Re: Attention all N900 Vodafone users in the UK!
 

Vodafone seem totally incompetant

now they say the'll respond to the latest letter/email I sent about cancellation by close of business on the 0th of September

Does anyone have ANY idea when the 0th of September is?

Yes this IS from the Directors office

If they have people like that in the Directors office then god help anyone that ever wants to use Vodafone - I certainly wont ever again
What makes it worse is my other half used to be a field engineer for them years agoa and loved working for them then, but now they are just after money, money and more money and dont give a stuff about anyone or anything as long as they are making money for their shareholders.

Re: Attention all N900 Vodafone users in the UK!
 

Ha!

The same Karen Johnson told me I can only ask to cancel when I get the text about charging and will need to put it in writing.

Used the Bitterwallet template and my last 3 months bills have been over by 1500 to 2000 meg so I expect that text after the 8th of this month I hope. Not sure when the cut off will be. I'll be cutting it fine.

Seems crazy to have to write the same letter again. Situation hasn't and will not change!!

Re: Attention all N900 Vodafone users in the UK!
 

my guess is that she meant to hit the 9 key but hit the 0 next to it.

although someone should introduce her to proof reading...

Re: Attention all N900 Vodafone users in the UK!
 

I got an email from them over the weekend that said that as I had got the text and provided my bill info then they will deal with my request. After that there was a statement that said here is what we are going to be posting about what people shoulld be doing. I will post on here the whole thing when I get back home tonight. Hope it means I can cancel, It sounded good, but was left a little vague still.

Re: Attention all N900 Vodafone users in the UK!
 

ok, here is the email I got, sorry it took so long......



> Thank you for your e-mail requesting the cancellation of your account.
>
>*
>
> As you have received the relevant text message and sent your letter to
> the address below we will be in contact with you shortly.
>
>*
>
> Here is the information we are sending out to our customer for your
> information.
>
>*
>
> If you think that out of bundle charging will increase your total bill by
> 10% or more compared to the same usage in the previous month, you may be
> entitled to cancel your account without penalty.
>
>*
>
> You will not be able to request to terminate unless you have received
> one of these text messages from us:
>
>*
>
> From Vodafone: To let you know you’re nearly at the end of your monthly
> data allowance of 500MB.* If you need to use additional data there will
> be a charge of £5 incVAT per 500MB , however* we won’t start charging
> until 1 October 2010. To stop these alerts, text STOP to 40506
>
>*
>
> From Vodafone: To let you know you’re nearly at the end of your monthly
> data allowance of 1GB.* If you need to use additional data there will be
> a charge of £5 incVAT per 500MB , however* we won’t start charging until
> 1 October 2010. To stop these alerts, text STOP to 40506.
>
>*
>
> From Vodafone: To let you know you’re nearly at the end of your daily
> data allowance of 25MB.* If you need to use additional data there will
> be a charge of 50p incVAT per 25MB , however* we won’t start charging
> until 1 October 2010. To stop receiving these alerts, text STOP to
> 40506.
>
>*
>
> If after receiving this text you wish to cancel, you will need to send us
> written notification that you intend to terminate your contract and
> proof of why you think your bill will be increased by more than 10%.
> This must be sent to us in writing before the charges are introduced.
> Please send your written notice to: Vodafone UK Ltd., Vodafone House,
> The Connection, Newbury, RG14 2FN.
>
>*
>
> Once received, we'll assess your request and let you know if it's
> possible to cancel or not.
>
>*
>
> Kind regards
>
>*
>
> Karen Johnson
>
>*
>
> Directors Office
>
>*
>
> Vodafone Limited
>
> Registered Office - Vodafone House, The Connection, Newbury, Berkshire,
> RG14 2FN
>
> Registered in England - 1471587

Re: Attention all N900 Vodafone users in the UK!
 

Im not sure if this appies to me, I have 500MB and just received the text that I went over. Can I get it cancelled? or is it only for people who got unlimited data when taking the contract?

Re: Attention all N900 Vodafone users in the UK!
 

I just punched in my tracking number for the letter I sent to Vodafone and this is what I got

"Your item with reference AG581698787GB was delivered from our NEWBURY Delivery Office on 02/09/10 ."

So does anyone know if vodafone will contact me about cancelling the contract or anything? I've not cancelled a contract before (they normally phone me up when I'm due for an upgrade)

Re: Attention all N900 Vodafone users in the UK!
 

Im not sure if people are reading this correctly.

> If you think that out of bundle charging will increase your total bill by
> 10% or more compared to the same usage in the previous month, you may be
> entitled to cancel your account without penalty.

If you have an contract which states, 25mb, 500mb, 1000mb free. Then I dont think you can cancel if they charege you for going over.

