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- - Attention all N900 Vodafone users in the UK! (https://talk.maemo.org/showthread.php?t=52109)

Re: Attention all N900 Vodafone users in the UK!

My letter went Tuesday, so will follow up next week to get my PAC code and then port it to a PAYG temporarily until I can find an iPhone 4

Re: Attention all N900 Vodafone users in the UK!

general piece of advice, instead of wasting your time with their nosebleed customer service, send an email straight to the ceo and the directors office, they're going to take it much more seriously

Re: Attention all N900 Vodafone users in the UK!

Read those links though and it is the directors office who says no

Re: Attention all N900 Vodafone users in the UK!

I think I finally got 'The message'.........

"From Vodafone: To let you know you're nearly at the end of your monthly data allowance of 500MB. If you need to use additional data there will be a charge of £5 incVAT per 500MB , however we won't start charging until 1 October 2010. To stop these alerts, text STOP to 40506 Sent AUG 20 @22:32 UK"

Time to trawl back through the thread to find where it is I need to send the letter/email. Probably not worth the effort ringing them as no doubt I will just get the run-around.

Does anyone think it makes any difference if it says they won't charge until October?

Re: Attention all N900 Vodafone users in the UK!

That is 'the message' but you may still get the run-around - try the director office email VodafoneDirectorsOffice@gb.vodafone.co.uk

Re: Attention all N900 Vodafone users in the UK!

I really wonder when Vodafone Spain is going to do this as well. I use my n900 as my only connection and thus use it for tethering as well. 30 Gig is not an extreme amount for me. So far no warning, but I am not happy reading this thread. 500 Mb? I get that from the conversations with my gf and sending files.

Re: Attention all N900 Vodafone users in the UK!

i got mine as well yesterday...

shall be sending mine when i get home from hols next week

now what shall i get next? i like my 900 so will prob end up back with this but always enjoy that new toy feeling.

anyone played with a galaxy s?

Re: Attention all N900 Vodafone users in the UK!

Quote:

Originally Posted by LaptopU (Post 793596)

That is 'the message' but you may still get the run-around - try the director office email VodafoneDirectorsOffice@gb.vodafone.co.uk

I am writing up an email to send to there right now. It's currently in rough draft status. Does anyone have any suggestions of what to put in there to guarantee (as much as possible) success. If anyone has been successful, what did you put in there?

So far I've written in about how I signed up for unlimited internet, so thought I had unlimited (surprisingly enough) and after investigating I have found out that these charges are being introduced and people are cancelling under the 10 percent rule blah blah blah.

So- any more to put in there?

Re: Attention all N900 Vodafone users in the UK!

Still no massage for me. Im just going to download another 500Mb today and hope I get it.

Please keep us updated if you managed to cancel or not, or what customer services say.

From what Ive been reading on the VF forums, is that when you call customer services, you CANT cancel, and yet the forums clearly state that YOU CAN.

Re: Attention all N900 Vodafone users in the UK!

Quote:

Originally Posted by kill_bill (Post 793260)

My letter went Tuesday, so will follow up next week to get my PAC code and then port it to a PAYG temporarily until I can find an iPhone 4

That's my same plan, but I'm still waiting for that text...I've been receiving texts from them about the Internet but I'm just waiting for that specific text...and then BOOM bye bye Nokia, hello Apple!

Re: Attention all N900 Vodafone users in the UK!

I have not received anything yet. And ive done way over 1Gb yet :(

I have my cancellation letter done and dusted, and ready to go

Re: Attention all N900 Vodafone users in the UK!

An interesting development. Are they ****ing taking the piss?

Quote:

Hi guys,

Thank you all for posting, I can definitely understand your concerns regarding this issue.

In regards to cancellation requests in relation to your bill increasing due to going over the Fair Usage Policy, you'll be able to request a cancellation if your usage charges are going to increase by 10% or more. As far as we're aware though, this rule doesn't apply on any new contracts taken out after November 2009 as the terms and conditions are different. We're not 100% on this though, so we are actively seeking clarification so will let you know when we have it.

For anyone who is looking to cancel for the above reasons, please use the Contact Us form and our customer service teams will be able to check whether you're eligible to cancel or not.

George
eForum Team

Re: Attention all N900 Vodafone users in the UK!

Quote:

Originally Posted by Snaps (Post 795614)

I have not received anything yet. And ive done way over 1Gb yet :(

I have my cancellation letter done and dusted, and ready to go

I'm going to keep my Internet on 24/7, that'll get over the 500MB threshold! ;)

Re: Attention all N900 Vodafone users in the UK!

