Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Hmmmm.... i may just inspect it and be very carefull, :cool:

thanks for the info.

EDIT

I would be very interested to see a redone poll on this issue because there are a large number of new cases over the last month or so and those figures will change drastically.
I was one of those who voted 'No so far all has been fine' well that has certainly changed (well it will after i have checked the insides).

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

@Bazza

interesting.....if yours still fail even at filed down charger and cable, the n900 usb port has almost 100 percent change of getting ripped off or being loose.

i also got the issue of not charging and not being recognized by a pc or laptop as a connected device even though the usb port is still attached but found out that i was so careful in plugging it, too careful that the charger or pc wont recognize it. i got the idea from a thread here in t.m.o, forgot what that thread is.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Do you still have this problem now?

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

I'd agree - time for a fresh new poll. I too voted no problems and then subsequently had the USB socket fail. Local Nokia repair shop re-soldered for 25UKP. I must file down the lugs on the plugs !!!

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

How long was it in the repair shop for?

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

if you're talking about the n900 not being recognized by charger and pc as connected device, then yes, i am always so careful, (paranoia i guess) and maybe 1 of 3 charge/connection to pc this issue occurs. maybe coz i am too slow on plugging and have to reconnect again then it will work on the second attempt.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

UPDATE

Had a look inside and found the usb port is very sturdy and looks intact on the board,

It's in a right tricky position and i could'nt see right behind it at the main connections.
I may reflash to see if its software related, if that does'nt sort it then i will have to send it away.:(:(:(

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Well, looks like my N900 is going for repair it's finally broken. :mad:
Ok so its had a few knocks but the usb socket has always been treated well, so yesterday it had started to play up wouldn't charge so I tried a different charger and the same thing.

So I found it to be the phone socket that was faulty and having moved the charger around got it to charge, so this morning when I got up had a look at it and pulled my charger out and the connector came with it. :(

So gonna see what Vodafone will do if not it's a call to Nokia but my concern is now it only 9months old what happens when im out of warranty im stuck with a repair bill ? 2 year contract and a broken phone I think manufacturers need to start extending their warranty's .

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

2 year warranty in Europe

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

I received the same message the same day Nokia US repair center received my phone from UPS. That's pretty fast turn-around so far.

My story is after about 8 months my n900 stopped being charged by the wall charger; only the PC USB connection charged it. I held onto it for about a week and reflashed it just to make sure it wasn't software related and this didn't help, but I also noticed my PC USB connection started getting very sensitive (disconnecting/connecting if I bumped the device) so I sent it in for repair (under warranty) before it totally failed.

Does anyone know if they send out brand new devices in this scenario or are they actually refurbished?

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

I am very happy.

I was the first person in the world to have the N900 commercially. my USB port broke last week. i took my phone to a nokia service center, i showed them the nokia announcement that its an official fault. they requested from nokia head office to allow my phone be repair since its a overseas model i won from headoffice Finland which was approved.

they gave me a brand new N900 in two days :) with 12months warranty wohhooooooo

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Mine broke last week. THey are fixing it under warranty. long repair proces though. Getting a phone back with new mother board should make it an easier sell

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Hey me! Welcome to the club!
shitshitshitshitshit!
And from what I've heard, they'll most probably change the mainboard or the whole device and I have no way of copying the stuff from emmc, cos the connector is broken :(
At least I have my backup on the memory card.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

wish granted: http://tabulacrypticum.wordpress.com...-do-something/

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

I believe they send out refurbished units most of the time but if you are lucky you may receive a new one.

Was your usb port loose at all?

Mine is rock solid but will not charge.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

The best way to make it unlikely to happen is not to charge the tablet using the USB port. This means to charge the batteries using an external charger, which I would guess mean much less usage of the port -- you only need to use it when you would be flashing or transferring data directly. Most heavy users of the N900 recharge every day or two, or hundreds of times a year, I would say.

Every use of that port makes it more likely that the problem will occur.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

At first it seemed solid but appeared to get looser as the week went on, but I suspect I was putting more force on the socket trying to find an angle for the plug that would get a charge.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Well i took my N900 to my local nokia repair center, they inspected it there and then and found the usb is at fault but the good news is the pads haven't ripped away from the board the bad news is that it needs to be sent away for some special solder work. so i took it back with me to make sure i back up all my details and delete all private info then i will drop it off on Tuesday 21st.

They said once i drop it off it should be away for about 7-10 days (i expect about 3 weeks).

This means i will have to go back to my n96 which isn't all that bad bud i have a habit of pressing the screen. Doh !!

I will keep you posted on the outcome.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

This is my 3rd post in this thread.

Yes, my third handset has broken.

I've complained to Nokia, asked for a refund. Taking to the care shop tomorrow, selling it for a Desire as soon as I get it back.

I would have thought they'd of fixed it with the later models.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Is the N900 your first phone?

If not, did you use any other phone in a similar manner?

Will you use your next phone in such a way?

Why is it that no one else in the world is using this method?

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

I have the same problem except that my N900 says it is charging when plugged into the mains, but it isn't and then dies on me a few hours later. The only way I have found is to charge from a computer and to have a backup battery with me at all times.

If anyone has had similar problems and has found a fix without returning to Nokia, please reply!!

Thanks.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

OK, this finally happened to me today:(
I have been looking but I cannot find a link to where Nokia have admitted the problem. If anyone could reply with that I would be eternally gratefull. thank you
Then I can print that off and take it to the Nokia repair people, just incase there aer any arguments. They were OK before when replacing the kickstand ( I am sure it arrived in the box with that broken).
Is it true that all the date will need to be wiped, including the emmc? If that is the case then I will need to somehow bluetooth all of the data to my wife's laptop. That could take HOURS, and drain the battery, and I only have a very painful method of chargin the thing now.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

See http://discussions.europe.nokia.com/...ces/bd-p/maemo - there's a stickied thread about the USB issue.