Its only for those persons who signed up and were told "unlimited data"

The statement above if read correctly means you need to send them a bill from this month "where you got the text" and then a previous bill from when you had unlimited data. Showing that the no more unlimited data is making your bill over 10% more expensive.

If your contract states 500Mb for example then you never had the previous unlimited data so you are unable to prove its changed for you.

Re: Attention all N900 Vodafone users in the UK!
 

dude you just answered your own question

Re: Attention all N900 Vodafone users in the UK!
 

In that case there are a lot of people here trying to cancel and they cant.

Re: Attention all N900 Vodafone users in the UK!
 

I have my PAC coming in the next 7 days via post and a penalty-free cancellation! Check the thread over on the Vodafone forums

Re: Attention all N900 Vodafone users in the UK!
 

which part of the forums we supposed to be looking at? cause I can't find anything in the n900 part


Never mind I found it
http://forum.vodafone.co.uk/topic/71.../page__st__340

Re: Attention all N900 Vodafone users in the UK!
 

Im confused now... on VF My Account says "Your Plan comes with 300 minutes + Unlimited Texts with Mobile Internet and Vodafone Passport"

Is this unlimited internet?

Re: Attention all N900 Vodafone users in the UK!
 

the way i see it is this

anyone who took out the n900 from launch from MPD or the noka flagship sotre on vodafone would have been ssold the device with "unlimited" internet thos who go over 500mb each month like i do usually about 2.5gb a month for me are entitled to cancel for instance

my bill is £40 a month for my voice texts and data if they add new charge in from 1st october and i do 2.5gb i will need to pay £20 on top of my bill for each lot of 500mb over my first 500allowance

increasing my bill by more than 10% giving me justification to cancel penalty free

if however u took out a plan recently after june and u were sold 500mb of data not "unlimited" then you are not entitled to cancel as nothing has changed for you unlike us who were sold "unlimited" and have now been told "unlimited" really means 500mb and then extra charges

im waiting for the magic text even though i have done over 1.5gb this month as soon as i get it im writing that letter and getting the f**k away from vodaFAIL never to returm

Re: Attention all N900 Vodafone users in the UK!
 

had the email back from Directors Office saying I need to send in writing, which I did over a week ago and that they would be in touch.

Fingers crossed, new toy on its way :D

Re: Attention all N900 Vodafone users in the UK!
 

so how long does it take for them to get back to you once you send the letter to them?

Re: Attention all N900 Vodafone users in the UK!
 

WHAT kind of idiots do they employ in Vodafone's office?

I got yet another reply to my emails with the Directors office just now

You can see it below a copy of the email reply I just sent them.

Note the subject I used in the email :)

From: ***** [mailto:my email@myemailaddress.com]
Sent: 08 September 2010 17:14
To: 'Vodafone Directors Office'
Subject: For the attention of anyone who can actually read emails properly and know the difference between an email about cancellation, and one querying out of bundle charges I.E. NOT Karen Johnson
Importance: High

The email was NOT regarding out of bundle charges
It was regarding cancelling my Vodafone contract.

It would have taken no more time to write “we will be accepting your cancellation, you will get notification by letter shortly”
Or
“We will not be accepting your cancellation, you will get notification by letter shortly”

I see this email again as a “delaying tactic” to enable the charges to be applied to my account before you tell me that you have either accepted or rejected the cancellation of the contract.

If the letter does in fact state you will not be accepting my cancellation be under no illusions, I will take this to trading standards, an official complaint to Ofcom, it and every contact I’ve had/to Vodafone will be made public by any means necessary including any media company I choose
And I will be taking legal action in the courts.

As stated in my previous email, It has now been 16 days since the first cancellation letter I sent was RECEIVED by Vodafone
to which have had no reply to whatsoever.

I gave you until Tuesday the 7th September (15 days since receipt of the cancellation notice) to respond you have not
It is now the 8th September and I am not pleased in any way whatsoever by Vodafone’s actions and I would guess that any judge will feel the same.
It does not take 16 days to say yes or no, and I should not have had to provide you with “proof” of how much you may charge me when you have the information available at your fingertips on your computer systems.




From: Vodafone Directors Office [mailto:VodafoneDirectorsOffice@gb.vodafone.co.uk]
Sent: 08 September 2010 **20 minutes ago**(inserted by me)
To: me@myemailaddress.com
Subject: Vodafone

Good Afternoon *******

Thanks for your email regarding out of bundle charges.

I can confirm that we are currently reviewing this matter and we will be back in contact with you shortly via letter.

