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-   -   Nokia customer/care complaints email wanted. (https://talk.maemo.org/showthread.php?t=51537)

abill_uk 2010-05-01 09:43
Re: Nokia customer/care complaints email wanted.
 
Quote:
Originally Posted by geneven (Post 635977)
Why is Nokia obligated to provide an email address for customer complaints? Don't you have a phone? I can understand that you might say it would be a good idea for them to provide such an address, but I don't see why that is anything other than a suggestion. Call them or write them a letter if you want to complain.
The object of the excersize is to derive an email address because most everyone knows how to send an email and would much rather swamp Nokia with emails than write a hand or typed letter and trudge along to the post office to post it.
There IS a serious problem with Nokia right now and all i am trying to do is find out an email address and i do truly find it AMAZING what is coming out on this thread.

Texrat 2010-05-01 09:45
Re: Nokia customer/care complaints email wanted.
 
Hey abill_uk.

A clever person would get resourceful instead of demanding a solution from others. He or she might even do something like search LinkedIn using specific keywords to find not a service tech but the names of managers and executives who could do more than a tech could. Such a clever person might figure out the email addresses of those managers and/or executives using standard email syntaxes. That same clever person might then contact managers and executives directly.

It doesn't even have to be LinkedIn. A slightly less clever person could snag the names of Nokia leaders from articles in online business and tech magazines, and work the same email magic.

A less clever person still might try brute force generic email addresses using common terms.

But then, a clever person wouldn't have to be told that. They would have already tried one or more of those by now and fired off a successful email. Instead of petulantly making demands in a forum where clever people are likely to have a little fun at the asker's expense.

;)

abill_uk 2010-05-01 09:46
Re: Nokia customer/care complaints email wanted.
 
Quote:
Originally Posted by rickysio (Post 635982)
I'm sorry to say if you don't even know the email AFTER working there, you should STOP posting, LEAVE your computer, GIVE your N900 to another person who knows better how to use it, and SMASH your computer.
I have heard everything now, since when did i work for Nokia?
Ok for everyone reading this i am NOT or NEVER have been a Nokia employee.

rickysio 2010-05-01 09:47
Re: Nokia customer/care complaints email wanted.
 
Quote:
Originally Posted by abill_uk (Post 635986)
I have heard everything now, since when did i work for Nokia?
Ok for everyone reading this i am NOT or NEVER have been a Nokia employee.
That's what you more or less said in the reply I quoted.

slender 2010-05-01 09:48
Re: Nokia customer/care complaints email wanted.
 
abill_uk,
What is this thing with email address. Why don't you use that official form? Last 2-5 years what i have communicated with big corporations support have been through forms. For example I made bug report to Opera trought form and they replayed to my email. Also with google same thing...took about two weeks to get answer.

I find your way of communicating with people who have nothing to do with Nokia quite amazing.

.edit
What´s wrong with this?
http://img291.imageshack.us/i/hop2.png/

abill_uk 2010-05-01 09:51
Re: Nokia customer/care complaints email wanted.
 
Quote:
Originally Posted by Texrat (Post 635984)
Hey abill_uk.

A clever person would get resourceful instead of demanding a solution from others. He or she might even do something like search LinkedIn using specific keywords to find not a service tech but the names of managers and executives who could do more than a tech could. Such a clever person might figure out the email addresses of those managers and/or executives using standard email syntaxes. That same clever person might then contact managers and executives directly.

It doesn't even have to be LinkedIn. A slightly less clever person could snag the names of Nokia leaders from articles in online business and tech magazines, and work the same email magic.

A less clever person still might try brute force generic email addresses using common terms.

But then, a clever person wouldn't have to be told that. They would have already tried one or more of those by now and fired off a successful email. Instead of petulantly making demands in a forum where clever people are likely to have a little fun at the asker's expense.

;)
I suggest you read everything i have typed and quote to me just where i have DEMANDED anything? and yes i can be very resourceful and in my own way have tried HARD to find an email of any kind for Nokia.
Now i will ask once again... does anyone have an email address to use as a line for complaints.
This IS a request NOT a demand as texrat is trying to put it.