Most likely, yes - they may resolder the part, but I think a replacement is more common. If you have a memory card, you can copy the data over to that instead of using bluetooth though - that'd be much faster.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Thanks for that info.
Only got a 2gb memory card, which is currently being used for android stuff anyway. i'll have to work something out. At least I've got ways of backing stuff up, which many people in this situation won't have.

If anyone is interested, my method for charging the battery was to take it out and push it connectors against the connectors of an old nokia e65. It wont fit all the way in, so it either has to be held in place or balnced just right with something on top of it to keep it in place.
It's probably not the best thing you can do to it, but at least it charges it.Still haven't contacted nokia yet due to being at work.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

I recieved my phone back today from nokia after handing it in a care point at london.

All is well - They have given me a new handset (although I think the back cover is the same). Just send it in and hope it hasn't been regarded as physical damage!

Hope all goes well for you all!
p.s It took 7 days to get my phone back

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

I dropped my n900 off at a nokia repair centre on tues 21st and they sent it away to be repaired and was quoted 7-10 days turn-around.
I was told i would not be charged for the repair and even if nokia charged the 20.00 repair fee the nokia repair centre would waiver the fee.

I too was charging my n900 battery with another phone i used my old n95 8gb it connects to the terminals but it is too big so it sits in at an angle worked fine though.

I am using an old n96 and its like having a kiddies toy in my hand but its in good nick and does a reasonably good job as a replacement.
The OS is shockingly slow though, oh and the web browsing even through wifi is slow and navigating around the web pages is aaaagghhh.....slow and writing in forums is awkward and the main thing texting wow sifting through all those text to find the person you have been chatting too just keep up to date with the conversation.

Apart from that thank god i kept my n96 if not i would be using a nokia 6230. :D

EDIT

The reason i said the 6230 and not the n95 8gb as a back up / back up phone is that the n95 8gb screen has gone but works fine with TV out. (and charging of course)

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Is this safe? I am thinking of doing the same thing.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Yeah...the n900 battery has 3 pins and the n95 8gb has 3 pins just push the battery in so all the pins are aligned up and you will hear the n95 8gb beep, this indicates the battery has connected and charging.
Leave the battery resting in the n95 8gb at an angle and all will be fine.

**IF YOU TRY THIS AND IT CATCHES FIRE OR BREAKS YOUR PHONE OR BATTERY PLEASE DO NOT BLAME ME. YOU DO THIS AT YOUR OWN RISK*** :):)

On a serious note it worked for me and is quite safe.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

well I filled in a repair request yesterday on the nokia uk website and it says I am still under warranty then takes you through an automated process where you put your address in etc. At the end it just says send us the device and we'll fix it then return it. It doesn't really say anywhere 'ok yeah, that particular problem is covered, that will be done free of charge'. It seems to be assuming that when they get it and examine it they will just fix whatever is wrong. Theoretically I could try hammering nails in with the screen then fill in one of those online forms. When it checks to see if I am still covered then it will say yes and I could send it in. There MUST be some sort of other check that goes on at their end. Does anybody know? I did ask the question in the description of the problem, so I don't want to send it off until they have responded and I have also started backing stuff up via bluetooth, which is about the only method I have so wont send it off until that is done.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Well should have my n900 back tomorrow, Nokia have said it has been repaired and shipped. Not bad will be a total of 4days ; ) ....... just hope its a shiny new one.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

What was the problem with yours?

edit

Don't answer the question i was being lazy, i checked your previous posts.

Was your phone os stable?

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Yeah although very frustratingly slow, so will see how it comes back to me and completely reflash. But one of the things looking forward to is getting my hands on some of the newly released homebrew for the PS3 ; )

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Ah, You see my n900 was running perfect no crashes,no speed issues nothing it was purring like a kitten.

So i would like my n900 back,if they replace it i could get a working usb port BUT a buggy os or worse.

4 days turn-around that's quality by the way. ;)

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

are you from Scotland bazza?

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

No, England

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

lol sorry, just a phrase you used 'quality, by the way'. Reminded me of some of the Glasow patter.

back on topic. Still haven't heard back from nokia, so I will post it off tomorrow anyway I think after I've backed up what I can.The website told me it's covered under warranty and to send it in. Seems totally weird that no one is going to check whether the faullt is a warranty issue or not, and it seems like it is just assumed that it is. Like I said before, we could use it to hammer nails in then complain through that system that it is broke.

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Nae problem!

i ken whit ah mean pal, Dinna fash yersel! :D

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Well N900 came back brand new, only problem now is i don't wanna ruin it LMAO:D

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Nice one,

I would transfer stuff too and from your phone with bluetooth and charge it once a day

or

even charge another battery externally and replace your battery once low (but that is a bit extreme)

Do you know if they have made it more secure on the board?

Because if they have just re-soldered it back the same way as before that would be crazy, especially that they would know of the problems this has caused

Re: Problems with N900 USB port becoming broken / loose and resulting warranty & repair issues
 

Aaaaaaaaaaaaaaaaaghhhh........

Just found out Nokia have changed over my phone.

Now i know that sounds good

BUT

It was a faulty USB socket for crying out loud and which was sturdy on the board but with a faulty connection,i mean can't they fix a faulty connection.

Now i have not got a clue how stable a phone i will get, yes i will be able to charge and transfer via usb again but i may get a phone with rebooting problems or worse (from stories i have read on these threads).

I will have to wait and see once i pick it up.

As you can see(read) i am right p@##ed off. :mad::mad:

Thanks NOKIA for looking after me under warranty but my electronically joined at my hip friend has been taken away from me for good when a carefull hand and a blob or two of solder should have reunited us again. :(