Re: Roach Motel (a.k.a. Nokia Repair)
 

Actually, I did get special treatment: I bought the 770 at a store that belongs to the company I work for, so I contacted the responsible product manager inhouse several times to complain. She seems to have found a way after a few weeks to make those repair guys speed up a bit. If I were a normal customer I'd probably still wait with no information whatsoever.

The product manager, btw, told me that she heard a lot of complaints like mine and they're about to cancel the contract "with this company". I don't know if she meant Nokia or maybe another company that handles the repairs for Nokia here.

Re: Roach Motel (a.k.a. Nokia Repair)
 

I just received my nokia 770 back from repair. It was in for the WSOD and they replaced the LCD display. It has a bit of a shadow on the right hand side now, but the display is much better than a white screen with vertical colored stripes! The unit was shipped to the Chanhassen, MN. Repair Center with the following turn around time.

05/17/2007 Shipped Repaired Original Phone 05/16/2007
05/14/2007 Repair in Progress
05/12/2007 Received 05/12/2007

I'm very pleased with their response and the unit is the same one I sent in. It was well packed (in a box) and looks as good as when I sent it to them.

Now I wish there was a way to avoid the WSOD all together for at least 4 more years of use... -Bill-

Re: Roach Motel (a.k.a. Nokia Repair)
 

I had the same problem with my N810. the problem started on the right side as about 6 or 7 vertical lines. I sent it in last week, it got to them on the 12th...I hope that I will get it back by this wednesday or thursday. I'd only had it for a week before the problem came about so yea i was pretty pissed.