Re: Does your N800 have a touchscreen issue?
 

Absolutely. Many of my colleagues often forget that Perception = Everything. ;)

And to the other poster: the original problem was, as I've said earlier, contained and corrected. Only very early releases were impacted. The actual damage was minimal, although not to public perception, of course. :(

Re: Does your N800 have a touchscreen issue?
 

I thought I had aproblem tonight at work. The right side of my screen was off by about 2cm. I tried calibrating it but it didnt work. Then I uninstalled maemomapper because that was the last thing that I installed on the tablet before the problem and everything is back to normal.

Something is screwy with that software..

Re: Does your N800 have a touchscreen issue?
 

Both my N800s have pressure sensitivity issues, the first purchased on day of launch and the second at the end of January so thats at least an entire month of production that may be affected.

Good to know it's now no longer an issue. All I need to do now is track down someone in Nokia UK who can tell me what has happened to the first device I returned for it's touchscreen pressure repair, over 2 weeks ago - nobody seems able to find it. If it ever comes back fixed, I'll send in the second. :)

Re: Does your N800 have a touchscreen issue?
 

Yeah, Mil, I feel terrible about your experience. Frustrates the heck out of me when I see that the repair chain isn't working...

However, do note that the tablets are produced in large lots, so even if you purchased your tablets weeks apart you could still be buying from the same batch (ie, made on the same day)-- and given that I expect the problematic tablets to be clustered, your experience actually makes perfect sense. That still doesn't make me happy, though. :(

Re: Does your N800 have a touchscreen issue?
 

FWIW, I went ahead and sent mine into Huntsville (the repair shop that comes up on the form) via second day air. So we'll see if I just wasted $20 on shipping and insurance or not.

Based on re-reading this thread, I did a recalibrate, and realized that the touchscreen is working, but that presses on the device's right side aren't getting registered all the time. So it looks like it actually is the same problem.

Re: Does your N800 have a touchscreen issue?
 

Ewan, I apologize for not suggesting a recalibrate. That was an oversight on my part. Glad you got it anyway.

Anyway, I hope your device comes back working as it should soon.

Re: Does your N800 have a touchscreen issue?
 

Made real progress today. I spoke to a service rep at the third-party firm Nokia UK use to handle repairs, only to find they have shipped my N800 to another firm for the actual repair. So I called the repair firm who - after asking me for an IMEI number blah blah - confirmed they have "Replaced the LCD, tested and calibrated".

Woohoo! It should be on it's way back to me in a day or two so I should find out perhaps Thursday or Friday if the touchscreen has actually been fixed by replacing the LCD. :)

Re: Does your N800 have a touchscreen issue?
 

Good to hear, Mil! :)

Re: Does your N800 have a touchscreen issue?
 

Well, several days after UPS claims that my N800 was delivered to the Repair Depot in Alabama, and no one can tell me if it actually was received by anyone there, or what the status was. Which is rather confirming my concern with going the repair route at this point...

Oh well, at least I can sit here and pretend to be using my N800... :D

Re: Does your N800 have a touchscreen issue?
 

i bought my N800 in the middle of march and havent had any touchscreen issues at all.

Re: Does your N800 have a touchscreen issue?
 

My N800 is in "quarantine" - I swear I removed the memory cards with all my videos... :)

Apparently "quarantine" is where the repairs are checked to ensure the fault is corrected, which is nice. The workshop manager is being chased for an update as the turn around is supposed to be 7-10 days and my device arrived 16 March.

Re: Does your N800 have a touchscreen issue?
 

At least you know where yours is. After getting a lawyer involved to "educate" Nokia on the law as regards "Theft by Conversion", I finally got the following:

:mad:

I can guarantee that I will NEVER buy another Nokia product after this, and that all my current and past clients are going to be made aware that they should only buy Nokia products if they can afford to write-off broken items. Because this level of "support" is horrible. I've had better experiences with Dell, and I don't like Dell (usually recommend IBM... guess why...).

If there's anyone at Nokia listening, I would be worried less about whether Java enhances the user experience or not, and more worried about getting the repair chain fixed.

Re: Does your N800 have a touchscreen issue?
 

I think that, as has been stated elsewhere, the problem is Nokia are geared up to repair mobile phones and the Tablets are a bit of a curve ball (to use American sporting parlance which I don't fully understand!)

I suspect Dell are good at fixing computers, but may not be so hot when asked to repair an esoteric device they've only recently introduced and have only sold in (relative) small quantities.