Kind Regards

Karen Johnson
Directors Office
Vodafone Limited
Registered Office
Vodafone House, The Connection,
Newbury, Berkshire, RG14 2FN
Registered in England - 1471587

Re: Attention all N900 Vodafone users in the UK!
 

I've been waiting 16 dayys so far since the first letter I sent was signed for by staff in the Vodafone office

dont hold your breath while waiting.

Re: Attention all N900 Vodafone users in the UK!
 

i just got an sms! which is nice.... odd use of question marks tho!



Thanks for your recent email.?

We would usually give you a full reply within 24 hours however we are still looking into the details of your query, therefore you may experience a slight delay.?

We thank you for your patience and promise to be back to you within the next 24 hours.
?
Vodafone.

Re: Attention all N900 Vodafone users in the UK!
 

well it's just been a week since I sent mine

You would think that they would be acting a bit more sharply than this if they are receiving a bunch of letters all at once from n900 users who wish to cancel

Re: Attention all N900 Vodafone users in the UK!
 

http://forum.vodafone.co.uk/topic/71...9&#entry476699

just when we thought things were starting to improve vodafone want to pull another fast one

Re: Attention all N900 Vodafone users in the UK!
 

did anyone managed to cancel a contract?

Re: Attention all N900 Vodafone users in the UK!
 

Yes I was one of the lucky few. Took me 60+ emails, a tracked delivery letter and a couple of recorded calls but I got there and it's amazing not being tied to Voda, I currently enjoy a 2Gb internet package on 3's Sim Zero rate for £5 per month after only having my handset for 9 months out of a 2 year contract.

Re: Attention all N900 Vodafone users in the UK!
 

Did you keep the phone?

Re: Attention all N900 Vodafone users in the UK!
 

"Hi XXXXX

I sincerely apologise for all the inconvenience caused, as this is absolutely not the way Vodafone believes in serving its customers.

I have checked your account and I can see that Vodafone Mobile Internet is active on your account.

You will get 500 MB fair usage policy with Vodafone Mobile Internet.

Once you are about to exceed your usage, you will be informed in prior by text message.

Furthermore, I have checked your account and I can see that you are in an 24 months contract with us which will complete on 19/09/2012.

If you wish to cancel your contract before the contract end date then you will be charged an Early Cancellation Fees of £607.46.

To pay the early cancellation fee, you can choose any of the payments options below:

Payment by Credit/Debit card

To make a payment by credit / debit card, please call us on 191 from your Vodafone mobile phone or 08700 700 191 from a fixed phone line or +447836 191 191 whilst abroad (7 days a week between 8:00 to 22:00 hours) and select option 1 followed by the option 2. Our advisors will be happy to assist you.

Payment by cheque.

If you wish us to send a cheque, please post your cheque along with the details mentioned below:



1. Cheque payable to Vodafone Limited.



2. Write your account number and mobile number behind the cheque.



3. Send the cheque and payment slip to us in the envelope attached to the bill or else in any other envelope to the address mentioned below:



Vodafone Limited

P O Box 932

Doncaster

DN4 5XW



Once you make the payment, please get back to me with 30 days notice for the cancellation of your account.

Trust this helps.

Kind regards,




Gitesh Khoteja
Vodafone Customer Services

Thank you for being a Vodafone customer and I hope you enjoy all that Vodafone has to offer.

Vodafone has logged your email address in case it needs to contact you about other matters relating to your account. It may also be used for marketing purposes - you will soon receive an email explaining this and how you can opt out."


Just got this from vodafone they obviously did not read the email I sent them because it was the same as the one from a few pages ago

Re: Attention all N900 Vodafone users in the UK!
 

I sent my letter off last week recorded delivery - I await the reply with interest :)

It seems odd that some people have recieved a text (myself being one of them) that Vodafone thinks you are allowed to cancel with, but others haven't recieved this specific text yet and are annoyed that they can't cancel.

What is this text based on? Data usage? Why have some recieved the text and some not? There must be something that Vodafone are using to choose who they send the certain text to that you can cancel with...

Re: Attention all N900 Vodafone users in the UK!
 

the text is sent automatically once you hit 75% of your data allowance. I already passed my data allowance when the text went out, so when my data resets (tomorrow or 18th sep) im gonna download like crazy to get this ****ing text.

I sent in my cancellation letter already, but as always. I have not had ANY feedback

Re: Attention all N900 Vodafone users in the UK!
 

Yes, I have been with Voda since December last year on the N900 and I'm not about to hand back my phone without a fight after paying 9 months rental. They didn't quibble, the director's office sent me a confirmation email also stating my contract was being released without penalty, there will be no early termination fee and I get to keep my equipment.

