Re: Attention all N900 Vodafone users in the UK!
 

that 6 months difference makes a lot of difference to me.... anyway, i only really recieve calls. so i dont care for loads of mins.

and had mine 7 months....

Re: Attention all N900 Vodafone users in the UK!
 

I normally record my calls to customer services, and at the end, I ask them if they will be happy if I use this phone call as proof later on...
Well, its not that I care what they reply, I just let them know, and then ask them to confirm again what they said.. llol, together with their name and dept

Re: Attention all N900 Vodafone users in the UK!
 

You should have asked him then whats the point of having a contract if they can amend it whenever they want, and just let customers know whats happening. ......

I just got an email from ASA, unfortunately they dont deal with online ads.. but tbh, i dont remember complaining to ASA:D, maybe out of stress yesterday i did it (other type of stress, not voda :p) .

KEEP COOL GUYS, LETS WAIT FOR THE TEXT MESSAGE..
We waited for PR1.2 for so long, I'm sure we can hold on a bit more:D:D
cancellation notices wont work at this moment, because our terms are still the same (YET)

Re: Attention all N900 Vodafone users in the UK!
 

I find it quite amusing actually that when I was speaking to the customer service guy, it was clear he was just reading a book and trying to answer my questions, and knew nothing of the terms and conditions I was quoting.

I honestly dont see how they can get out of this, without changing there minds and not changing our terms and conditions.

I actually quite like voda as a network, I always have full signal and its pretty fast, but I cant be having a limit on my data, I use it for allsorts inc skype

Re: Attention all N900 Vodafone users in the UK!
 

Big update, gentlemen!

Vodafone have made a press release about the new charges, and acknowledged that some users WILL be able to cancel their contracts.
Bitterwallet have kindly provided a template letter to send to the bastards.

http://www.bitterwallet.com/how-to-c...emplates/29324

Re: Attention all N900 Vodafone users in the UK!
 

How do you think this would effect getting a mobile contract in the future? I bet they will have some sort of database of people who have screwed them over. Not to mention a blot on your credit rating.
These companies always win and its just not right.. I hope this turns out to be an idea floated by Vodafone and they see sense before it actaully happens.

Re: Attention all N900 Vodafone users in the UK!
 

Nope, they're not going to go back on this, especially as they've just made the official press release.
If you don't cancel before the charges come into effect, they will take that as you accepting them and you'll be stuck.

It shouldn't affect your credit rating, as long as you haven't missed any payments so far. They're at fault, not you.

EDIT - I'll put this here too, to make sure people see it if they only see this page.


Vodafone have made a press release about the new charges, and acknowledged that some users WILL be able to cancel their contracts.
Bitterwallet have kindly provided a template letter to send to the bastards.

http://www.bitterwallet.com/how-to-c...emplates/29324

Re: Attention all N900 Vodafone users in the UK!
 

I havent been notified of the change to my contract so they arent valid in that sense

A press release that I know nothing about doesnt necessarily mean I have accepted the new terms of the contract

Re: Attention all N900 Vodafone users in the UK!
 

WHY the heck do they keep telling this:

who told them I only need it for email, maps and bbc?
I listen to internet radio
I am on facebook the whole day
I am on msn the whole day
I have RSS feeds
on top of a few email accounts, skype, etc...

Re: Attention all N900 Vodafone users in the UK!
 

No where in the press release does it mention the current FAIR USAGE POLICY...
Vodafone is trying to play the game in their favour (typical)...

It mentions "their upper limit", making customers THINK that that ACTUALLY IS their upper limit.... when it clearly is not...

This is called "introducing the upper limit" , not "letting customers know about the upper limit".. There IS NO upper limit currently in place

Re: Attention all N900 Vodafone users in the UK!
 

colld someone who has been able to open the cancelation letter on bitterwallet please post it as i cant open it on my n900,
Thanks

Re: Attention all N900 Vodafone users in the UK!
 

Skype calls are only free if you use the 3 provided software, not the Connection provided by Maemo!

Re: Attention all N900 Vodafone users in the UK!
 

[add your name, postal address, email address & telephone number]

Customer Relations
Vodafone Group Plc
Vodafone House
The Connection
Newbury
Berkshire
RG14 2FN
[date]

By Recorded Delivery Post

Dear Sirs,

RE: Termination of Pay Monthly Mobile Contract –Mobile # [your mobile No.] Account No. [your Account No.] .

I hereby terminate my pay monthly mobile telephone contract with Vodafone, in accordance with §11.a of your May 2009 Pay Monthly airtime agreement terms and conditions.

There are two reasons I am terminating my contract:

1. Information posted on the Vodafone eForums on 6 May 2010 at 3:39 PM states that Vodafone intends to introduce Out Of Bundle charging for Pay Monthly customers from 1 June 2010. A further post clarified this on 7 May 2010 at 5:00 PM. The net result is that my agreement with Vodafone will no longer be subject to a Fair Use Policy, as stated in §27 of the Vodafone Your Plan Price Plan Terms.

