Re: Attention all N900 Vodafone users in the UK!
 

Vodafone is claiming these charges already existed, and are giving only 14 days' notice. Do you know why??

see below:
7.1 = Advantage to them
7.2 = Advantage to us

If they claim falsely that this is a change to the charges only and give 14 days' notice, they will not allow us to cancel the policy, according to 7.1

However, if they give 30 days' notice, this would mean we can proceed without doubt to cancel our policy under 7.2


Does "make changes" not include "increase charges"??

the only reason they are saying that these charges already existed and giving 14 days' notice onyly is: they want some shelter under 7.1

Re: Attention all N900 Vodafone users in the UK!
 

the difference in clause points is because people are referencing two contracts from 2008 and 2009. both 11.b and 11.d have the same text so it doesnt matter really. they will get the point.

Re: Attention all N900 Vodafone users in the UK!
 

Here is my situation. Can someone please help me!

I joined Vodafone in December 2009 and have been really unhappy with the service I received. I always get connection errors and my phone keeps disconnecting with almost any phone calls. Additionally, I hardly ever get any decent reception. I spoke to vodafone and they advised me to turn off 3G, which I have, and its been better but still is problematic. Thing is... I WANT 3G ON. Its a Internet Tablet and I dont want to be browsing the web in 2G!!! I live in London, so I dont have connection problems in this City!

I have never gone over the 500Mb limit, and dont have a problem with this. So... Can I still cancel the contract under these terms?

Of course I would bullcrap and tell them that im unhappy with the contract changes, bla bla bla. So would this be a viable way of getting OUT of the contract???

If I send them this letter, and tell them that they violated their own agreements, would I cancel this successfully? What do you think? If I stop the DD, would they NOT come after me and charge me the full contract fees and so on?

Also would I get to keep my beloved N900???

Please help! I think this would be a great opportunity to get out of the crap vodafone contract I am on now, and move back to O2, but I am not sure if I should do this!!! I am afraid vodafone will come after me and sue me silly!

Any advice would be greatly appreciated!

Re: Attention all N900 Vodafone users in the UK!
 

Surely we cant send letters until vodafone actually send us a text confirming the change?

Re: Attention all N900 Vodafone users in the UK!
 

Technically you already can. They have already stated the change on ther forums, and it's already all over the web. We got a text from them and they have already confirmed it on the phone to me. BUT yes we should wait for the text anyway. Makes arguments solid.

Re: Attention all N900 Vodafone users in the UK!
 

Ah I dont know actually. Find a copy of the contract and verify (and let us know :D). it should be on their website or in the email in the form of a link they sent you when you signed up.

Re: Attention all N900 Vodafone users in the UK!
 

posted on voda eforum this morning and on MSE by MattJ;


"Hello Everyone,

We have seen quite a bit of speculation on the out of bundle charges for Vodafone UK mobile internet users on forums and in the media. We wanted to clarify things. Here are the facts as they stand today:

In June we'll be introducing a free text service to tell our contract customers when they're approaching the upper limit of their data bundle. As the vast majority of our mobile internet subscribers (more than 97 percent) never reach the limit they will not be receiving the text alerts at all.

The minority of our customers (less then 3 percent) who do come close will receive a text telling them they are approaching their data allowance and advising them to monitor their usage going forward. At this point customers will not be charged anything more.

If after receiving several such alerts, over a period of few months, customers continue to use excessive amounts of data they will be contacted by Vodafone and advised to upgrade to another data plan to avoid incurring unnecessary additional charges.

Customers will be able to make an informed decision on whether to continue, limit their use or change to a different price plan, giving them total control of their spend.


However, if customers continue to use excessive amounts of data over a longer period of time, the costs are as follows:

Current charge Out of bundle charge

No handheld data bundle 50p a day for 25MB 50p for an additional 10MB

Handheld data bundle £5 a month, or £7.50 with a flexi-bundle £5 for an additional 500MB

Note: 500MB means you can read and reply to thousands of emails, download 24 Google maps and read 8,000 BBC News stories. Today, a tiny fraction of our customers use their full allowance.

Thanks,

Tom

eForum Team"

Sneaky bastards are to trying to wriggle out of it, now it's looking like a 'new text service' for us and a properly enforced fup.:mad:

Re: Attention all N900 Vodafone users in the UK!
 

That is an interesting change (though not predictable) to their upcoming policy.

They clearly read on their forums the number of users who will be leaving VF as they have some brains and have figured out the contract is in their favours and are now trying to minimise loss.

When i spoke to customer service agent a few days ago I specifically asked if there is another data package I can sign up to get more/unlimited data and I was told 'NO'.

My guess is, if this is all true, then we will be asked to pay MORE just to get the 1GB limit that Iphone users get (for free btw). Lets see how things settle but if that happens, does anyone know if we can argue on discriminative grounds for unfair pricing?