Parody 2010-05-01 09:53
Re: Nokia customer/care complaints email wanted.
 
I used google and found a thread on nokias website, here's two posts which might help
Quote:
In the UK, you need to write to:



Complaints Dept.

Nokia UK Ltd

Nokia House

Summit Avenue

Farnborough

Hants

GU14 0NG



Make sure you send it recorded or special delivery. Th post office will say the postcode comes up as Nokia R&D (UK) Ltd, but that is where their complaints dept is.



Hope this helps
Quote:
There is no e-mail address to contact Nokia directly, you need to use the 'Contact us' link on your country's Nokia web site. Provided that you mark your message as a complaint, it will be treated by the same people who would deal with the complaint if you write to the head office address.
thread link is http://discussions.europe.nokia.com/...ded/m-p/212161

It looks like they don't have a dedicaded complaint email, but you can mark a support message as a complaint and it will be treated as such :)

abill_uk 2010-05-01 09:57
Re: Nokia customer/care complaints email wanted.
 
Quote:
Originally Posted by slender (Post 635991)
abill_uk,
What is this thing with email address. Why don't you use that official form? Last 2-5 years what i have communicated with big corporations support have been through forms. For example I made bug report to Opera trought form and they replayed to my email. Also with google same thing...took about two weeks to get answer.

I find your way of communicating with people who have nothing to do with Nokia quite amazing.

.edit
What´s wrong with this?
http://img291.imageshack.us/i/hop2.png/
It is not an email address its a form that has limited uses and i feel people need a direct email address as opposed to a form because it gives them more confidence to write an email than to fill out a form with limitations.
Many things can be said on an email but not many words can be used on a form and an email is a much more direct and free way of expressing ones feelings and complaints.
If any moderator can tell me i am being demanding or abusive by asking a simple question then i want to know why IF this is as said a free and easy forum.

Texrat 2010-05-01 09:57
Re: Nokia customer/care complaints email wanted.
 
Quote:
Originally Posted by abill_uk (Post 635995)
I suggest you read everything i have typed and quote to me just where i have DEMANDED anything? and yes i can be very resourceful and in my own way have tried HARD to find an email of any kind for Nokia.
Now i will ask once again... does anyone have an email address to use as a line for complaints.
This IS a request NOT a demand as texrat is trying to put it.
To wit:

Quote:
Originally Posted by abill_uk (Post 635864)
To everyone (including moderators) reading this forum i want a GENUINE email address for Nokia customer Care/Complaints dept to be posted on this thread for everyone to see and use.
That's a demand.

rickysio 2010-05-01 10:02
Re: Nokia customer/care complaints email wanted.
 
Also, why in the blazes are you NOT demanding for Nokia's EMAIL at their own FORUMS, rather, you insist on being a pest at TMO?

abill_uk 2010-05-01 10:03
Re: Nokia customer/care complaints email wanted.
 
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Texrat is online now Texrat

Today , 04:57 AM
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Report This | #49
Originally Posted by abill_uk View Post

I suggest you read everything i have typed and quote to me just where i have DEMANDED anything? and yes i can be very resourceful and in my own way have tried HARD to find an email of any kind for Nokia.
Now i will ask once again... does anyone have an email address to use as a line for complaints.
This IS a request NOT a demand as texrat is trying to put it.

To wit:

Originally Posted by abill_uk View Post

To everyone (including moderators) reading this forum i want a GENUINE email address for Nokia customer Care/Complaints dept to be posted on this thread for everyone to see and use.

That's a demand.

What is a demand? where ? what word or words have i used demanding? or are you just laying the law down here because your a moderator?
I am English not American ok and i am sorry if you do not understand English in an English way because i no way can see any demanding words at all here.

Parody 2010-05-01 10:03
Re: Nokia customer/care complaints email wanted.
 
abill, it seems you're happier to continue arguing rather than respond to actual help

Texrat 2010-05-01 10:07
Re: Nokia customer/care complaints email wanted.
 
