Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

The thing that worries me is the talk that Nokia might choose not to repair/replace the device if there is sign of damage on the device.

I filed off my USB plugs before I ever inserted them, and I try to look after my N900, but it does have a few scuff marks. I have never yanked the USB lead out, or dropped it while the USB lead is plugged in, so these scuff marks are nothing to do with USB, but I worry that if I have a USB port problem in the future, Nokia might think the marks are something to do with that.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Don't forget to tell them about the stuck CAPS LOCK KEY.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Whelp, add me to the casualty list... sigh.

And buying it on the grey means no warranty for me D:
Any aussies out there that've tried to claim warranty or found somewhere to repair it?

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Sorry to hear dude, your the first Aussie I know of to have this happen. I did this a few months after I got the device to try and avoid this problem. I am in Adelaide so the only place I know of that may fix it in this state is http://www.digimob.com.au/. Good luck :)

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

I don't know if anything can be done with the current one. Might require a fresh start, but I don't know if we would get good representation at this point...

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

same problem here mate
i bought it when it was released in the US
my USB port got broken like 2 mths ago
i went to nokia care but the phone wasn't released yet here in australia and they said it might take around two weeks for the parts to arrive.
now its like 2 months and i too went back to nokia care few days ago they said the same thing... don't have any parts...
that really sucks....:mad:

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Ok so we have more than one casualty down here.. I am surprised Nokia Care actually took it on here since it's a US model. Are you paying to have it fixed by them? If so how much did they quote?

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

So why didn't you guys just make a warranty claim with Nokia USA? Post it back to them, and if needed use the same forwarder you used when buying it in the first place.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Absolutely happy, got my n900 sent back via UPS and recieved it just now. Fresh n900 with no scratches, i'm going to treat it like my baby this time round

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Hi guys, I have just received my n900 and the action of inserting/removing the charger from the port seems really stiff, just wondering if the general consensus is to file off the metal teeth of the charger?

Thanks,

Graham

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

I would strongly recommend the file option. Do it.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

I agree, file off those bad boys.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

This is scary stuff..

Bought an N900 a week ago. HK import style.

Mini USB connector hooks removed...

...along with the facial contorsions to go with the exact amount of pressure required to unplug without pullin the 900's gizzards out.

Happy days.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Definetly file of the teeth, feels so much smoother when taking the charger out of the phone. Also its pretty weird that the car chargers teeth aren't as sharp as the mains adapter, feels almost as good as the grinded down version.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

you can read pages 102 - 103 :D

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Cheers guys will do that now then :)

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

filed downed the hooks a bit on my spare usb micro cable for my e71 :)

Should I completely remove the hooks?

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Ok i first experience this problem 3 days ago.... now this is the problem...

phone not being charged... I am wondering is it hardware or software. Hope someone would be able to advice and help.

-----------------------------------------------

n900 is off

1) When I plug it into my wall charger the phone vibrates and shows nokia logo dimly i.e. no background light.

2) Then the yellow light blinks once nokia logo disappear.

3) Yellow light continue to blink 2 - 3 more times then a quick green light blink.

4) After that no more light from the led.

5) then a sound like "thoon".

after nothing.

-----------------------------------------------------

i got my battery charged up and fire it up... no problem... my n900 started.

Plug it into the wall charger nothing happens. If I unplug my phone comes out from standby.

--------------------------------------------------------

now i plug it into the PC usb.

on n900 the normal choose your connection option appear.

on PC it states not recognise usb device

later on n900 it states power insufficient, not charging.

---------------------------------------

yup so is it my hardware or software????

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

firstknight: your USB port has died, sorry man, call Nokia

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

oh geee.. wat i am afraid of.....

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

That sounds to me like the cable driver is not correct so have you installed a new version of pcsuite?

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

nope... the same one i have been using for sometime....

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Have you installed any other Nokia software? does sound like the cable driver has screwed up but as the previous post said it could be your usb port but am hoping its the driver lol.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Now it has happened for me to, usb connector broken.
Returend it to Nokia warranty shop, how refuses to fix it, say that I have dropped the phone or used violent.
Asked them if they can fix it if I pay them, NO we can't fix anything while there is warranty, wich ****ing warranty????
Tried to buy a spare usb connector so I could fix it self. No, we don't sell spare parts and I can't find any ****ing spare site on the net with usb connector (well sites where I have to buy 100 I have found but I don't need that many)

So now I stay here with a Phone that i can't do a **** with.