Quote:

Originally Posted by Snaps (Post 795619)

An interesting development. Are they ****ing taking the piss?

Yeah, I've just read that on the Vodafone forum! Fortunately for me, In got my contract in August 2009! But STILL, the N900 was released in November/December, which means that if you do have the N900 you're screwed. So not fair!

Re: Attention all N900 Vodafone users in the UK!

Yeah, I got my VF contract in December with the N900. This is a ****ing joke. I will not stand for this. I will cancel and take them to court if anything. Most people on here are only with VF because they wanted the N900, so they all signed up in December. I checked my contract and I have the 10% clause in it!

Re: Attention all N900 Vodafone users in the UK!

i think as long as the cost of the extra data is less than the amount of revenue they would loose from early cancelation they will not charge you.
It would be interesting to see what would happen to someone who is near to the end of their contract who is abusing the fup!

Re: Attention all N900 Vodafone users in the UK!

i have it in my terms and conditions as well. i have the terms in the email they sent me. i did it all online, it doesnt state anywhere on my contract that it is 500mb. it only says fair usage policy. i used 750mb this month and never receieved a text.... ive reset counter and will use as normal and see what happens!!

Re: Attention all N900 Vodafone users in the UK!

Well I think they are a bunch of total t***ers
the missing letters are o and s

I sent the cancellation email via their webform, and by email to both webrelations@vodafone.co.u and the directors office email

This morning I got an email that seems they didnt even bother reading what I sent them

Here is their reply

Quote:

Hi *******,
In order to cancel your contract you will need to give us a 30-day notice via email.
The contract for your number 07901106807 will complete on 9th December 2011. If the account is cancelled before the contract completes you would be charged an early cancellation fee. The fee as of today is £454.84. As the line rental is charged on pro rata your early cancellation fee will keep on reducing on daily basis.
Final Bill:
Further to this, you'll receive your final bill the following month after the cancellation, at your usual time. The final bill will consist of the early cancellation fee and the usage until the cancellation date. Please do not cancel your Direct Debit until your final bill has been paid.
If you wish to cancel your account with 30 days notice, you will need to make payment for the early cancellation fee and then email your cancellation request.
To pay the early cancellation fee, you can choose any of the payments options below:
Payment by Credit/Debit card
To make a payment by credit / debit card, please call us on 191 from your Vodafone mobile phone or 08700 700 191 from a fixed phone line or +447836 191 191 whilst abroad (7 days a week between 8:00 to 22:00 hours) and select option 1 followed by the option 2. Our advisors will be happy to assist you.
Payment by cheque
If you wish us to send a cheque, please post your cheque along with the details mentioned below:
1. Cheque payable to Vodafone Limited.
2. Write your account number and mobile number behind the cheque.
3. Send the cheque and payment slip to us in the envelope attached to the bill or else in any other envelope to the address mentioned below:
Vodafone Limited
P O Box 932
Doncaster
DN4 5XW
Once you make the payment, please get back to me with 30 days notice for the cancellation of your account.
Your business is important to us *******, and we would not like to lose you as our customer. To resolve any queries you may have, please call us on 191 free from your phone and select option 3 followed by the option 2 between Monday to Friday between 08:00 and 20:00, Saturday between 09:00 and 18:00, Sunday between 09:00 and 17:00.
In case if you do not wish to call us on the above number then please get back to me with the reason you need to cancel your account and I assure you that I'll assist you with your problems with my level best.
Vanessa , you can also transfer your mobile number to Pay As You Talk and retain your existing mobile number. You will be able to use your same SIM card and phone. If you wish to transfer your number to Pay As You Talk, please let me know.
All Vodafone customers exceeding their data allowance will receive a text alert at 150%, 200% and 250% to tell them they’ve exceeded their allowance, and that a price plan with a higher data allowance might be more suitable.
If you'll continue to break your allowance we’ll let you know that we’re monitoring your data usage and ask you to choose one of the following options:
Upgrade to a higher data bundle / allowance e.g. CTR5 1GB price plan
Upgrade to a tethering bundle for:
- £10 for 1.5GB
- £15 for 3GB
Customers that are persistently over the allowance will be alerted by the credit team that they’ll need to pay over next month at published rates of £5 per 500mb for bundle customers
To know more about the Mobile Internet service, please Clickhere.
I trust the above information is helpful.
Kind regards,
Rakesh Sharma
Vodafone Customer Services
We hope you have found our Email Customer Service helpful and convenient. To contact us please click 'here'.
Thank you for being a Vodafone customer and I hope you enjoy all that Vodafone has to offer.
Vodafone has logged your email address in case it needs to contact you about other matters relating to your account. It may also be used for marketing purposes - you will soon receive an email explaining this and how you can opt out.

