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Re: Attention all N900 Vodafone users in the UK!
As tswindell says the sim can be used in any phone. The contracts do not state a phone that they are with. They wil try their best to get you onto an iphone contract though
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Re: Attention all N900 Vodafone users in the UK!
Just a bunch of scam artists really. Shitty Vodafone
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Re: Attention all N900 Vodafone users in the UK!
I know how you feel i was previously with 02 and i had a few bad experiences with people in store and then they lost my memory card. I complained and was ready to leave they gave me a memory card about 4 times the size and dropped my tariff price. They tried their up most to regain my confidence. i had been with them for 7 years but wanted an N900 so finally cancelled.
I have been with Vodafone since February, although there coverage is brilliant, i really wish i had stayed with 02. Vodafone have so far - Not kept up with official Nokia updates - tried to sneak in the fact they were scrapping the fair usage policy - went back on what they said many, many times - made an official announcement concerning this and then told me i was allowed the offer they had stated. even though it was in black and white on their own forum - 4 phone calls later, in the space of an hour, they said i was legible. They then said only if i reduce my texts. Again completely contradicting their own announcement This has been the worst customer service i have ever received from a company |
Re: Attention all N900 Vodafone users in the UK!
Well I will be cancelling the contract.
I emailed the CEO's office and they called me back with the 10% rule, so the minute I get charged im cancelling, and if they dont like it, ill point out that the DIRECTORS OFFICE told me I can. |
Re: Attention all N900 Vodafone users in the UK!
Email them back asking for that in writing as I have ready and waiting a letter from the Directors office saying on the third month when they state the charges I may be able to cancel at their discretion....which I assume must be the 10% rule and if not then that rule will apply regardless.
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Re: Attention all N900 Vodafone users in the UK!
Could either of you PM me the email adress of the Directors office or CEO office. As Smartie says i want this in writing as well
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Re: Attention all N900 Vodafone users in the UK!
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Re: Attention all N900 Vodafone users in the UK!
Legend im gonna be writing that up tonight
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Re: Attention all N900 Vodafone users in the UK!
Any luck Neegs?
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Re: Attention all N900 Vodafone users in the UK!
Received my first text from Vodafone if they try to charge me I will try to cancel my contract.
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Re: Attention all N900 Vodafone users in the UK!
i bet they will only charge the people who are not aware of the possibility of terminating the contract...
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Re: Attention all N900 Vodafone users in the UK!
I've been hammering my data all month but have only had 3 texts saying Im over my 500mb, no mention of charging (yet!)
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Re: Attention all N900 Vodafone users in the UK!
Im pretty sure I downloaded way over 500Mb this month. I just did 525Mb this morning lol.
NO TEXT ALL MONTH... Hmmmm So you go over your limit. Vodafone dont tell you about it, and then they will charge you! LOL. Dont you just love it. |
Re: Attention all N900 Vodafone users in the UK!
Well 5 text this month. So far on about 2gb download. I rang vodafone and they said as soon as I get a text stating I am going to be charged I have a case against them.
At the same time I queries when I could downgrade my 18 month tariff. They said I could not as now stopped this. Anyway - I said to the women I had been told I could after month 9th - she added to my notes I could. Going to download some more tonight |
Re: Attention all N900 Vodafone users in the UK!
just got this months bill in. i used 2 gb of data. no charge.
i got 3 texts during the month and was sweating it a bit. |
Re: Attention all N900 Vodafone users in the UK!
I had 1 text ages ago saying I'd gone over, no mention of charging. I text back STOP and haven't seen any alerts since.
They certainly cannot charge me if they don't inform me first! All my bills have been normal so I'll keep using as I see fit. Mar ~3GB Apr ~2GB May ~2GB Jun ~1.5GB |
Re: Attention all N900 Vodafone users in the UK!
Im pretty sure I did over 2Gb this month, and no texts all month lol
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Re: Attention all N900 Vodafone users in the UK!
