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-   -   N900 Unexpected reboots (https://talk.maemo.org/showthread.php?t=35055)

Simoen 2009-12-09 23:01

Re: N900 Unexpected reboots
 
Quote:

Originally Posted by bachagabriel (Post 419833)
there are so many people with this issue...
I really hope it is something that can be fixed through a firmware update
i dont want to go through the hassle of shipping again

Yeah... Hope so. Otherwise this is great device. I'm in love! :)

evad 2009-12-09 23:24

Re: N900 Unexpected reboots
 
Quote:

Originally Posted by Simoen (Post 419806)
Have anyone asked Nokia about this issue? I'll go and send an email right now...

https://bugs.maemo.org/show_bug.cgi?id=6334

zb88 2009-12-09 23:34

Re: N900 Unexpected reboots
 
Quote:

Originally Posted by bossrulez (Post 419494)
can you confirm that you have NO reboots while browsing?, mine seems to occur as soon as I browse WLAN. I havent tried 3g browsing yet, but guess it wont matter.

Try to browse both WLAN and 3g and will you please let me know ? after browsing also please wait for the device to screen lock and then try to do browsing again. I have almost narrowed my reboots to "wake-up" of the device(60% of times) :(

i had totally random reboots couldnt tell what was causing it. sometimes using IM, browsing, playing games, application manager, even when using the home screen. so someone suggested here to go replace it and i did so right now im using my n900. and im so glad no boots so far! its working great. its been 4hrs or so. i think its a hardwares related issue.

timomaemo 2009-12-09 23:44

Re: N900 Unexpected reboots
 
Are you actually using your device? How? Maybe a piece of furniture?

iJanne 2009-12-09 23:47

Re: N900 Unexpected reboots
 
My Finnish N900 has never rebooted on me. I use it all the time for web, media playing, photo taking, occasional gaming (have installed Bounce and Open Arena Quake 3). I also use IMAP emails.

I browse using 3G and WLAN both daily. Never rebooted.

I think the most logical explanation for the reboots is either a faulty batch or some piece of software or operator-related hardware/functionality that differs, because it definitely is not happening on mine.

And judging from the poll on the other thread, the "rebooters" are a minority. But it seems to be an existing problem clearly, because it is a significant minority.

iJanne 2009-12-09 23:49

Re: N900 Unexpected reboots
 
Quote:

Originally Posted by bugelrex (Post 419423)
If its hardware related, there may be some bad memory areas which only show up sporadically. If there are 'really' folks on here claim ZERO reboots after weeks of use it could still point to a hardware issue..

I claim zero unwanted reboots. Absolutely none. I would definitely report if it were happening, but it is not.

I got mine the first week these were shipping, late Nov.

Devil 2009-12-10 02:18

Re: N900 Unexpected reboots
 
I havnt had any unexpected reboots till just now..

I dont know if anyone has seen these but i turned my device off, then i turned it back on. and it went on rebooting like 3 times. Which kinda pissed me off actually.

somedude 2009-12-10 02:40

Re: N900 Unexpected reboots
 
The one that I received from Nokia kept rebooting, the one from Dell has never rebooted. sent the nokia one back. Using the one Dell sent no problem so far. More and More leaning towards hardware (batch) issues.

TheLongshot 2009-12-10 05:32

Re: N900 Unexpected reboots
 
Just got my shipment from Amazon...and it has the reboot problem. Crap. I guess I need to send it back.

Skylark 2009-12-10 11:03

Re: N900 Unexpected reboots
 
Lots of reboots, from NewEgg (USA). Seems to happen most when I take it out of idle or boot it, then immediately do something taxing (like a browser).

PhilE 2009-12-10 11:37

Re: N900 Unexpected reboots
 
Just spoken to someone at NFS Regent Street.

I got as far as "I bought an N900 from you earlier in the week and unfortunately it seems to be one of the small number of handsets that are suffering from random reboots", expecting to have to explain further, but the chap just said "Ah, yes, if you can bring it back we'll exchange it for a new one". No arguments or anything. Clearly they've had a few of these already.

Means I have to make another 4 hour round trip by train up to London, but at least I have my N900 - if I'd left my pre-order in place from October 25th I'd likely still be waiting. :D

evad 2009-12-10 11:46

Re: N900 Unexpected reboots
 
Quote:

Originally Posted by PhilE (Post 420637)
I got as far as "I bought an N900 from you earlier in the week and unfortunately it seems to be one of the small number of handsets that are suffering from random reboots", expecting to have to explain further, but the chap just said "Ah, yes, if you can bring it back we'll exchange it for a new one". No arguments or anything. Clearly they've had a few of these already.

Interesting. I've contacted MPD Salisbury where my N900 came from (the guy working there is very nice and helpful) in regards to random reboots issue, and asked whether it will be possible to replace my unit at NFS, rather than doing remote turnarounds. Salisbury guy followed that up with MPD's 'web team' and got an instruction for me to contact general Nokia Care helpline first, to confirm whether reboot issue qualifies for replacement (sic!).

