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-   -   Attention all N900 Vodafone users in the UK! (https://talk.maemo.org/showthread.php?t=52109)

xmob 2010-08-23 14:36

Re: Attention all N900 Vodafone users in the UK!
 
Quote:

Originally Posted by IINexusII (Post 795901)
one of my mates have that on his 5800 and they apparently are going to stop the service soon. its like blyk if anyone had that

No, they're not. Currently, users can have 100MB per day for free, this is ending in October.

It's not like blyk. It's not ad supported.

Snaps 2010-08-23 14:37

Re: Attention all N900 Vodafone users in the UK!
 
Now VF say we have to PROOF to them that our bills will go over by 10%.

So what does PROOF actually mean then?

IINexusII 2010-08-23 14:38

Re: Attention all N900 Vodafone users in the UK!
 
Quote:

Originally Posted by xmob (Post 795915)
No, they're not. Currently, users can have 100MB per day for free, this is ending in October.

It's not like blyk. It's not ad supported.

everyones stopping unlimited in october :(

o2 have the best deal for me 300mins unlim text and unlim wifi 500m data. £1 extra a day with 100mb limit is ok or i could add a 1gb to it for £10 extra

Snaps 2010-08-23 14:40

Re: Attention all N900 Vodafone users in the UK!
 
WiFi is always Unlimited! I dont know why they put a limit on WiFi. WiFi is just your ordinary wireless broadband connection!

xmob 2010-08-23 14:44

Re: Attention all N900 Vodafone users in the UK!
 
Quote:

Originally Posted by IINexusII (Post 795918)
everyones stopping unlimited in october :(

giffgaff are stopping their free 100MB, NOT their unlimited internet.

Quote:

WiFi is always Unlimited! I dont know why they put a limit on WiFi. WiFi is just your ordinary wireless broadband connection!
These limits are for things like Openzone and The Cloud etc.

Marlon 2010-08-23 14:45

Re: Attention all N900 Vodafone users in the UK!
 
Quote:

Originally Posted by Snaps (Post 795920)
WiFi is always Unlimited! I dont know why they put a limit on WiFi. WiFi is just your ordinary wireless broadband connection!

Its for wifi used with a partner eg, Cloud or OpenZone

bensmith808 2010-08-23 15:15

Re: Attention all N900 Vodafone users in the UK!
 
Quote:

Originally Posted by Snaps (Post 795916)
Now VF say we have to PROOF to them that our bills will go over by 10%.

So what does PROOF actually mean then?

Proof = just calculate your bill, add the extra charge that they want you to pay, and if it's 10% or if it exceeds 10%, then BINGO, you're off! :) This applies to me too, so I'm currently doing the happy dance!

lew247 2010-08-24 10:28

Re: Attention all N900 Vodafone users in the UK!
 
UPDATE:

I got the following email fron the Directors Office

Quote:

Dear *******

Thank you for your e-mail requesting the cancellation of your account.

If you think that out of bundle charging will increase your total bill by 10% or more compared to the same usage in the previous month, you may be entitled to cancel your account without penalty.

You will not be able to request to terminate unless you have received one of these text messages from us:

From Vodafone: To let you know you’re nearly at the end of your monthly data allowance of 500MB. If you need to use additional data there will be a charge of £5 incVAT per 500MB , however we won’t start charging until 1 October 2010. To stop these alerts, text STOP to 40506

From Vodafone: To let you know you’re nearly at the end of your monthly data allowance of 1GB. If you need to use additional data there will be a charge of £5 incVAT per 500MB , however we won’t start charging until 1 October 2010. To stop these alerts, text STOP to 40506.

From Vodafone: To let you know you’re nearly at the end of your daily data allowance of 25MB. If you need to use additional data there will be a charge of 50p incVAT per 25MB , however we won’t start charging until 1 October 2010. To stop receiving these alerts, text STOP to 40506.