I'm not laying down any law, abill_uk... but I can assure you one of my less-tolerant colleagues here is likely to.

We do try to be easy going in this forum, and have a generally high threshold for noise. But there are limits to everything.

You've been given numerous options, most of them serious and usable. Be clever. Take one. Your stubborn stand on principle isn't likely to net you what you're demanding.

abill_uk 2010-05-01 10:08
Re: Nokia customer/care complaints email wanted.
 
Quote:
Originally Posted by Parody (Post 636011)
abill, it seems you're happier to continue arguing rather than respond to actual help
Respond to what? Arguing how??? i am ASKING for an email address and so far all i have had is pure abuse thrown at me out of 51 answers on this thread.

rickysio 2010-05-01 10:09
Re: Nokia customer/care complaints email wanted.
 
Quote:
Originally Posted by abill_uk (Post 636010)
To everyone (including moderators) reading this forum i want a GENUINE email address for Nokia customer Care/Complaints dept to be posted on this thread for everyone to see and use.

That's a demand.

What is a demand? where ? what word or words have i used demanding? or are you just laying the law down here because your a moderator?
I am English not American ok and i am sorry if you do not understand English in an English way because i no way can see any demanding words at all here.
http://dictionary.reference.com/browse/want

slender 2010-05-01 10:09
Re: Nokia customer/care complaints email wanted.
 
abill_uk,

Hmm. Let´s see. The point of form is to FORCE people to first categorize their complains/feedback etc. It makes things more efficient. Of course you could have and probably they have email that´s something so trivial as nokiasupport_uk(at)nokia.com] etc. Still that email goes to 10 different people and one who just happens to be work at that specific time receives your email.

Then again you ask specific email address and I suppose that you need ONE person email. If you have given any thought about how support system really really really works in best way to corporation and to customer you understand that it would be completely insane to have one man answering feedback from tens of thousands people feedback. That´s way first thing to do is categorize feedback by asking those same things that they ask in phone support first.

You are behaving right now like customer in local restaurant who is yelling manager to come and hear your feedback personally. Sorry that´s not how it works this environment. Yes customers are important and they decide but they decide as group. Group statistics matter not single cases. Like the survey they had on official maemo site.

And i do not understand what do you mean by forms limitations?

rickysio 2010-05-01 10:10
Re: Nokia customer/care complaints email wanted.
 
Quote:
Originally Posted by abill_uk (Post 636018)
Respond to what? Arguing how??? i am ASKING for an email address and so far all i have had is pure abuse thrown at me out of 51 answers on this thread.
How in the blue blazes do you NOT possess a shred of common sense?

Use the god damned form, and that notwithstanding, DEMAND their email AT the right place!

hellnick 2010-05-01 10:12
Re: Nokia customer/care complaints email wanted.
 
Quote:
Originally Posted by abill_uk (Post 636018)
Respond to what? Arguing how??? i am ASKING for an email address and so far all i have had is pure abuse thrown at me out of 51 answers on this thread.
saatanan.runkkari@nokia.fi

Parody 2010-05-01 10:13
Re: Nokia customer/care complaints email wanted.
 
Quote:
Originally Posted by abill_uk (Post 636018)
Respond to what? Arguing how??? i am ASKING for an email address and so far all i have had is pure abuse thrown at me out of 51 answers on this thread.
I gave you TWO answers on page 5! You completely ignored them and continued to verbally flail around for another page, I'm sorry but if you're so frustrated that you wont even bother reading every post in your own thread, then you are beyond any help we (the people that aren't even here to cater to your childish outbursts) can give you. Go ask your mom.

abill_uk 2010-05-01 10:13
Re: Nokia customer/care complaints email wanted.
 
Quote:
Originally Posted by Texrat (Post 636016)
I'm not laying down any law, abill_uk... but I can assure you one of my less-tolerant colleagues here is likely to.

We do try to be easy going in this forum, and have a generally high threshold for noise. But there are limits to everything.

