maemo.org - Talk - Does Nokia never fire anyone for incompetence?

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- - Does Nokia never fire anyone for incompetence? (https://talk.maemo.org/showthread.php?t=35269)

Re: Does Nokia never fire anyone for incompetence?

Quote:

Originally Posted by dccupp (Post 397147)

You're talking out of both sides of your mouth.

You are admitting that Nokia made a mistake in the N900 release. You saying we "are not wrong to moan about it".

But yet you say "they highly overestimated the intelligence of their customers" essentially calling us dumb moaning trolls whining for our "latest toys".

And THEN you have the gall to accuse US of "hurting the Community".

He's not talking out of both sides of his mouth. He's saying that Nokia's mistake made the problem possible, but the actual problem is still the whining and trolling.

An adult should be able to cope with misunderstanding a shipment notification. Nokia should've realized they need to be more careful. These are separate issues.

Re: Does Nokia never fire anyone for incompetence?

Quote:

Originally Posted by CrashandDie (Post 397009)

CapGemini and others are far more now than just "consulting companies". They run entire IT departments for major organisations

I think you meant "ruin" here.

SCNR, really.

Re: Does Nokia never fire anyone for incompetence?

Quote:

Originally Posted by jfinn (Post 397427)

I don't think I've ever been treated as poorly by any company as I have been by the Nokia USA customer service people - they should ALL be fired!

I think this is a good example of where things start going horribly wrong. His constant checking of his bank account and getting his hopes up unnecessarily was more of a user problem, but the way they treated him about it is horrible.

Planning to change the preordering system in the middle of two of the most important product launches (X6) in recent years - idiotic.

Telling customers they'll have to manually reorder - incompetent.

Removing promised discounts and extras - legal liability.

Screwing over the company's strategy by consistently pissing off early adopters - you are FIRED on the spot.

But not at Nokia, it seems.

Re: Does Nokia never fire anyone for incompetence?

Welcome to customer service.

Re: Does Nokia never fire anyone for incompetence?

Quote:

Originally Posted by livefreeordie (Post 397419)

There comes a point when you have to be able to trust a salesperson. For example, if I ask about the resolution, I wouldn't expect him to tell me about competitors' better screens (if any), but he shouldn't tell me it's 1080p. Otherwise, why talk to them at all?

I'd say you are way better off NOT trusting sales people. Not when it comes to technical specs or availability. They only sell the stuff and at best they know how to read from a spec sheet and sometimes they even know what the stuff they're reading means. They might get a bonus for every sale, but at least their sales numbers are closely monitored, so they're inclined towards saying stuff you want to hear.

My experience of sales people is that the second you, as a buyer, get a bit invested in a product and start finding out stuff about it on the internet, you know more about it than the average sales person (the foot soldiers at least - I've seen amazing exceptions like small photo stores, where the owner is a photographer and knows way more than me and has a LOT more experience. Sadly, brilliant people rarely want to be sales people).

Re: Does Nokia never fire anyone for incompetence?

Quote:

Originally Posted by livefreeordie (Post 397489)

If he's saying it's not wrong to moan about Nokia's CONTINUED mishandling of the product launch, then why in the next breath insult people for doing just that?

And for the record, it's not "just" a misunderstanding of a shipment notification. And if it is indeed a "misunderstanding" then why was there no official word by Nokia stating the actual situation?

The fact is Nokia screwed up big time. So people are going to voice their displeasure. What is not "adult" about that?

Re: Does Nokia never fire anyone for incompetence?

Quote:

Originally Posted by jaysire (Post 397619)

I'd say you are way better off NOT trusting sales people.
...
My experience of sales people is that the second you, as a buyer, get a bit invested in a product and start finding out stuff about it on the internet

Agreed. I never walk into a store without knowing what I want already. But you'd somehow expect better from the flagship store. They even have a guy with a sign that says "Maemo expert".