What bunch or cr@p they didnt read the email I sent or ignored it
they also contradicted themselves, they said I have to cancel by email and send the payment to a notticgham address, then contact them by email with 30 days notice once I have paid the "cancellation fees"

Yet it says quite plainly on the advice from Vodafone on their webpages the notice is to be sent by LETTER
they totally ignored the sections about my bill has gone up and all the rest.

I have today sent a copy of the cancellation by special delivery to Vodafone.
lets see what happens.

Original cancellation email I sent in the next post

Re: Attention all N900 Vodafone users in the UK!

This is the cancellation email I sent them, which has now gone by hard copy to their Newbury address as per their instructions and sent by special delivery.

Quote:

RE: Mobile telephone number 07*********
Account Number: *********/00001
Name of account holder **************

PLEASE NOTE THIS IS BEING SENT BY EMAIL BUT A HARD COPY WILL BE SENT TO Vodafone UK Ltd., Vodafone House, The Connection, Newbury, RG14 2FN. A copy has also been sent by the “form” on the Vodafone “contact us” section of the website.

I hereby terminate my pay monthly mobile telephone contract with Vodafone, in accordance with §11.a of your May 2009 Pay Monthly airtime agreement terms and conditions. Also with reference to your published instructions and guidance on how to cancel dated 17-08-2010

I received the following text on the 18th August 2010 at 15:36

From Vodafone: To let you know you're nearly at the end of your monthly data allowance of 500MB. If you need to use additional data there will be a charge of £5 incVAT per 500MB , however we won't start charging until 1 October 2010. To stop these alerts, text STOP to 40506 Sent AUG 16 @01:12 UK

The changes to my agreement as outlined above will mean my mobile usage will be subject to automatic out-of-bundle charges and no Fair Use Policy, a change which is to my Significant Disadvantage as it restricts use of data services, specifically mobile applications, for the remainder of my contract. Any attempt to impose them on me without allowing a penalty–free right to cancel, is unfair and unenforceable as a matter of law.

§11.b of the Pay monthly airtime agreement states I may end my agreement if such changes cause Significant Disadvantage. Furthermore, these automatic charges offend §(i)-(l) inclusive of Schedule 2 and §5 of the Unfair Terms in Consumer Contracts Regulations 1999. In particular, Schedule 2 (1)”(l) …allowing a seller of goods or supplier of services to increase their price without in both cases giving the consumer the corresponding right to cancel the contract if the final price is too high in relation to the price agreed when the contract was concluded;..”

You will be aware of Ofcom’s Guidance that this is objectionable “under continuing contracts where consumers are 'captive' – that is, they have no penalty-free right to cancel” but you have not seen fit to comply with Ofcom’s advice that to be fair; Any kind of variation clause may in principle be fair if consumers are free to escape its effects by ending the contract. To be genuinely free to cancel, they must not be left worse off for having entered the contract, whether by experiencing financial loss (for example, forfeiture of a prepayment) or serious inconvenience, or any other adverse consequences.”
As you can see by my bills, the past 3 months my bills have been £35.44, £34.97, £34.99+vat including internet usage
Also as you are aware I have already gone over the 500MB mentioned in your text message and therefore this will put my bill up by more than the 10% you state is needed to cancel.

I now exercise my legal right to cancel the contract due to your breach of agreed terms, your automatic charges and the Significant Disadvantage that they cause.

This cancellation is in accordance with Vodafone’s published guide and advice from your website on this page http://forum.vodafone.co.uk/forum-53...rnet-charging/ dated 17-08-2010

The relevant sections reproduced below.

Can I terminate my agreement because you have changed your charges?

Your contract allows you to terminate if the changes to our charges means you have suffer an increase in your total call and usage charges by more than 10%. This will be compared to your previous month’s usage. However you will only be entitled to terminate once we have introduced those charges – this will not happen unless or until you have continued to exceed your data allowance and we have notified you that we intend to charge you.

You will need to send us written notification that you intend to terminate your contract and this must be sent to us before the charges are introduced (we will give you at least 14 days notice).

Who do I write to if I feel that I have a right to terminate because of these charges?

