Re: Mobile Phones Direct N900 Customers
 

I don't care how long it takes as long as they do them in the correct order (hoping I'm near the top! lol).

Re: Mobile Phones Direct N900 Customers
 

It would be nice to know which week (or year) the money is going to come out of my bank account though. ;)

Re: Mobile Phones Direct N900 Customers
 

Still I see allot of "Decembers" within their chat.

Their website explained and still does that they would get exclusive availability, sounds like there getting the stock around the same time as every other store out there, so basically when every other shop gets stock out there so will they, love the exclusivity here.

Also it still says "end of November" however December sounds nothing like November, seems to me, its a different month.

All different MDP reps are saying different things, either they don't know themselves or they are that badly un-organised that they cannot lie and all have the same story.

The reason why I am getting inpatient probably is the same as everyone else here. Their website says different to what they are telling us, all their stories don't match along with the lack of communication and all they can say is "soon", "December", "End of November".

Re: Mobile Phones Direct N900 Customers
 

to be fair; they probably sell hundreds of different models, with a turn over of twenty+ new models a month, and another 20+ revisions of existing models, not to mention thousands of accessories.

when you add all that to a nokia that has no idea when the n900 is going to ship, and consequently changes delivery dates every time they have a coffee break, i am unsurprised that MPD cannot update all their staff instantly, on every change, all the time.

Re: Mobile Phones Direct N900 Customers
 

I knew there'd be a Sebastian involved in it somewhere!!!

;)

Re: Mobile Phones Direct N900 Customers
 

Just spoke to NFS & they won't be getting until Monday/Tuesday for pre-order pickup

Re: Mobile Phones Direct N900 Customers
 

Which fits in perfectly with their 3rd of December email... Thanks for the info.

Re: Mobile Phones Direct N900 Customers
 

How about in-store stock? Any clues?

Re: Mobile Phones Direct N900 Customers
 

Ordered on the 2nd of october and my worry at the moment is not so much how long will this waiting continue but will it actually work when it does eventually arrive not looking forward to paying a contract on a phone that is not working because lord knows when i'll get one that does should that be the case .

Re: Mobile Phones Direct N900 Customers
 

If you a faulty one, simply exchange it for another one (though of course that could take a while!)

Re: Mobile Phones Direct N900 Customers
 

In store stock for pre-orders is as above... Either tomorrow (I'm holding out hope lol), Monday/Tuesday or for normal walk-in stock... 4th December...

Re: Mobile Phones Direct N900 Customers
 

Personally, as long as its only the faulty mic problem, I could live with that for a short while and use bluetooth or wired headset for calls.

Of course it would be just my luck if it WAS faulty, it would be something that was a total deal breaker. But I am trying to stay positive, all us MPD customers are going to get PERFECT hardware Tue/Wed morning.

PS. Yeah, right.

Re: Mobile Phones Direct N900 Customers
 

No no, keep up that optimism! I'm sure most will be ok, it's surely only a minority with problems?

Re: Mobile Phones Direct N900 Customers
 

Re: Mobile Phones Direct N900 Customers
 

Im optimistic about the working hardware - it is only a small minority who are having problems, but I think the Tue/Wed delivery is not going to happen..

Re: Mobile Phones Direct N900 Customers
 

I think that with all the delays and hassle we've had (MPD customers even more so), the second we see something about reboots and faulty mics, the tendency is to assume that we're all going to get dud hardware.

Although there have been multiple reports of each problem, it does seem to be a minority. Thankfully, I still have my N96 to use if my one is faulty in any way. I suppose I can always just use the N900 as a tablet without a SIM if the mic doesn't work.

Re: Mobile Phones Direct N900 Customers
 

Random...but I like it!

Why don't you think it'll happen? Do you think we'll get them on 3rd and 4th?

Re: Mobile Phones Direct N900 Customers
 

Im guessing the 4th :(

Re: Mobile Phones Direct N900 Customers
 

So if the phone is faulty in the first week we can return to MPD, after that Nokia? Is returning to Nokia as easy as it is with Apple, ie you walk into an Apple store and get a replacement on the spot (though you probably have to book a slot)..?


MPD did have some comment about refunds not being possible if you stick your SIM card in. But surely the phone would have a 'reset to factory defaults' option which would wipe all traces of usage? Just in case I open it, play with it a few days and totally hate it, though I can't see that happening.

Thanks

Re: Mobile Phones Direct N900 Customers
 

I had the exact same email even though I was only asking how come I hadn't received the December 3rd email like other people. At least Sebastian signed his I just got "the webshop team" everything else is word for word the same.

Re: Mobile Phones Direct N900 Customers
 

@stamenkd

Under distance selling regulations, you can return the phone within 7 days without reason but it would have to have been unused. You could then get a different phone on the existing contract.

If you put the SIM in though, you've activated the contract - and under their returns policy, you have 7 days to cancel the contract, but you can not do this if you've used the SIM at all...

After the 7 day window (for faults), you deal direct with Nokia. This isn't usually a bad process, but its NO Apple! You take it to a repair centre or Nokia approved store (my local Vodafone store is one of these and many Carphone Warehouses are). They will send the phone back to Nokia for you and have it repaired or replaced if needs be. This isn't a bad experience - done it several times with my N73 and once with my N96. They have a good turnaround time. Problem is, with a shortage of N900's at the moment, you'd probably have a long wait to get a replacement!

Re: Mobile Phones Direct N900 Customers
 

I was always under the impression that merely means if you put in your NEW SIM card, as once it connects to the network that counts as confirming your contract.

Personally I will not be using the MPD provided SIM card immediately, instead sticking my O2 SIM card in.

Re: Mobile Phones Direct N900 Customers
 

Good thinking Batman.

