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-   Jolla1 & TOH (https://talk.maemo.org/forumdisplay.php?f=56)
-   -   Jolla tracking numbers (https://talk.maemo.org/showthread.php?t=91913)

Kabouik 2013-12-14 23:50
Re: Jolla tracking numbers
 
Quote:
Originally Posted by Rauha (Post 1396586)
Social security number of your dentist's aunt has propably more to do with shipping priority than any number you got from Jolla.
Sure, we should add a variable in the spreadsheet. But from the data we have gathered so far, well, order number actually does not seem that bad to predict shipping queue.

strongm 2013-12-14 23:51
Re: Jolla tracking numbers
 
Quote:
Originally Posted by davidoz (Post 1396615)
a lot are picking, few shipped this is point
Quite so. I think there is still a problem.

nieldk 2013-12-15 07:35
Re: Jolla tracking numbers
 
quite frankly, I understand the technical difficulties with handling thousands of orders in short time.
But, honestly, Iam not very happy - promises were made - and not very supportive updates from Jolla, two days ago I recieved an email basically saying : If you recieved your phone or tracking number, be happy, if not - we have no clue when you will get it.
My order have been "Paid" since nov 27th. and One thing for sure, very doubtfull it will arrive in DK by december.

epmt 2013-12-15 07:58
Re: Jolla tracking numbers
 
Quote:
Originally Posted by strongm (Post 1396632)
Quite so. I think there is still a problem.
I don't think there is a problem really anymore, other than limited time and Jolla following a non-priority order in shipping out the orders. There was some unknown delay to get the shipping started, but I don't think that necessarily applies anymore other than them being later than intended. They seem to be advanding as fast as they can.

I can see Cybette active in liking posts in this thread, but clearly Jolla has chosen to not inform us about actual progress or actual process of the shippings so we are left guessing.

I think so far the best guess is Kabouik's and mine. During the webshop invitations, Jolla started losing the pre-order order, not sending them out in order at least for some people so people didn't get the chance to confirm their orders in roughly the pre-order order.

Then to make things worse, Jolla stopped respecting the pre-order order when shipping, instead mostly seem to use the webshop order sequence. Add to this the delays in the shipping process overall, and that Wave 2 orders and non-orders could be picked from DNA stores, you have the mess we are in.

As a result, we still have people who ordered Day 1, Wave 1 and are stuck in the Paid purgatory. We can hope time is enough for Christmas deliveries, but in reality we have little information to go by to confirm that hope. The order numbers would suggest that they can reach those 3000-4000 ranges in time, so hopefully. Who knows how many orders they actually have and how fast they actually are progressing.

As for not turning from In Picking to Shipped, maybe that has to do with other delays - or weekend? Some have said they received their package before it turned into Shipped. It can be that In Picking is the most reliable indicator of shipping getting near.

TL;TR: I don't think there is necessarily anything new wrong, just the after effects of the initial shipping delay and then (more seriously, in my view) the order fullfilment sequence gone wrong.

nieldk 2013-12-15 08:03
Re: Jolla tracking numbers
 
Code:
The order numbers would suggest that they can reach those 3000-4000 ranges in time
hmm not so I would say. I have order#24Xx

epmt 2013-12-15 08:45
Re: Jolla tracking numbers
 
Quote:
Originally Posted by nieldk (Post 1396668)
quite frankly, I understand the technical difficulties with handling thousands of orders in short time.
But, honestly, Iam not very happy - promises were made - and not very supportive updates from Jolla, two days ago I recieved an email basically saying : If you recieved your phone or tracking number, be happy, if not - we have no clue when you will get it.
My order have been "Paid" since nov 27th. and One thing for sure, very doubtfull it will arrive in DK by december.
Quote:
Originally Posted by nieldk (Post 1396674)
Code:
The order numbers would suggest that they can reach those 3000-4000 ranges in time
hmm not so I would say. I have order#24Xx
Lack of information is certainly a big problem - and a disappointment that Jolla decided to be so "corporate" about this, instead of being Unlike.

But I think the image has been re-constructed quite accurately, thanks to the Excel and other observations and analysis from many people.

Jolla is probably processing pre-orders of few thousands and are currently somewhere in the 2000 something range in the webshop order sequence. They basically have one working week to fulfill another 1000-2000 orders.