If after receiving this text you wish to cancel, you will need to send us written notification that you intend to terminate your contract and proof of why you think your bill will be increased by more than 10%. This must be sent to us in writing before the charges are introduced. Please send your written notice to: Vodafone UK Ltd., Vodafone House, The Connection, Newbury, RG14 2FN.

Once received, we'll assess your request and let you know if it's possible to cancel or not.

Kind regards

***** *****
Team Manager
Directors Office

Vodafone Limited
I made the relevant section bold and underlined*


So today they are getting a second letter by special delivery, with my [ast 3 months bills (even though they say only one is needed)
and a copy of the text saying I will get charged £5 next month if I go over again, and "whoops" I ignored the text and downloaded another 400Mb afterwards so they will definately be adding the £5 on the 1st

According to the email above they will then accept the cancellation without penalty.?

dbs11 2010-08-24 17:21

Re: Attention all N900 Vodafone users in the UK!
 
Finally received the text from VF saying,
"to let you know you're nearly at the end of your monthly data allowance of 500MB. If you need to use additional data there will be a charge of £5 incVAT per 500MB, however we won't start charging until 1 October"

Im at the 400MB usage right now in a couple of days im sure il have hit well over 500MB. In the mean time i think il start preparing a letter to cancel my contract without ETF.

Ykho 2010-08-24 17:46

Re: Attention all N900 Vodafone users in the UK!
 
so has anybody out there managed to successfully cancel their contract?

im a tree 2010-08-24 17:48

Re: Attention all N900 Vodafone users in the UK!
 
Outside of the new limits is there any reason I shouldn't get an N900 on vodafone?

Next week I plan on getting one on vodafone on a £25/pm plan, 300 minutes, unlimited texts and 500mb data. Most of my usage will be campus wide wifi so the limit doesn't really bother me too much but seeing everyone cancelling their vodafone contracts is kind of disheartening.

lew247 2010-08-24 19:17

Re: Attention all N900 Vodafone users in the UK!
 
Quote:

Originally Posted by dbs11 (Post 797030)
Finally received the text from VF saying,
"to let you know you're nearly at the end of your monthly data allowance of 500MB. If you need to use additional data there will be a charge of £5 incVAT per 500MB, however we won't start charging until 1 October"

Im at the 400MB usage right now in a couple of days im sure il have hit well over 500MB. In the mean time i think il start preparing a letter to cancel my contract without ETF.

Make certain you send the letter BEFORE the next bill is produced

LaptopU 2010-08-25 05:49

Re: Attention all N900 Vodafone users in the UK!
 
Quote:

Originally Posted by im a tree (Post 797050)
Outside of the new limits is there any reason I shouldn't get an N900 on vodafone?

Next week I plan on getting one on vodafone on a £25/pm plan, 300 minutes, unlimited texts and 500mb data. Most of my usage will be campus wide wifi so the limit doesn't really bother me too much but seeing everyone cancelling their vodafone contracts is kind of disheartening.

It is disheartening how VF are acting. See this also http://forum.vodafone.co.uk/topic/71...ost__p__467458

Have a look at your options here http://www.nokiadirect.co.uk/Pay-Mon...521/p26078.htm

Getting straight from Nokia Direct for £25 you could have that Vodafone offering, or alternatively you can get double the talktime minutes at 600, you get 500 texts and you get unlimited internet with a 1Gb fair use policy with T-Mobile.

You could alternatively go for O2 where £25 gets you 100 minutes, unlimited texts and it says unlimited internet but O2 are just starting to impose a 500Mb fair use policy also. It's unclear what will happen at this point what will happen if you exceed this apart from O2 saying you should pay more for bolt-ons (very similarly priced to Vodafone though).

T-Mobile is definitely offering the best package though for a new phone on a new contract. I'm cancelling with Voda though as they have treated me like sh..rubbish, I'm off to Three where I can get 1Gb for a fiver on a sim zero package then pay 10p for texts and 20p/min for calls as I rarely use the handset for calling or texting, Three has the best 3G network too in UK.

