Re: Nokia customer/care complaints email wanted.
 

Well it now appears there are indeed more fanboys than anyone would imagine on this forum and certainly NOT as helpfull as they make themselves out to be ! and after over 75 posts of what can only be decsibed as abuse i think people after reading the torrent of abuse thrown at me will now understand more about this so called "friendly" forum.

Re: Nokia customer/care complaints email wanted.
 

In a way. But it would be idiotic to use email from that quote. And reason for that is that when you write form you get specific ID to your subject and it´s addressed to ONE person to keep conversation between these two persons. If you randomly address email to that address it probably get´s answered something like "please use our form" :D

Re: Nokia customer/care complaints email wanted.
 

Then if thats the case its certainly worth a discussion why Nokia dont want to be contacted direct. Oh we;ll it looks like the moderators are going to shut this thread down and for what? a simple question.

Re: Nokia customer/care complaints email wanted.
 

And hopefully EVERYONE else will understand your apparent lack of any capability for compromise, or any modicum of common sense at all.

We tried to help. You rejected our help over and over again, claiming that what we offered wasn't relevant AT ALL, despite it being OVER 9000%! relevant.

Re: Nokia customer/care complaints email wanted.
 

abill_uk, you didnt help yourself very much, but I would agree that some of the replies to your request are definitely depressing :(

I think abill is well aware of the form by now, I suggest unless someone can help by providing an email address then it's probably not worth posting much else on the thread and to let it die off.

Re: Nokia customer/care complaints email wanted.
 

Wow.

Really, how old are you?

Re: Nokia customer/care complaints email wanted.
 

What´s the difference between sending email through form on webpage or you email program?


Answer:
Latter is more inefficient in terms of providing support because it´s hard to categorize it and forward it to right person.

What do you mean by direct contact? That´s quite direct to me.

Re: Nokia customer/care complaints email wanted.
 

abill....
You asked a question: "What's a direct email address for Nokia complaints?"

You got lots of answers: "There isn't one. There is a postal address, or a web form which will be processed exactly as a complaint if you include mention of the fact you wish to complain".

You didn't like the answer, so you complained to the people posting, and they responded as they feel appropriate. The fact is, there doesn't appear to be any other answer, and just continuing to say you want an answer won't change that.

Working in customer/technical support myself (not for Nokia), I know it's common for customers to keep asking a question of different people, excepting that somehow they are going to get the answer they want in the end, but this doesn't tend to happen.

I think if you carry this on, you'll achieve nothing except to hurt your reputation (more).

Re: Nokia customer/care complaints email wanted.
 

They can't answer directly, it's a company. Xyes gave you the best possible answer: use the forms
And while it is a simple question, you've certainly managed to complicate it.

Re: Nokia customer/care complaints email wanted.
 

Kojacker i was always aware of the bloody form THATS what irritated me and the very reason i tried to derive an email address but people on here are just far far too defensive of Nokia and as this forum is a new idea which i honestly thought a lot of Nokia employee's had something to do with from time to time i just hoped one of them or maybe even an ex employee would post an email address, never mind aye you certainly live and learn.

Re: Nokia customer/care complaints email wanted.
 

No Parody i did not complicate it YOU lot did that for me because all i ever asked for was simply an EMAIL ADDRESS NOT A FORM ok !.

Re: Nokia customer/care complaints email wanted.
 

abill_uk, what happened in this thread is not at all as you perceive it.

Re: Nokia customer/care complaints email wanted.
 

What your asking compares to this imaginary conversation:

You:
"I've walked the length of this river and I can't find a bridge. Where can I find a bridge to cross it?"

Helpful bystander 1:
"There is no bridge, you'll have to use the boat"

You:
"But I don't want to use a boat. I asked for a bridge!"

Helpful bystander 2:
"You could swim"

You:
"That's not good enough! You're all obsessed with boats and swimming! I want a bridge!"

All helpful bystanders:
"There isn't a bridge. Complaining about us won't change that. Stop asking for a bridge!"

Re: Nokia customer/care complaints email wanted.
 

Because there is no specific email adress, if you send two different forms you will get a reply from two different emails.
I don't get what's so hard to understand, there is no direct email.

Re: Nokia customer/care complaints email wanted.
 

Why cant there be a modorator that stops useless comments, this is a forum were people ask questions. Now bloody answer them. If you can help why dont you. If the person isnt as clever as you so what he probaly already knows that thats why he is asking you.

So common every body can we not pull together like a comunity should and stop shunning people for asking for help.

