Re: Attention all N900 Vodafone users in the UK!
 

I got two messages yesterday within about thre hours. I didn't use over 1G in a day O_O

Re: Attention all N900 Vodafone users in the UK!
 

you can now ask for a free upgrade from 500mb to 1gb i called 191 yesterday and the first guy i spoke to didn't know what i was talking about but once i had checked the eforum and called them back refering to the post that it is stated on they upgraded me with no problem.

I haven"t had to agree to any new terms and conditions or anything so will still cancell if i get charged for going over the 1gb fup, but for now at least im less likely to go over and can browse/download without worrying about additional charges

Re: Attention all N900 Vodafone users in the UK!
 

really? thats awsome, think il be on the phone 1st thing tomorro morning :)

Re: Attention all N900 Vodafone users in the UK!
 

Oh really? FOR FREE YOU SAID? *does the happy dance* I had a message from them 2 days ago, I called them and the lady at the other end was like "er...yeah..just delete it, it must've been a mistake!" Basically, she didn't have a clue!

Re: Attention all N900 Vodafone users in the UK!
 

guys be careful

going from an unlimited plan a 1GB plan is NOT an "upgrade" by any stretch of imagination regardless of what they say

once you agree to the new plan (which is a hard cap, meaning you'll be charged as soon as you hit 1GB) there's no way they'll let you cancel as you have agreed to the new plan which is certainly not ambiguous as the old "unlimited" fup

if it was just about raising your "fup limit", certainly there was no need for your agreement.... the fact that they want you to call and ask for the new plan is just to screw you once for all, so that you'll have a hard cap, will be charged if you exceed it, and will have no option to cancel the contract in future.
Sorry matts but i wouldn't be so happy if i were you, you haven't done a bargain there...

did you really believe that VF suddenly got all generous??

Re: Attention all N900 Vodafone users in the UK!
 

I've just checked with Voda: the 1gb price plan is only for iphone users.

Re: Attention all N900 Vodafone users in the UK!
 

no ben, the new "upgrade" (which is effectively a downgrade) is available for N900 contracts as well, if was officially announced on the Vodafone eforum

if you called 191, they're useless, they'll give you a different answer every time you call them

i reiterate my advice... do NOT change your plan!!!

Re: Attention all N900 Vodafone users in the UK!
 

quote from the VF forum

http://forum.vodafone.co.uk/topic/57...page__st__1980


basically once you agree to the new plan, you give up any arguments you might have that you were sold an "unlimited" plan as you understand and accept you'll have a 1 GB hard cap

they certainly know how to screw you

Re: Attention all N900 Vodafone users in the UK!
 

ive got the 1gb upgrade ive not signed anything and was very carefull in my wording in case the try to use that against me to say "i would like to request the free upgrade of my fup to 1gb, i also recorded the conversation to be on the safe side.

But for me its all about functionality, i use around 700mb per month and am otherwise quite happy with my call and text allowance.

Re: Attention all N900 Vodafone users in the UK!
 

I got the SMS saying I was over the allowance, so I've text back with STOP.

The SMS said I wouldn't be charged for going over and now I've text STOP they can't warn me again or charge me? :)

Re: Attention all N900 Vodafone users in the UK!
 

you have simply opted out of the notification. They'll give you call on month 3 and make the usual offers.

Re: Attention all N900 Vodafone users in the UK!
 

Im still gutting the messages saying ive gone over my 500mb limit, gonna have to call them tomorrow and shout at someone :)

Re: Attention all N900 Vodafone users in the UK!
 

can you please post the exact message??
thanks

Re: Attention all N900 Vodafone users in the UK!
 

This is the message i was sent,

You have exceeded your monthly 500MB data allowance. You may find a priceplan with a higher data allowance more suitable. Please call customer services for more information. To stop these messages Text STOP to 40506. You have not been charged. Sent JUN 06 @21:36 UK

So i started a web chat on the eforum and this is what i was told,

You are about to be connected to a online customer service adviser for Vodafone UK.

Chat InformationYou are now connected with Sunil.

Sunil: Hello, you're chatting with Sunil, one of Vodafone's online customer service specialists. May I take your name please?

You: hi

You: can you confirm the data alowance on my contract please

Sunil: Hi, how are you doing?

Sunil: Sure...:)

Sunil: Can I take your mobile number please?

You: 07########3

You: and can you confirm if its a hard limit or fup please

Sunil: Sure..