I'm not excusing Nokia here - they should be excellent at repairing everything they sell - I'm just trying to put it into some sort of context. Not that it helps much. ;) I have this vision where the Nokia computer system demands an IMEI number for every device that is received for repair, and the poor repair techs have to use a manual work around just to process Internet Tablets as Nokia haven't bothered to update their tracking software since they believe the cost outweighs the problem.

I totally agree that Nokia need to focus on improving the repair chain if they intend to continue with Internet Tablets in future - the reality is that Nokia needs to reinvent itself as a "devices" company as it is no longer just a "mobile phone" company.

Re: Does your N800 have a touchscreen issue?
 

The best way for Nokia to improve is to receive good, solid, informative feedback. The complaints directed here need to also go there. It's unfortunate that people here are experiencing this and I don't mean to be a buttwad for saying it, but this does tend to be the experience of early adopters. :/

On a positive note, I repaired a bad touchscreen problem by myself with no instructions! I described the adventure in another post somewhere...

Ooo, very good guess. I think you miss on the motive, but the cause... well... :x

Re: Does your N800 have a touchscreen issue?
 

Hi Texrat, I'd be happy to relate my own experience with the repair snafu (still ongoing) to any appropriate channels. Where might that be? Feel free to post me privately if you don't want to open the floodgates too widely.

Re: Does your N800 have a touchscreen issue?
 

I did reply with my concerns to the "Eight Question" feedback they give for service. But if it's like most organizations, that's used more to evaluate the support people than to evaluate if the company itself has issues.

I would also be more than "happy" to relate a more extensive version of my trials and travails to another location if there's some assurance that I'm sending it to someone who can make a difference.

As for the touchpad repair, I'd love to read the story if you can figure out where you posted it. So I can see if it's something I could have tried rather than what has ended up happening.

Oh, and as far as that goes, Nokia has indicated that they've decided that I need a new unit, but can't tell me when they will have one in stock, and/or when it will ship. Wish I could get people to pay me $400 and then tell them they might get their merchandise some day, possibly, in the future. I find it somewhat telling that they never state that they actually found the old unit...

Re: Does your N800 have a touchscreen issue?
 

There was an email address on maemo... I forget it offhand, something like qa@maemo.org. That's one venue. Another is Dr. Jaaksi's blog. Right now it's filling up with venting...

In this case it's both, although obviously not the company as a whole but rather this specific segment.

Re: Does your N800 have a touchscreen issue?
 

I took my N800 to Nokia Flagship Store in Helsinki. It seems that problem was well known to the tech support staff over there, because they did not need any extensive explanations about what's wrong with the device. The support person told me that, to his knowledge, there has been at least one complaint about the same issue. He said the device should be back fixed within a week.

Re: Does your N800 have a touchscreen issue?
 

As I suspected, the Americas reorganization and plant closures *could* be affecting the repair chain. That wouldn't explain issues in England and elsewhere.

Re: Does your N800 have a touchscreen issue?
 

Nah, the UK repair chain is just very poor at communicating and certainly is in no hurry to ship back a device that has been fixed over two weeks ago! :) I phoned them on Friday and they said I should have it Tuesday at the latest. Yeah right. ;)

The repair chain in the UK are probably not used to dealing with individuals as most people "buy" phones as part of a contract with the network or through a retailer - if the phone develops a fault, it's down to the network/retailer to fix the phone by organising the repair with a Nokia repair center. I'm sure the experience for a business is better than it is if you attempt to go this route on your own. Quite often you get a replacement phone no questions asked, so any delays due to the repair chain are irrelevant although the one time I did have to get a Nokia phone repaired (via a retailer) it took about 3 weeks - I borrowed a shop phone in the meantime, a horrible brick of a phone! :)

Re: Does your N800 have a touchscreen issue?
 

Here's the latest email I have had to send Nokia as they are still unable to provide a date when I can expect to receive a returned unit. I have also been asked to see if there are other residents of the state of Texas who have been similarly inconvenienced to determine if broader action is necessary:

To Whom It May Concern:

Having already paid $400 for a Nokia Tablet on March 16th, having received said Tablet on March 20th, having turned in same tablet on March 30th with certified delivery on April 4th to your authorized repair depot, and having waited over two weeks with no notification of when I will receive either a repaired item or a replacement item, I am afraid that your inability to provide a date certain when I will receive said item is in violation of the consumer protection statutes here in the state of Texas.