IINexusII 2010-08-27 01:16

Re: Attention all N900 Vodafone users in the UK!
 
last month, ended yesterday- made 4.298GB of mobile browsing + data calls

today downloaded openarena twice and already got the text saying i will be charged :D

LaptopU 2010-08-27 06:30

Re: Attention all N900 Vodafone users in the UK!
 
Quote:

Originally Posted by IINexusII (Post 799603)
last month, ended yesterday- made 4.298GB of mobile browsing + data calls

today downloaded openarena twice and already got the text saying i will be charged :D

Yeah and I've seen your post on the Vodafone forum saying you are on the £10 deal sim only as you negotiated an upgrade instead of a handset. You know Voda won't let you transfer this deal across to the 1Gb upgraded plan? It does tell you in their announcement. I reckon you will be worse off if you cancel and you won't get moved to the 1Gb plan without losing all your discounts.

kyllerbuzcut 2010-08-27 11:17

Re: Attention all N900 Vodafone users in the UK!
 
well my let5tr and email should now be with vodafone. just need to wait for reply now. I hope there's not too much hassle about it and I can go get a nice cheap sim-only deal somewhere, that I can cancel anytime I lke without hassle.....that is until I am tempted to get a deal with the new xbox kinect or something, when it comes out.

dbs11 2010-08-27 14:25

Re: Attention all N900 Vodafone users in the UK!
 
does anybody recall the term and condition that discusses Early Termination Fee?

IINexusII 2010-08-27 17:10

Re: Attention all N900 Vodafone users in the UK!
 
Quote:

Originally Posted by LaptopU (Post 799756)
Yeah and I've seen your post on the Vodafone forum saying you are on the £10 deal sim only as you negotiated an upgrade instead of a handset. You know Voda won't let you transfer this deal across to the 1Gb upgraded plan? It does tell you in their announcement. I reckon you will be worse off if you cancel and you won't get moved to the 1Gb plan without losing all your discounts.

yeah sadly its better off to stay. would be then effectively £15 for 1gb in my plan.

LaptopU 2010-08-29 17:00

Re: Attention all N900 Vodafone users in the UK!
 
Quote:

Originally Posted by IINexusII (Post 800158)
yeah sadly its better off to stay. would be then effectively £15 for 1gb in my plan.

Bet you're kicking yourself for not going for the upgrade instead of a discount now? Have a look at 3 as you can get 1gb data, 100 mins and 3,000 texts for £10 per month sim only.

adamFsmith 2010-08-30 11:03

Re: Attention all N900 Vodafone users in the UK!
 
Vodafone are at it again, looks like there's another chance we can cancel.
http://www.bitterwallet.com/vodafone...contract/33934

Ykho 2010-08-30 12:31

Re: Attention all N900 Vodafone users in the UK!
 
so has anyone managed to cancel yet? i just received the text about charges beginning in october, and was thinking about cancelling.

The main question for me is that if people are able to successfully cancel their contract, do they still keep their n900 or do they need to return it?

adamFsmith 2010-08-30 12:41

Re: Attention all N900 Vodafone users in the UK!
 
The N900 is given to you as a gift at the start of the contract, it is not included in the T&Cs at all. They have no argument to use to ask for it back.

So yes, you should be able to keep it.

Ykho 2010-08-30 12:49

Re: Attention all N900 Vodafone users in the UK!
 
Quote:

Originally Posted by adamFsmith (Post 802233)
The N900 is given to you as a gift at the start of the contract, it is not included in the T&Cs at all. They have no argument to use to ask for it back.

So yes, you should be able to keep it.

thanks for the clarification, i'm definetely going to try and cancel now :D

wow! that means that vodafone will be making heavy losses then if they are losing customers that were £30/month contracts for 24months and also the phone that retailed for £400+

this is brilliant in my opinion cause I never got any good customer service from them :P so serves them right hahaha!!

im a tree 2010-08-31 03:20

Re: Attention all N900 Vodafone users in the UK!
 