I queried this with vodafone and there reply ref the text message is:
I certainly understand how important it is for you to receive the update of the current status of your account. I would like to tell you that you will receive a text alert at 150%, 200% and 250% of your data usage to you that you've exceeded your allowance. And price plan / bundle with a higher data allowance might be more suitable. If you continue to break their allowance we’ll let you know that we’re monitoring your data usage and ask you to choose one of the following options: Upgrade to a higher data bundle or Upgrade to a tethering bundle. If you're persistently exceed your allowance will be alerted by the credit team that you’ll need to pay over next month at published rates of:: £5 per 500mb for bundle customers 50p per 25MB for non-bundle customers Trust the above information helps. |
Re: Attention all N900 Vodafone users in the UK!
Nothing new here, but I didnt get any texts lol
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Re: Attention all N900 Vodafone users in the UK!
im thinking with the number of people that have said they would cancel they have probably decided to only charge those that go stupidly over. Lets face it on the grand scheme of things even 2 gig isnt that much to them. It would make more business sense to keep you as a customer
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Re: Attention all N900 Vodafone users in the UK!
Even if I go stupidly over, ill still cancel.
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Re: Attention all N900 Vodafone users in the UK!
This months bill is in and wow lol. I didnt expect this.
I did 3.5Gb last month... 1.5Gb in 1 minute at midnight apparently to vodafone (complete ********, as I use my internet during the DAY, when I am not at home with my 20Mb cable line!) Anyway, no texts all month at all. Plus if I would have got charged, it would have been £30 this month. I WANT TO CANCEL AND I WANT TO CANCEL NOW! |
Re: Attention all N900 Vodafone users in the UK!
I did over 5.5GB last month trying, but all I got was 3 texts then nothing else
no extra charges on the bill either |
Re: Attention all N900 Vodafone users in the UK!
just keep using Transmission lol!
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Re: Attention all N900 Vodafone users in the UK!
I've just had a conversation with someone from Vodafone, as a user contacting the customer care line, and she informed me that Vodafone WILL NOT charge you extra for data usage unless you're consistently using over 1GB for at least 3 months in a row.
She also said that Vodafone would only charge you extra with fair warning (apparently 5 wb days). I know it's not the point, but at least they're being kind of fair about it... At the end of the day all operators say that they can change the terms and conditions whenever they want, which we all know anyway, but we're just particularly miffed because it directly affects us. Current rules don't seem so bad. Unless I go on a rampage with Transmission ;) |
Re: Attention all N900 Vodafone users in the UK!
Rampage away!
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Re: Attention all N900 Vodafone users in the UK!
OK All,
This is my THIRD MONTH in exceeding the data usage limits on Vodafone. Month 1: 1.5Gb Month 2: 3.5Gb Month 3: 1.5Gb So I SHOULD now get a call from Vodafone about my usage bla bla bla. And then, I SHOULD be charged, and BAM, CANCELLED CONTRACT... Or at least I hope so! |
Re: Attention all N900 Vodafone users in the UK!
i was able to cancel my contract, although it was because of the changes to their data roaming charges rather than because of the "unlimited" data issue
just glad im done with vodafone |
Re: Attention all N900 Vodafone users in the UK!
I just received this text today
You have exceeded your monthly 500MB data allowance. You may find a priceplan with a higher data allowance more suitable. Please call customer services for more information. To stop these messages Text STOP to 40506. You have not been charged. Sent AUG 12 @19:39 UK has anyone else received anything like this?? |
Re: Attention all N900 Vodafone users in the UK!
I find TVC Player is good for eating data, done 500mb in the past two days since my last bill. No warnings yet this month, have had three texted warnings per month for the past two months
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Re: Attention all N900 Vodafone users in the UK!
Looks like I have finally got my wish! got this text today
From Vodafone: To let you know you're nearly at the end of your monthly data allowance of 500MB. If you need to use additional data there will be a charge of £5 incVAT per 500MB , however we won't start charging until 1 October 2010. To stop these alerts, text STOP to 40506 Sent AUG 16 @01:12 UK Cancellation letter going in today! |
Re: Attention all N900 Vodafone users in the UK!