You will not be able to terminate unless we have sent you a notice of our intention to charge you for out of bundle data usage. If after receiving this notice you feel that this has increased your total usage charges by more than 10% then you will need to write to us informing us that you want to terminate your contract. Please send your written notice to: Vodafone UK Ltd., Vodafone House, The Connection, Newbury, RG14 2FN.

Also in accordance with the published information by the VODAFONE administrators on the vodafone user forum here: http://forum.vodafone.co.uk/topic/71...es-are-coming/

Again the relevant sections are reproduced below

MartinB_Vodafone
•
• Advanced Member
•
• Group: Administrators
• Posts: 1,867
• Joined: 30-November 09
• Gender:Male
Posted 17 August 2010 - 09:32 AM
Hi JWB99

The text notification is to let you know that you are about close to using all of the data on your package.

Although the charges don't come into place until October, you would be able to write to us to request to cancel now.

All of the information around this is still available in the announcement and has just been updated.

Martin
eForum Team
JWB99
•
• Advanced Member
•
• Group: Members
• Posts: 38
• Joined: 07-May 09
• Gender:Male
• Handset(s):HTC Magic
Posted 17 August 2010 - 11:27 AM
MartinB_Vodafone, on 17 August 2010 - 10:32 AM, said:
Edited as incorrect information

Are you sure? The announcement seems to disagree with you ....

'You will need to send us written notification that you intend to terminate your contract and this must be sent to us before the charges are introduced (we will give you at least 14 days notice). '

It suggests that I have to cancel prior to the charges being implemented and you're suggesting the exact opposite .... ! And coincidentally, I received the text warning me I may be charged on the 16th - 14 days prior to the 1st Oct mentioned in the text!

I would have thought that Vodafone would have had chance to pull a little consistancy together on this PR disaster by now ...

John

MartinB_Vodafone
•
• Advanced Member
•
• Group: Administrators
• Posts: 1,867
• Joined: 30-November 09
• Gender:Male
Posted 17 August 2010 - 11:37 AM
JWB99

We've sought clarification, and the messages you may now receive do count as notification, so you can request to cancel from now following the instructions in the link above.

Thanks,

Martin
eForum Team

P.S. To avoid confusion over this topic I've edited out the messages above. We're not hiding anything, the information in its current form is more in your favour.

I look forward to receiving your confirmation of my request by return, along with my final bill.

Pictures and editing of forum posts not showing in the quote above but it did in the email

Re: Attention all N900 Vodafone users in the UK!

They are so full of **** arnt they. Its the same thing on the VF forums. They send an email to cancel, and they cant lol!

Re: Attention all N900 Vodafone users in the UK!

But wait a minute...THEY have changed their policies...THEY want to add some extra...now if it exceeds 10%, do WE have to pay for the cancellation fee or for the remaining months or both or nothing? I'm confused!

Re: Attention all N900 Vodafone users in the UK!

Quote:

Originally Posted by bensmith808 (Post 795668)

Ah but no. You see, according to VF, they HAVE NOT CHANGED OUT POLICIES. They are only enforcing the FUP, with NEW charges.

Our only hope is this 10% clause.

Re: Attention all N900 Vodafone users in the UK!

Quote:

Originally Posted by Snaps (Post 795679)

Ah but no. You see, according to VF, they HAVE NOT CHANGED OUT POLICIES. They are only enforcing the FUP, with NEW charges.

Our only hope is this 10% clause.

So wait, are you saying that we're going to pay just because they're doing their sneaky business?

Re: Attention all N900 Vodafone users in the UK!

Quote:

Originally Posted by bensmith808 (Post 795742)

So wait, are you saying that we're going to pay just because they're doing their sneaky business?

Exactly. They are trying everything to keep us from leaving them. They are nothing but money grabbing tossers.

The latest thing VF have suggested, is that we cant leave if we signed up after November 2009. Even tho clearly in my contract states the 10% clause.

Its a complete farse. I started out wanting to leave VF because of their change to the "unlimited" internet package.

Now I just want to leave because its Vodafone. Because they treat their customers like utter $hit. I dont even care about my "unlimited" internet package any more.

Re: Attention all N900 Vodafone users in the UK!

Well I am not with vodafone. I got my N900 online (Nokia Retail). I pay £30 per month for 24months and I get 900mins, 500texts and unlimited internet on T-Mobile.

Unlimited Internet on T-Mobile has a fair usage policy of 1gb but apparantely you are not charged when you go over the limit.

I guess that this will be a better option compared to the Vodafone contract. There was a 18 month contract for the same price, however you only get 300mins.

When I got my N900, i received a free leather case (the official Nokia one).