Re: Attention all N900 Vodafone users in the UK!
 

yahooo... im out! well i got my pac at least... just need to find a new network... hurry up N9 !!!!

no question about keeping n900 tho. they didnt mention it.

Re: Attention all N900 Vodafone users in the UK!
 

How long since you sent the cancelation letter to their acceptance?
They still havent bothered replying to mine, despite 2 special delivery letters being received and lots of emails to the directors office its not around 3 weeks since they were received by Vodafone

Getting totally sick of thier bad attitude towards us

Re: Attention all N900 Vodafone users in the UK!
 

Good news, people. I've just received the following letter from Vodafone...

I'll take that as a confirmation. It'll have to be, because i've already cancelled my direct debit, and i'm not going back on this.
So, if you've tried to cancel and they've refused - don't give up!

Edit - Funnily enough, i'm typing this as I watch Vodafone's CEO give his speech at Nokia World on their website.

"Our network is no longer about just making calls, it's about entertaining our customers"

On 500mb a month? I don't think so.

Re: Attention all N900 Vodafone users in the UK!
 

Thanks for the update. Just written my letter and will mail it today.
I think cancelling the Direct debit is a good move if they dont respond to the letter in time.

Re: Attention all N900 Vodafone users in the UK!
 

I'm on the phone to Vodafone as I type, they're giving me a PAK code.
Which basically means i'm free!
Never been happier.

Re: Attention all N900 Vodafone users in the UK!
 

Just looking around at what I can use once im off vodafone.

T-Mobile UK do a good sim only package. £25 a month, 900 mins, 500 texts and unlimited internet ("bolt on" you add).

Not a bad package to be on until a better handset comes out and you can sign up to a contract.

Re: Attention all N900 Vodafone users in the UK!
 

i think you have received the generic letter they have posted out to all who have attempted to cancel - including those who are already away!

Re: Attention all N900 Vodafone users in the UK!
 

make sure you have WRITTEN (hard copy or email) confirmation that you can leave without penalty. otherwise you may be subject to the early termination fee.

anyone can get a PAC at any time during a contract.

Re: Attention all N900 Vodafone users in the UK!
 

Look at what I found in my inbox today :D

Hi XXXX,


Thank you for your recent email requesting the cancellation of your account due to our out of bundle charges for data.



We have assessed your request and confirm as the charges would increase your overall bill by 10% or more you are eligible to cancel your account without penalty and retain the equipment provided for use with this agreement.



Your request has been processed and your account will be cancelled on the 30th September 2010, you will be required to make payment for all line rental and usage charges up to and including this date via your normal payment method.



Kind regards,




Simranjeet Kuar

Vodafone Customer Services

We hope you have found our Email Customer Service helpful and convenient. To contact us please click 'here'.

Thank you for being a Vodafone customer and I hope you enjoy all that Vodafone has to offer.

Vodafone has logged your email address in case it needs to contact you about other matters relating to your account. It may also be used for marketing purposes - you will soon receive an email explaining this and how you can opt out.

Re: Attention all N900 Vodafone users in the UK!
 

Dating back to May when I first heard about it I lodged a complaint, went back and forth about 5 times then nothing until August. Got the text saying £5 on 17 August, sent in letter, wasn't received, sent in recorded letter on 24 August that was received the next day, then sent daily emails to director's office, phoned customer services once every 3 days, recorded the calls, sent them to the director's office pointing out mistakes, really invested some effort into it. I was free by 2 September, so 9 days from my recorded letter being acknowledged.

You have to make a real nuisance of yourself to get it done so quickly though. Start recording calls and sending them to director's office, tell them you are recording them all so you can use them with a third party at a later date (I threatened to publish mine online for all to hear).

Re: Attention all N900 Vodafone users in the UK!
 

sent letter 2 weeks ago with no reply. pasted the letter in email and sent to directors office and to ccwebcare. directors office said they will send a letter out. webcare have replied first telling me bull, then i quoted some of the eforum. but she seems to just keep telling me to wait till i get charged.....

Stefan, you are entitled to cancel your contract without Early termination fee when your billed usage is same but the charges are different.

she also said my monthly usage wasnt the same, but its all been about 700mb to 850mb. how am going to have the exact useage every month!!! :o i have emailed this question back, also making note of the poor customer service data enquiry that is 2 days out of date!!

Re: Attention all N900 Vodafone users in the UK!
 

My bil would go up by around 40%, i've sent my letter in (2 weeks ago) and had acknowledgement that they have got the letter, but nothing since. I rang up customer service yesterday and he seems to believe my contract will be cancelled and my PAC code sent out but I have to wait until the letter comes through telling me exactly whats going to happen.

Telling me?? I'll tell him... I am cancelling, and i'm keeping my phone and ... thats pretty much it!!