Of course we don't know how many orders there are in total, but considering that so far the webshop order sequence has held on pretty accurately according to the Excel, it would at least seem like those on the higher 2000 plus the 3000-4000 ranges could be hopeful of turning into In Picking before next Friday.

We have Jolla's statement that everyone will get theirs for Christmas, but it is hard to say how reliable that information is without more accurate information. They have deliberately given out so vague statements, including the one where they said if you paid by the 2nd, we are putting stamps on your package now (soon a week ago), which clearly was not really the case.

Ironically, in Finland, you could place orders in the DNA operator webshop on Friday and get a delivery faster than you could by ordering from Jolla, for some, on Day 1, Wave 1.

Dave999 2013-12-15 08:53
Re: Jolla tracking numbers
 
Yes, there is still issues like people ordering first day. But the login creds to shop doesn't work. Jolla care seems to be able to help those customers. That's weak. Hope jolla solve this issue for next release.

gsalone 2013-12-15 09:15
Re: Jolla tracking numbers
 
Quote:
Originally Posted by b.cloanta (Post 1396624)
Hello. Calm down guys everything he will be ok;)
In transit
ROISSY CHARLES DE GAULLE CEDEX, FR

:):):):):):)

epmt 2013-12-15 09:25
Re: Jolla tracking numbers
 
Quote:
Originally Posted by b.cloanta (Post 1396624)
Hello. Calm down guys everything he will be ok;)
Of course that is good information. Thank you for it. Solid further proof that the order shipments are progressing, also to foreign destinations.

Then again, "Calm down guys everything he will be ok" might not be the most polite thing to say to people ordering Day 1, Wave 1 who are still stuck at Paid, as your bit of information doesn't really go anyway into proving everyone will get theirs for Christmas - let alone diminish the now indisputable fact that pre-order priority was not honored.

You don't really know everything will be OK. All you can report is that you have received yours.

243kof 2013-12-15 09:41
Re: Jolla tracking numbers
 
Quote:
Originally Posted by epmt (Post 1396681)
Lack of information is certainly a big problem - and a disappointment that Jolla decided to be so "corporate" about this, instead of being Unlike.
Hi!

No offense, but could you give me an example about how Jolla could be more "open" and "Unlike" about this? I mean, what would we have them do - tweet every time they get a package ready? To me, every moment they spend "communicating" at this point is a moment delaying my shipment. They said they had some problems - does it really matter what problems these were exactly? They have also said that we shouldn't read too much into the web shop orders status - updating it is not their main concern right now and there are examples proving this - so every attempt of making sense of the order is almost based on thin air at the moment.
I personally am fine with the information they have given and wouldn't need or want more, as long as I can see that things are moving.

epmt 2013-12-15 09:49
Re: Jolla tracking numbers
 
Quote:
Originally Posted by 243kof (Post 1396699)
No offense, but could you give me an example about how Jolla could be more "open" and "Unlike" about this? I mean, what would we have them do - tweet every time they get a package ready? To me, every moment they spend "communicating" at this point is a moment delaying my shipment.
That is such a strawman argument to make. Nobody is asking Jolla to delay shipments by communicating about each individual package. There are other places in the communications spectrum than the vague PR statements they are now making and/or individually tweeting about every single package, you know.

In reality, explaining how the order process work and where in the process they are progressing - preferably doing this even before the delay finally came public (they knew a week beforehand and chose to remain silent) - would have taken them much less time than fighting the proverbial s***storm that ensued by remaining silent and making vague statements.

Being open about this would probably require one informed Jolla employee, who in reality isn't picking orders anyway, ten minutes. They could have made a small blog about the shipping process and updating people every few days about the broad progress. But that would have been awesome, perfectly sufficient too would have been a few tweets over the weeks explaining how and where the order fulfillment process is progressing.

That would have been Unlike.

Quote:
Originally Posted by 243kof (Post 1396699)
They said they had some problems - does it really matter what problems these were exactly? They have also said that we shouldn't read too much into the web shop orders status
It doesn't so much matter where the problems are, as to how the solution is coming along. If they had, before the delays became public, explained to us the issues - many people would have been far more understanding than when they saw DNA stores start sales without any word.

Many people respond far better to openness and honesty, than vague PR that is given only when absolutely felt mandatory to do something. Jolla chose the Corporate route, instead of the Unlike route.