If anyone nows a company in Finland that fixes usb connector i would be happy to know.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Go to another store, of course they will fix it if you pay for it. I'll send you a msg in finnish with details.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

You shouldn't have to pay...

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

- You do not have to pay anything it´s covered by warranty
- Just keep your head, behave nicely but be strict
- Try another Nokia shop

This kind of service Just amazes me because shop employees would need security guard to get me out of store after they have told me that it´s not covered by warranty :D I would not simply take no for answer.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Won't help, have tried 4 diffrent placec today. Komofon here in my city just send it to ANGLO-SERVICE in Helsinki.


When I go to Komfon they just say that it's warranty isue, so it will not be fixed when I pay for it.

Went to my insurance company also, 225€ after all costs, yeey.

Tried to call Nokia Service also using nr. 03038286 they just said I have to use Komofon to, one solution would be to travel to Seinäjoki and try there but not so interested to travel 70km on way and get the same answer.

And I wouldn't care if have to pay to get it fixed, or just could find a micro usb connector but it's hopeless, tried to email many big electronic companies if they have any way to get a Micro USB connector but nothing.

Because now its just a useless ****ing brick.

So here is what I spend my day of for, :(

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

So let´s get this straight.
- You went to Komofon
- They took your phone and send it to Helsinki
- Now they say that this type of defect is not covered by Nokia warranty?

.edit
There is two shops in Vaasa that are official Nokia Care point partners. Komofon and Meriläinen Oy. It´s just absurd that they do not even take it and send it to anglo-service.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Yes,

Meriläinen also use Komofon so that wont help (went to them to)

And then because the phone is still under warranty they will not fix it even if I pay. (I wonder witch ****ing warranty, when they say it's not covered under warranty when they say that I have used violence)

Edit:

Just filled in the information at kuluttajavirasto (Consumer Agency) lets see if I get any help there.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Yes what? Komfon took your phone, send it to Anglo-service and it came back with message that it´s not covered by warranty? Send it again and tell them about this thread and Nokias official support forum where they admit that there is some problems with this:
http://discussions.europe.nokia.com/...ng/td-p/629019

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

They refuse to send it again because it's not covered under warranty, and they refuses to send it again because it's still warranty on the phone. Understand the problem? I'm stuck.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

My phone is only charging from PC. Unfortunately I bought it in the US and live in the UK so fixing it on warranty not very straightforward. Quite disappointed in the new Nokia. Used to always be able to count on their hardware being very reliable.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

I guess your charger is broken then. Have seen a lot of new Nokia chargers that been broken even from new.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

darn.... pr1.2 is already out but i cant flash it... grrrrr.....

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

After installing PR.1.2 I now cannot charge or use the usb cable to charge. I can get it to charge if i place the cable in and hold it but one i have let go it stops charging. I think this is a hardware issue due to the port looking slightly dislodged but it is not hanging out.

I am now in the process of planning to get it repaired but I need to know some details about the way of going around to claim this on the warranty. I live in the UK.

1: I have misplaced my Carphone warehouse receipt (where i signed up for the contract) and my n900 box, will this hinder me in anyway/shape or form in getting my phone successfully repaired or replaced.

2: If CPWH say it is a problem with Nokia, will I have any problems that were outlined in q1?

3: If Nokia say that the problem is not covered by warranty, what would be the best course of action to prove that this is indeed a manufacturing fault and thus, their problem?

4: Anything else I need to do before I can apply for a fix?

Thank you in advance.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Be persistent, and pay for nothing. Escalate your issue and point out that they are wrong about the abuse and that Nokia has agreed to replace affected devices.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Can someone please help me out?

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

I realize this thread has gotten long and difficult to search, but part of the reason is having to repeat information.

In a nutshell, you need to be persistent. Nokia corporate has agreed to repair/replace devices suffering usb failures. Some service centers are resisting for whatever reasons, and your recourse is to push back hard and often. Point out that numerous people have had their devices replaced under warranty.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Thank you, I'm sorry for bumping the thread but as you have said it is long and the info is spread out too much. I will be visiting my local Nokia repair center and I will print out any forum (Maemo and Nokia) information to prove that Nokia have indeed given the all clear on this problem. I will report back tomorrow with my results. Thanks again for all your help. :)