You've been given numerous options, most of them serious and usable. Be clever. Take one. Your stubborn stand on principle isn't likely to net you what you're demanding.
Ok so what your saying is i have no right at all to ask for an email of any kind linked direct to Nokia on this forum when i truly cannot find one anywhere else up to now , all i am finding is forms on the Nokia site and thats not what i am trying to find here.
Have i found the limitations of what is supposed to be a free and easy forum? and once again texrat i ask you WHERE have i demanded?.
I can see YOU are not happy by the remarks your making and for what? your human same as me so please see whats happening here.

ysss 2010-05-01 10:14
Re: Nokia customer/care complaints email wanted.
 
Ok ok, easy folks. I know about this sort of problem. All it takes usually is just a diaper change :D

Rauha 2010-05-01 10:15
Re: Nokia customer/care complaints email wanted.
 
Orangebox finally has a companion on my TMO ignore list.

Texrat 2010-05-01 10:17
Re: Nokia customer/care complaints email wanted.
 
Quote:
Originally Posted by abill_uk (Post 636029)
Ok so what your saying is i have no right at all to ask for an email of any kind linked direct to Nokia on this forum when i truly cannot find one anywhere else up to now , all i am finding is forms on the Nokia site and thats not what i am trying to find here.
Have i found the limitations of what is supposed to be a free and easy forum? and once again texrat i ask you WHERE have i demanded?.
I can see YOU are not happy by the remarks your making and for what? your human same as me so please see whats happening here.
No one has any rights here, only privileges. Huge difference. Any decent civics class teaches that.

And I am neither happy nor unhappy with this thread. Bemused maybe.

At this point I feel compelled to ask: how old are you?

ZogG 2010-05-01 10:17
Re: Nokia customer/care complaints email wanted.
 
Quote:
Originally Posted by abill_uk (Post 635907)
There you go this is what i expect from people on THIS forum, ha its not Nokia customer service because even on there their is not an email address in any way or form for complaints.
I asked a GENUINE question and all i want is a GENUINE answer instead of FANBOYS writing crap.
Now to those that dont know me i think best you pick your words a little more carefully because this thread IS going to make a difference to EVERY N900 owner IF an email can be supplied which i very much doubt it will be.
CHUCK is that you?

abill_uk 2010-05-01 10:17
Re: Nokia customer/care complaints email wanted.
 
Quote:
Originally Posted by rickysio (Post 636019)
Now your being really silly because "want" is no way a demanding word as want is same as need in English term.
And where i have used the word DEMANDING is in reply to texrat.
Please remember everyone on this forum can read what your saying ok.

Texrat 2010-05-01 10:18
Re: Nokia customer/care complaints email wanted.
 
Quote:
Originally Posted by hellnick (Post 636025)
I stand corrected. :D

rickysio 2010-05-01 10:18
Re: Nokia customer/care complaints email wanted.
 
Quote:
Originally Posted by abill_uk (Post 636029)
and once again texrat i ask you WHERE have i demanded?.
Read my reply. Apparently font size 7 is still too small for you, despite it being put in red color, too.

Parody 2010-05-01 10:21
Re: Nokia customer/care complaints email wanted.
 
Hereis the solution I gave you: http://talk.maemo.org/showpost.php?p...6&postcount=47
You seem to enjoy ignoring help though, are you sure you even came here for help?

arne.anka 2010-05-01 10:21
Re: Nokia customer/care complaints email wanted.
 
Quote:
Originally Posted by abill_uk (Post 635864)
To everyone (including moderators) reading this forum i want a GENUINE email address for Nokia customer Care/Complaints dept to be posted on this thread for everyone to see and use.
what makes you think, nokia would publish such an email address or even has one?

despite all claims this forum not being a part of official nokia customer support, i am convinced it is considered by nokia as first line of defence against customers and supposed to take the brunt.

the 2nd line would be nokia.com's forum, the 3d maybe the local support points.
i am pretty sure, nokia.com does not want any direct contact with its customers (except the online shop and that horrible ovi thingumabob, of course).

rickysio 2010-05-01 10:24
Re: Nokia customer/care complaints email wanted.
 
Quote:
Originally Posted by hellnick (Post 636025)
Nice one!

