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-   -   Nokia customer/care complaints email wanted. (https://talk.maemo.org/showthread.php?t=51537)

abill_uk 2010-05-01 09:43

Re: Nokia customer/care complaints email wanted.
 
Quote:

Originally Posted by geneven (Post 635977)
Why is Nokia obligated to provide an email address for customer complaints? Don't you have a phone? I can understand that you might say it would be a good idea for them to provide such an address, but I don't see why that is anything other than a suggestion. Call them or write them a letter if you want to complain.

The object of the excersize is to derive an email address because most everyone knows how to send an email and would much rather swamp Nokia with emails than write a hand or typed letter and trudge along to the post office to post it.
There IS a serious problem with Nokia right now and all i am trying to do is find out an email address and i do truly find it AMAZING what is coming out on this thread.

Texrat 2010-05-01 09:45

Re: Nokia customer/care complaints email wanted.
 
Hey abill_uk.

A clever person would get resourceful instead of demanding a solution from others. He or she might even do something like search LinkedIn using specific keywords to find not a service tech but the names of managers and executives who could do more than a tech could. Such a clever person might figure out the email addresses of those managers and/or executives using standard email syntaxes. That same clever person might then contact managers and executives directly.

It doesn't even have to be LinkedIn. A slightly less clever person could snag the names of Nokia leaders from articles in online business and tech magazines, and work the same email magic.

A less clever person still might try brute force generic email addresses using common terms.

But then, a clever person wouldn't have to be told that. They would have already tried one or more of those by now and fired off a successful email. Instead of petulantly making demands in a forum where clever people are likely to have a little fun at the asker's expense.

;)

abill_uk 2010-05-01 09:46

Re: Nokia customer/care complaints email wanted.
 
Quote:

Originally Posted by rickysio (Post 635982)
I'm sorry to say if you don't even know the email AFTER working there, you should STOP posting, LEAVE your computer, GIVE your N900 to another person who knows better how to use it, and SMASH your computer.

I have heard everything now, since when did i work for Nokia?
Ok for everyone reading this i am NOT or NEVER have been a Nokia employee.

rickysio 2010-05-01 09:47

Re: Nokia customer/care complaints email wanted.
 
Quote:

Originally Posted by abill_uk (Post 635986)
I have heard everything now, since when did i work for Nokia?
Ok for everyone reading this i am NOT or NEVER have been a Nokia employee.

That's what you more or less said in the reply I quoted.

slender 2010-05-01 09:48

Re: Nokia customer/care complaints email wanted.
 
abill_uk,
What is this thing with email address. Why don't you use that official form? Last 2-5 years what i have communicated with big corporations support have been through forms. For example I made bug report to Opera trought form and they replayed to my email. Also with google same thing...took about two weeks to get answer.

I find your way of communicating with people who have nothing to do with Nokia quite amazing.

.edit
What´s wrong with this?
http://img291.imageshack.us/i/hop2.png/

abill_uk 2010-05-01 09:51

Re: Nokia customer/care complaints email wanted.
 
Quote:

Originally Posted by Texrat (Post 635984)
Hey abill_uk.

A clever person would get resourceful instead of demanding a solution from others. He or she might even do something like search LinkedIn using specific keywords to find not a service tech but the names of managers and executives who could do more than a tech could. Such a clever person might figure out the email addresses of those managers and/or executives using standard email syntaxes. That same clever person might then contact managers and executives directly.

It doesn't even have to be LinkedIn. A slightly less clever person could snag the names of Nokia leaders from articles in online business and tech magazines, and work the same email magic.

A less clever person still might try brute force generic email addresses using common terms.

But then, a clever person wouldn't have to be told that. They would have already tried one or more of those by now and fired off a successful email. Instead of petulantly making demands in a forum where clever people are likely to have a little fun at the asker's expense.

;)

I suggest you read everything i have typed and quote to me just where i have DEMANDED anything? and yes i can be very resourceful and in my own way have tried HARD to find an email of any kind for Nokia.
Now i will ask once again... does anyone have an email address to use as a line for complaints.
This IS a request NOT a demand as texrat is trying to put it.

Parody 2010-05-01 09:53

Re: Nokia customer/care complaints email wanted.
 
I used google and found a thread on nokias website, here's two posts which might help
Quote:

In the UK, you need to write to:



Complaints Dept.

Nokia UK Ltd

Nokia House

Summit Avenue

Farnborough

Hants

GU14 0NG



Make sure you send it recorded or special delivery. Th post office will say the postcode comes up as Nokia R&D (UK) Ltd, but that is where their complaints dept is.



Hope this helps
Quote:

There is no e-mail address to contact Nokia directly, you need to use the 'Contact us' link on your country's Nokia web site. Provided that you mark your message as a complaint, it will be treated by the same people who would deal with the complaint if you write to the head office address.
thread link is http://discussions.europe.nokia.com/...ded/m-p/212161

It looks like they don't have a dedicaded complaint email, but you can mark a support message as a complaint and it will be treated as such :)

abill_uk 2010-05-01 09:57

Re: Nokia customer/care complaints email wanted.
 
Quote:

Originally Posted by slender (Post 635991)
abill_uk,
What is this thing with email address. Why don't you use that official form? Last 2-5 years what i have communicated with big corporations support have been through forms. For example I made bug report to Opera trought form and they replayed to my email. Also with google same thing...took about two weeks to get answer.

I find your way of communicating with people who have nothing to do with Nokia quite amazing.

.edit
What´s wrong with this?
http://img291.imageshack.us/i/hop2.png/

It is not an email address its a form that has limited uses and i feel people need a direct email address as opposed to a form because it gives them more confidence to write an email than to fill out a form with limitations.
Many things can be said on an email but not many words can be used on a form and an email is a much more direct and free way of expressing ones feelings and complaints.
If any moderator can tell me i am being demanding or abusive by asking a simple question then i want to know why IF this is as said a free and easy forum.

Texrat 2010-05-01 09:57

Re: Nokia customer/care complaints email wanted.
 
Quote:

Originally Posted by abill_uk (Post 635995)
I suggest you read everything i have typed and quote to me just where i have DEMANDED anything? and yes i can be very resourceful and in my own way have tried HARD to find an email of any kind for Nokia.
Now i will ask once again... does anyone have an email address to use as a line for complaints.
This IS a request NOT a demand as texrat is trying to put it.

To wit:

Quote:

Originally Posted by abill_uk (Post 635864)
To everyone (including moderators) reading this forum i want a GENUINE email address for Nokia customer Care/Complaints dept to be posted on this thread for everyone to see and use.

That's a demand.

rickysio 2010-05-01 10:02

Re: Nokia customer/care complaints email wanted.
 
Also, why in the blazes are you NOT demanding for Nokia's EMAIL at their own FORUMS, rather, you insist on being a pest at TMO?


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