Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

After sending my N900 off to Nokia via CPWH in the UK, I have a brand newly fixed phone. It only took 2weeks too. I feel sorry for the people that are getting screwed out of a repair and I hope you do eventually get it fixed.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

i think you know what to do now, specially on the charger and cables :)

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

And my usb port is loose.

Just came off :(

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

you know what to do (i know its a hassle).

if there are no special treatment done on your device, it can go under warranty

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Has anybody had to send their replaced/repaired n900 back to Nokia because of the usb port breaking again?

I had my n900 replaced with a new one around a month or two ago and the usb port is starting to damage again, wonder if they'll do the same again.

Re: N900 charger cable can rip usb port
 

i am a die hard Nokia fan, i to bought the n900 i loved it and it cost a good penny where i live. Sadly my usb is damage and aint s...... i could do about it. I hope that Nokia can find away to sort this out.....:(

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

This shite excuse of water damage is Nokia's way of getting out the repair and it stinks !!. Go back at them and demand they repair cos its a damm design fault and to stop using the lame excuse of water damage, if this fails take it up with the BBC also cos am sure they will be interested as Apple try to pull the same stunt.... redicularse.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Earlier this week I sent my N900 in for service due to a non-functioning but still attached USB port. I just saw the updated status that it was not repairable and the are "awaiting a replacement device." I certainly hope that doesn't take very long.

UPDATE: got shipping confirmation for the replacement phone this morning.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Finally got around to grinding the teeth off my charger after another broken USB port was reported here in Austraila (latest Australian release model). Obviously the issue has not been addressed by Nokia. The difference when it comes to unplugging mine since grinding is amazing, much smoother.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

wtf does water damage or cracked screen or dropped phone/physical damage or what ever have to do with the freaking usb port becoming loose because of the design of the charger? that is some BS and nokia ought to be ashamed. there needfs to be a class action lawsuit or something cause this is rediculous

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

I've said it before about something ELSE, completely unrelated, but it seems worth repeating here for many, many reasons: "I'm increasingly glad I didn't purchased an N900." :P I loved the N800 hardware, but I think the N900 is Nokia's first paragraph to a sad suicide note given the way they've treated customers even back in the N800 days when it was new, and the similar awful way Nokia's treating customers that purchased the N900.

Nokia has pretty much abused the customer and chortled as you come back and buy more. :( I, for one, got pretty fed up after two or three issues where I would have even been willing to PAY for parts/support but not willing to be insulted and abused over it (like trying to sell me a replacement product for MUCH more than the sale price it's normally going for).

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

The cable is a tight fit with the port, prolly the reason why people break their USB, but i found that the best way to insert the cable is to insert it with an angle, like 15 degrees down, then put it in, this way you dun put any stress on the usb port.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

And poof ...my USB port is no more. I live in Canada which means that it won't get repaired by Nokia.

:(

Broken USB Port
 

If the port actually fully detatches and comes out with the charger, as mine did, is it fixable?

And should it be covered by warranty?

My Nokia 'Care' Centre says that it counts as physical damage and isn't covered...but seeing as it's a common fault with the device, surely it should be?

Cheers.

Re: Broken USB Port
 

Edit: Okay, the threads got merged, so this post is useless.

As explained here it should be covered by the warranty. It's a mistake by design. The port is only soldered. Not attached in any other way.

Re: Broken USB Port
 

Summary:
Nokia said it's covered under warranty.
Nokia fails at connecting people, specifically fail at emailing/smsing/calling/faxing/whatever their repair centres, so they do whatever pisses you off the most, and you need to be persistent.

The big thread linked above by Helmuth is a better place to continue this thread.

Re: Broken USB Port
 

You can try to fix it :) http://talk.maemo.org/showpost.php?p...3&postcount=12

Re: Broken USB Port
 

I highly recommend against self repair if you're still under warranty. Pester Nokia until they replace.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Oh, Mandor, no! :(

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

The thread "Broken USB Port" (5 posts) has been merged into this thread.


Nah, they brought everyone together:

*duck* *run*

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Not any more according to this recent post by arifsaha in the:

Nokia won't repair my US N900 because I live in Canada [OK, eventually they did]

...thread that just popped up on the main page. :)

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Just called Care Centre again, and they said that it's definitely not covered by warranty. And if they were to send it to Nokia, they would bounce it straight back. Can I call Nokia direct? Anyone got a number for UK?

