Re: Attention all N900 Vodafone users in the UK!
 

Thats what i am assuming is happening with me, except that i have not received ANY email replies from Vodafail.

I've emailed them again today telling them that because of lack of communication, i assume they agree to my termination without penalty, and will be requesting my PAC code and cancelling my direct debit.

I'll sit patiently (i'll give it another 24 hours till i send another email) and wait for their reply.

Re: Attention all N900 Vodafone users in the UK!
 

Hi Guys,

Just some info, I followed the advice on here and on wednesday used one of the template letters from here and sent an e-mail to all 3 email adds provided.

Got that reply the next morning on thursday that some of u got from the directors office saying if i can cancel i'd be contacted before end of the day, if i can't cancel i'd be told in writing.

I gave it until 4pm, I hadn't recieved a call so i emailed back to the director's office saying that I havent received a call and hope it is not because you are hoping to write to me with some excuse to why i can't cancel as i have shown my t&c's to a solicitor who has said there is no reason why I shouldn't be able to cancel. After 10 yrs with vodafone I am disappointed that you have breached our terms and would be even more disappointed if you were then to try and keep me on a contract illegitimately.

Within 40 mins i recieved a call from CS with the usual 3 options.
I opted for a 12month sim only deal, 900mins, unlimited texts, 1.5gb internet and 1000 landline mins for 17.50 a month.

Hope thats helped some of you..and thanks to all those whose info helped me.

Re: Attention all N900 Vodafone users in the UK!
 

Cheers, thats my next email sorted.

And bonus, i know a solicitor friend very well, so if they wanna question anything, i'll get him to write to them.

Re: Attention all N900 Vodafone users in the UK!
 

sent my emails to customer services and directors office. was told to send them a hard copy which i did on monday.
heard nothing back in last couple of days.
just been on to cs... i am the only person who has phoned with the problem. the txts i got saying i will be charged from the 1st are a mistake. he has guaranteed me i won't be charged for using internet from today even though i'm over 2gb for the month
he has put this on my notes on my account (so he said).

also he has every tarrif possible and it's impossible for anybody to be put on a 1.5 gb allowance. although some on here have been given the 1.5 gb option.

confused

Re: Attention all N900 Vodafone users in the UK!
 

Normal CS don't know anything about this..When I got my call I was on the phone to CS who were telling me I wasnt on Unlimited Internet in the 1st place and even if i was the terms haven't been breached..whilst i was arguing with her i got a call, i noticed it was a vodafone customer service number, so i hung up on her and answered the call. The guy cut straight to the chase and said i have three options etc etc

Re: Attention all N900 Vodafone users in the UK!
 

My misery begins. I got impatient so called Vodafone's CS. The women did not know ANYTHING and asked me to call complaints department. Apparently someone senior will call me in 24 hours.

Btw is 191 free to call?

Re: Attention all N900 Vodafone users in the UK!
 

191 is free from your voda sim yes!!
well it better bloody had be!!

Re: Attention all N900 Vodafone users in the UK!
 

good luck with that! :D

Re: Attention all N900 Vodafone users in the UK!
 

just got an email from the directors. they have assessed my last bill.
i am not able to cancel because my last bill will not increase by more than 10 percent.
last bill was £26
data 1.7 gb = £15 with extra charge?

this seems to me rather more than 10 percent?



my last 3 bills before were less than 26 and over 2gb data

am i working something out wrong?

confused

Re: Attention all N900 Vodafone users in the UK!
 

They assess it without the VAT but that shouldn't make much of a difference. It means you will have gone over by 1.2gig (remember you will get 500meg as standard) which will cost you £10 extra....so it's more than 10% in my book!

Re: Attention all N900 Vodafone users in the UK!
 

they charge for the first kb over the 500 though don't they? so it would be the 15 pound?
either way,with my limited ability its still way over 10 percent?

confused

Re: Attention all N900 Vodafone users in the UK!
 

Still no contact from them other than the pac code
REALLY p1ssed off now
If I was to use the pac code then they could assume I was cancelling and agreeing to pay the ETF's

Wierd thing is, nowhere in any of my cancellation letters, or emails did I ask for my pac code.

I sent another email yesterday but as usual no reply.
Think I'll rack up andother 1.1GB before the billing date, that will mean the bill goes up by WAY more than the 10% they required, even though I'd already sent proof of why I think it will be higher and going by my previous bills it would anyway.

God I HATE that company now

Re: Attention all N900 Vodafone users in the UK!
 

I owe you a pint!

2 Hours after i sent a new email using your idea, i had a reply back telling me that they "have assessed my request and confirm that i can cancel without penalty and keep all equipment provided"

But... i have not received my PAC code yet. they say they are processing it, but that was Friday, hoping i get it today so i can go to O2 shop and get a new sim.