I would prefer not to have to begin legal proceedings to assert these rights, but I must insist that you either provide a date certain when you will deliver a repaired or replacement unit of at least equal value to the item I sent to be repaired, or that you provide me the name, address, and phone number of your legal representative who my private council, and the Office of the Attorney General of the State of Texas may be able to contact to begin such proceedings.

If I do not receive an adequate response with 24 hours of this email being sent, I will understand that Nokia would prefer to handle this matter through the courts, and will make sure to instruct my attorney to take all actions necessary to protect my rights under the state statutes.

Respectfully,
Ewan Grantham

cc: {Name Withheld}, Texas Attorney General's Office
{Name Withheld}, Esq.

Re: Does your N800 have a touchscreen issue?
 

Best of luck EwanG! :) I hope you get your device back soon, but I'd also like to see Nokia get a legal kick up the @rse for the appalling level of service they are giving you guys.

And surprise surprise, my repaired N800 yet again did not arrive today. Maybe I need to consider threatening legal action myself for the return of my property as Nokia seem unwilling to return it to me! :)

Re: Does your N800 have a touchscreen issue?
 

And here we have Nokia's response:

Dear Ewan ,

Thank you for your response.

We apologize for the delay in responding to your e-mail message and greatly appreciate your patience.

We understand your concern in regards to the repair status of your Nokia N800 Internet Tablet.

Ewan, we do apologize, however, we are not able to determine the exact date your Nokia N800 Internet Tablet will be available. Your Internet Tablet has been ordered. Please continue to monitor our web site at www.nokiausa.com for updates.

As stated in the user guide under the warranty section:

"Nokia will repair the Product under the limited warranty within 30 days after receipt of the Product. If Nokia cannot perform repairs covered under this limited warranty within 30 days, or after a reasonable number of attempts to repair the same defect, Nokia at its option, will provide a replacement Product or refund the purchase price of the Product less a reasonable amount for usage. In some states the Consumer may have the right to a loaner if the repair of the Product
takes more than ten (10) days."

If you have any additional questions, please contact us. To ensure proper handling, please continue to use the current subject line.

Thank you for choosing Nokia for your mobile needs.

Tiffany
E-mail Specialist
Nokia Inc.

---

Yeah, I know, I'm in one of those states that has the right to a loaner. In fact, in Texas the current behavior by Nokia could be prosecuted under either "Theft by Conversion" or as their not abiding by several consumer protection statutes.

Evidently they didn't take me very seriously, and I guess I shouldn't be surprised. We'll see if they take a letter from my lawyer seriously - but he's pretty sure that they won't pay attention until we get a ruling in the appropriate court here in Texas and then put a lien against some of their offices. It's amazing how a sheriff standing in front of a locked door gets people's attention :D

Since it looks like I'm going to have to go the court route, I will have to stop posting on here (or elsewhere) on this matter since that could affect the case. I'll let y'all know what the final outcome is, but if any of you have contacts within Nokia, you might want to let them know that they are about to have some problems that they could have easily avoided by just bothering to answer some polite questions with actual answers.

Oh - and y'all may remember I was reluctant to turn the N800 in for support in the first place since I'd had poor experiences in this area before. Well, I hate to say I was right, but...

Re: Does your N800 have a touchscreen issue?
 

I'm sorry to hear about your experiences, Ewan, and really hope the situation is eventually resolved to your satisfaction.

And I know you don't want to hear it right now, and it may sound like apologetics, but the following remain true nonetheless:

1) The device is new
2) What isn't new is this sort of adventure. Early adopters have historically borne the pain of a cutting edge product. The N800 is no exception to this trend.
3) Without people returning their devices and fighting the inefficiencies of the poor reverse logistics process, it won't be fixed.

That may sound unsympathetic, but it isn't intended that way. I'm simply pointing out the unvarnished truth. We all take a risk when we're the first to buy a product, whether it's an Edsel or an Xbox. That fact doesn't in any way mitigate Nokia's responsibility, though. They either need to right the wrongs or get out of this market segment. And in my opinion, the early adopters should be treated MUCH better than they have been-- but you are the victim of corporate bureacracy, another time-honored tradition. :/

Re: Does your N800 have a touchscreen issue?
 

the only issue i had was when i touched the screen with my finger, i would get the small keyboard instead of the BIG keyboard.

Re: Does your N800 have a touchscreen issue?
 

