Re: Roach Motel (a.k.a. Nokia Repair)
 

... and that handy carrying bag!

Re: Roach Motel (a.k.a. Nokia Repair)
 

convulted, I understand, but I have the items. I don't mind helping you out... just let me know.

Re: Roach Motel (a.k.a. Nokia Repair)
 

Well, it's finally official. As of today (April 3), after languishing at the Huntsville AL repair facility since January 26, my N800 will never again see the light of day (except possibly as a refurb if the parts ever arrive).

Nokia ERT pulled the plug and decided to issue me a refund check, supposedly within the next 2 to 6 weeks. Since I had less than 30 days usage, they will refund the full purchase price shown on my original receipt (which I had to fax for confirmation).

NOTE: After 30 days usage, the refund amount would be reduced according to Nokia policy.

Re: Roach Motel (a.k.a. Nokia Repair)
 

I spoke too soon - the fiasco is not over.

Having been promised a refund yesterday, I drove an hour to the nearest remaining CompUSA and purchased another N800 (full retail), then settled in to update the OS and kernel, pair with my BT phone and GPS, install apps and data, etc.

Today another Nokia ERT rep called to inform me that yesterday's information was incorrect; my original N800 has in fact been repaired and shipped back to me. I quickly explained why this was not welcome news. Of course they wanted a copy of my new receipt to prove my story. We agreed that I will accept delivery of the repaired unit and FedEx it back at Nokia's expense, after which my refund should be processed. Sounds like more delay, doesn't it? Incompetence stretches the imagination...

Re: Roach Motel (a.k.a. Nokia Repair)
 

How long can it drag on? As it turns out, the repair facility shipped my N800 back to me *after* Nokia ERT called them to cancel the repair. The UPS delivery was scheduled for April 6 (one week ago), but for some unknown reason it never arrived. UPS requires the shipper to initiate a trace, so I told ERT about it yesterday and asked them to follow up. No news yet. And of course, my refund (which I need to pay for the new N800 already bought) is still on hold until the tablet in transit gets captured and returned to Nokia.

Re: Roach Motel (a.k.a. Nokia Repair)
 

At last, the final chapter: USPS delivered Nokia's refund check for my original N800 (never repaired due to lack of replacement parts) on Monday, May 7 - precisely 101 days after my device first arrived at the Huntsville AL repair facility. I've been told repeatedly this was an unusually long delay, but have no way to verify that assertion. I sincerely hope others have a more positive repair experience. This is the all-time worst in my book.

Re: Roach Motel (a.k.a. Nokia Repair)
 

I too had my N800 gone for over 30 days. Luckily for me, I was "calmly angry" and was able to recieve a replacement N800 since they seemed to have "misplaced" mine. After 38 days they had no status updates and decided to send me a new one finally. I'm just glad I got one back and I hope I never have to deal with support again.

Re: Roach Motel (a.k.a. Nokia Repair)
 

Sure. Only 63 days here - and I got a different, though used device (although they told me they'd repaired it). They're really fast.

Re: Roach Motel (a.k.a. Nokia Repair)
 

They promised to call me back about my misplaced accessories in mid February.. it's a bloody joke. Spent more on international calls than the unit is worth.

Re: Roach Motel (a.k.a. Nokia Repair)
 

sherifnix 38 days, benny1967 63 days, add them together and get my 101 days. Who do you guys know to get such express line treatment? ;-)