Re: Attention all N900 Vodafone users in the UK!
 

"go to 02 shop and get a new sim"

check out giffgaff mate! it's 02 network but much better deal.

Re: Attention all N900 Vodafone users in the UK!
 

All,
I sent email and hardcopy and got a reply from them on Friday evening saying "We have assessed your last bill and confirm the charges would not increase your overall bill by more than 10% .Consequently you are not eligible to cancel your account...."
[edit]

Their data is correct my last bill did not go over 500Mb, however in June and July it did then i stopped using GPRS because of this charging ?
[edit]

It clearly suits them to look at my last bill as it does not exceed 10% - is that it over for me ?

Re: Attention all N900 Vodafone users in the UK!
 

I thought the £15 O2 offer was ok for me, but obviously, the £10 GiffGaff offer is even better for me.

How does it work exactly?

Do i have to top up £10 on same date each month? i.e. Will my first £10 top up be used and then i will be told when it runs out?

EDIT: Just been readin the site, seems i can do Auto-Top Up.

Re: Attention all N900 Vodafone users in the UK!
 

Any chance someone can comment on my previous post yesterday @ 12:06 PM ?

Re: Attention all N900 Vodafone users in the UK!
 

I've just received the text containing my PAC code and confirming I can end my contract and keep the equiipment...

Has anybody received the text and then taken out a brand new Vodafone contract? Will I be able to do this? Will I be able to keep my number? I quite like the look of the HTC Desire HD...

Re: Attention all N900 Vodafone users in the UK!
 

Unfortunately you're in a pickle. I think the 10% clause is in the contract, and a 10% increase in the previous months bill is also in there (am i wrong?). This is why a lot of people started streaming music and watching youtube videos to raise their data useage so when the charges were introduced they were in a position to say "look!!! im more than 10%".

Follow the vodafone forums on this topic to get more info but Vodafone are playing with us so we must find a way out.

Re: Attention all N900 Vodafone users in the UK!
 

Oh loooky !!! i replied again this morning via email.

And this afternoon i have a PAC code saying i can leave without charge. awesome.

thanks to all who have contributed.

Re: Attention all N900 Vodafone users in the UK!
 

Don't let them fob you off with the 10% clause as, in effect, they are penalising you for not 'abusing' the Fair Usage Policy by consistently staying below 500Mb.

Re: Attention all N900 Vodafone users in the UK!
 

i had the same email as you,although i ws definately over the 10 percent. i emailed the directors office back twice and still no reply.
which email did you use please?

on a different matter. just checked my bill for the 1st oct and they hav'nt charged me for data used,although i was over 2gb for the month.

Re: Attention all N900 Vodafone users in the UK!
 

You replied to who this morning?
I'm still waiting 2 months after first asking to be cancelled for any answer from them

The only thing I've had is the pac code which I didnt actually ask for.

Re: Attention all N900 Vodafone users in the UK!
 

well they seem to have changed their minds , their first response from vodafonedirectorsoffice@gb... said i could not cancel.

I replied saying i was not happy - and offered an analogy that if a Vodafone supplier changed their T&Cs which ended up costing Vodafone more money they would not accept the change and that it was convenient for them to use my previous months bill ( in previous i had exceed 500Mb. )

I'm not sure my analogy won the argument, but i received a 2nd email today from customer.care with a PAC saying i can cancel and keep the equipment. different departments saying different things ?

... GiffGaff Sim on the way, I'm taking this last email as enough to cancel.

Now do i cancel my DD after i transfer the PAC code , then phone VF for a final bill, i guess the worry is that I transfer PAC, which in turn cancels my contract - and then i get a bill for 14*£30

Re: Attention all N900 Vodafone users in the UK!
 

it's all going rather badly for me

I sent a letter, emailed which they say they have not received.

I just spent an hour on the phone, after 5 people all i got was they have not changed the contract in anyway and I am not entitled to cancel.

what do i do now?

Re: Attention all N900 Vodafone users in the UK!
 

I got this email back, not sure what to do now.....

Any advice peeps?

Re: Attention all N900 Vodafone users in the UK!
 

Andrew.Austin@vodafone.com this never came from me if he asks

Re: Attention all N900 Vodafone users in the UK!
 

sarah dot green2 @ also, use them both. Again that didn't come from me.

Re: Attention all N900 Vodafone users in the UK!
 

only just got a N900 and i'm getting txts to say i'm about to go over my data usage. is it to late to do anything about it now? am i stuck with vodafone?

any help greatly appreciated

Re: Attention all N900 Vodafone users in the UK!
 

This is a mess !

Today i received my giff gaff sim along with a letter from vodaphone saying i COULD NOT cancel contradicting that last email i received which that stated i could leave along with my PAC code with no charges.

