maemo.org - Talk - Jolla tracking numbers

#!/bin/bash



email="your@email.org"

username="your.login@email.net"

password="_secret-pass_"



echo "Getting login page..."

curl -s -c cookie.txt https://shop.jolla.com/customer/account/login/ > /dev/null

echo "Sending POST data..."

curl -s -b cookie.txt -c cookie.txt -d "login[username]=$username" -d "login[password]=$password" -d "send=" https://shop.jolla.com/customer/account/loginPost/ > /dev/null

echo "Getting orders list..."

orders=`curl -s -b cookie.txt https://shop.jolla.com/sales/order/history/`

echo "Filtering status..."

order_status=`echo $orders | sed -e 's/.*<td><em>//g' -e 's/<\/em>.*$//g'`



if [ ! -f status.txt ]; then

        echo "unknown" > status.txt

fi



if [ "`cat status.txt`" == "$order_status" ]; then

        echo "Status of your order is still $order_status, nothing to do but wait."

else

        echo "Wohoo, your order status has just changed do $order_status, sending e-mail notification!"

        echo "Time to celebrate, after endless waiting your Jolla order status just changed to $order_status!" | mail -s "Your Jolla order status changed to $order_status" $email

        echo $order_status > status.txt

fi

echo "Done."

Just added it to crontab and now I can do more useful things than checking Jolla's store page ;)

I'm not a bash expert, so it surely could be done better. For the mail commad to work, you need to have set up local MTA. Also, if you're going to use this in any way, please don't hammer Jolla's server and set the check interval to maybe 30 minutes or so...

Edit: Added quotes to condition parameters, so it correctly handles the two words in "In picking" status.

strongm

2013-12-12 12:40

Re: Jolla tracking numbers

Hurrah! 200001065 in picking.

WilliePre

2013-12-12 13:04

Re: Jolla tracking numbers

Wow GREAT!! :D The orders status for 200001149 changed to In Picking a few minutes ago :D:D

catbus

2013-12-12 13:04

Re: Jolla tracking numbers

Quote:

Originally Posted by strongm (Post 1395480)

Hurrah! 200001065 in picking.

When you view your order:

What numbers are in place of ????

https://shop.jolla.com/sales/order/view/order_id/????/

Mine is 41xx

Thanks

zlatko

2013-12-12 13:15

Re: Jolla tracking numbers

Just thought I got the tracking code, but alas - apology letter:

Quote:

Dear brave pioneer,

If you have already received your tracking number or the actual device, congratulations and thank you for your support!

We had lots of unexpected technical challenges in the shipping process. Some of you have not yet received your tracking number or device and for that we are truly sorry. We know you believe in us and we are working hard to meet your expectations.

Watch your email for your tracking number.

Once again, please understand how sorry we are that what we worked on for the last two years is having difficulty to get into your eager hands. You will not be disappointed when you get your Jolla!

We have focused so much on getting the product ready and in your hands that our communication towards you hasn't been enough. We learned and we will improve this in the future.

Thank you for your patience.

Sincerely,
Jolla team

zwer	2013-12-12 13:16

Re: Jolla tracking numbers

Just got an email from Jolla:

Quote:

https://gallery.mailchimp.com/9fa131...mages/logo.png

billranton

2013-12-12 13:20

Re: Jolla tracking numbers

I'm a bit annoyed that they've felt it necessary to apologise to us here. They've created a mobile phone and OS (and the only one I'm really interested in) from scratch from the ruins of Maemo. They've been working like crazy to get it ready and shipped out to us this year. I think they're doing pretty damn well really.

lupastro

2013-12-12 13:27

Re: Jolla tracking numbers

To those who already got the phone outside of Finland:
How much time did it take to get the shipping once it was sent?