However, seeing your experience I might give a call to NFS directly and ask them about this case.

Simoen 2009-12-10 13:49

Re: N900 Unexpected reboots
 
No reboots today!!

I cancelled the automatic 3G connection, and no reboots at all today. 1 crash but it was no surprise after how we used it :o

I listened 2 hours of music through fm-transmitter, used web few times, send sms, calls, took pictures... NO REBOOTS!!!

I recommend to try this if you have reboots: after using connection, go to the desktop and click the battery/connection etc button in left up corner, then click the "internet-connection" and close it! So it says: "Not connected".

After that, no reboots at all :)

So I can easily use this device as my phone, and when using web, might have some boots, but it's not biggy. I can always change the phone when more comes...

famusc 2009-12-10 13:53

Re: N900 Unexpected reboots
 
Got a new one just yesterday. No reboot so far. It seems to run way more smoothly. My advice: get a new one. They're replacing for free so it is pointless to keep a defective device.

evad 2009-12-10 13:56

Re: N900 Unexpected reboots
 
Quote:

Originally Posted by evad (Post 420649)
However, seeing your experience I might give a call to NFS directly and ask them about this case.

I've been to NFS, unfortunately they cannot handle anything that was processed through webshop. My only choice is to send it back and wait for replacement. :(

Plus, they currently don't have N900 in-stock within a store.

bomuque 2009-12-10 14:19

Re: N900 Unexpected reboots
 
I both mine 2 days ago, the first day was terrible it rebooted every 5 minutes or less. Second day was better, only 3 reboots on the whole day, and after re-installing the software update it has only rebooted once in the last 2 days.

Seems to be a software issue.. but this is really bad and dissapointing =(

Im from Costa Rica running a 2G sim at the moment... already voted for the bug 6334

And I cant change it for a new one right now since I bought it in the US and Im probably going back until March...


By the way I have just called Nokia Care Center and they told me to have it replaced at the store where I bought it =(

They told me it was the first call they receive about this particular issue with the N900 (which I dont believe)...

bachagabriel 2009-12-10 18:35

Re: N900 Unexpected reboots
 
Guys I got my phone yesterday and I had a lot of reboots... It eventually got
bricked

I reflashed the firmware... It seems that it's better now.. Been using it for
1-2 hours and it only rebooted once

Im pretty sure it has something to do with power saving because it happens when
I leave my phone idle for 3 secs to 1 mins.. I then press something on the
screen.. It turns on and the phone freezes.. After 2 secs it reboots


I really hope there is a fix for this because returning the device is very
annoying for me.. I live in Canada and got it from a US store and Im leaving
Canada for the holidays... its complicated and I have 1 week to return it

daxx 2009-12-10 18:54

Re: N900 Unexpected reboots
 
i got mine today woohoo! mic works and not had 1 reboot yet! postin on it right now :)

DaveP1 2009-12-10 18:55

Re: N900 Unexpected reboots
 
There is a Bugzilla report on the reboot issues. Nokia feels this is actually a number of different issues. Mentioned are: power management, xorg, WLAN, SGX driver, and memory corruption in the kernel (among others). If you haven't already, I'd suggest reading through the posts. There are various bits of information that Nokia has requested that may help them solve the problems.

https://bugs.maemo.org/show_bug.cgi?id=6334

zb88 2009-12-10 19:36

Re: N900 Unexpected reboots
 
my first n900, had alot of reboots. so i exchanged it. It's been 24hrs no reboots working fine!

liveslow 2009-12-10 19:55

Re: N900 Unexpected reboots
 
Had and been using the N900 quite a bit. For the first two days I had no reboots at all, after installing some programs last night I've had a good 4 or 5 reboots today.

eikido 2009-12-10 20:45

Re: N900 Unexpected reboots
 
When it reboots, does it as for PIN code again?
I went away and come back after an hour (on charge) and it asked me for pin. Not sure if i'm dizzy or it rebooted:)

Raptor

Cybjit 2009-12-10 21:17

Re: N900 Unexpected reboots
 
Just got mine, and it reboots all the time.
First one while watching youtube, then while using bluetooth, then just the X terminal, then GPS.
And some more I cant remember exactly what I was doing.
:(

Edit: and another one just lying on the table...

mikec 2009-12-10 21:23

Re: N900 Unexpected reboots
 
Quote:

Originally Posted by Cybjit (Post 421628)
Just got mine, and it reboots all the time.
First one while watching youtube, then while using bluetooth, then just the X terminal, then GPS.
And some more I cant remember exactly what I was doing.
:(

Edit: and another one just lying one the table...

does it reboot if you leave it on the charger, while using it?

Cybjit 2009-12-10 21:24

Re: N900 Unexpected reboots
 
Quote:

Originally Posted by mikec (Post 421641)
does it reboot if you leave it on the charger, while using it?