Re: Nokia customer/care complaints email wanted.
 

mayb use the one i used: http://www.nokia.com.my/get-support-...ware/ask-nokia
but the form is the same with the UK one.

Re: Nokia customer/care complaints email wanted.
 

Why? I have already pointed that plain email is really really inefficient way of giving feedback/complains. Forms on the other hand give nice way of categorizing help.

What´s really wrong with you? If i were you I would probably logout out and make new user right now.

And btw. I´m not fanboy, search for threads and stuff what i have wrote. Bashing some aspects of N900 and Nokias inability to be agile and fast.

Re: Nokia customer/care complaints email wanted.
 

I did actually post the address for Nokia direct on this forum and the phone numbers direct to Finland some time ago so i am also aware of them, the forms i have been aware of for many years and i also was aware of all the sites of Nokia provided on this thread, all i wanted to try and find was some kind of email address for Nokia because i among many many others are not happy to say the least what nokia have done with the N900 to date.
IF anyone wants to read through the posts on this thread they will get the simple understanding that all i wanted to find out was a direct email address for Nokia but alas evryone seem to just jump in critisize call me whatever but never did anyone offer or even try to understand that i wanted the EMAIL ADDRESS not a form or a link to a form nor an address to write too.
As you all have had a great time throwing abuse i will end this by saying this...... WHAT PART OF EMAIL ADDRESS DO YOU NOT UNDERSTAND ?????

Re: Nokia customer/care complaints email wanted.
 

No one shunned anyone. Read through this thread objectively, please.

There are a great many people who help here frequently, including most in this thread. But what you're seeing here is exasperation brought on by the original poster's-- ah-- unique approach to seeking help.

Anyone wanting help has the onus of a) asking respectfully and b) considering what's said in response instead of stubbornly arguing against it.

Re: Nokia customer/care complaints email wanted.
 

i think the problem is that, people has provided him with answer, but he has not been satisfied with that. he was just asking for a genuine email of Nokia Care, i think the email i quoted already included 2 valid email addresses of Nokia Care. But everybody is suggesting that, if he wanted to get help from Nokia, he's better off using the support form or his email will just get bounced away. every corporate has their own email spam filter on for their server, unless the user set ur email address as trusted one & accept everything u were to send him, ur email will not get through even though u've an email address of a Nokia employee. but it also depends on how tight is the security of the email server, some may not filter it out.

Re: Nokia customer/care complaints email wanted.
 

I can tell from your words you are frustrated and I know what you're saying, I feared right away when i saw the thread title as i knew what was coming his way. Basically people couldn't wait to get stuck into him, it was a rush to see who could take the p*ss out of him first be it in a post or a tag. It's just nastiness, and I can't understand how these posts are not removed or posters warned. I'd also suggest removing the false email addresses.

Many thanks for the folks who did try to help, and patiently stuck with him. There are still a lot of good folks on here, it's the pool of piranhas you got to navigate through.

Re: Nokia customer/care complaints email wanted.
 

If you have non standard complaints (if your phone isn't broken) about the N900, you could try Ari Jaaksi's blog

Re: Nokia customer/care complaints email wanted.
 

You all argued with me and got very defensive of Nokia in some parts when all i wanted to know was a simple thing so i can only say how shocked i am as to the kind of people alive on this forum willing to be plain nasty because they in there own right are probably as pissed as i am with Nokia.
I was respectful but there is a definite cliche of people on here that gang together, very interesting indeed to read the comments thrown and i can say for sure i have learned a LOT after this thread.

Re: Nokia customer/care complaints email wanted.
 

No one is defending Nokia. There is nothing to defend.

And no one has been nasty or abusive toward you, abill_uk.

You won't answer the age question, so I have another one: is your ultimate goal an email address, or some action on Nokia's part?

There is no truth whatsoever in that. People kidded with the original poster. That's it. In fact some of his aggressive posts are the worst ones in the thread, and his initial borderline rude post set the tone.

Re: Nokia customer/care complaints email wanted.
 

There is email but that comes after you have filled the form. What helps to get answer is of course common sense:
- Be specific
- Do not write much
- Be polite

So basically this thread should have gone like this

1. I want want want email address.
2. Please use form to give your feedback/complains
3. Lock thread and everybody is happy?

I also have tried to explain why email without any pre filtering is really really bad way of giving feedback.

Re: Nokia customer/care complaints email wanted.
 

u've asked the wrong question, u should have requested email addresses of the project leader of N900, or the software developer of N900, or any Nokia employees that involved in N900 development for that matter.