Hurrah - my N800 arrived back from repair yesterday (almost 5 weeks elapsed) and I've just gotten the time to update it with the latest firmware and install Maemopad+ for a visual test.

The good news is the vertical scroll bar region is no longer an issue - sensitivity in that region is now very good.

The bad news is that there seems to be a minor calibration issue in the very bottom left hand corner extending diagonally down to the right corner of the screen. In this area, Maemopad+ will draw the pixels about 6-8 pixels further up the screen than where I am clicking with the stylus. I've uploaded an image of my screen, with the addition of a red border to make it obvious where this new problem is. The weird thing is that the touchscreen detects events just fine in the white area - the device clicks when I touch the screen - but the pixels are being drawn further up the screen! :)

I've recalibrated 3 times and it's made no difference, very strange.

This must be a firmware (or Maemopad+?) issue as the touchscreen is detecting the stylus events OK... has anyone else got this in 3.2007.10-7? It's only a minor issue and a vast improvement on what I had before so I'm not grumbling, but I'll just have to remember not to waste my time trying (and failing) to click a 6-point hyperlink in that part of the screen! :)

Re: Does your N800 have a touchscreen issue?
 

Hi Milhouse

I'll try later this evening, I'm about to update my firmware.

I'm on my 2nd N800, the first had a faulty home button. The new one is fine for the buttons, but has a more prominent shadow on the right hand side and may have a touch sensitivity issue.

Interestingly Texrat mentioned the touchscreen click prob was picked up and fixed, my device arrived with firmware version 2.2006.51-7 an increment on the firmware available for download at the time, 2.2006.51-6 (I think), so I was hoping all issues would be solved. However last night I noticed the right hand slider is not always picking up stylus clicks. Thus I'm going to try the new firmware to see if that is better, so I'll test the left hand corner at the same time and let you know.

Cheers
Rich

Re: Does your N800 have a touchscreen issue?
 

I can't claim that it was fixed in all cases-- just that it was discovered and addressed. Sorry if I misled anyone on that, but do note that the software version on your device, rich, still places it in a very early time frame. And there's no realistic way to achieve 100% perfection, so even if the root cause is corrected and prevented you're still going to encounter anomolous defects.

And again, even though I've seen no correllation proven, I'm not very surprised to note right-side shadow and right-side sensitivity issues occurring together.

Re: Does your N800 have a touchscreen issue?
 

Thank richie - much obliged, if your results are inconclusive I might even flash back to 2.2006.51-6 to see if that makes any difference - there were some touchscreen related improvements in 3.2007.10-7.

2.2006.51-7 appeared on shipping units within a few days of launch, not sure what it fixed though - the firmware was never released for download.

Re: Does your N800 have a touchscreen issue?
 

I think it can be said now-- it is my understanding 2.2006.51-7 was released to correct power and/or flash issues. Note that I could be wrong.

Re: Does your N800 have a touchscreen issue?
 

Hi Milhouse

Sorry I'm late, I got distracted by Midsummer Murders!

I've flashed the latest firmware and the left hand area of the screen shows nothing wrong. Maybe worth flashing back just to double check.

Unfortunately for me, it didn't make the slider any better. I have a dead area on the right hand side, in the middle of the slider when in full screen mode, approx 8mm (alongside where the drilled holes start). I personally may have an option to exchange mine through the retailer, so this may be quicker than Nokia repair.

After two devices both with different faults, its a shame. From the little time I spent with it, I found it is great to use, the software has been fine, but the hardware seems to let Nokia down. Though I accept it is a new device and I'm probably just unlucky. Though I've owned many Nokia phones without any problems. Maybe third time lucky.

Anyway Milhouse, I hope things go alright with yours.

Cheers
Rich
Edited

Re: Does your N800 have a touchscreen issue?
 

My N800 has a touchscreen issue too. I bought it in february, and that's long after the fixes mentioned in this post.
The right side slowly becomes less sensitive as the device warms up. Not to the point that it won't work at all, but considerable nevertheless.
I won't bring it in for repair as I don't trust Nokia support with it.

The touchscreen of the N800 in general is not as good as touchscreens on other portable devices like PocketPC's. My HP iPaq has a WAY beter screen that is much more responsive. It's a treat after using the N800.

N800: click, -wait-, action
PocketPC: click, action!

A shame really.

Re: Does your N800 have a touchscreen issue?
 