First reboot was while charging.

liveslow 2009-12-10 21:27

Re: N900 Unexpected reboots
 
I really hope they get this bug worked out soon. It's pretty discouraging and kinda makes me not even want to use this device.

mikec 2009-12-10 21:35

Re: N900 Unexpected reboots
 
Quote:

Originally Posted by Cybjit (Post 421643)
First reboot was while charging.

There appears to be several classes of reboots as per this bug report

https://bugs.maemo.org/show_bug.cgi?id=6334

One related to wakeup or screen blanking. Nokia engineer comment below to try and track this one down

============================================

Here's one more thing that the people suffering from frequent "wakeup from
idle" 32wd_to reboots could try out:
- increase the screen blank timeout to the maximum (2 minutes)
in the control panel display applet
- instead of letting the screen blank on its own, use the screen
lock key on the right side to blank & unblank the screen

Does that significantly reduce the frequency of reboots?
============================================

TheLongshot 2009-12-10 22:54

Re: N900 Unexpected reboots
 
Two more reboots today at lunch. Once while putting a shortcut on the desktop, the second while playing Mah-Jong. Unfortunately, I can't get an exchange from Amazon right now since it is listed as out of stock, so I'm going to have to wait it out a bit and hope someone comes up with a solution.

Longgo 2009-12-11 01:05

Re: N900 Unexpected reboots
 
i have the same problem since unbox it, I am living in russia, Nokia store refuse to replace me another one. and i suppose that is not a soft problem. i have tryied to do everything even use it without sim, but no cureleess,

eikido 2009-12-11 07:00

Re: N900 Unexpected reboots
 
Guys. A very easy question.

When it reboots, does it as for PIN code for you again?
Sorry to repeat. Easily missed:)

lohiaprateek 2009-12-11 07:27

Re: N900 Unexpected reboots
 
frankly i'm sure its not a hardware issue, but more of a software...nokia needs to rush into fixing such holes in the next firmware update and push it out ASAP to people...also for people who had it rebooting when wifi was connected, was there any form of encryption on the wi-fi. the encryption like WPA might set it off, i remember a few years ago WPA was a problem in linux, it could be nokias codebase is shoddy..

ossipena 2009-12-11 07:32

Re: N900 Unexpected reboots
 
Quote:

Originally Posted by eikido (Post 422176)
Guys. A very easy question.

When it reboots, does it as for PIN code for you again?
Sorry to repeat. Easily missed:)

no pin is asked.

vgasmo 2009-12-11 12:36

Re: N900 Unexpected reboots
 
Well, I’m having like one reboot a day… and I think they’re not totally random because they usually happen in the browser (though in “light” WebPages and not heavy ones).

This sucks because it’s enough to get me worried but for now it’s not a sufficiently big problem to force me go to the nokia shop.

bachagabriel 2009-12-11 16:52

Re: N900 Unexpected reboots
 
I just shipped back mine.. I'm getting a new one..
Some people that got their phone never got reboots so I'm pretty sure it's a hardware issue

Laughing Man 2009-12-11 18:54

Re: N900 Unexpected reboots
 
Quote:

Originally Posted by eikido (Post 422176)
Guys. A very easy question.

When it reboots, does it as for PIN code for you again?
Sorry to repeat. Easily missed:)

You mean a lock code? You might have activated the lock code functionality in settings.

archebyte 2009-12-11 19:20

Re: N900 Unexpected reboots
 
Quote:

Originally Posted by eikido (Post 422176)
When it reboots, does it as for PIN code for you again?
Sorry to repeat. Easily missed:)

I have PIN on my SIM. so it asks for a PIN after at reboot. I also have a device 'Lock Code' which is asked before the PIN code.

JaVe 2009-12-11 21:30

Re: N900 Unexpected reboots
 
My N900 used to reboot now and then. (About 20 to 30 times per day!) When I started to debug the problem I removed MSN plugin and ap news widget. I also set off the Wifi. Not sure it was right after. Those reboots reduced to about 1-2 per day? I have to test the wifi thing again to remove that possibility.

I just love the device! For me it's perfect!

Andre Klapper 2009-12-11 21:30

Re: N900 Unexpected reboots
 
Quote:

Originally Posted by DaveP1 (Post 421359)
I'd suggest reading through the posts.
https://bugs.maemo.org/show_bug.cgi?id=6334

Thanks for linking this.

Please see comment 184 before posting anything to that bug report, though.
talk.maemo.org is a forum, and Bugzilla is a technical bugtracker, and there's a difference - there's good reasons for both to exist. :-)

Giostz 2009-12-11 22:47

Re: N900 Unexpected reboots
 
Received my N900 replacement yesterday from new egg. First phone was rebooting almost every 10 min. New one works great, been on for almost 17 hrs with heavy usage and no reboot in site. So i do believe it's an hardware issue.

Longgo 2009-12-12 06:39

Re: N900 Unexpected reboots
 
Guys, i had a random reboots, what ever i do, sms, browsing, music listenig, tried even use without sim, but almost every 10 min one reboot. Yesterday i replace with another one, no problems, even listening music and web surfing. So i think its a hardware fault. Good luck change it for another one.


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