Re: Attention all N900 Vodafone users in the UK!
 

I'm sure O2 are telling the truth:rolleyes:, on no, hold on it's porkies.

Re: Attention all N900 Vodafone users in the UK!
 

No i think that is true. My cousin had it briefly and loved it.
Mmmm i wants a N900 and Desire handset now. Was really hoping I could cancel this contract.

Re: Attention all N900 Vodafone users in the UK!
 

Keep following the VF eForum for the latest updates. It is now being argued that there is still a change of T&C's - so drama goes on.

Link

Re: Attention all N900 Vodafone users in the UK!
 

waaaaaaaaaaaaaaat i can access Vodafone forum at work Grr i dont want to use my WAP incase i go near the ......... :P

Re: Attention all N900 Vodafone users in the UK!
 

I'm cheap.
For me - 1G/mo works out.
http://www.t-mobile.co.uk/services/payg/boosters/ - 20 quid for 6 months internet - on pay as you go.
I can see that 1G/mo would be tight for some.
But - I'm on wifi most of the time, and haven't actually hit 1G in any month yet.

This is only of course suitable if you don't make many calls or texts.

Re: Attention all N900 Vodafone users in the UK!
 

So do I have a case to cancel?

Re: Attention all N900 Vodafone users in the UK!
 

@ Snaps
We don't know yet as Vodafone's statement on their eforum this morning has confused the issue even further.
For the latest updates keep checking the vodafone eforum here, there is a thread on money saving expert here and not forgetting Bitter Wallet who are as of this moment bothering vodafone via twitter.

Re: Attention all N900 Vodafone users in the UK!
 

I was thinking the same its been leaked to see how we the customers react they saw they would have lost a lot of contracts. So have backed down..

Lets keep up the pressure on here and eforum

Re: Attention all N900 Vodafone users in the UK!
 

If they are changing my contract, I can refuse it, and cancel without any further fees involved?

Surely this is the way forward??

Re: Attention all N900 Vodafone users in the UK!
 

Yes but only if we can prove they have changed the contract.

This mornings statement is unclear, it could be read as Vodafone are just enforcing the fair usage policy strictly now, without changing any terms in the contract.
I really hope this is not the case, for now it's just wait and see.

Re: Attention all N900 Vodafone users in the UK!
 

I really hope that I can leave them. I guess I will wait for their message or letter to me informing me of the changes.

If we do manage to cancel our contracts, do we still keep the phone, or would I have to send it back? I got the phone through MobilePhonesDirect

Re: Attention all N900 Vodafone users in the UK!
 

It doesnt looks like you can! Thats the problem, because what they are saying now is they have not changed your contract!

Re: Attention all N900 Vodafone users in the UK!
 

Just because I haven't used 500mb this month, or last month, does not mean I may not want to be able to in the remainder of my 24 month contract without charge like I originally paid for, putting me at a significant disadvantage and thus giving me the right to terminate my contract.

good point made off eforum

Re: Attention all N900 Vodafone users in the UK!
 

It puts me in that category :)

Re: Attention all N900 Vodafone users in the UK!
 

i used Vodafone many years ago, i hate it :(

Re: Attention all N900 Vodafone users in the UK!
 

Update Here;

http://www.techradar.com/news/phone-...a-limit-688548

Re: Attention all N900 Vodafone users in the UK!
 

We have unfortunately become the victims of our own undoing.....

If none of these threads and arguments on blogs ect were here, voda would have done the change and we could have cancelled our contracts.

by making them realise how many people would have been aware of cancelling, they are back-pedalling quicktime, and just (re)enforcing the rules that were already here, only not as strict.

oh well.... best wait and see what happens

Re: Attention all N900 Vodafone users in the UK!
 

Hmm Not looking good. This was posted on eforums

Re: Attention all N900 Vodafone users in the UK!
 

Sounds to me like they are still going ahead with the change but not enforcing it at the moment, however when they do we will be well outside our time period for canceling.
If i recieve the proposed text message i will be canceling, its not about weather they will charge me, but that they will have the right to in future if we agree to the new terms by not canceling within 14 days of receiving of the change in the T&C's

We will have to see what the text actualy says

Re: Attention all N900 Vodafone users in the UK!
 

sounds as tho vodafone have backed off their plans to change the terms but rather give u 3 months so they can look at your useage, if you continue to use over 500mb after the 3rd month u will get charged, think they know by changing terms it would give us the chance to leave, this i think now closes that chance, i might be wrong but it looks like that way,

Re: Attention all N900 Vodafone users in the UK!
 

"were changing your contract so we can charge you if you go over your data alowance, but dont worry were only gonna enforce it on the really bad ones who go over on a regular bascis (for now)"

F*ck you vodafone, any attempt to change my T&C's will result in cancelation.

