Originally Posted by Deaconclgi (Post 620346)

I have 5 lines and all with the 5.99 Tzones unlimited web. The phones on those 5 lines are: N900, N82, Nokia Nuron, Nokia Nuron, HTC HD2.

Step 1:

Call Tmo and ask for CUSTOMER LOYALTY (DO NOT tell Customer Care that you are trying to change your data plan. CC CAN give you the 5.99 Tzones but most CC reps will put up a fight so to avoid nasty notes on your account, just ask for Customer Loyalty Department)

Step 2: After the CLD rep says "Thank you for calling T-Mobile, my name is......" You respond, "Hello (CLD Reps name), my name is (your name), How are you today?" That will soften up almost any CLD Rep into helpful tone of the call.

Step 3: Proceed to tell the CLD Rep that you are calling to save money on your lines (True, we all are trying to save money) and that you were told that you needed to speak to someone in the Customer Loyalty Department to have the Granfathered $5.99 Tzones Internet added to your line(s) and that Customer Care transferred you over to them (CLD Rep) You have to be sure you know WHY you are calling.

Step 4: You may get a response from the CLD rep that will just place you on hold and add the $5.99 Tzones Web right away or they may just try to explain the (false) benefits of the plan that you have with "smartphone" data plan and how you won't have access to the full web (false again). Just reaffirm the CLD Rep that all of that is ok and that your main concern is saving money yet still having *basic* access to the web and email.

Step 4: Just incase you get Johnny "By the books" Rocket who sticks to his fresh training material that says $5.99 Tzones is not compatible. JUST AGREE TO EVERYTHING AND CHANGE NOTHING ON YOUR ACCOUNT AND SAY "THANK YOU FOR TRYING TO HELP" and then call right back and start at step 1. Customer Loyalty's job is to keep customers happy at all costs so that they will stay with tmobile. Never get angry with them and always call back. They can help when no one else can.

Step 5: Once the CLD Rep has added the $5.99 Tzones Web to your line(s), proceed to thank the Rep several times in a show of gratitude that they have helped SAVE you money and keep your lines. That will go a long way and not only is it true but it makes the CLD have a job well done.

Facts about the $5.99 Tzones Web:

It overrides the $9.99 Tzones Web AND the "Smartphone" Dataplan. By override, I mean that the old Tzones plan does NOT contain any splashpages that tell you to upgrade to another data plan. It is THE internet plan that is "above" those other dataplans. It works with ALL unlocked phones that can be used on Tmo (with correct settings) and will work as if it IS the higher priced data plans. The $9.99 plan will tell you to upgrade to another plan based on phone model. The $5.99 plan is exempt (for now and has been since its designation as Granfathered: Thats the Granfathered Benefit, Overrides newer data plans.) EXCEPT.......

2: OS Specific Data Plans: $5.99 Tzones Web does NOT override Android, Blackberry and SideKick data plans. Those data plans are on a different Tier than the Smartphone Dataplans and cannot be overridden for that very reason.

I hope this helps someone save money. This has helped me for more than 2 years of the 4 with Tmo. I have dropped the granfathered plans, gotten them back, switched to Android, gotten them back, closed lines, opened new lines and got it back again. All by just telling the truth that the Customer Loyalty Department has free will to add this plan and that all I wanted to do was save money on my account while having basic internet usage. (browse the web, check email).

Originally Posted by 3xploited (Post 842950)

Could you please tell me the APN settings on her Nexus One. I would really appreciate it.

Thanks,
Pulkit

Originally Posted by ZedThou (Post 843012)

These are the complete settings for the Nexus One APN, not including MMS

Name: T-Mobile US
APN: internet2.voicestream.com
Proxy, Port, Username, Password, Server, MMSC, MMS proxy, MMS port: not set
MCC: 310
MNC 260
Authentication Type: not set
APN type: default,supl

Originally Posted by ceroberts75 (Post 843050)

you should get a standard non-pda device and stick your sim in and use it for a while then call in and fix the data plan.



then after you can confirm that you have it, put it back in y,the device you ant.


the downside is that if yhou still try to use a tmo branded device rather then an unbranded device, thier system can auto detect it being a high data use device and make it so that every time you try to use the internet opuitside the tzones, it will give you an error to pay an addition 1.99 per mb.


you can use

internet2.voicestream.com

or

epc.tmobile.com


i have found recently that i had to change the apn back and forth as i started getting errors.

but......still working! :)

Originally Posted by 3xploited (Post 842951)

It actually worked.....the CR put me on $5 data plan on each line and I also got $15 unlimited msg shared on both lines...and also got 750 minutes instead of 700 minutes.... thanks a lot for the suggestion..!!

Originally Posted by Deaconclgi (Post 843736)

WOW!!!!! Just when I thought I typed all that for nothing!!!!! I am so glad you were able to save money and get better internet. Enjoy your $5.99 unlimited internet and all of the benefits that come with it!

Hearing of your success made my day! :)

Edit: Also, as mentioned in my original how to, the $5.99 Tzones plan does not override Android plans by design. All Tmobile Android phones will ask you to upgrade your data plan.

Originally Posted by 3xploited (Post 847217)

Yeah, I wasn't able to get my G2 to work with $5 data plan but I was able to get the upgraded data plan for $20 instead of $30 by talking to CLD again :P (but I have $5 data plan on my second line with iPhone and the speed is pretty decent, I also have a 15% student discount applied to my account so that would make up for it :)) T-Mobile has discount associated with AAA and Universities...!!!