Try vittu.reva@nokia.fi also!

abill_uk 2010-05-01 10:25
Re: Nokia customer/care complaints email wanted.
 
Quote:
Originally Posted by Parody (Post 636028)
I gave you TWO answers on page 5! You completely ignored them and continued to verbally flail around for another page, I'm sorry but if you're so frustrated that you wont even bother reading every post in your own thread, then you are beyond any help we (the people that aren't even here to cater to your childish outbursts) can give you. Go ask your mom.
I want (need) everyone to read this thread because it is now getting rediculas and all for what? an email address for gods sake, and after going to the links you gave me i got the same... a form, thats not what i want to find out becuase its not an email address ok.

Rauha 2010-05-01 10:27
Re: Nokia customer/care complaints email wanted.
 
Quote:
Originally Posted by hellnick (Post 636025)
Take the two first words hellnicks post.

Send them to: olli-pekka.kallasvuo@nokia.com

Constructive criticism accomplished,

rickysio 2010-05-01 10:28
Re: Nokia customer/care complaints email wanted.
 
Also, himskatti.kusipää@nokia.fi

xyes 2010-05-01 10:29
Re: Nokia customer/care complaints email wanted.
 
i don't understand why couldn't one find the complaint form. i submitted one before & they responded too.
i think in UK, u use this form, http://www.nokia.co.uk/support/contact-us/ask-nokia.

Quote:
--------------------------------------------------
From: <ext-custservicemy@nokia.com>
Sent: Thursday, May 21, 2009 10:53 AM
To: xyes
Subject: Nokia - Benjamin - Nokia 5800 Xpress Music Repair Enquiry[THREAD ID:1-xxxxxxx]

Reference no. : SR 1-xxxxxxxxxx
Hi Benjamin,
Thanks for your reply with the requested information. Rest assured that I have escalated this matter to the relevant department and that your case will be looked into closely.
Once any feedback or information is received, you will be contacted at the soonest possible. Your kind patience and co-operation with us is much appreciated, Benjamin.
Do you know you can now update your phone software at your own convenience?
Visit www.nokia.com.my/support to check if your phone model is supported and download the "Nokia Software Updater".

Kind regards,
Naz
Nokia Careline
Please contact us at 1 300 88 1600
www.nokia.com.my/support
[THREAD ID:1-xxxxxxx]

-----Original Message-----
From: xyes
Sent: 20/05/2009 09:24:24 AM
To: <ext-custservicemy@nokia.com>
Cc: <>; <>
Subject: Nokia - Benjamin - Nokia 5800 Xpress Music Repair Enquiry[THREAD ID:1-xxxxxxx]

Hi Renuka,
Many thanks for your attention on this issue.
Please find attached the JO, the details you're asking is inside.

Regards,
Benjamin

From: ext-custservicemy@nokia.com
Sent: Tuesday 19 May 2009 19:11
To: <>
Subject: Nokia - Benjamin - Nokia 5800 Xpress Music Repair Enquiry[THREAD ID:1-xxxxxxx]

Reference no.: 1-xxxxxxxxxx

Hi Benjamin,
Thank you for the detailed explanation. I assure you that your feedback will not fall upon deaf ears. We will do our best to address all of your concerns.
I would be more than happy to forward your concerns and to arrange someone from the Nokia Care Centre to contact you and address your concerns. However Benjamin, in order for me to do so, I would appreciate if you could revert with the following details:
1) IMEI:
Note: You may obtain the IMEI number of your Nokia phone by pressing on *#06# on your standby screen. Alternatively, you may view the IMEI number on the sticker which is located behind the battery compartment. All you need to do is to remove the back cover and battery to check on the sticker for your IMEI number.
2) Kindly confirm that your phone was sent for repairs at Nokia Care Centre Sunway Pyramid and the job tracking number is: NS100xxxxxx
3) Kindly confirm where does “Anderson” is located? Please note that we can only arrange a callback if Anderson is from our Nokia Care Centre or an authorised dealer?
4) Has anyone contacted you from the Nokia Care Centre regarding your concerns
Hope to hear from you soon.
Thank you for emailing Nokia Careline! Please help us serve you better by providing your valuable feedback at:
Do you know you can now update your phone software at your own convenience?
Visit www.nokia.com.my/support to check if your phone model is supported and download the "Nokia Software Updater".