According to §7 of the Pay Monthly airtime agreement, any changes to the agreement, which includes the Vodafone Your Plan Price Plan Terms, require at least 30 days’ notice. I have received no such notice, and therefore consider Vodafone to be in breach of its agreement.

2. The changes to my agreement as outlined above will mean my mobile usage will be subject to automatic out-of-bundle charges and no Fair Use Policy, a change which is to my Significant Disadvantage as it restricts use of data services, specifically mobile applications, for the remainder of my contract. Any attempt to impose them on me without allowing a penalty–free right to cancel, is unfair and unenforceable as a matter of law.

§11.b of the Pay monthly airtime agreement states I may end my agreement if such changes cause Significant Disadvantage. Furthermore, these automatic charges offend §(i)-(l) inclusive of Schedule 2 and §5 of the Unfair Terms in Consumer Contracts Regulations 1999. In particular, Schedule 2 (1)”(l) …allowing a seller of goods or supplier of services to increase their price without in both cases giving the consumer the corresponding right to cancel the contract if the final price is too high in relation to the price agreed when the contract was concluded;..”

You will be aware of Ofcom’s Guidance that this is objectionable “under continuing contracts where consumers are 'captive' – that is, they have no penalty-free right to cancel” but you have not seen fit to comply with Ofcom’s advice that to be fair; Any kind of variation clause may in principle be fair if consumers are free to escape its effects by ending the contract. To be genuinely free to cancel, they must not be left worse off for having entered the contract, whether by experiencing financial loss (for example, forfeiture of a prepayment) or serious inconvenience, or any other adverse consequences.”

I now exercise my legal right to cancel the contract due to your breach of agreed terms, your automatic charges and the Significant Disadvantage that they cause.

I reject as unfair your attempt to artificially limit the right to cancel to some scenarios and not others in the face of the clear legislation and regulatory guidance and General Condition 9. Any attempt to claim a penalty and in particular a cancellation charge will be resisted. These terms are also unfair and therefore non-binding and unenforceable. Any claim for them will be disputed and you will need a Court Order to obtain payment of them. I will defend any legal proceedings for such sums under the Unfair Terms in Consumer Contracts Regulations 1999.

[I have spoken to your account staff and can confirm that no charges have been incurred in excess of the monthly charges paid in advance –which I have paid as usual. I will cancel my direct debit immediately.]

OR

[I have spoken to your account staff and can confirm [£ ] of other charges have been incurred in excess of the monthly charges paid in advance –which I have paid as usual. I will cancel my direct debit immediately. I now enclose a cheque in full and final satisfaction of the remaining charges owed to you under the contract and including any ancillary or collateral contracts, if any.] [NB in this case ---don’t forget to add “In Full and Final Settlement” to the cheque].

Yours sincerely,

Re: Attention all N900 Vodafone users in the UK!
 

@UNderworld

Cheers mate

Re: Attention all N900 Vodafone users in the UK!
 

ur welcom..
more char:D

Edit: reminding anyone new who wants further info:
http://forums.moneysavingexpert.com/...1#post32681487

Re: Attention all N900 Vodafone users in the UK!
 

ha ah the rep i just called is now saying that they have not been updated on the fup and if it is going to change they will text me, but she said nothing is set yet and it might not be. i told her im not going to wait as i paid double on my bill this month in calls as i knew mw terms when i took out contract but that they cant just change the fup. she said we not changing anything. funny thing is she thought i had an iphone and i took this contract out with n900

Re: Attention all N900 Vodafone users in the UK!
 

if they talk about "them texting you" , its quite obvious they know about it.. otherwise, she would have said: we will contact you / let you know / inform you... but not "text you" ...

They have been told to "make as if they dont know anything" because it has not been announced to customers yet

Re: Attention all N900 Vodafone users in the UK!
 

Hope someone manages to get out of this soon, i will certainly be sending that letter if it works

Re: Attention all N900 Vodafone users in the UK!
 

Thats a great template letter,

But should I still use it if I want a PAC and to keep my number.

Or should I just add into the first paragraph that I'll require a PAC to port my number to a non bastard network (as if such a thing exists).

Re: Attention all N900 Vodafone users in the UK!
 

not worth sending out letters now...
wait till you get a text message.. then we will be more assured of the increase... and will have a solid ground to fight on;)
you can request PAC any time


How about the networks "Failed to disclose key information" about FUP??? They make a contract based on their policy.. are we meant to go through their whole set of policies to find out "key information" like usage limits??

Re: Attention all N900 Vodafone users in the UK!
 

reading that template letter, it doesnt mention the 10% rule, so would be ok for anyone to use it?! does anyone agree? or am I blind?!!

Re: Attention all N900 Vodafone users in the UK!
 

According to the Bitter wallet article they have breached the contract regardless just by not providing 30 days notice.

Personally I'll try to get my wife's contract cancelled too even though She's never used the internet.
She pays for it and has 13 months left of her contract, who are they to say she won't become a heavy user of the net in the remaining contract time.

