Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Yeah, I think we can all agree, Nokia put failbots on this job.
Or maybe this was just designed as more incentive to upgrade to step 5 but it failed too quickly ;)

Now they can only attempt to fix the job rather than design it right from the start.

It's hard to get too much reinforcement for a power plug. It's especially true for a power plug that someone might attempt to insert upside down (as opposed to the barrels plugs).

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Just to confirm I have now received a replacement phone and the situation has been resolved.

http://forums.whirlpool.net.au/forum...2599&p=26#r504

I asked for, and received a Nexus One, as I have no confidence in the N900s right now. Maybe Nokia will fix the problems in the next model...

Thank you for everyone who assisted.

Brian May

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Are you on OcUk? I might do the same mate - all quite sad I had such expectations.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Queuing with all the other phones sent for repair, obviously.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

I don't know if I Hate to Love it

or

Love to Hate it.

But I would not want any other phone. I have no interest in the Nexus or any other Android Phone.

So I have to Love it when it's good and Hate it when it's irritating.

I think if Nokia was taking the bug fixes more seriously, I would be a lot happier. We should have got fixes much quicker. That would go a long way in Good Will to the customer. Nokia does not seem to be "on fire" to address issues, as evidenced by this thread.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Some people will fined it takes longer then others to fix your n900. This is because nokia have to order your part in and it will for some take a while to come in. They order a batch at a time. Nokia don’t like to keep a backlog of the high end mobiles parts in stock. If you wondering why apple are 300 times quicker then nokia in repairs, it’s because they only sell 1 phone and do keep backlogs of stock.

O and by the way I had to wait a month when my n95 was faulty. I waited for a little piece of plastic to come in. they ordered the part from Sydney which needed to come to Melbourne which is only 500miles away.

Ps: nokia don’t use mail they still use horses to deliver parts

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Around 500 bugs fixed so far.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

ok huys a update my phone should be back with me tomorrow or thursday depending on ups leaving it with a neighbour or not fingers crossed it is actually repaired and that i dont have the same problem again

i sent them my phone last mionday they recieved it last tuesday and it was picked up by ups today so they had it for a week which isnt bad

i will let you all know how the device is once it is back with me and if the port feels more stable etc

i hope this is the last time i have to worry about this problem however unless they have changed the design i can see this being a repat problem some time in the future

has anyone who has recieved a replacement or epair had any problems or felt like i was starting to woblle again etc

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

wow. thats a big number. but many of the bugs were very obvious as soon as i got my n900.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

I guess they have a freakin' Mountain of them to fix, ehhh?

:D

And a lot of those Fixes have not arrived on "anybody's" phone yet.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

lol yeah the fixed in harmattan tag line is a tad anoying

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

I sent mine into repair via the Nokia USA web link last week. Sent it out on Thursday, received a brand new one back via fedex today.

That's a quick turnaround. Got the same letter as others had gotten: unable to be repaired, so it was replaced. It came with the original shipping firmware on it, I had to update it twice before it was up to date.

Now to get it all pimped out again. I wasn't able to do a backup of my old one, due to not being able to charge it...

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Otherwise known as "fixed in the OS that we won't tell you whether you're getting it or not"

That kinda sounds like NOT FIXED to me.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

yeah that does sound like the case however i do hold out the hope that meego will be available eventually for the n900 even if it is through comunity implementation apart from this usb issue i find that everything i have wanted to do so far with my phone i have been able to things like mms etc i can take or leave

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Woah, let's not get too off-topic for this thread!

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

sorry about that one lol we shall remain on topic

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

When looking at the high speed footage from the drop tests at nokia's test centre, I get a bit hesitant about the idea of attaching the connector to the outer case...

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

do u have a link to video

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Of course, some of those bugs were reported for diablo (or even bora), so counting now as bugs fixed is nothing but lying with numbers.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Yey! My N900 is back and fixed! Took about a week I think.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Not sure what criteria has been used to obtain that figure, but it may include bugs marked as duplicates. Most bugs nowadays have at least one duplicate due to new owners not searching, and thinking they're the first to find a bug... :)

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Are you sure that's the case, or is this just another example of kneejerk negativity?

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Could you not check it for yourself, or is it just another example of kneejerk fanboyism?

I don't know where the 500 number comes from, but for example, Maemo Official Platform Bug Jar 2010.05 includes fixed bugs

1635: submitted in 2007, and still not fixed - I can't connect to eduroam with my N900.

3659: submitted in 2008.

4579: Submitted in May 2009.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Here's a suggestion: read through this entire thread and accuse me of "fanboyism".

Read my blog articles on the microUSB issue and accuse me of "fanboyism".

That's merely a naive assessment from someone who does nothing in this forum but gripe without purpose.

If you have nothing to contribute on this subject, troll elsewhere.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Let me first say, thanx for the help in this thread and all the other threads you've done great stuff in. Bravo! Kudos! Citations!

Now, kneejerk negativity? You know better than that.

