Re: Am I the only one that cant purchase Zen Bound? Will someone PLEASE help?!??
 

How can you say that they don't lie? The email I got which I put in my previous post, clearly states that "zen bound is not available for the n900, that is why your payment is not being processed"
...However we all know zen bound has been available for some time, specifically for the n900...If it was an issue of ignorance ( i.e. lack of knowledge), as you state, then the answere would/should have been drastically different, i.e. "I don't know" or "we will look into it and get back to you"... their answer on the other hand was very specific, very wrong, and therefore, ...a lie

Re: Am I the only one that cant purchase Zen Bound? Will someone PLEASE help?!??
 

Oh .. I don't "know" but I have worked in a few companies that behaved like what i see from Nokia, and they didn't know how, why or when to communicate what and too who. Regardless of how many customers or money they lost out of this, and who said what about it, nothing ever changed.

Its called first hand experience, and Déjà vu.

Regards.

Re: Am I the only one that cant purchase Zen Bound? Will someone PLEASE help?!??
 

This is a bit sarcastic and even political which is a no no here, but I choose to post it anyways. I think "Open Source" is a beautiful idea or ideology similar to another sweet dream you can read about here http://en.wikipedia.org/wiki/Utopia. It all reminds me of my own government, a social-democratic (European) really Socialist government that also believe if we just import all the worlds poor people here, it all will become like described in the link above. We are the the power behind the votes. Remember..., and remember to vote.

Regards.

Re: Am I the only one that cant purchase Zen Bound? Will someone PLEASE help?!??
 

Nokia have done you a favour, its a crap "game" in my opinion.

Re: Am I the only one that cant purchase Zen Bound? Will someone PLEASE help?!??
 

Ok, I also asked Nokia what to do.

Nokia answered me that everything is fine on their end and I should try again. If it still not working I should get in contact with my credit card company to see if my card is disabled for buying online or something.


Well that is stupid, my card is working everywhere just fine.
So I called my bank to see what they can say on the issue. My bank called Visa and asked them. Visa told them, that they have blacklisted the "dealer" or payment service company for security reasons because of unusal activity and that I will not be able to pay to that dealer.

I wrote that back to Nokia, let's see what they are saying. Quite funny that Nokia is not aware of the fact that at least millions of german visa cards (from my bank) are blocked for at least a week now. Nokia should fire all those employers in charge of the ovi store. They are failing at so many levels.

Re: Am I the only one that cant purchase Zen Bound? Will someone PLEASE help?!??
 

And then you say:
Excuse but i do not follow your logic. Could you please open it a bit?

Re: Am I the only one that cant purchase Zen Bound? Will someone PLEASE help?!??
 

Ovi Store just had an update... Tried to buy Zen Bound again.. and...

Server error
We are experiencing problems with the payment service
You will be taken back to the catalogue page.

Re: Am I the only one that cant purchase Zen Bound? Will someone PLEASE help?!??
 

Well:

Visa blacklisted the company (at least to customers of my bank) which does the payment service for the ovi store. Means millions of germans (and as you can see here lots of people all over the world) are currently been blocked from payment to ovi store.

Nokia should fire those in charge (at Nokia) because it is ridiculous that millions of customers are blocked out of ovi store without anyone there noticing it. Or if they have noticed it they are failing in comunicating that to custumors. The store itselfs says "contact your credit card issuer" the Nokia support says the same.

If I would drive a online shop I would know (from customer responses, from monitoring the quota of unaproved payments, from slipping sales and so on) and then I would act. Inform my customr support agents, inform my customers if there payment where denied. And I would put quite some pressure on the company how runs the payment service.

This is a major webshop of one of the biggst companys in the world. If millions of customers were not able to pay for over a week (because of issues on the company they are using to provide the payment system) , and still the customer supports is giving stupid answer, and still it is broken, then something is seriously going wrong in the managment of that part of Nokia.

Can you really image that credit card payment being broken for millions of users for that long of a time at a webshop like Amazon? It would never happen. And if, I am damn sure the customer service would know and give correct answer to people having problems.

Re: Am I the only one that cant purchase Zen Bound? Will someone PLEASE help?!??
 

I'm in the UK and have made two purchases recently (Angry Birds Level Pack1 & Zen Bound) using two different cards, a Visa Electron and and Visa debit card without any issues.

Re: Am I the only one that cant purchase Zen Bound? Will someone PLEASE help?!??
 

And then you say:
Fire whom? Visa employees?

So Nokia asks you to contact credit card company and you did. Credit card company says that they have blacklisted Nokia ovi store and are investigating it?

I agree with you on that it's ridiculous that there is issues but i would be very very careful on to whom to blame here.

Millions of users? Where btw. you did that info get? Did you mix customer base of your credit card company to Nokia users who have that credit card companys card from the same bank where you did and who have nokia's phone and who use ovi store?