Fellfrosch

2013-12-12 13:32

Re: Jolla tracking numbers

Quote:

Originally Posted by billranton (Post 1395500)

That's exactly what I think. Especially when you consider, that they have promised that you get your device 3-4 weeks after payment.
An it looks like that this promise is still achievable.

kollin

2013-12-12 13:33

Re: Jolla tracking numbers

Quote:

Originally Posted by lupastro (Post 1395505)

To those who already got the phone outside of Finland:

There is no such thing!!:cool:

v2px	2013-12-12 13:34

Re: Jolla tracking numbers

Quote:

Originally Posted by billranton (Post 1395500)

I'm a bit annoyed that they've felt it necessary to apologise to us here. [...] I think they're doing pretty damn well really.

The communication was bad and they apologized. So what? :confused:
I appreciate that very much!

Larswad

2013-12-12 13:41

Re: Jolla tracking numbers

Quote:

Originally Posted by jamar (Post 1395478)

Don't know about Android app, but I've made a quick & dirty bash script for automatic checking of my order status, if anyone interested:
...

Your script works perfectly, provided that one has curl and mail installed (which I do). This should work under cygwin as well for windoze maniacs.

However, it is far too optimistic, It says horray even if the damn package is still in ''paid". I want a pessimistic version. :p

EDIT: Ahum, the script need to be run at least twice. First time status.txt didn't exist...of course. Sorry for that, it is nearly perfect.

catbus

2013-12-12 13:43

Re: Jolla tracking numbers

Quote:

Originally Posted by catbus (Post 1395492)

When you view your order:

What numbers are in place of ????

https://shop.jolla.com/sales/order/view/order_id/????/

Mine is 41xx

Thanks

Anyone????

epmt	2013-12-12 13:44

Re: Jolla tracking numbers

Quote:

Originally Posted by billranton (Post 1395500)

I'm a bit annoyed that they've felt it necessary to apologise to us here.

I don't think an apology is necessary either. Solid information, now that would be useful.

Just to help out Jolla, some ideas and questions that might help them communicate with the community - from one perspective. I know the community has many perspectives of course.

Here is one:

That is a nice email. Yet it sounds like something a PR department would write, not a sailor from the Unlike company. Basically it still says nothing abot why this happened (they don't need to go into grizzly details, but helping people understand the main issue helps them understand how long things will take) and at what pace it will be unraveled - they must have some idea of that, an estimate.

I don't doubt their sincere apology. I don't think we need that, really, though. The one point in the email I appreciated the most is that Jolla's are in the country, that is actual, useful information that puts minds at ease. Apologies are not needed, information is. That one glimmer of information is useful, but the rest is just vague PR talk.

Here is a suggestion for the future, about communication: Why not tell us where the shipments are progressing and how fast? Can we construe something from the order number, for example. That would be real service, especially considering the audience which is quite technical etc. in nature. What about sharing the actual reasons they've had to tackle with. Help people help themselves, instead of keeping them in the dark.

If you don't want to put that out to an "official" customer email, for fear of seeming somehow not corporate enough, why not put it out on Twitter or in the FAQ for those to find out who care about such things. Don't force people into maintaining Excels on forums - or at least making keeping those Excels easier. People appreciate actual information. Empty phrases are empty without context to understand them. Too many companies and customer care put out vague lines that in the end don't mean much because you can't know how certain they are.

Actual information, numbers, facts etc. means a lot more. Here is an idea what Jolla could have reported today: "All Jollas are in our warehouse and a staff of ten is shipping them out in three shifts. We ship out approximately 10% of our orders every day and are now 50% through." That wouldn't even require disclosing the amounts.

Then again, because this is the initial shipment and not really that big a business secret, they could just say "We are currently picking order number 999, we have 3001 more to go. If you are number 4000, we expect to get to packing your package on Sunday." Or if they are not picking in order, they could just say that too and help us understand the process.

Jolla, please consider these ideas at least the next time around you are dealing with something like this. You are a startup with open/community/movement ideas, being upfront and open vs. veiled in corporate PR talk wins over much more hearts in such a scenario.

It is still not too late. Any comment on the order number you are currently picking?

ggabriel

2013-12-12 13:44

Re: Jolla tracking numbers

Quote:

Originally Posted by catbus (Post 1395514)

Anyone????