Thanks for trying richie. I just reflashed with 2.2006.51-6 and it's identical :( In fact i've noticed there's a slight sensitivity issue in the top left corner as well.

Oh well, at least it's better than it was but Nokia really, really need to improve here as devices with faulty touchscreens is not acceptable in the long term. I expect perfection - no dead pixels and an accurate touchscreen over the entire surface area isn't asking too much, is it?! :)

Re: Does your N800 have a touchscreen issue?
 

I also have an area that is not very sensitive (not quite dead yet) on the right middle of the touchscreen. Makes the "backspace" key and scrollbar hard to navigate.

Jae

Re: Does your N800 have a touchscreen issue?
 

My device came from repair yesterday. It took 5 business days for Nokia Finland to repair it. They simply replaced the LCD. I cannot see any sensitivity issue anymore :-)

Re: Does your N800 have a touchscreen issue?
 

Just to keep everyone up to date...

As expected, letter from my legal eagle to Nokia US was met with a rather generic form letter. Still haven't received the device, or any notification of when I will receive the device, so now it's a question of whether I want to front the money to go ahead and sue, or just walk away and let Nokia keep my $400.

While I was originally interested in taking this all the way through the court system, I'm now thinking that it isn't worth making the point. Even if I get my $400 and lawyer fees back, I'm going to be out a fair bit of time I could be charging to clients. And I doubt the financial inconvenience would even be noticed by Nokia.

So I'm thinking I'm just going to write off the cost, and make a point to never buy another Nokia product again. Which isn't as fulfilling as taking a big corporation to court with an almost guaranteed to win case, but is probably better for me personally in the long run.

FWIW,
Ewan

Re: Does your N800 have a touchscreen issue?
 

It seems that my fireworks went off too early. After not-even-a-day long use I noticed that dead zone started to develop on the new display. It was perfectly responsive when came back from service and now again it's clearly less responsive along the middle part of the right edge :-/ Looks like they quickly replaced the old LCD with a new one most likely suffering from the same disease.

Re: Does your N800 have a touchscreen issue?
 

That's still early enough to pick up a device that had sat in inventory or lagged in the channel.

Or, as another poster offered, the problem might exist (in some cases anyway) in other device hardware.

Re: Does your N800 have a touchscreen issue?
 

For three full months? Hardly realistic considering the demand, but possible.
To be more specific, it was late February, and through the official (online) Nokia channel.

A lot of 'early lots' around then, the N800 must have done exceptionally well in early sales. :rolleyes:

This thread is eight pages long -and growing- so this IS a significant problem. Agreed, some are support related.

Like I said, I won't send mine in (for now).
Difficult to imagine how many customers are affected by the same issue, but I bet there are lots of 'em who don't do anything about it because they don't know it's a defect.

Sensitivity issues are reported on a somewhat larger scale, to add to the discussion:

http://a1.blogspot.com/search/label/Nokia%20N800

http://www.gossamer-threads.com/list...rs/18162#18162

http://www.internettablettalk.com/fo...ead.php?t=4690

http://uk.geocities.com/gabor.barton...enPressure.jpg

Though this shouldn't be blown out of proportions, I think 'not enough to be statistically significant' is a bit besides the truth also. Potential buyers have a right to know what problems -might- occur should they decide to buy one.
To potential buyers: try one in the store before you buy and don't buy online to prevent getting a device with the above mentioned problem(s).

I'll watch this thread with great interest!

Re: Does your N800 have a touchscreen issue?
 

I would say that most of the devices on the market may be more or less affected by the touchscreen issue. I currently live in Finland and I know at least 10 person owning the N800 here in Finland as well as in other European countries. So far I met no one whose device's touchscreen was free of the issue we're discussing in this thread. But most of these people weren't aware of the issue until I showed it to them.
Also, as I mentioned in one of my previous posts, I tested a few devices and Nokia Flagship store and every single of them had the pressure dead zone on the right. Could it be a coincidence that I could not meet even a single fault free device? It must have been a very big coincidence. Otherwise it's against any statistical rule I've ever learned.

The problem is that the issue may appear after a couple of days/hours of even light use. Yesterday I received my device from repair. The touchscreen worked perfectly fine... for a couple of hours (I managed to flatten one battery, starting from two bar level).

What I am sure about now is that Nokia, at least in Finland, may be aware of the problem but they did not identified its reasons. What service does is just replacing possibly faulty part. I understand it's the only they can do until the real cause is discovered. Let's hope it's going to happen soon.