Kind regards,
Renuka
Nokia Careline
Please contact us at 1 300 88 1600
www.nokia.com.my/support
[THREAD ID:1-xxxxxxx]

-----Original Message-----
From: xyes
Sent: 19/05/2009 12:32:12 AM
To: ext-custservicemy@nokia.com
Cc: <>
Subject: Nokia - Benjamin - Nokia 5800 Xpress Music Repair Enquiry[THREAD ID:1-xxxxxxx]

Thanks, Eva.
There'll be a slight problem regarding your proposal.
The technician whom did the repair was not stationed at the NCC I mentioned & I'm not sure if you can guide me to a possible telephone conversation to understand in the details.
I agree that this email can't serve to make this issue in a satifactory closure despite the fact that I've tried to explain the issue in the best way but it's still not being understood well enough. And I'm still getting the response of Nokia's superiority despite the fact that the auxilary battery on the phone panel didn't run out or malfunction since the purchase & I was told that I was not the first one that made the complaint.
I hope you can help to setup the tele-conversation with Anderson whom did the repair.
I can be reached at the following number.

Regards,
Benjamin
DID: +60
Mobile: +60

----- Original Message -----
From: ext-custservicemy@nokia.com
Date: Thursday, May 14, 2009 12:30
Subject: RE: Nokia - Benjamin - Nokia 5800 Xpress Music Repair Enquiry[THREAD ID:1-xxxxxxx]
To: xyes

Reference no. : SR 1-xxxxxxxxxx

Hi Benjamin,

Hope you are fine.

I have gone through your elaborate email in order to understand the issue better. From you email, it is understood that the phone has been repaired successfully except that you are not satisfied as to why the only the phone’s panel was changed and not been offered a new phone for you in replacement.
After doing a thorough checking regarding your battery enquiry, I can assure you that currently there are no reports of this phone or the battery having any generic issues. Nokia only sells products that have undergone strict and proper assessment and testing before it is declared ready for sale. I regret to inform that there is no replacement or refund policy for Nokia phones and accessories.
The best action is to send the phone to the Nokia Care Center (NCC) where the technicians would have the proper tools and necessary expertise to effectively assess your phone with utmost care. They will also make the necessary repair which they deem is needed for the phone to function properly. As such, it is always best to refer to them if you have any issues regarding the repair that we can’t solve for you here via email.
I hope the above helps to clarify your query, Benjamin. Do feel free to get back to us if you need any information. We will be glad to help you out.
Any inconvenience is deeply regretted.
Thank you for emailing Nokia Careline.
Do you know you can now update your phone software at your own convenience?
Visit www.nokia.com.my/support to check if your phone model is supported and download the "Nokia Software Updater".

Kind regards,
Eva
Nokia Careline
Please contact us at 1 300 88 1600
www.nokia.com.my/support
[THREAD ID:1-xxxxxxx]

-----Original Message-----
From: xyes
Sent: 14/05/2009 02:01:26 AM
To: ext-custservicemy@nokia.com
Cc: <>; care@nokia.com
Subject: Nokia - Benjamin - Nokia 5800 Xpress Music Repair Enquiry[THREAD ID:1-xxxxxxx]