Mine is ~8000, and since you mentioned it publicly, that number is what hinted me that preorders = ~10k (not 20k) :-)

pipould

2013-12-12 13:46

Re: Jolla tracking numbers

1109 in picking

Larswad

2013-12-12 13:49

Re: Jolla tracking numbers

First people complain about too little information. Then they complain about too much information.
Chuck Norris laughs his *ss off reading about our agony and tears.

lupastro

2013-12-12 14:00

Re: Jolla tracking numbers

Quote:

Originally Posted by epmt (Post 1395516)

I strongly agree with this sentence: That would be real service, especially considering the audience which is quite technical etc. in nature.

The target group is not the normal "brainless target group" of other big mobile corporations. The typical target group who only care about having Angry Birds and Instagram on their smartphones.

aegis

2013-12-12 14:05

Re: Jolla tracking numbers

Jeebus, now there's complaints about an apology.

Is there a way to virtually slap people?

ggabriel

2013-12-12 14:12

Re: Jolla tracking numbers

Can we please get this thread on track and go to the venting one (or create a new one) for venting/suggestions/etc.? Pretty please?
I know this thread's topic isn't particularly useful, but it helps when you are idle or for those who want to percieve progress, ask questions about shipping experience, and so on.
Thanks.

HtheB

2013-12-12 14:12

Re: Jolla tracking numbers

Quote:

Originally Posted by aegis (Post 1395528)

Jeebus, now there's complaints about an apology.

Is there a way to virtually slap people?

Yes, you can always slap around a bit with a large trout

xgoan

2013-12-12 14:13

Re: Jolla tracking numbers

Anyway the apology is necessary. Because Jolla gave at some moment more importance to the deal with DNA than the deal with their initial supporters (people who paid 100€ blindly)

epmt	2013-12-12 14:14

Re: Jolla tracking numbers

Quote:

Originally Posted by aegis (Post 1395528)

Jeebus, now there's complaints about an apology.

Is there a way to virtually slap people?

Not every comment is a complaint, though, nor should be read in such a way as to suggest slapping an appropriate response. We can help Jolla with honest reactions and flesh out ideas for them. Feedback is actually usually considered a good thing.

What you are merely witnessing is people having different opinions and views. It is not the same people asking for apologies and saying they are unnecessary. That's the richness of opinion. You can't expect everyone having the same opinion.

SaiKo

2013-12-12 14:17

Re: Jolla tracking numbers

Quote:

Originally Posted by jamar (Post 1395478)

Don't know about Android app, but I've made a quick & dirty bash script for automatic checking of my order status, if anyone interested:

Code:

# cat check_order_status.sh

Code:

#!/bin/bash



email="your@email.org"

username="your.login@email.net"

password="_secret-pass_"



echo "Getting login page..."

curl -s -c cookie.txt https://shop.jolla.com/customer/account/login/ > /dev/null

echo "Sending POST data..."

curl -s -b cookie.txt -c cookie.txt -d "login[username]=$username" -d "login[password]=$password" -d "send=" https://shop.jolla.com/customer/account/loginPost/ > /dev/null

echo "Getting orders list..."

orders=`curl -s -b cookie.txt https://shop.jolla.com/sales/order/history/`

echo "Filtering status..."

order_status=`echo $orders | sed -e 's/.*<td><em>//g' -e 's/<\/em>.*$//g'`



if [ ! -f status.txt ]; then

        echo "unknown" > status.txt

fi



if [ `cat status.txt` == $order_status ]; then

        echo "Status of your order is still $order_status, nothing to do but wait."

else

        echo "Wohoo, your order status has just changed do $order_status, sending e-mail notification!"

        echo "Time to celebrate, after endless waiting your Jolla order status just changed to $order_status!" | mail -s "Your Jolla order status changed to $order_status" $email

        echo $order_status > status.txt

fi

echo "Done."

Will this work as a billboard script?