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

I have had 2 replacement n900s due to the port becoming detached/coming out. If you go to nokia.co.uk/repair you can book it in for UPS to collect your device to go back to Nokia.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

I dont know who you called or what part of the UK your in and for some idiot to tell you that needs to be either sacked or is a dummm asss because it is a recognised fact now by Nokia that the USB port is a design fault.

For gods sake man get a grip and have a real go at the idiots !!!!.

Makes me so sad to read garbage like this.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Mine just broke last night, I was plugging in my charger and it completely separated from the board. The Nokia USA site is buggy right now and wont even let me check the warranty or the submission for a repair, tried it on 3 browsers. I believe it had 2 dead pixels anyway, so hopefully they will just replace it, back to my old trust e71. Its strange having a phone that actually is usable as a decent phone again.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

yeah, its not working, i bought mine from US to check my warranty (not my n900 though).

when i got my n900 for the first week, i saw this thread, and still young. someone posted the "prongs file strategy" to reduce the grip of the USB connectors. in the future, you got your device back (repaired or replaced), we recommend to file the prongs on the data cable and charger, or look for a another ones without big prongs.

i was pissed to see my n97's usb charger so loose when connected to the phone, but i did not realize that its a solution for my n900. Good luck

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

I just got off the phone with support they are aware its a known issue, they issued me a rma number and shipping label and Im sending it off, im not newbie to nokia repair service. My n97 had to be serviced 2 times before they replaced it, and then I just simply sold it. Im shipping it off with a letter with the official statement:
http://discussions.europe.nokia.com/...ng/td-p/629019

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Mine is not fallen off but usb port no longer works at all. First it was not charging from mains but was charging from PC. Now it does not charge from PC. It does not even get recognised by PC as being connected at all so I have to use wifi to transfer files.

Unfortunately Nokia have refused to fix it because I live in UK but bought it in Us and they say they do not do international warranties. Doubt I will be getting another Nokia device again unless it is lightyears ahead of the competition. Given Nokia's recent offerings I don't see much chance of that.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

the hardware is there but no function.......this is weird. i wonder if another one has this problem?. my n86 has the issue like it is needed to be plugged in and out several times before it charge or be recognized by the pc.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

I still question why the mods haven't just re-opened or removed that poll. It was made way too early and should have never been closed.

I would have loved to have seen what the numbers are now.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

@gerbick, the polls have a limited lifespan.

And on another note, my replacement N900 just lost its usb connector. I've been VERY careful with it. Time to write that wrap-up... :mad:

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

So it seems this issue was never fixed even with the newer production batch even though they claimed it would be fixed.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

I don't believe it will ever be fixed while it's surface mount. Too bad Nokia continues to argue that point.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Ohhh geez that is bad news. I just got a new N900 replacement and am being super careful but it seems even that is not enough. Bugger.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Reading through this thread it is clear to see where "missing posters" have got off the train.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

It seems Nokia are doing there very best to get out of a repair and that is NOT good as it shows everyone what a shite company they are turning out to be WTF is an INTERNATIONAL warranty for gods sake what a load of ********, it is a dammmm design fault and they are duty bound to repair so go to trading standards and point them in the direction of this forum for starters.

Dont matter where you purchased your device it is still a Nokia device with a clear and understood design fault so you got 2 choices here.....

1: You demand as it is a DESIGN FAULT a repair or replacement regardless of where it was bought from it still is a NOKIA product.

2: As you said the port is still attatched then you could try soldering it as it most probably has hairline cracks (dry joints) on the rear data connections and if succesful then strip back the paint on the pcb and resolder the 4 earth posts to make it solid.

Dont put up with the shite they are giving you about warranty.

Good luck and please report back on this thread the results for everyone to read as many UK people bought there N900's from the states.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Strip off the paint around the 4 posts and resolder the 4 posts that hold the USB port on the board and you will never have a problem.

If you look carefully you will see the actuall pads that the 4 posts are soldered too are not actually connected to the main earth plain on the MB they are in fact not soldered to the main part of the earth plain, this is the reason the usb port breaks clean off the board as the pads they are soldered too are tiny, stripping the paint off to as large an area as you can around the posts and lots of solder will ensure it dont come off.

After repairing over 25 N900's now using this method none have gone faulty.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

No reason why you can't start another thread/poll - just don't put a time limit on the poll.

It's a shame the mods don't sticky poll threads designed to give Nokia important feedback or potential buyers fare warning.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

so for we being careful with our n900s' micro usb must be extra careful now......hmmmmm........what methods can be done with "extra?" :D

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Oh dear :(

Now it seems even filing the prongs off (as I'm sure you did Texrat ?) is not enough...