Re: Attention all N900 Vodafone users in the UK!
 

Think I will also consider sending the letter, as I dont agree with the change they plan to make, if they were clever tho, they would just give 30 days notice.... that would negate that particular issue...

Re: Attention all N900 Vodafone users in the UK!
 

Could i be really cheeky and get a phone now on contract and then cancel in a couple of weeks and keep the phone

Re: Attention all N900 Vodafone users in the UK!
 

haha, that made me really Laugh Out Loud

Re: Attention all N900 Vodafone users in the UK!
 

this is getting exciting.
im tired of being screwed by big companies.

as for PAC code just call them and ask for it. say you are cancelling your contract and would need a pac code asap. if they ask for termination feee etc just say i am writing a letter to vodafone but for now you can take my payment for any outstanding bills.

Re: Attention all N900 Vodafone users in the UK!
 

Do you think id get away with it. If i get some thick bloke in a shop i might pull it off lol

Re: Attention all N900 Vodafone users in the UK!
 

no harm in trying :p ..

Ive been thinking the same, but then I thought they are stupid, but not THAT much:D:D

they would already have new t&c in place

Re: Attention all N900 Vodafone users in the UK!
 

i got mine with MPD with 3 months free insurance. This insurance is provided by MPD so i'll have to cancel that with them.

Re: Attention all N900 Vodafone users in the UK!
 

I recommend T-mobile, very good 3g coverage in the uk, I have used web & Walk with a dongle before moving my contract from vodafone and while t-mobile do throttle your speed if you go over the fair usage, fair usage on web & walk used to be 3gb but might be 5gb now... the good thing about t-mobile is they never charge you if you go over the fair usage limit. web & walk is the package that comes with n900 (same as dongle package for a £5, but my web & walk package was free, on £20 month contract, 300 miunutes with 300 or 600 texts...).

Not only i manage to get the n900 cheaper then anywhere else, vodafone gave me an extremely hard time when i tried to leave and insulted my intellengence (as a long term customer) with an offer which was nowhere as good as t-mobile.

Re: Attention all N900 Vodafone users in the UK!
 

Saw this from T-mobiles UK site

For the Desire:

This phone needs our Internet Booster, giving you unlimited internet.

Clever phones like this needs the internet for their 'always-on' internet connection, internet will be included in your price plan, so you can choose a different Flexible Booster.

Re: Attention all N900 Vodafone users in the UK!
 

another thing to remember about vodafone, in order for vodafone to have the right to sell iphones, vodafone had to increase the iphone data fair usage to 1gb were other phone contracts users only get 500mb...

Re: Attention all N900 Vodafone users in the UK!
 

you dont HAVE to... you can still keep the insurance on pay as you go

Re: Attention all N900 Vodafone users in the UK!
 

Just saw this from the Vodafone forums:

Posted Yesterday, 03:40 PM
Worked for me, Just been on phone with voda cancellations and they said yes you are allowed to cancel if this change will increase your bill by more than 10% email or write in and we will sort it.
Email already sent, giffgaff here i come, no fair use policy at all from now on.

Re: Attention all N900 Vodafone users in the UK!
 

No:D your contract is with Vodafone

What fee? There is no termination fee etc...
If vodafone amends the contract, its their responsibility... We just do not agree to the new contract, and give them 30 days notice..

The mobile phone supplied to you is not in the agreement. Agreement only has minutes, text, internet, vodafone passport, and all those services you took with them...:D

If we are eligible to cancel the contract due to any of the clauses in 11.2, we only will have to pay for the rest 30days' notice period. thats it:eek::eek:

Re: Attention all N900 Vodafone users in the UK!
 

since they will also be selling the iPad, you can imagine that the data usage VF see is gna go through the roof! so perhaps they are trying to stablise the smartphone as they realise the potential the iPad will have on their network!

Re: Attention all N900 Vodafone users in the UK!
 

all CSA's at vodafone I spoke to, since Saturday, have been telling me to wait until I get official notice of the change...

Also, one more thing, we dont have to wait for them to tell us under which clause of the contract we can cancel the agreement..

vodafone is trying to minimize its upcoming loss by spreading a rumour that only those who went over 500MB last/this month could be eligible for cancellation... They tend to draw everyone's attention only to that particular clause... BAD MOVE:D:D

Re: Attention all N900 Vodafone users in the UK!
 

what I dont understand is:
Home broadband is approx £20 (10mbps), you get WAAAY over 40GB per month.... - ive even been to nearly 300
50p per GB in this case (rough figures)

Vodafone one is £5 - you get 0.5GB...
got it yet?? yeah thats £10 per GB

A fair deal would be at least 3-4GB....

Re: Attention all N900 Vodafone users in the UK!
 

Pay attention to this post guys. He makes very good points.

Re: Attention all N900 Vodafone users in the UK!
 

but you did not read the small prints :D
THIS is what I call fair usage...

I'm moving to t-mobile with an htc desire as soon as I cancel this....