They are trying to take us for fools, any change to the way we are charged for our data is a change to our T&C's, end of

Re: Attention all N900 Vodafone users in the UK!
 

It will be interesting to see at what data usage vf decide to send out the 'slapped wrists' text.

I think they will be on a sticky wicket if its just over the 500meg mark seeing as the majority of us here signed up to 'unlimited' internet.

Re: Attention all N900 Vodafone users in the UK!
 

Still aren't we covered under the 11.2 term? If they do what they say, even if it is in 3 months from now, my bill will increase my more than 10%.

Just because they aren't doing it instantly doesn't mean its not being done, i'm confused of what the next course of action is really. I would be happy if they just gave me a 1gig allowance, as I only just go over and I'm sure I can reduce it that little bit, but 500mb is useless.

Kev

Re: Attention all N900 Vodafone users in the UK!
 

i agree with a previous post whereby we are giving VF too much ammunition to re-work the announcement so instead of a change to T&C's its simply a chance in semantics.
i wish everyone would just calm down and give it a couple of days; let VF release the announcement so we actually know the facts of the change, and everyone can begin to discuss the facts that affect us consumers. Then we can take it from there...

Re: Attention all N900 Vodafone users in the UK!
 

No, you've got it all wrong. None of this namby pamby wait and see cobblers......

LIGHT THE TORCHES AND SHARPEN THE PITCHFORKS.

Who's with me?

Re: Attention all N900 Vodafone users in the UK!
 

he had to give his phone back tho by looks of it

Re: Attention all N900 Vodafone users in the UK!
 

Do u think he had much choice though? They probably said on phone, you can cancel but you must return phone. If he rejected that they may have rejected cancelling the contract for him.

Re: Attention all N900 Vodafone users in the UK!
 

Looks like too many people rang up vodafone asking to terminate their contracts before they had even done anything. The big boss people then obviously thought 'oh- wait a minute, a lot of people might be able to cancel through this'.
If everyone just sticks to trying to work out what will work first, before trying to do it then vodafone wont know about it until it is too late and we can all use the method that works. At the moment if a few people DO manage to get out vodafone can just work on closing that loophole before the deadline comes.
We NEED to wait for the text/letter to come from them and then the legal minded people can get out the magnifying glass and examine every dotted i and crossed t to work out how we might all be able to get out of the contract.

Re: Attention all N900 Vodafone users in the UK!
 

Agreed! Until we get that text there is nowt we can do as they can change it as much as they like.

Re: Attention all N900 Vodafone users in the UK!
 

Anyone up for starting a bogus thread saying how much we all love vodafone, and we think people should be charged for going over the lim it? lol
Maybe that will be noticed too and the bosses will take notice of THAT one?

Somehow I don't really think so

Re: Attention all N900 Vodafone users in the UK!
 

Dear Mr xxxxxxx

Guy Laurence has passed your email to me as I am responsible for investigating matters raised with him.

Firstly let me offer my apologies for the experience you have had, whilst trying to obtain some clarity on this matter. I can assure you that this will be addressed internally.

Last week we sent an incorrect test message in error to a small number of customers informing them that they are coming up to the top end of the bundle and they would be charged if they went over. This has caused some confusion so we want to set the record straight and clarify what we're doing.



We are launching a free service on June 1st by alerting those customers who consistently use more than their data allowance. This alert will say we will review your spend and if you continue to use more data than your allowance consistently over the coming months, we'll contact you to have a chat about your usage and offer an alternative data plan to avoid incurring out of bundle charges. That means you will be able to manage your usage more effectively. We're also giving clarity to what these data rates are, for out of bundle charges.



Given you are already reaching your allowance and in some cases are over, from June 1st, you will start to receive an alert to say you've gone over your allowance. We will be tracking your usage, and in the following months if your usage continues to be over your data allowance, we will contact you to discuss alternatives (including for example, upgrading to one of our mobile broadband plans) and that you could incur charges.



As you know we have a Fair Usage Policy and for the vast majority of customers, they do not use more than their data allowance. This Fair Usage Policy has always formed part of your price plan Terms and Conditions and due to this we are not in a position to allow you to cancel your contract without penalty



I trust this clarifies Vodafone's position.



Kind regards

Re: Attention all N900 Vodafone users in the UK!
 

Hmmm....I got a similar email from the directors office, however mine said "I appreciate you were told that you had a price plan with unlimited data allowance, what we're doing is clarifying exactly what we mean by unlimited data allowance (500 Mb)".

Sent a "nice" response to this with the Oxford English Dictionaries definition of Unlimited too.

Still insisting I terminate my contract with no penalty and copied in the CEO's again as well.

They will love me :p