Problem with Contacts after tracker reset
 

They are on my N9, well I can see them in mass storage mode and i have a back up too.

Problem is i cannot get them to appear in the contacts list on the phone.

I was having problems earlier today with my media and galley so did tracker-control -r

But now they are fine and contacts are not.

To add to my woes it won't connect with sync and connect to my PC and nor will they restore from my nokia account.

I have done a phone re-set too and that made no difference.

Any ideas?

Many thanks
John

Re: Problem with Contacts after tracker reset
 

Restore your 'healthy' backup, i always backup my phone after clean reflash, just in case, :)

Re: Problem with Contacts after tracker reset
 

http://db.tt/vpGLx2aR this is my clean backup, extract it to your n9 dir /home/user/MyDocs/.backup and then restore it via setting->sync and backup

hope its work

Re: Problem with Contacts after tracker reset
 

I did a full back up prior to PR1.3 and that worked on a restore. But many thanks.

Odd problem though!:confused:

Re: Problem with Contacts after tracker reset
 

Sh*t can happened, lol, :D

Re: Problem with Contacts after tracker reset
 

Same happened to me now. Except that I don't have any backup on the device. That shouldn't matter much, though, as all my contacts are synced from my PC to the N9 via my Nokia account. Or so I thought.

After the tracker-reset the contact list was empty. I started a sync via the Nokia account. That took a while, no errors or other strange things. All went well. Still, the contact list is empty.

Next try: delete Nokia account, re-boot the device, re-add Nokia account, sync. No difference, contact list remains empty.

Next idea: Go online with some of the instant messaging accounts that populate the contact list. Now I at least get an error message saying something like "contacts could not be added". (Translating from German here.)

I don't understand this. I do realize that removing the tracker databases deleted the contacts from the device - but why on earth can't I add them again from the server?

Are there any other config files or settings that I should try to delete/change so that the contacts application returns to its original state?

Re: Problem with Contacts after tracker reset
 

benny1967,

Its recommended that when you do a tracker reset you should switch off your network connections. Not switching off your connections could mean since your phone acts as the client for the Nokia account that you want to delete your contacts so it syncs a deletion message or something like that.

I would say try accessing your Nokia account via the web interface to see if the contacts still remain only then start troubleshooting if something can be done on-device...


Edit: Just a correction, you can't access your contacts via web but you can download them. Visit exportcontacts.ovi.com and sign in; you can download them to your PC and then do a straight-forward import on device too ;)

Re: Problem with Contacts after tracker reset
 

Try an rm of ~/.cache/contactsd/ plus restarting contactsd.

Re: Problem with Contacts after tracker reset
 

Thank you, i tried this. Doesn't help though. :(

I Wonder if it's a problem with the contacts application at all. If it's true that a tracker reset wipes all contacts, then the application behaves as expected. what's not expected is that i don't get any data in from the online accounts, be it jabber, google talk our the Nokia account. :(

Re: Problem with Contacts after tracker reset
 

benny1967,

Did you try doing an export from web-interface and checking if your contacts are still there?

If you are not getting any data from online accounts even if they still contain your data then most likely you need to remove all accounts, reboot and then add them back...

Re: Problem with Contacts after tracker reset
 

That did it, thank you. I should have thought of that earlier.
I noticed that before I deleted and re-added the accounts, there was no way in the contacts application to add details for them in the few contacts that I created manually. You know, I could add a person and specify phone number and email address etc., but no XMPP-account. Now, after re-adding the accounts, I can.

So what happened before probably was something like: The N9 got the information from my online accounts, tried to store them in the contacts database but couldn't, because there were no corresponding data fields. That would explain the error I got.

Yes, they are still there, I checked. But given the experience with my online accounts (syncing is one thing, storing them in the contacts db another) it might well be that they're not synced at all. The sync framework could have noticed that the contacts on the server never changed since the last sync - and simply not pass them on to the contacts db.

I'll do what helped me in the past with sync issues: wipe the server and upload all the data again from my pc. They should look like brand new contacts to my N9. Let's see what happens then. (Only trouble is that syncevolution is in a sorry state on my desktop PC right now... need to give it some love...)

Re: Problem with Contacts after tracker reset
 

In case someone's having the same problem: Yes, deleting the contacts from the ovi server and re-adding them from my desktop PC fixed the issue. Everything's fine again... (except the contacts now don't have their photos synced, but i guess that's another problem not related to the n9)