All the Tar and Feathers on Nokia is WELL earned and Justified. They are jsut plain clueless and inept here. This thread is evidence of it. I can't believe they didn't have port failures on the "FREE" phones. A lot of them. "Supposedly" this was addressed, ohh well, we see where that has got us.

Why can't we have the basic phone functionality that comes on a "Free" phone on a $25/month phone contract? On and On, the screwups on this device match it's brilliance, step for step.

It is brilliant, no doubt about it.

I had to spend $500 to find a Bluetooth headset that would be usable?? The BT headset that was bundled with the original NOKIA website deal had to be taken back because it wouldn't work with their own Phone! The level of idiocy here is epoch! Who does their freakin' QC? It seems they don't have one of THOSE departments.

Sorry to turn this into a Nokia rant thread, but your comments and defense of this inept company hit my button.

So Much Potential...
Yet
So Much Ineptitude...

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

I see colors where some see black and white.

EDIT: I'm also curious as to how/where you extrapolated "defense of the company".

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Hi guys, I'am back from time ago.

May anyone tell me if this fix reaches NokiaUSA (Miami for example) ??

Really appreciate any information. TY

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

1) Your all the bugs that were fixed comment, when it's obvious to most everybody else that fixed in Maemo 6 is BS
2) Knee jerk negativity comment. I've seen very little complained about that is undeserved. This thread for instance, should not exist. Nokia knew of this problem before it released the phone.

Presently, I don't think much of Finnish engineering. Perhaps they should hire some Germans!

That's what Harley-Davidson did. They called Porsche. Then we got the Evo and Twin Cam engines.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

1) I never said all bugs were fixed. Please read more carefully.

2) The kneejerk remark was directed at a specific user for a specific reason. Neither you nor anyone else was implied.

You are pulling in way too many things around what I say, whereas I am being very, very specific.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

I send my n9800 to nokia and the repare centre wil not fix the problem my connector is out of my n900. The n900 is not repareble so nokia said. What can i do. He was only 3 weeks old when it happends.
Joop from holland

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

It sounds like this repair center is unaware of recent communications from corporate. Go back to them and inform them that Nokia Corporate has agreed to fix these under warranty at no cost to owners. Read the last few pages of this thread for examples that you can cite.

Be persistent!

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

You're misinterpreting my statement for your own use here. Read this again.

"1) Your all the bugs that were fixed comment, when it's obvious to most everybody else that fixed in Maemo 6 is BS"

Notice the use of the word that. I didn't say you said all the bugs were fixed. Makes a big difference in what I was saying. I'm saying the bugs that were fixed, were not fixed, if they are happening in the next OS that we may or may not get.

And I am certain Nokia knows whether the N900 is getting Maemo6/Meego1/Hammaten or whatever it's called today.

If it's fixed in Meego 48, who cares if they have a N900 with Maemo 5??

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Now you're implying I did that to twist your words. I didn't. Your syntax was a little hard to follow, but I see now I erred, sorry.

Look: I realize the micoUSB issue has caused anxiety. It sure did for me. I am just working to stay objective in order to facilitate a proper resolution for everyone. Namecalling, ranting, unsafe assumptions don't help. Sober persistence does.

As for bugs-- my reply was specific to the misguided claim that "nothing" was being done. I am not going to defend ineptitude, malfeasance, oversight or anything else counter to providing customers with proper service. However, I will respond to hyperbole with data that is made available to me. My understanding is that the ~500 bugs applied to Maemo 5; if this is in error I apologize.

But let's please throttle down the hostility. I realize that applies to my own remarks.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

in other news i have a N900 it wasnt my original as IMEI number is different being very carefull with usb port will let yo know how it holds up however this new device feels nice and tight and new i like it lol

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Any reply/info for this please guys...
Regards.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

sigh.
I take all that back. Got a refurb today...the junk doesnt charge correctly. I am so freakin pissed. Nokia will never get another dime from me..with this trash arse build quality..first time spending full amount on a phone..guess im a fool for buying from Nokia. Never again...

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Sir, you are a Kneejerk, Knathering, Knaybob, of Knegativism!

:D

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

There is no "fix" that will be making its way anywhere. This thread is about making Nokia realise that there is a problem and not telling people they must have inflicted the damage themselves.

Nokia have acknowledged the issue but spreading that to all their service centres worldwide will be an issue. So if you encounter this problem and get refused help from your local service centre use this thread as evidence that Nokia are aware of the issue and your N900 should be fixed under warantee.

Given that there seems to be little or no change to the MicroUSB sockets on those N900 that have been replaced, we can only summize that maybe this was an issue with a faulty set of motherboards with weak solder pads.

There is no recall or Nokia official information on what exactely the problem is/was as far as I am aware.

John

edit to add... This thread seems to have had a number of recent, and relevant, posts deleted. What is happening?

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

got second replacement after they sent me wrong keyboard version, but this one does not charge over usb, says insifficient power and wil not connect to pc suit . my origional n900 connected and charged fine with same computer and cable.has any one else got this problem with thier replacement.:confused:

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Can someone please comment? If anything in this nature happened: well, it shouldnt!