Code:

#!/bin/bash



email="your@email.org"

username="your.login@email.net"

password="_secret-pass_"



curl -s -c cookie.txt https://shop.jolla.com/customer/account/login/ > /dev/null

curl -s -b cookie.txt -c cookie.txt -d "login[username]=$username" -d "login[password]=$password" -d "send=" https://shop.jolla.com/customer/account/loginPost/ > /dev/null

orders=`curl -s -b cookie.txt https://shop.jolla.com/sales/order/history/`

order_status=`echo $orders | sed -e 's/.*<td><em>//g' -e 's/<\/em>.*$//g'`



if [ ! -f status.txt ]; then

        echo "unknown" > status.txt

fi



if [ `cat status.txt` == $order_status ]; then

        echo "Jolla :( $order_status."

else

        echo "Jolla :) $order_status!"

fi

No way to control billboard refresh speed though, would this eat a lot of battery?

cvp	2013-12-12 14:19

Re: Jolla tracking numbers

in picking #116x

YEAH :D

EDIT: lol wich one from you have delete all Order ID Numbers with x on the end? .... bravo guy, bravo!

SaiKo

2013-12-12 14:39

Re: Jolla tracking numbers

Quote:

Originally Posted by cvp (Post 1395540)

lol wich one from you have delete all Order ID Numbers with x on the end? .... bravo guy, bravo!

They are not deleted, x's have been replaced with 0's

TheBootroo

2013-12-12 14:40

Re: Jolla tracking numbers

@cvp: yeah, we replaced xxx with 0 to make sorting work properly...

xgoan

2013-12-12 14:45

Re: Jolla tracking numbers

Quote:

Originally Posted by SaiKo (Post 1395539)

Will this work as a billboard script?

Code:

#!/bin/bash



email="your@email.org"

username="your.login@email.net"

password="_secret-pass_"



curl -s -c cookie.txt https://shop.jolla.com/customer/account/login/ > /dev/null

curl -s -b cookie.txt -c cookie.txt -d "login[username]=$username" -d "login[password]=$password" -d "send=" https://shop.jolla.com/customer/account/loginPost/ > /dev/null

orders=`curl -s -b cookie.txt https://shop.jolla.com/sales/order/history/`

order_status=`echo $orders | sed -e 's/.*<td><em>//g' -e 's/<\/em>.*$//g'`



if [ ! -f status.txt ]; then

        echo "unknown" > status.txt

fi



if [ `cat status.txt` == $order_status ]; then

        echo "Jolla :( $order_status."

else

        echo "Jolla :) $order_status!"

fi

No way to control billboard refresh speed though, would this eat a lot of battery?

For Billboard:

Code:

#!/bin/bash



email="your@email.org"

username="your.login@email.net"

password="_secret-pass_"



curl -s -c cookie.txt https://shop.jolla.com/customer/account/login/ > /dev/null

curl -s -b cookie.txt -c cookie.txt -d "login[username]=$username" -d "login[password]=$password" -d "send=" https:/

orders=`curl -s -b cookie.txt https://shop.jolla.com/sales/order/history/`

order_status=`echo $orders | sed -e 's/.*<td><em>//g' -e 's/<\/em>.*$//g'`



echo $order_status

:)

I will miss low power mode in Jolla :(

SaiKo

2013-12-12 14:48

Re: Jolla tracking numbers

Quote:

Originally Posted by xgoan (Post 1395556)

For Billboard:

Code:

#!/bin/bash



email="your@email.org"

username="your.login@email.net"

password="_secret-pass_"



curl -s -c cookie.txt https://shop.jolla.com/customer/account/login/ > /dev/null

curl -s -b cookie.txt -c cookie.txt -d "login[username]=$username" -d "login[password]=$password" -d "send=" https:/

orders=`curl -s -b cookie.txt https://shop.jolla.com/sales/order/history/`

order_status=`echo $orders | sed -e 's/.*<td><em>//g' -e 's/<\/em>.*$//g'`



echo $order_status

:)

I will miss low power mode in Jolla :(

Thank you!

zwer	2013-12-12 14:52

Re: Jolla tracking numbers

Quote:

Originally Posted by xgoan (Post 1395556)

I will miss low power mode in Jolla :(

You, and pretty much anyone moving from the N9 to Jolla :(

I'd easily pay 100€ for an OLED screen with a LPM. Easily!

macesn

2013-12-12 15:00

Re: Jolla tracking numbers

Quote:

Originally Posted by zwer (Post 1395560)

You, and pretty much anyone moving from the N9 to Jolla :(

I'd easily pay 100€ for an OLED screen with a LPM. Easily!