Quote:

Originally Posted by LaptopU (Post 797541)
It is disheartening how VF are acting. See this also http://forum.vodafone.co.uk/topic/71...ost__p__467458

Have a look at your options here http://www.nokiadirect.co.uk/Pay-Mon...521/p26078.htm

Getting straight from Nokia Direct for £25 you could have that Vodafone offering, or alternatively you can get double the talktime minutes at 600, you get 500 texts and you get unlimited internet with a 1Gb fair use policy with T-Mobile.

The T-Mobile offering is indeed very tempting, thanks for the nokia-direct link, I think I'm going to go for that. I was on T-Mobile a few years ago and switched away after a few problems but from what I've heard lately they seem pretty reliable. 500 texts initially seemed a little questionable compared to unlimited but I really can't remember the last time I got close to that in a month.

My only concern is that maybe they, like O2 and VF will decide to suddenly impose strict usage limits while I'm stuck in a contract, I guess at the least I will still have the extra minutes and perhaps they won't treat me as badly as it seems vodafone treat their customers.

Cheers dude.

Snaps 2010-08-31 08:42

Re: Attention all N900 Vodafone users in the UK!
 
I still have not received a text, and BitterWallet claim that I do not need a text to cancel. So I think I will be rewriting my letter and cancelling.

bristoldave 2010-08-31 09:24

Re: Attention all N900 Vodafone users in the UK!
 
I texted "STOP" in reply to the first lot of texts (in July) because they were winding me up, not least because they were being sent at 1:30am!! However, they just sent me this one:

Quote:

From Vodafone: To let you know you're nearly at the end of your monthly data allowance of 500MB. If you need to use additional data there will be a charge of £5 inc VAT per 500MB, however we won't start charging until 1 October 2010. To stop these alerts, text STOP to 40506 Sent AUG 30 @ 01:25 UK
I wonder why they've started texting me this - I think the first texts that I originally "stopped" didn't mention anything about charging.

I fully intend to cancel the contract if they charge me using the clause that others have mentioned.

That said, has anyone succesfully done this yet? I guess we have to wait until we're charged?

Snaps 2010-08-31 09:52

Re: Attention all N900 Vodafone users in the UK!
 
Quote:

Originally Posted by bristoldave (Post 803051)
I texted "STOP" in reply to the first lot of texts (in July) because they were winding me up, not least because they were being sent at 1:30am!! However, they just sent me this one:



I wonder why they've started texting me this - I think the first texts that I originally "stopped" didn't mention anything about charging.

I fully intend to cancel the contract if they charge me using the clause that others have mentioned.

That said, has anyone succesfully done this yet? I guess we have to wait until we're charged?

You are now entitled to cancel. http://forum.vodafone.co.uk/forum-53...rnet-charging/

Go and read this thread and cancel. 1 person has confirmed he has cancelled

bristoldave 2010-08-31 10:29

Re: Attention all N900 Vodafone users in the UK!
 
Do you have to give the phone back? :p

Snaps 2010-08-31 10:56

Re: Attention all N900 Vodafone users in the UK!
 
Quote:

Originally Posted by bristoldave (Post 803078)
Do you have to give the phone back? :p

Nope!

I just send out my cancellation letter. I will keep you all posted. I DID NOT RECEIVE ANY TEXTS FROM VODAFONE!

munkiii 2010-08-31 14:41

Re: Attention all N900 Vodafone users in the UK!
 
I've just received a message off Vodafone telling me i'm

"...nearly at the end of my monthly data allowance of 500mb."

It seems to contradict it's self.

"If you need to use additional data there will be a charge of £5 incVAT per 500mb, however we won't start charging until 1 October 2010."

So if i go over my limit this month or next month, will i be charged?
Or would i only be charged if i go over my 500mb limit in October?