Sunil: Let me pull up your account on my system...

Sunil: Can I take your full name please?

You: ####### ****

Sunil: Thanks..

Sunil: For security reasons, may I confirm the 1st and 2nd digit of your PIN

You: #*

Sunil: Thanks..

Sunil: Your data allowance per month is 1 GB...

You: and is that with a fup

Sunil: No, you will receive 1GB of data allowance per month to be used...

You: when i called yesterday to upgrade the limit i was told by 191 it was an increase to my fup i have not at any point agreed to a hard limit, nor would i!

You: my contract states there is a fup and i have not agreed to any new t&c's

You: you still there?

Sunil: Yes I am ...

Sunil: With your price plan, you will receive 1 GB of data allowance...

Sunil: Let me tell you that it is subjected to a fair usage policy of 1 GB..

You: thankyou, im gonna keep a copy of this chat for my records

Re: Attention all N900 Vodafone users in the UK!
 

matt i dont want to sound too negative but i'd bet they'll charge you the minute you exceed 1gb. if you think a chat transcript will make any difference you're too confident in vf's interest for their clients... i've seen and read too much...

try to call them again and see if they give you the same answer...

Re: Attention all N900 Vodafone users in the UK!
 

UK internets often quite crafty like this, its not a con either, most providers do have a fair usage policy.

Re: Attention all N900 Vodafone users in the UK!
 

Ive checked and they have put me on the iphone plan, if they charge me then great ill cancel and it will come down to weather they can prove in court that i have agreed to any new T&C's when i can prove i haven't as i have recorded my conversations with them, as we all know they can take no action to recover disputed moneys, but at the end of the day untill one of us is put in the position where we can cancel we just dont know if vodafone will even take it that far.
But as i said before im quite happy with my contract otherwise and with 15gb of wifi at home the chances of me going over 1gb are quite slim,
if im charged for going over i will try and cancel, but considering my average usage is around 700mb i cant see it happening.
As long as i dont get charged for something that was sold to me as unlimited i will be happy.

As far as i can see i have only accepted one set of T&C's when i took out the contract, i have not either verbaly or in writing agreed to any change in them (which i can prove if need be) and changing them without my concent would imediatly give me a way out of the contract, so i guess ill just have to wait and see what they do if i exceed 1gb.

Re: Attention all N900 Vodafone users in the UK!
 

I just got the text message. I have gone over because I downloaded a bunch of stuff including PR1.2!

I will be cancelling because I do not accept these charges. In my contract they never said anything about Out of Bundle charges, and yet they have introduced them.

I refuse to accept these terms. I will be looking to cancel.

Re: Attention all N900 Vodafone users in the UK!
 

can someone confirm if we cancel the handset is ours to keep or we must return it.

Re: Attention all N900 Vodafone users in the UK!
 

I'll wait. By the time they get round to calling me and I argue about it my contract will be up for renewal anyway so I'll just jump at that point or negotiate a high limit for free via the cancellations dept like normal.

Re: Attention all N900 Vodafone users in the UK!
 

i have been told there will be no charge as of yet about going over the 500MB. they will however call and txt you to try and get you to change your bundle.

i am guess they are doing this to scar customers in to changing. to get as many people on new bundles before they start charging people so that less people can cancel there contract about the change in T&C with the Unlimited internet.


Yes you can keep the handset. well this is what i have been told.

Re: Attention all N900 Vodafone users in the UK!
 

Yes the phone is yours, it has nothing to do with your contract with vodafone, its just a extra for taking out the contract and neithe it nor its value are mentioned anywhee in your contract

@snaps, you have to wait until they charge you before you can cancel, the notification text alone is not enough to be able to cancel your contract.

And if anyone does decide to cancel it needs to be in writing along with a check for any outstanding charges marked "full and final settlement" and then cancel your DD.
They will never let you out by calling them on the phone, and will try and tell you that you can not cancel your contract without paying a fee.
So if you do decide to try canceling you will need to be prepared to go to court and argue your case (although chances are they wont want to take it that far for fear of setting a president that will let others out of their contracts)

Re: Attention all N900 Vodafone users in the UK!
 

I wonder if anyone can help me. I dont know if this is related to the 500mb fair usage but i'm on vodafone and my N900 cannot pick up the internet. There is not vodafone connection showing up only wifi. Have they cut me off?

Re: Attention all N900 Vodafone users in the UK!
 