Hi Eva & Nokia Care, I'm replying this email in view the issue has obviously not being understood clearly or there hasn't been much update after all. Let me try to put the issue into chronological perspective.
6/4/09 I sent in my phone to NCC at Sunway Pyramid, Selangor, after NSU failed to update the phone to the latest firmware properly rendering the phone can't be started up at all. JO was issued for the job but missing out the additional feedback I've provided which is the reset of time/date after every reboot & the signal drop (during call) issue that happened occasionally. These 2 issue was later handwritten on the JO.
11/4/09 I was called to collect my phone which completed repair. I noticed that the panel & camera module was changed. However, I was unhappy to find out that the panel could not have been changed because time/date reset problem is still there which is very clear associated to the auxilary battery has run out, also noticed everything on the board is still the same, including the PCB weekcode & the IMEI & Sirim stickers are still nicely in tact with my marking before repair. I'm particularly unhappy that the panel is changed but not a new set is replaced. These are the doubts on the jobs that were done on the phone is not only poorly debugged but also no after-repair check.
17/4/09 I was called again to collect my phone which has been changed the aux. battery. First thing I noticed was the dampered/damage screen protector. As there's no obvious scratch on the screen, I allowed the serviceman to change the screen protector on-the-spot by taking it from a new set its screen protector as per they offered. I've check that the time/date reset after reboot no longer an issue but I was not able to check if signal drop during call is still an issue. No problem up to date, though. However, I also found that the phone freezes occasionally when I reboot them. But as since this is not a prominent issue affecting the usage of the phone, i was satisfied with the 2nd job done & went off from the NCC.
I'm very disapponted that why the panel was changed yet the old problem persists & why not a new set is replaced to me. Further disappointment from below email stating that there's nothing can be done & telling me that "I hope you will get your phone back in good shape after the repair" which indicating no understanding of the complaint here because the email was sent after the collection of the phone. To make it worse, there's a note down there asking me to use NSU which is definitely no way for now that I'm going to use it on the current PC that has magnified the problem from Nokia after a failure in NSU process.
I hope to see update & follow-up on this, what has been done & what can be done?

Regards,
Benjamin
----- Original Message -----
From: ext-custservicemy@nokia.com
Date: Monday, April 20, 2009 8:21
Subject: Nokia - Benjamin - Nokia 5800 Xpress Music Repair Enquiry[THREAD ID:1-xxxxxxx]
To: xyes

Reference no. : SR 1-xxxxxxxxxx

Hi Benjamin,
Hope you are in good health.
I am very sorry to hear of the situation that you have been through. I understand that you must be feeling frustrated and disappointed that your new 5800 Xpress Music is having issues like this.
You have done a good move by sending in the phone to the Nokia Care Center (NCC). This might not be what you want to hear right now. But, they are indeed the best persons to look into your phone and assess it accurately for you. In fact, that is what I would recommend for you to do.
As of now, I am sorry to say that I am unable to take any action for you just yet. However, worry not Benjamin, as all your feedback and comments have been forwarded to the relevant department and we will look into this matter so as to avoid the repentance of the same issue.
I hope you will get your phone back in good shape after the repair. Thank you so much for your kind patience so far. Do email us again if you need further assistance, Benjamin.
Any inconvenience is much regretted.
Thank you for emailing Nokia Careline. Please help us serve you better by providing your valuable feedback at the link below:
http://digiumenterprise.com/answer/?inv=13877541&chk=N3S8T2NC&anslang=0>
Do you know you can now update your phone software at your own convenience?
Visit www.nokia.com.my/support to check if your phone model is supported and download the "Nokia Software Updater".

Kind regards,
Eva
Nokia Careline
Please contact us at 1 300 88 1600
www.nokia.com.my/support
[THREAD ID:1-xxxxxxx]

-----Original Message-----
From: xyes
Sent: 19/04/2009 12:34:03 PM
To: ext-custservicemy@nokia.com
Subject: WebForm Automated Email