Either way, thats a big change to the T&C's so i think a cancelation might be in order.

crispy 2010-08-31 14:42

Re: Attention all N900 Vodafone users in the UK!
 
Quote:

Originally Posted by Snaps (Post 803092)
Nope!

I just send out my cancellation letter. I will keep you all posted. I DID NOT RECEIVE ANY TEXTS FROM VODAFONE!

I have been over 2gb of usage for the last 4 months and recieved txts everytime. Over 2gb this month and not recieved anything.
Been reading the thread and waiting for my txt to cancel. They aint making it easy are they.
How are you going about it snaps? seems i'm in the same situation as you.

Snaps 2010-08-31 14:50

Re: Attention all N900 Vodafone users in the UK!
 
BitterWallet said that I dont need a text from them to cancel, so I wrote them a letter and cancelling now! (I Hope!)

munkiii 2010-08-31 15:01

Re: Attention all N900 Vodafone users in the UK!
 
Quote:

Originally Posted by crispy (Post 803248)
I have been over 2gb of usage for the last 4 months and recieved txts everytime. Over 2gb this month and not recieved anything.
Been reading the thread and waiting for my txt to cancel. They aint making it easy are they.
How are you going about it snaps? seems i'm in the same situation as you.

I got my message today, I've used about 400mb so far, and thats only 12 days into my current billing month.

Quote:

Originally Posted by Snaps (Post 803253)
BitterWallet said that I dont need a text from them to cancel, so I wrote them a letter and cancelling now! (I Hope!)

I'm gonna wait till they put up a letter template.

jipiese 2010-08-31 19:43

Re: Attention all N900 Vodafone users in the UK!
 
In Spain they are thinking about doing the same

entwisi 2010-08-31 20:05

Re: Attention all N900 Vodafone users in the UK!
 
my letter went today....

sajman 2010-08-31 20:17

Re: Attention all N900 Vodafone users in the UK!
 
my letter went last friday, waiting on reply.

munkiii 2010-09-01 08:17

Re: Attention all N900 Vodafone users in the UK!
 
Quote:

Originally Posted by sajman (Post 803551)
my letter went last friday, waiting on reply.

Any chance you could post a template?

I'm not great at letter writing :confused:

Ykho 2010-09-01 20:40

Re: Attention all N900 Vodafone users in the UK!
 
mine went today! first class recorded, just incase they say they never received it :D

EmmaGx 2010-09-02 00:51

Re: Attention all N900 Vodafone users in the UK!
 
Quote:

Originally Posted by munkiii (Post 803967)
Any chance you could post a template?

I'm not great at letter writing :confused:

http://www.bitterwallet.com/vodafone...contract/34042

Try Bitterwallet's template!

kyllerbuzcut 2010-09-02 11:36

Re: Attention all N900 Vodafone users in the UK!
 
not heard anything ffrom voda yet. emailed and posted my letter (recorded delivery) last week. I wonder if I can legally conclude that silence from them means acceptance. Anyone think if I just cancel the direct debit now, that it wuld be OK? Afterall, Vodafone are allowed to get away with just sending a text to say they want to change my contract, and not even telling me how long I have if I want to complain about it. They are assuming that silence on my part means acceptance on that. Wish I wrote that in the letter now. Something like 'If I do not hear from you by 14 days then I will cancell the direct debit and assume you accept my cancellation.'

Might have to phone them up (Didn't want to have to do that, because I always seem to get the numpty when I ring up for things like this). Could maybe blag it saying I already cancelled and just need them to send my pac code and see what they say lol. worth a try I suppose. Might get someone on the phone that will just press the button and send me it. knowing my luck though I'll get the person who wants to argue about it, or the one who doesn't know what a computer is.

PS there was a VERY good template letter a few pages back. page 53 or 54 maybe? I used that, modified it slightly to put my own details in etc, then added an extra bit at the beginning.


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