maemo.org - Talk - Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues

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- Nokia N900 (https://talk.maemo.org/forumdisplay.php?f=44)

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues

All of this seems like a Xbox's ring of death debacle all over again. Can't these big companies learn how to deal with a bad design early on and give their customers the confidence? No one is perfect but how you deal with an uncomfortable situation is what counts.

I need to be on their board of directors to bring better reputation to the company :)

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues

Quote:

Originally Posted by Texrat (Post 523312)

I can tell you they have.

But I can also assert that denying this under warranty is wrong. Maybe CARE ops have not all received the info. I will stay on this.

They received the update i mentioned this morning

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues

Quote:

Originally Posted by flydeep (Post 523323)

Maybe it is due to the floor mats. ;)

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues

Quote:

Originally Posted by flydeep (Post 523299)

So does that mean everyone who has a little wiggle in their phones should send their's right NOW to NOKIA to fix them? We can jump ahead and ask the bad design to fixed, everyone needs a fix :)

YES YES YES my advice is if it is plugged in leave the charger cable there and take the whole thing in.

Do not insert or remove anything from the device and tell Nokia that you refuse to do so unless they can confirm the issue is fully covered pad disconnection and all.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues

Another reply sent to Mark Squires of Nokia:

Quote:

Mark, a little update.

One victim of this issue (with a brand new device!) reports the following today:

"I just got out of the Nokia care center. They confirmed that they had recived an update on the issue today.

It states that if the pads have been removed from the board they should not repair it under warranty."

He was denied proper service based on that.

I need to make something clear on this: the amount of force that *should* be necessary to shear off copper lands (traces, pads, etc) would be severe enough to result in damage to other areas. If user abuse was in any involved, you would see other examples (extreme distortion of the connector, damage to housing, etc). The fact that the lands are shearing without any collateral damage is a strong indicator that the problem lies with their (poor) bond to the PCB surface. If users were responsible, you might see something like needle-nose plier marks on the connector, or a gouge around the housing opening.

Merely removing a male plug should not result in this catastrophic failure. But it is. And it is in no way a user fault.

Normally it would take someone disassembling a device and deliberately prying the connector off to cause this degree of damage. The evidence shows this is not the case (and unlikely anyway). Shear should simply not be occurring so easily as it is. In over 20 years experience with PCB design and manufacturing I have never seen such a thing-- but then, in every design I've been involved with such connectors were through-hole mounted and would be highly unlikely to even budge eevn with user abuse.

Hopefully the communication above was in error, but I am concerned that the "evidence of rough handling" disclaimer *may* be improperly applied...

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues

Quote:

Originally Posted by HumanPenguin (Post 523254)

I just got out of the Nokia care center. They confirmed that they had recived an update on the issue today.

It states that if the pads have been removed from the board they should not repair it under warranty.

That's just crazy. Nokia are screwing this up.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues

the problem i have on micro USB ports are like its somewhat tight, the grip of the port and the plug is too strong. and im having a hard time pluging it in and out of the micro usb port. i have same problems on my 5800xm (which is the worst) and n97, but even tough the strong grip pushes me to put more pressure in plugging and unplugging, i dont experience a broken port.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues

Some helpful background on PCB defects (PDF document):

http://dcchapters.ipc.org/ahot/PCBFailurefoils.pdf

I will see if I can get a response from the writer on this issue.

EDIT: email sent to author.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues

Quote:

Originally Posted by pelago (Post 523338)

That's just crazy. Nokia are screwing this up.

Yes they are, and if they continue to screw it up they can expect alot of bad publicity on the big sites, they need to sort this out NOW.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues

Quote:

Texrat, I don't know what to say :o Thanks so much for doing this, my n900 will soon have your name engraved :D