[Email address:xyes]
[Salutations:Mr.]
[First name:Benjamin]
[Last name:]
[Country:MALAYSIA]
[Language:English]
[Gender:M]
[Contact topic:Nokia services and software]
[Contact subtopic:Other services or software]
[Message:I recently (6 April 2009) sent in my Nokia 5800XM to Nokia Care after the Software Updater failed my phone after a successful update which it cannot be on. As I've informed the centre (whom later handwritten it on the job order) that my device previously has had problem on the phone for its aux battery doesn't work & causing me to reset date/time everytime the phone is put on; also sometime voice loss during call due to sudden disappearance of signal. I was called to collect my device on 11 April which I went but the repair obviously didn't on par to what it says on the job order NS100xxxxxxx:
1) Replace panel
2) Replace camera module
3) Upgrade software
If the above did happen, the aux battery should have been a new one, but I still need to reset date/time when I restart my device again, the serial number is still the same on the board & the same PCB weekcode is still observed.
The device has to send in again. I was called again to collect it on 17 April. My screen protector was pampered but it was replaced with the protector from the new set manually, though i'm not quite happy with how the workmanship of this protector replacement. The most important part of the job is questionable, why'd a job incomplete not checked, why a new panel remains with the old problem of the original panel, why the camera module needs to be changed, how about the job on signal loss during the call? I can't seem to link this to a good job done, my best guess is that the workmanship is poor, no testing was done after repair (seems to me no QC too), the job doesn't solve the customer's complaint. Also, if so much has to be changed, why not a new set is replaced? As a matter of fact, I still find the device sometimes stalled with only the button lights up when I restart it & I've to take out the battery to start it again. I urge Nokia to look into this, if this continues, I bet Nokia would not be many's favourite brand anymore, considering more phones initial release tends to come with]

[Phone model:]
[Mobile:+60]
[IMEI:]
[Product code:]
[Operator:]
[Operating system:]
[Web browser:]
[Online shop order number:]
[Product software version:]
[Maps application version:]
[Navigation licenses purchased:]
[Map data installed:]
[User ID/user name:]
[Service name:]

abill_uk 2010-05-01 10:30
Re: Nokia customer/care complaints email wanted.
 
Quote:
Originally Posted by arne.anka (Post 636044)
what makes you think, nokia would publish such an email address or even has one?

despite all claims this forum not being a part of official nokia customer support, i am convinced it is considered by nokia as first line of defence against customers and supposed to take the brunt.

the 2nd line would be nokia.com's forum, the 3d maybe the local support points.
i am pretty sure, nokia.com does not want any direct contact with its customers (except the online shop and that horrible ovi thingumabob, of course).
Yes i agree with you here simply because they may not like what comes ha but never the less it would be soooo wonderful IF an email address could be found.
It would certainly make Nokia think twice before letting out a product with such disasterous rebounds.

slender 2010-05-01 10:31
Re: Nokia customer/care complaints email wanted.
 
xyes,
Shhhh. I made even picture about that, but he said that form is limited :|

rickysio 2010-05-01 10:32
Re: Nokia customer/care complaints email wanted.
 
Quote:
Originally Posted by abill_uk (Post 636056)
Yes i agree with you here simply because they may not like what comes ha but never the less it would be soooo wonderful IF an email address could be found.
It would certainly make Nokia think twice before letting out a product with such disasterous rebounds.
The N900 bounces off surfaces disasterously? Any one who understands physics could tell you that.

abill_uk 2010-05-01 10:33
Re: Nokia customer/care complaints email wanted.
 
Quote:
Originally Posted by Rauha (Post 636051)
Take the two first words hellnicks post.

Send them to: olli-pekka.kallasvuo@nokia.com

Constructive criticism accomplished,
I tried the email of the director but alas it rebounded as email not found etc, this is another reason i am simply trying to find out an email for Nokia.

Parody 2010-05-01 10:34
Re: Nokia customer/care complaints email wanted.
 
Quote:
Originally Posted by abill_uk (Post 636047)
I want (need) everyone to read this thread because it is now getting rediculas and all for what? an email address for gods sake, and after going to the links you gave me i got the same... a form, thats not what i want to find out becuase its not an email address ok.
That's because there is no email adress. They don't have a dedicated complaint mail, unless you want to go with the first option and mail them a letter, that is the only way to send a complaint specifically, albeit it's not digitally.
Honestly, are you surprised that we don't want to do your work for you? You weren't (aren't) very polite in both question and reaction.

Edit: it seems like the forms are more specific/helpful than you think :p

Texrat 2010-05-01 10:34
Re: Nokia customer/care complaints email wanted.
 
Well, xyes solved it. Fun's over. Thread demand fulfilled. All hands brace for impact!


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