Won't be related, the access point for GPRS would still appear. Try the usual rebooting device etc - if it doesn't come back there could be an issue in your area.

Re: Attention all N900 Vodafone users in the UK!
 

lol i doubt they would have cut you off and even if they did your 3G connection shouldnt disappear.

Tried rebooting?

If it still doesnt work just call them. Tell them you cannot see any GSM/3G connections available to go online.

If that doesnt work download fAPN from extras depository. It allows you to manually create a connection point.

Re: Attention all N900 Vodafone users in the UK!
 

Thanks for the replies. After a reboot no connection is being found so i'll give them a call.

Re: Attention all N900 Vodafone users in the UK!
 

have you tried removing and reinserting your sim, the gprs connection settings are on that, is it a new phone/sim?

Re: Attention all N900 Vodafone users in the UK!
 

Once I get charged, I will try and cancel under the 10% clause.

Re: Attention all N900 Vodafone users in the UK!
 

I reset my data counter on the 1st June and so far i have downloaded just over 20 Gb and i have not heard anything from vodaphone, no texts, calls, letters, i even logged onto my account and no messages or excess billing. Very strange... I think i probably slipped though the net, this month, because by the end of the 1st, i had already downloaded more than 512mb. Their computerised checking (algorithm) is probably not that smart, and probably just detects when users cross a boundary; this is all a guess by the way.

I have downloaded between 40 and 50 GB per month for the last 5 months. I use my n900 as my main internet connection, because i'm only living at my current address for 6 months (2 months to go). the point is that i dont want to sign up to a 12 month broadband connection and i agreed a contract which included unlimited data. There was no mention of a FUP when i took out my contract, neither verbally or in writing. Unlimited means unlimited. The cellular infrastructure can easily handle the traffic; the operators are just trying to claw back a portion of the huge amount of money they paid for the 3g licences.

Scr*w vodafone, if they charge me, i'll send them a comprehensive letter and cancel my direct debit, lets see if they take me (and anyone else like me) to court. I doubt they will, i doubt they would win, and i doubt they could afford the costs. Any impartial judge would see they totally abused the word unlimited.

Re: Attention all N900 Vodafone users in the UK!
 

I'm getting the option but since this afternoon it just wont connect!

Maybe its Voda.. did you get any luck??

Re: Attention all N900 Vodafone users in the UK!
 

Has anyone successfully cancelled their contract yet? Or received any info from Vodafone in regards to this?

Re: Attention all N900 Vodafone users in the UK!
 

HAHAHAHA i just got a message saying that i have exceeded my data allowance of 25mg. WTF

seriously this is a joke im going to be calling later tonight

Re: Attention all N900 Vodafone users in the UK!
 

had same message, lady told me to ignore it. as she didnt know what it was....

she also never mentioned i had any kind of limit. but to be honest mate, u cant trust what they tell you.

Re: Attention all N900 Vodafone users in the UK!
 

Edit to that its says Daily allowence. Since when was their a daily allowance!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!1

Re: Attention all N900 Vodafone users in the UK!
 

You guys do realise that 25Mb a day allowance, is 750Mb a month lol

So what the **** is this 500Mb FUP allowance?

LOL. Vodafone are so ******ed it just blows my mind.

Re: Attention all N900 Vodafone users in the UK!
 

i have two not in the space of 2mins. apparently listening to internet radio while connected to my WAP. uses over 25 meg in about 10 minutes

Re: Attention all N900 Vodafone users in the UK!
 

The new Announcement from Vodafone
http://forum.vodafone.co.uk/forum-53...rnet-charging/

Re: Attention all N900 Vodafone users in the UK!
 

they have now closed the thread and are closing any other threads relating to this issue.

Dont you just love it...

Re: Attention all N900 Vodafone users in the UK!
 

lol.... i so want to get my n900 back so that I can start flooring it again!!!
I dont have it since a week now..its broken and im getting a new one today / tomorrow.....

Re: Attention all N900 Vodafone users in the UK!
 

You guys might want to look at this,

To the voda forums you go!

Look for this,

"The premium tier of our new price plans includes 1GB of data instead of 500MB.
If your current price plan has “YP” at the beginning of its code (see the first page of your bill) then you’re on the older version of the premium plans and are eligible to move to the new ones." ... FOR FREEE! :)

Now for my contract with my n900 started in feb/mar time and it starts with YP, so i suggest you guys go check it out.

Jason.