LPM was one of my favourite features on the N9. But I guess it could be done in a similar fashion as it has been done on the Lumia 920 (it also has an IPS display and the ability of LPM). Fingers crossed (and raping the F5 key on the Jolla orders page :) )

ggabriel

2013-12-12 15:08

Re: Jolla tracking numbers

TQP1 should change status to "Store" or something... happy to do it if he/she/it doesn't want to :-)

EDIT: fixed to "Store"

Bubbless

2013-12-12 15:12

Re: Jolla tracking numbers

Quote:

Originally Posted by catbus (Post 1395514)

Anyone????

44xx. Close to 4500.

simon@

2013-12-12 15:51

Re: Jolla tracking numbers

Quote:

Originally Posted by jamar (Post 1395478)

echo "Filtering status..."
order_status=`echo $orders | sed -e 's/.*<td><em>//g' -e 's/<\/em>.*$//g'`

Thi part fails to extract the order_status. status.txt is empty.
It should work though

HTML Code:

<td><span class="price">€314.01</span></td>

<td><em>Paid</em></td>

<td class="a-center">

TQP1	2013-12-12 15:59

Re: Jolla tracking numbers

Quote:

Originally Posted by ggabriel (Post 1395566)

TQP1 should change status to "Store" or something... happy to do it if he/she/it doesn't want to :-)

EDIT: fixed to "Store"

Thanks, forgot to do so myself :)

Dave999

2013-12-12 16:03

Re: Jolla tracking numbers

Jolla should actually start shipping devices according to TMO nicknames. I'm positive I've would have it by now. Their system doesn't favor guys named Dave999. It would give TMO lots of users with nicks starting with A plus a stronger jolla community.

jamar

2013-12-12 16:10

Re: Jolla tracking numbers

Quote:

Originally Posted by simon@ (Post 1395590)

Thi part fails to extract the order_status. status.txt is empty.
It should work though

HTML Code:

<td><span class="price">€314.01</span></td>

<td><em>Paid</em></td>

<td class="a-center">

Hmm, it's just a simple sed line, it should work and it's working correctly on my server.
Are the previous curl lines working for you, so you have the orders history page content in $orders variable, if you try to echo it?

xerxes2

2013-12-12 16:16

Re: Jolla tracking numbers

What da fu..
http://www.posti.fi/itemtracking/pos...=RR082653995FI

My jphone is not accepted for air transport! :( Maybe that's why Marc Dillon is missing, driving around delivering jphones in person. :) Anyway, this got me thinking, what about an explosive OH? Just slap it on, set the timer and kaboom! :D If anyone at DHS reads this post I doubt that the jphone will be allowed to be sold in the US. :P

simon@

2013-12-12 16:18

Re: Jolla tracking numbers

Quote:

Originally Posted by jamar (Post 1395601)

This works in the terminal

Code:

$ order_status=`echo '<td><em>Paid</em></td>'| sed -e 's/.*<td><em>//g' -e 's/<\/em>.*$//g'`

$ echo $order_status 

Paid

But it does not work within the script

Code:

echo "Filtering status..."

order_status=`echo $orders | sed -e 's/.*<td><em>//g' -e 's/<\/em>.*$//g'`

echo "order_status=$order_status"

Code:

Filtering status...

order_status=

Status of your order is still , nothing to do but wait.

Dave999

2013-12-12 16:19

Re: Jolla tracking numbers

Quote:

Originally Posted by xerxes2 (Post 1395602)

Yes. I posted that a few pages back. He was last seen in Santa suit on plan between Dortmund and München.

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