If you return a phone to a repair centre do you get a temp loan one in return? (I Know off thread but.........)

Re: Mobile Phones Direct N900 Customers
 

I'm afraid you don't, but depending on who runs the shop you give it in to, you can rent a temporary phone. I got given a very sexy looking 1210or some such number in return for a £50 deposit at Carphone Warehouse in Nottingham when my N73 went off. It could essentially make calls and text. That was is. Better than no phone though right?

Re: Mobile Phones Direct N900 Customers
 

Not sure about how this return within 7 days to mpd or for faults to nokia after this period is right .if for instance the mic was faulty then one would say that it was not fit for purpose ie what good is a phone with no mic and you should reasonably expect a new handset rather than a repair and as the contract of sale is with mpd and not nokia it should be there responsibility. I mean if i brought a sony telly from curry's and it was faulty i would be dealing with curry's not sony.

Re: Mobile Phones Direct N900 Customers
 

You, sir, are a genius!

Re: Mobile Phones Direct N900 Customers
 

MPD thing about refunds is not to do with the phone... its to do with the SIM being used

Re: Mobile Phones Direct N900 Customers
 

2nd of October me too :D anyway of knowing how far down the list we actually are? And your right i'm getting a little worried about all the issues, but if we wanted something proven we would have brought iPhones! :D

Re: Mobile Phones Direct N900 Customers
 

Very good idea, will chuck my work voda sim in it first to check it actually works :) - thanks for the info - can't beleive i didnt think of that!!

Re: Mobile Phones Direct N900 Customers
 

My apologies - you are indeed correct. Having to send it back to Nokia would apply if something happens to the phone that could arguably have been your own fault but is still covered under warranty e.g. the middle button fell off my N73. Can't really say that's not fit for purpose as it was 18months old and likely, but they fixed it anyway. It coming knackered is indeed not fit for purpose...

Still - the chance of MPD actually organising a replacement for you... slim to none based on current experiences with them! Think I'll still go with the Nokia route!

Re: Mobile Phones Direct N900 Customers
 

EMail for cancellation went out to MPD on the 25/11/2009 @ 15:00. I've had no response and my online account shows;

Status "Pending Stock".....

Re: Mobile Phones Direct N900 Customers
 

Tell em you live in a block of flats, its not your signature and that you had cancelled the order so they cant hold you responsible - then flog it on the bay :D

then be rude on the phone when they ring you, give open ended answers that change everytime they ring, close down your web chat sessions randomly and see how they like it!!!!

Re: Mobile Phones Direct N900 Customers
 

Just got confirmation email of cancellation :) so long Maemo\Nokia.

Re: Mobile Phones Direct N900 Customers
 

Hi, can you tell me where i can order this phone from, is mpd the only place?

Re: Mobile Phones Direct N900 Customers
 

Thanks :P One slot up for me -.- Up Up I goOooO! xD

Re: Mobile Phones Direct N900 Customers
 

Phoned MPD today after speaking to them via live chat and they suggested i speak to a sales advisor rather than customer service as they have more info. It turns out they dont have a clue when they are getting the n900.

I also said that i had recieved an email stating the 3rd dec. she then said emails werent issued i said well i recieved 1 from nokia retail she said yes thats us.

She then went on to say they havent been giving a date as nokia are not giving much away and that i know more than her. and then thanked me for the information?????????:confused:

Re: Mobile Phones Direct N900 Customers
 

I just don't know what to say

Re: Mobile Phones Direct N900 Customers
 

If true, Nokia really have no clue how to run a successful business. You cannot keep your resellers in the dark like this, its really unprofessional.

Do they really think any of us here will bother to pre-order next time round after this joke of a launch?

Don't they realise that we will look very very carefully at what other companies have available and consider Nokia as a last resort next time? Nokia will likely not have the advantage next time that they have now, so pissing us off is not wise.

I really wanted to like Nokia (never bought one of their products before), but this has been such a farce I really will have second thoughts when it comes to buying the replacement for the N900, as all trust in Nokia has evaporated, before I even have the N900 in my hands.

There is no excuse for this, MPD are the face of Nokia to a lot of us (that's what franchises are all about) as they run Nokia Retail. So them not knowing if they are on their arse or elbows reflects really badly on Nokia - they should keep their partners well informed and not make promises they cannot keep.

Right now I can't even unsubscribe from the Nokia mailing list, as it says my e-mail address was not found in the database. Funny, as its the exact e-mail address they keep sending press releases out to.

Re: Mobile Phones Direct N900 Customers
 

Nokia?

How is your choice of mpd Nokia's fault. Let us be extremely clear here.

NOKIA HAVE THE RIGHT TO A WINDOW OF EXCLUSIVITY

After all it is their product & as we all know they have used product exclusivity in the very recent past.

I sign into this thread occasionally just to see how many more mpd/nokia*retail* lies have been told. If you want your phone asap order with nokia. The real nokia.

If you want to wait then see carphonewarehouse / phones4u as it seems they may have it sooner then those retailers who "claim" exclusivity

Just my tuppence

Re: Mobile Phones Direct N900 Customers
 

My beef with MPD is that I feel I was made to believe I was ordering from the real nokia.

They slashed it all over their website that they run the retail operation of nokia (or at least it gave that impression) and so it was my belief that they were truely going to be sending out the first phones, especially as they were the only ones stating exclusive delivery from their nokia warehouses. Very misleading advertising, the truth has only come out during this fiasco, and it must be very embarrassing for MPD.

If I have learned anything then it is to have a preorder on the go with anyone offering the product, first one to send shipping email wins, the rest get cancelled. If they turn up in store first then all pre orders get dumped and I pick one up first hand