Re: Attention all N900 Vodafone users in the UK!

Quote:

Originally Posted by Snaps (Post 795749)

Now I just want to leave because its Vodafone. Because they treat their customers like utter $hit. I dont even care about my "unlimited" internet package any more.

Thanks for claryfing, I've just sent them a very strong and firm email: I'm leaving and they WILL waive any cancellation or whatever, whether they want it or not, as I've got all proofs that this can't be done AND I called the "helpdesk" (ironic: "help"...) and I've been told that any fees can be waived if you email them or send them a letter but if you do it by the phone you shall be charged. Well, I've got the details of that call etc, and I've included that in my email. I shall inform you guys of the outcome.

Re: Attention all N900 Vodafone users in the UK!

Please do. I am still in limbo right now. I have downloaded 1.5Gb and still have not received any texts messages allowing me to cancel :(

Re: Attention all N900 Vodafone users in the UK!

Now they are saying if we have signed up after July 2009, we cant cancel!

hahahahaha!

Re: Attention all N900 Vodafone users in the UK!

Quote:

Originally Posted by Snaps (Post 795863)

Now they are saying if we have signed up after July 2009, we cant cancel!

hahahahaha!

Is that what they're saying? Where? Pathetic of them to say such thing!

Re: Attention all N900 Vodafone users in the UK!

Its the post where George replied. It was November 2009, and now its July 2009.

Ninja edits lol

Re: Attention all N900 Vodafone users in the UK!

Quote:

Originally Posted by Snaps (Post 795877)

Its the post where George replied. It was November 2009, and now its July 2009.

Ninja edits lol

Funny: he's obviously looking at us getting all anxious and panicky and angry, but he doesn't want to give us a response or an answer to our questions...but oh, he had time to edit his post. -.-"

Re: Attention all N900 Vodafone users in the UK!

where are you guys gonna go after you cancel vodafone? ive been thinking about canceling mine, but also looking around and no other companies have unlimited data too. o2's going to stop theirs also on 30th september. they have unlimited wi-fi thought but that would probably have a limit too

Re: Attention all N900 Vodafone users in the UK!

ill be moving to O2. I dont mind not having Unlimited Internet. What I mind is companies changing the terms I signed up to, and then telling me to shut the **** up and accept it.

All companies no longer have Unlimited data. As a customer I want to be treated fairly.

Re: Attention all N900 Vodafone users in the UK!

Quote:

Originally Posted by IINexusII (Post 795894)

"unlimited" is going to be phased out by 500MB, 750MB and 1GB price plans. Currently, the network 3 does the 1GB offer, along with Tesco Mobile (in partnership with O2, as they share the same network, from what I've heard). So from Vodafone I'm tempted to go to 3, I've just checked, they can send me a new phone and start the price plan even tomorrow, that's great! But I'm not going any further until Vodafone take their hooks off me (and off my bank account, thanks!).

Re: Attention all N900 Vodafone users in the UK!

yeah i was thinking of o2 too, too bad i had a discount to £10 instead of an upgrade because he got very quiet when i said i had a n900 :P, for my 300mins unlim text and back then, unlimited internet

Re: Attention all N900 Vodafone users in the UK!

Guys

giffgaff do REAL unlimited internet (not capped) for £10 per month. If you're quick, it's just £5. More details here.

If you sign up, "xmob" referred you. ;)

Re: Attention all N900 Vodafone users in the UK!

Quote:

Originally Posted by xmob (Post 795900)

Guys

giffgaff do REAL unlimited internet (not capped) for £10 per month. If you're quick, it's just £5. More details here.

If you sign up, "xmob" referred you. ;)

one of my mates have that on his 5800 and they apparently are going to stop the service soon. its like blyk if anyone had that

Re: Attention all N900 Vodafone users in the UK!

Quote:

Originally Posted by xmob (Post 795900)

Guys

giffgaff do REAL unlimited internet (not capped) for £10 per month. If you're quick, it's just £5. More details here.

If you sign up, "xmob" referred you. ;)

FIRST: do they do micro-sims? As I'd like to move to the iPhone...
SECOND: how "Unlimited" is this unlimited! After the experience with Vodafone, I've learnt not to take words at face value!!!

Re: Attention all N900 Vodafone users in the UK!

They don't do microSIMs, but there are users that pre cut them for you and send them out.

From here:

Quote:

Is unlimited really unlimited?
The answer is yes, we are unlimited for personal mobile use - but not for commercial and automated use. Mobile Internet allowances exclude PC use and tethering.