Re: Nokia customer/care complaints email wanted.
 

It looks like he isn't happy with how nokia handled the N900 and wants to discuss it with them, something that customer service can't do :P

I told him to try Ari Jaaksi's blog, I think he was part of the dev team and even owns an N900 himself.

Re: Nokia customer/care complaints email wanted.
 

It´s his personal blog. If I were him and someone asked support on my blogs comments i would say that please use official support form. But then again if it really helps to give your feedback randomly to someones personal blog then do it. Imho stupid thing to do.

Re: Nokia customer/care complaints email wanted.
 

Thanks Kojacker and sorry to be late to thank you as i had a lot to read here, yes it was for sure a torrent of abuse and by very much a cliche that exsist on here in Nokia's cause.
I have learned a lot of this thread and will for sure post some thoughfully written comments on this so called friendly forum elsewhere so basically the abusers have not really done much good for themselves.
I am suprised of Texrat whom i honestly thought was a sincere guy as a moderator but he just joined in with the rest... ok all noted here and you are the only one in defence of what WAS a very simple question i thank you !.

Re: Nokia customer/care complaints email wanted.
 

yes but it didnt did it this is what im trying to say. it took 10+ posts to actualy get a usefull answer out of someone other then a sarcastic y dont u open your eyes and visit the site. Also maybe he was just trying to see if some one else had an email fair enoigh the person the surgested the site didnt but it is possible some one does which i think is why he tryed to carry on. If he wanted to go to the site and complain that way im sure he would have done that without coming here and asking about emails.

When did he ask about the correct complaints procedure for nokia?

Re: Nokia customer/care complaints email wanted.
 

Actually ANY email address would have done but alas the sharks were out upto now and only abuse got thrown but still good things always come out of bad and everyone will for sure know just WHO is sincere and helpful from the sharks that joined in on this one.
Thanks all the same and for the record, a true sincere person is always a true sincere person that never runs with the sharks.

Re: Nokia customer/care complaints email wanted.
 

Again: what you claim happened in this thread did not happen. Your perception does not match reality.

Re: Nokia customer/care complaints email wanted.
 

The thing is that abill_uk is not new here. I´m quite sure that most of replies including me is because of his other posts on this forum :| It might of course look like to other users that why on earth he iis getting that kind of beating but that´s because of his other posts on this forum.

.edit
When I answer I first look how many posts and thanks and sometimes i check what user has wrote to other threads.

Re: Nokia customer/care complaints email wanted.
 

You should've been more specific what your complaints were directed at, if we would've known that you didn't want a customer service mail it would have saved us a lot of shouting (mostly on your part)

Re: Nokia customer/care complaints email wanted.
 

Np abill, I understand if you're frustrated to the point where you want to complain then sometimes unhelpful posts, even if they are well meaning, can frustrate. In this case, the first few posts where people going out of their way to snipe at you and someone couldnt wait to tag "begger" and "noob" on your thread. It's bound to drive people crazy. I don't understand why people go out of their way to purposely annoy other people.

Texrat is one of the good 'uns, but to be honest as mod I don't think he helped much in this thread. Maybe it's a cultural thing. Rushing to slam people or tagging your thread to make you look silly or trying to get you to email swear words in a language you dont understand to Nokia might be fun to some, but it's rude and nasty to others and not what I'd hope from a community.

Re: Nokia customer/care complaints email wanted.
 

Continuing the circular conversation here is clearly not going to be productive. This thread is now closed.

Some Nokia email addresses
 

A previous thread was shut down and I had some addresses to contribute - these may prove useful to someone and have all been taken from public websites:

NokiaCare.EMEA@nokia.com
custservice.eng@nokia-care.com
ext-custservicesg@nokia.com
press.office@nokia.com
communication.corp@nokia.com

Re: Some Nokia email addresses
 

Many thanks for this information i will get working on it now, the thread i started was closed down for obvious reasons the abuse coming from all angles and my god it shows very much now what kind of BAD forum this can actually be... still i suppose we never know untill we try.

Re: Some Nokia email addresses
 

Actually, it was shut down because OF the way you responded to any help that didn't 100% fit your criterion.

To take the analogy described in the prior thread. You had asked for a bridge to cross the river. We told you there was NO BRIDGE. You could hire a boat or swim. You stubbornly insisted that you wanted a bridge, and a bridge you'd get, and started verbally abusing us, calling us abusers, etc. We shrugged, and played along with your childish antics.

Re: Some Nokia email addresses
 

Here we go again...