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maemo.org - Talk (https://talk.maemo.org/index.php)
-   General (https://talk.maemo.org/forumdisplay.php?f=7)
-   -   Nokia ’s Second Problem: Customer Service (https://talk.maemo.org/showthread.php?t=70204)

Russianhaxor 2011-02-22 09:56
Nokia ’s Second Problem: Customer Service
 
An article by me... detailing an issue many of you are familiar with. :(

Nokia ’s Second Problem: Customer Service - http://bit.ly/Nokia2ndProblem

ericsson 2011-02-22 10:11
Re: Nokia ’s Second Problem: Customer Service
 
I have never had any problems returning broken phones (from any vendor, Nokia included). Could it be that I don't live in the US?

Sort out your own end user rights for christ sake, stop bothering the rest of us with this constant whining.

Russianhaxor 2011-02-23 17:27
Re: Nokia ’s Second Problem: Customer Service
 
Quote:
Originally Posted by ericsson (Post 952544)
I have never had any problems returning broken phones (from any vendor, Nokia included). Could it be that I don't live in the US?

Sort out your own end user rights for christ sake, stop bothering the rest of us with this constant whining.
That's really nice of you. I really appreciate your compassion and empathy. There's a difference between when a company doesn't do things the way you want and when they completely screw things up...

stlpaul 2011-02-23 17:57
Re: Nokia ’s Second Problem: Customer Service
 
I've only dealt with Nokia (or their outsourced representatives) twice, once with regard to the N900 rebate debacle (I did eventually get my rebate) and once with regard to my broken headset which I sent in last year and still haven't received a replacement or even a response about. They say it has been escalated and they will have someone check into it and call me, but they never do.

BigBadGuber! 2011-02-23 18:27
Re: Nokia ’s Second Problem: Customer Service
 
Quote:
Originally Posted by stlpaul (Post 953823)
I've only dealt with Nokia (or their outsourced representatives) twice, once with regard to the N900 rebate debacle (I did eventually get my rebate) and once with regard to my broken headset which I sent in last year and still haven't received a replacement or even a response about. They say it has been escalated and they will have someone check into it and call me, but they never do.
Nokia is spread thin. They need focus. Worked for Apple.

ericsson 2011-02-23 18:49
Re: Nokia ’s Second Problem: Customer Service
 
Quote:
Originally Posted by Russianhaxor (Post 953811)
That's really nice of you. I really appreciate your compassion and empathy. There's a difference between when a company doesn't do things the way you want and when they completely screw things up...
It is a phone, it is not like you lost your doughter. In all honesty, what US Nokia representatives do or don't in the US is uninteresting and boring. It is definitely not representative of Nokia in the rest of the world. So I blame it on useless US folks sabotaging Nokia, because that is the truth, and you are only a brick in the game, a useful idiot.

BigBadGuber! 2011-02-23 18:57
Re: Nokia ’s Second Problem: Customer Service
 
Quote:
Originally Posted by ericsson (Post 953871)
It is a phone, it is not like you lost your doughter. In all honesty, what US Nokia representatives do or don't in the US is uninteresting and boring. It is definitely not representative of Nokia in the rest of the world. So I blame it on useless US folks sabotaging Nokia, because that is the truth, and you are only a brick in the game, a useful idiot.
LOL. Yours is the most idiotic post. US is why NOKIA went with MS, and customer service is hugely important.

mikecomputing 2011-02-23 19:14
Re: Nokia ’s Second Problem: Customer Service
 
Quote:
Originally Posted by Russianhaxor (Post 952530)
An article by me... detailing an issue many of you are familiar with. :(

Nokia ’s Second Problem: Customer Service - http://bit.ly/Nokia2ndProblem
Yes customer service may s_u_c_k but do you really think customer service is going too this forum reading your and others complains?

I dont think soo..

ericsson 2011-02-23 19:31
Re: Nokia ’s Second Problem: Customer Service
 
Quote:
Originally Posted by BigBadGuber! (Post 953881)
LOL. Yours is the most idiotic post. US is why NOKIA went with MS, and customer service is hugely important.
Stupid me. I thought the switched from Symbian to WP because Symbian had no chance of competing without a rewrite from the very bottom of the core, and Nokia didn't have the recourses to do it. And all along it was only the US. shoot me shoot me shoot me. I mean why bother with reality when you have lunacy?

Ayle 2011-02-23 19:32
Re: Nokia ’s Second Problem: Customer Service
 
Quote:
Originally Posted by ericsson (Post 953871)
It is a phone, it is not like you lost your doughter. In all honesty, what US Nokia representatives do or don't in the US is uninteresting and boring. It is definitely not representative of Nokia in the rest of the world. So I blame it on useless US folks sabotaging Nokia, because that is the truth, and you are only a brick in the game, a useful idiot.
Wow... Just wow. Douchy much?


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