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maemo.org - Talk (https://talk.maemo.org/index.php)
-   Jolla1 & TOH (https://talk.maemo.org/forumdisplay.php?f=56)
-   -   Jolla tracking numbers (https://talk.maemo.org/showthread.php?t=91913)

ggabriel 2013-12-10 17:19
Re: Jolla tracking numbers
 
Quote:
Originally Posted by DeeGee (Post 1394577)
Whee, just got mine, now how does this thing work... :D
I'd tell you that it works by you posting it to me, but I'd be lying ;-)

EDIT: please share the experience in the Jolla User Experience thread - anything new you find, good or bad, is useful.

strongm 2013-12-10 17:31
Re: Jolla tracking numbers
 
Quote:
Originally Posted by cybette (Post 1394554)
If you've made your purchases by 2-Dec, we're sticking stamps on your packages right now.
Perhaps overstating it a little? I purchased by 25th November, and my phone's status remains 'paid', not 'stamps going on' ...

Thoke 2013-12-10 18:03
Re: Jolla tracking numbers
 
Got my device! Post on User Experience thread coming soon after I've updated the device. On updating process too (stuck with 2G dataconnection and seemingly no way to change it. Sloooww update)...

Kabouik 2013-12-10 18:05
Re: Jolla tracking numbers
 
Quote:
Originally Posted by cybette (Post 1394554)
Hi all,

I know I can't answer everyone's questions and complaints here, but we are really doing *everything* we can to ship these beloved Jolla phones to you. The logistics with shipping in volumes is crazy and complicated, I'm learning everyday new info and challenges (and I'm not even directly involved in the shipping). And speaking of challenges, we did have some unforeseen hiccups occur, which are being fixed and we're getting things mostly back on track. There may be some slight delay (at least delay from our initial plans) and perhaps even in some cases mix-ed up priority order, but please be rest assured that we are focusing on getting the pre-orders fulfilled as fast as humanly possible (we are humans! despite the rumours... ;))

If you've made your purchases by 2-Dec, we're sticking stamps on your packages right now. Since that takes up all our resources of hands and tongues, we may not have been as responsive as usual with tweets, irc replies, forum posts, emails, calls, texts, .... However with our eyes and ears open we do hear your concerns and we're working on improving communications. Hopefully you'll start receiving more responses through the official channels, but I thought I'd write something here as one on both sides of the story - I have made my pre-orders (for my parents in Taiwan) and having some webshop issues as well. So I understand the frustration you're facing, as well as the efforts on this side to fix the problems and enable everyone to have a happy Christmas.

DNA has been a supportive partner, however we can't expect them to hold back their sales indefinitely for us. They will start limited sales tomorrow and if my info is correct, they will attend to the pre-order pick-ups first.

"The expected delivery time is 3-4 weeks from completing the purchase." still stands.

I'm not writing on behalf of Jolla the company, but perhaps on behalf of my co-workers (if they allow me to), the amazing individuals who are facing and overcoming incredible challenges, and for whom I have so much respect... Thank you all for your continued understanding and patience. It may sound cliche, but it is heartfelt - we appreciate you and we could not have made this far without your support!

With gratitude,
Carol.
That is what we expect, just some clear and open information. No more vague Twitter statements that noise the message please. Here, you just announced that there may be some delays or even mixed-up priority orders, and still your messsage was a relief. I've read it as a good news. Thank you for taking this initiative Cybette, even if it's personal and not on behalf of Jolla. Just keep it that way, please.

We all understand the difficult logistics, especially for a start-up of 80 employees shipping their first device. It's just the misleading information that is difficult to bear when you're a preorderer believing in Jolla since the beginning, to the point you gave Jolla your money even before knowing what the device was going to be.

Most of us support Jolla in their task, we just want to be considered part of it, or at least to have the feeling we are not dismissed like we would be with some (not all) not-unlike companies.

ste-phan 2013-12-10 18:22
Re: Jolla tracking numbers
 
Quote:
Originally Posted by cybette (Post 1394554)
I have made my pre-orders (for my parents in Taiwan)
Did you order them a Jolla? That's a great move to disrupt the local HTC ,Asus and Samsung Droids in the family during Chinese new year gatherings :D

mikecomputing 2013-12-10 18:28
Re: Jolla tracking numbers
 
Almost cried when read Carols post.

I just known that Jolla employers is working like crazy to get the device out for us in time if possible :)

I now its not something easy to do for a small company.

I hope Jolla employers will get some vacation on Christmas and new year without thinking about they'r job 24h/day.

All respect!

ggabriel 2013-12-10 18:35
Re: Jolla tracking numbers
 
Quote:
Originally Posted by strongm (Post 1394584)
Perhaps overstating it a little? I purchased by 25th November, and my phone's status remains 'paid', not 'stamps going on' ...
If I were Jolla, I'd deprioritise updating the web store's orders. Leave the tracking numbers (and states in between) to the last. Or at least just update with tracking numbers, so you don't have to go through Paid->Picking->Shipping->Shipped*, which is a bit of a pain.

* Actually, there are more states in the ecommerce package they use IIRC. It's just a pain ;-)

minimos 2013-12-10 18:35
Re: Jolla tracking numbers
 
Quote:
Originally Posted by cybette (Post 1394554)
If you've made your purchases by 2-Dec, we're sticking stamps on your packages right now. Since that takes up all our resources of hands and tongues, we may not have been as responsive as usual with tweets, irc replies, forum posts, emails, calls, texts, ....
Please Carol, ask somebody to stop for a second and take a picture of the scene :p

And THANK YOU for the effort.

rob_kouw 2013-12-10 20:51
Re: Jolla tracking numbers
 
From Zendesk:

Why are sales starting for everyone before all pre-orders have been delivered?

Shipments to EU and FIN pre-order customers are well underway and continue as quickly as possible. DNA Kauppa will also start selling a limited number of phones to Finland based customers this week.

After we scheduled the sales start with DNA we encountered some unexpected technical problems in the shipping process for pre-order customers. In good faith with DNA, we postponed the DNA sales start to try to recover from the situation.

This delay was not enough to compensate for the technical issues. In our estimation it did not make sense for anyone to prolong the delay any further.

Unfortunately one consequence is that a small amount of devices will be available thru DNA shops in Finland before all mail deliveries reach every pre-order customer

If you have completed your purchase by the 2nd of December you will get your Jolla in December. We are unable to provide you with exact delivery times. We’re doing our best to serve the pre-order customers as quickly as possible. Due to the aforementioned technical problems in the shipping process a small portion of pre-orders will be delayed. You will receive a notification with more details when your device has been shipped.

We sincerely apologize for any delays and thank you for your patience.

How are you dealing with shipping the pre-orders?

Shipment are being handled as follows:

Finnish pre-orders from first campaign in May.
Remaining EU pre-orders and second-wave pre-orders.

If you have completed your purchase by the 2nd of December you will get your Jolla in December. We’re doing our best to serve the pre-order customers as quickly as possible. Due to technical problems in the shipping process a small portion of pre-orders may be delayed. Therefore we are not able to provide you with an exact delivery date at the moment. You will receive a notification with more details when your device has been shipped.

We sincerely apologize for any delays and thank you for your patience. We are very grateful to all our pre-order customers who have supported us from the start. Jolla could not have made it so far without you, it's a joint adventure - bear with us!

latency 2013-12-10 21:01
Re: Jolla tracking numbers
 
Quote:
Originally Posted by mikecomputing (Post 1393496)
Just wonder how many swedish who has bought jolla phone.

I have bugreport for atleast one translation I saw when test on n9 :D
I ordered it. Paid and still waiting for it to ship.


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