Here's a copy of my letter should anyone wish to use it
I hereby terminate my pay monthly mobile telephone contract with Vodafone, in accordance with §11.a of your May 2009 Pay Monthly airtime agreement terms and conditions. I received the following text this morning – From Vodafone: To let you know you're nearly at the end of your monthly data allowance of 500MB. If you need to use additional data there will be a charge of £5 incVAT per 500MB , however we won't start charging until 1 October 2010. To stop these alerts, text STOP to 40506 Sent AUG 16 @01:12 UK The changes to my agreement as outlined above will mean my mobile usage will be subject to automatic out-of-bundle charges and no Fair Use Policy, a change which is to my Significant Disadvantage as it restricts use of data services, specifically mobile applications, for the remainder of my contract. Any attempt to impose them on me without allowing a penalty–free right to cancel, is unfair and unenforceable as a matter of law. §11.b of the Pay monthly airtime agreement states I may end my agreement if such changes cause Significant Disadvantage. Furthermore, these automatic charges offend §(i)-(l) inclusive of Schedule 2 and §5 of the Unfair Terms in Consumer Contracts Regulations 1999. In particular, Schedule 2 (1)”(l) …allowing a seller of goods or supplier of services to increase their price without in both cases giving the consumer the corresponding right to cancel the contract if the final price is too high in relation to the price agreed when the contract was concluded;..” You will be aware of Ofcom’s Guidance that this is objectionable “under continuing contracts where consumers are 'captive' – that is, they have no penalty-free right to cancel” but you have not seen fit to comply with Ofcom’s advice that to be fair; Any kind of variation clause may in principle be fair if consumers are free to escape its effects by ending the contract. To be genuinely free to cancel, they must not be left worse off for having entered the contract, whether by experiencing financial loss (for example, forfeiture of a prepayment) or serious inconvenience, or any other adverse consequences.” I now exercise my legal right to cancel the contract due to your breach of agreed terms, your automatic charges and the Significant Disadvantage that they cause. I look forward to receiving your confirmation of my request by return. |
Re: Attention all N900 Vodafone users in the UK!
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Re: Attention all N900 Vodafone users in the UK!
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well the good thing is they havnt charged us, the bad thing is that this may serve as a notification of them changing the t&cs, so they may claim that they have informed us via sms |
Re: Attention all N900 Vodafone users in the UK!
yes but once they have informed you, you have a right to cancel if the new charge is 10% higher than your monthly bill.
now they have informed us - we can cancel. |
Re: Attention all N900 Vodafone users in the UK!
Can anyone CONFIRM that we can now send a cancellation letter in once we receive the above text?
I received mine today and as above it states they wont start charging until the 1st of October. Do we send the cancellation letter now, or wait until we get charged? I did obviously download another 200MB of data once I got the text telling me I was approaching the end of my monthly data allowance to make certain it was over 500MB |
Re: Attention all N900 Vodafone users in the UK!
CONFIRMED! IF YOU GET THE FOLLOWING MESSAGE, YOU ARE ENTITLED TO CANCEL NOW!:
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For now, I wish you luck, I have a bunch of pointless stuff to download lololol /opens transmissions SOURCE: http://forum.vodafone.co.uk/topic/71...es-are-coming/ |
Re: Attention all N900 Vodafone users in the UK!
Additionally, Kill_Bill,
What about PAC codes to transfer your number. Will you call them and ask them for this. Also will you cancel your Direct Debit and then ask for the final bill? |
Re: Attention all N900 Vodafone users in the UK!
Spoke to them on the phone. no help really. she said to email them. si i have, requesting termination. can only input 900 characters tho, so its really hard. will see what they say.
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Re: Attention all N900 Vodafone users in the UK!
Hmm, I am convinced that i have downloaded at least 800Mb this month alone, and still no texts at all from Vodafone :(
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