Originally Posted by rentze (Post 1404464)

Swiss fellows, anyone got a greeting card from the customs (or FedEx)? How much?

Originally Posted by Dave999 (Post 1404567)

Ouch! Sorry to hear that but I'm sure your order is somewhere.
"You have placed no orders" Calssic!

I know exactly who served you...

http://s21.postimg.org/61fpe1fxz/jolla_nazi.jpg

Originally Posted by AMD (Post 1404573)

As I said, I spam their inbox with a minimum of 8 consecutive e-mails. They tell me "I have taken the liberty of merging your outstanding tickets into one." and then they hit me with a legit reply.

Originally Posted by Schturman (Post 1404498)

Today I checked "My Orders" on the shop.jolla.com to see if "Paid" changed to something else, instead to see info about purchasing I see only one sentence "You have placed no orders."
It happened to someone ever ?

Originally Posted by ZogG (Post 1404613)

Did you order to Israel and if not how would you get it(mine is waiting for me in EU)? And was you in first waves of preorders or after they launched shop to everyone?

Originally Posted by AMD (Post 1404163)

I waited from Dec. 11--> Dec. 31 to get mine "in picking" :S
So you might have to wait :(

Originally Posted by Schturman (Post 1404625)

I will explain...
I preordered with 40euro at 21.5.2013 with Israel address and I got T-shirt..
When they start to send invitations I didn't get it :( and they opened their shop. I decided to purchase (20/12/2013) and I needed to register on shop.jolla.com, but their site not have Israel in the country list (Name & Address = Billing Address) and I should insert the direct address of my friend in Swiss.
But by mistake I wrote my name instead of my friend.
When I completed payment I saw in the order status “Suspected Fraud”, probably because of I wrote address of my friend in the Name & Address = Billing Address form.
I wrote mail to jolla, but no answers... After two days the order status changed to "Payment Review", I saw on my bank account that money is transferred from my account... I wrote mails again and again and when they answered me, the order status changed to "Paid" and they changed shipping address correctly with name of my friend. I waited 2 weeks and 5 days ago I wrote mail to Jolla again (no answers), yesterday I wrote another mail and today they answered with standard answer:


I checked "My Orders" on the shop.jolla.com to see if "Paid" changed to something else, instead to see info about purchasing I see only one sentence "You have placed no orders."
I immediately answered to their answer (see above), but like expected without answer... 2-3 hours ago I wrote them another mail about this problem on the shop site..
Hope they will answer me soon...