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maemo.org - Talk (https://talk.maemo.org/index.php)
-   Nokia N900 (https://talk.maemo.org/forumdisplay.php?f=44)
-   -   Nokia's policy on whether changing the N900 firmware violates warranty (https://talk.maemo.org/showthread.php?t=38578)

Flandry 2010-01-13 00:27
Re: Can Nokia confirm that changing firmware on the N900 apparently invalidates warranty???
 
Quote:
Originally Posted by cpitchford (Post 467355)
But on a plus side, this is from a Nokia employee who kindly went off to investigate exactly what the deal was with flasher / flashing the N900 by hand..

http://discussions.europe.nokia.com/....id=2898#M2898

That's pretty compelling.. I think in the case of Chicago and their policy, you didn't flash, you restored using Nokia's tools from the official Nokia restore website.. and site the link above, and the links in that thread (which were posted BY a Nokia employee instructing users how to flash)

If they say it is ok, then it should be ok.. plus you could argue there are no warnings on tablets-dev.. soo..
I'm not sure how binding Nokia would consider the word of one employee, but it is something, and it seems reasonable. In my crusade to clean up the N900 forum, this thread seems like a good candidate for renaming now that there's (some) resolution.

So...I'm going to change the thread name to something a bit less breathy. Thanks for investigating this issue.

To summarize: Using the Nokia software to flash Nokia firmware to a phone for which the firmware is designed will not invalidate your warranty. This doesn't include any hacked or modified firmware.

gerbick 2010-01-13 00:57
Re: Nokia's policy on whether changing the N900 firmware violates warranty
 
Has anybody else confirmed or denied this? In the case of other companies, if you flash with non-official software, that will revoke your warranty options.

But not something that's a mechanism of how you get updates from the manufacturer. Just sounds too strange to fully believe despite it might being true.

kyle 2010-01-13 01:12
Re: Nokia's policy on whether changing the N900 firmware violates warranty
 
Nokia USA just gave me a replacement under warranty and I had flashed the phone right before sending it back to them. So regardless of official policy, for Nokia USA at least they don't appear to be checking.

vietn900 2010-01-13 01:28
Re: Nokia's policy on whether changing the N900 firmware violates warranty
 
I don't think they realli care about it ... unless you show sign taht you kick the phone or throw it at your wall ... other than that i dont think anyone would bother checking every single phone (especially with the n900 exchange rate w/ reboot problem) for that minor issue ... i work at retails and so take my words for it ... employees are lazy!

planetf1 2010-01-14 08:31
Re: Nokia's policy on whether changing the N900 firmware violates warranty
 
There's many situations I see now where the lawyers have arguably gone overboard compared to the intent, often with clauses that in practice are never enforced. Does this make them invalid I wonder?

tekojo 2010-01-14 08:44
Re: Can Nokia confirm that changing firmware on the N900 apparently invalidates warranty???
 
Quote:
Originally Posted by tekojo (Post 446607)
Ok, some common sense please.

The device has an intended purpose, which should be clear if you read the user manual.

Nokia can not take responsibility for 3rd party applications, that should also be pretty clear if you read the text presented to you by the application manager when installing from a non-Nokia source.

Simply put, flashing your device with Nokia tools and a Nokia provided flash image will not void warranty.

A totally different question is, what you did to end up in a situation that requires a reflash.
Still all the above as a Nokia employee.

I have no idea what the line in the USA is, but next time ask to have the warranty void in writing. The phone is a wonderful thing, you can say pretty much anything into it and deny everything later.

virtualx 2010-02-22 07:53
Re: Can Nokia confirm that changing firmware on the N900 apparently invalidates warranty???
 
Quote:
Originally Posted by gom4381 (Post 465402)
I just got off the phone with Nokia support and was told that flashing your device will void the one year warranty. You can install updates and things of that nature but no flashing the device. To do a 'clean' install you must send it in to a Nokia repair center, which are their retail centers. I just called to confirm and the one in Chicago said they are not doing hard resets for the phone. So you have to void the warranty, as confirmed by phone support and the salesman over the phone, to do a hard reset for the phone. Flashing will void the warranty, totally being redundant so you guys understand, and it is the only way to make it 'clean.'
Thanks for the post! I almost just flashed my phone to fix the exchange sync problem! I will call Nokia tomorrow to verify. If this is indeed the truth, I'm returning the phone and getting a nexus 1 and will talk to the FSF about adding the n900 to their defective by design campaign list. At lest I'm sure the nexus 1 will work out of the box (unlike my n900) and therefore I wouldn't have to void my warntee just to get it to work right.

virtualx 2010-02-22 08:09
Re: Nokia's policy on whether changing the N900 firmware violates warranty
 
Just found your cross post:
http://discussions.nokiausa.com/t5/M...ght/true#M2802

Fargus 2010-02-22 08:11
Re: Nokia's policy on whether changing the N900 firmware violates warranty
 
I suspect that a lot of the issues here are going to vary from legislative area to area. Certain locations have legislation to limit the ability of manufacturer to put such a condition in place.

Flandry 2010-02-22 15:39
Re: Nokia's policy on whether changing the N900 firmware violates warranty
 
Come on people, finish reading threads before resurrecting them and starting them over from the beginning!


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