I going to use the PAC code and cancel the DD ... fun a games

Its clear vodafone are in disarray over this

Re: Attention all N900 Vodafone users in the UK!
 

didn't voda say they were mailing everybody who couldnt cancel.
maybe they posted your letter before you got termination.

giffgaff...i have used 1.5 gb on my 10 pound goodybag so far.
looks like it truely is unlimited.

i have emailed voda on every email i can get hold of and they are just ignoring me now it seems. they really are a set of arsewipes!!

Re: Attention all N900 Vodafone users in the UK!
 

I am really fed up with Voda just giving me the run around this is the email they sent me.
Hi Philip,

I completely understand your frustration in not having your query dealt with in a more efficient manner


I apologise for all the inconvenience caused and I am happy to help you.

Phlip, I confirm that your price plan is 700 minutes + 250 texts + Vodafone passport + Vodafone Mobile Internet @ £38.30 excluding vat.

If you have any proof that we have offered you Unlimited Internet on you account, please get back to me and I'll be happy to update it on our system.

Philip, to take your number to a new provider you need a PAC (Port Authorisation Code).

We will attempt to contact you within the next 48 working hours to give you your PAC code and go over the final details of your account. The number we will call from will be 08080 024636, please save this in your phone contacts so you know it is Vodafone calling.

Your 12 month commitment period has started from 4th January 2010 and will be complete on 3rd of January 2011. To cancel your account before your commitment completion date and transfer it to another service provider, there will be an early cancellation charge and this will appear on your final bill. Your early cancellation charge as of today is £108.84.

In the meantime I’ve arranged this to be sent to you, which you will receive within 48 working hours. When you receive it, all you need to do is advise your new Service Provider of the PAC.

They’ll then process your request and provide you with a date your number will be transferred. This is called a port date.

As soon as your number ports to your new Service Provider your account with Vodafone will cease. You will receive final bill once the number is ported. You will be required to pay line rental and call charges up to this date.

Please note that if your PAC code is not used your Vodafone account will remain active until you instruct us further. The PAC is valid for 30 days from the date of issue.

I trust this helps.

Kind regards,







Sanmita Mule
Vodafone Customer Services

Re: Attention all N900 Vodafone users in the UK!
 

Strange thing happened. I got a letter (through the post) in reply to my letter requesting my contract be cancelled in lieu of the Introduction of Out of Bundle charges. The letter confirmed that I can cancel and provided me with a PAC code.

This is strange because Vodafone had previously said by email that they would call the customers who could cancel and write letters to those who couldnt explaining why not.

So Im free of vodafone. Thanks to all who contributed in this thread.

Re: Attention all N900 Vodafone users in the UK!
 

afaq,

I'm opposite;

i sent a letter and email.

Voda replied by email to say , i can cancel but i must pay the full amount.

I replied to this email, and received and 2nd response saying i could cancel without charge and the email contained my PAC code.

This morning i received a letter saying i could not LOL.

So I'm now in the position of not really knowing here i stand - however i have already transfered the PAC to giff gaff and this will of course mean the voda account terminates - i'm now worried that they are gonna come looking for £400 ....

Re: Attention all N900 Vodafone users in the UK!
 

anyone????????

Re: Attention all N900 Vodafone users in the UK!
 

When did you start your contract? (exact date). If it has been in the last month or two then you are out of luck. Vodafone announced the 500Mb limit recently and thus have not marketed their new contracts as Unlimited*

So depends when you started with Vodafone.




* Fair use policy

Re: Attention all N900 Vodafone users in the UK!
 

I say take the response that suits you. They messed up you didnt. Cancel your Direct debit (assume you already have). And when they come looking for money say you have communication which states the opposite. As a consumer I believe you have the advantage here. They wont take you to court.

Re: Attention all N900 Vodafone users in the UK!
 

I got that letter too, even tho its been almost a month since I left VF lol!

Re: Attention all N900 Vodafone users in the UK!
 

I took out my contract in december 2009, been recieving texts saying I'm about to go over my limit and I didn't do anything untill a few days ago I rang them up about the problem they said there was a 14 day cooling period and if I wanted to cancel I'd have to pay cancellation fees... is it too late for me to have any chance of cancelling for free, is the cooling period true?

I'm not mistaken by thinking if the contract is cancelled the phone is still ours, am I?

Re: Attention all N900 Vodafone users in the UK!
 

The new charges were introduced Oct 1 (as per the text, which you said you were also getting). They were legally obliged to give you 14 days notice (minimum) before introducing these charges. So Vodafone informed everyone at the latest by 15th Sept 2010. As It is now past Oct 1, you have missed your window to cancel (which was before Oct 1).

There might be another way but I am not aware of it. Best to contact them directly and see what response you get. Email the directors office (email was given a few posts back).

Good luck.