Quote:
Originally Posted by 243kof (Post 1396699)
- updating it is not their main concern right now and there are examples proving this - so every attempt of making sense of the order is almost based on thin air at the moment.
Yes, we are certainly grasping at straws due to lack of information from Jolla. Jolla could have chosen to let us know, though, and provide valuable service to the community they say they appreciate. This is feedback to suggest them how to show it.

Quote:
Originally Posted by 243kof (Post 1396699)
I personally am fine with the information they have given and wouldn't need or want more, as long as I can see that thing are moving.
Sure, that is your opinion and you are welcome to it. I completely agree there are others who feel like you. There are also others who feel like me, also undisputable.

strongm 2013-12-15 10:03
Re: Jolla tracking numbers
 
Quote:
Originally Posted by epmt (Post 1396671)
I don't think there is a problem really anymore, other than limited time and Jolla following a non-priority order in shipping out the orders. There was some unknown delay to get the shipping started, but I don't think that necessarily applies anymore other than them being later than intended. They seem to be advanding as fast as they can.

I can see Cybette active in liking posts in this thread, but clearly Jolla has chosen to not inform us about actual progress or actual process of the shippings so we are left guessing.

I think so far the best guess is Kabouik's and mine. During the webshop invitations, Jolla started losing the pre-order order, not sending them out in order at least for some people so people didn't get the chance to confirm their orders in roughly the pre-order order.

Then to make things worse, Jolla stopped respecting the pre-order order when shipping, instead mostly seem to use the webshop order sequence. Add to this the delays in the shipping process overall, and that Wave 2 orders and non-orders could be picked from DNA stores, you have the mess we are in.

As a result, we still have people who ordered Day 1, Wave 1 and are stuck in the Paid purgatory. We can hope time is enough for Christmas deliveries, but in reality we have little information to go by to confirm that hope. The order numbers would suggest that they can reach those 3000-4000 ranges in time, so hopefully. Who knows how many orders they actually have and how fast they actually are progressing.

As for not turning from In Picking to Shipped, maybe that has to do with other delays - or weekend? Some have said they received their package before it turned into Shipped. It can be that In Picking is the most reliable indicator of shipping getting near.

TL;TR: I don't think there is necessarily anything new wrong, just the after effects of the initial shipping delay and then (more seriously, in my view) the order fullfilment sequence gone wrong.

Sadly, not sure that I agree with some of this. I think that there is still a problem, possibly a different one. The spreadsheet we are filling in pretty clearly shows that Jolla have been excellent at getting phones into picking (and, contrary to the view that they are not updating the status, they clearly have been have been doing so). And they were doing that at the rate of approximately 800 phones per day.

But translating "in picking" into "shipped" (and we don't care if Jolla are updating the order status about this or not since we get a tracking number from the carrier which is pretty damn definitive) was only proceeding at about 400 phones per day. And seems to have stopped on Thursday.

Unless, of course, Jolla are using the spreadsheet as an exclusion list ... ;)

nieldk 2013-12-15 10:10
Re: Jolla tracking numbers
 
probably Elop infiltrated Jolla

zlatko 2013-12-15 10:23
Re: Jolla tracking numbers
 
Quote:
Originally Posted by nieldk (Post 1396668)
...
My order have been "Paid" since nov 27th. and One thing for sure, very doubtfull it will arrive in DK by december.
I mean no disrespect, but I can not agree with you. I understand your eagerness and I can feel your disappointment as we are the people who support Jolla and they really should care a little bit more about us(or at least show it a little bit more). But shipments DO arrive in Europe in a DAY, to your doorsteps! So it can be next Tuesday that you have your Jolla with you!
Let us just give Jolla a little more "faith credit", and trust them. Time will tell if they can live up to their claims and our loyalty.

epmt 2013-12-15 10:36
Re: Jolla tracking numbers
 
Quote:
Originally Posted by zlatko (Post 1396717)
I mean no disrespect, but I can not agree with you. I understand your eagerness and I can feel your disappointment as we are the people who support Jolla and they really should care a little bit more about us(or at least show it a little bit more). But shipments DO arrive in Europe in a DAY, to your doorsteps! So it can be next Tuesday that you have your Jolla with you!
Let us just give Jolla a little more "faith credit", and trust them. Time will tell if they can live up to their claims and our loyalty.
Yes, I think there is still perfectly good chance that all orders will arrive by Christmas, even in Europe outside of Finland.

The worrysome part is, this is indeed based more on faith than fact for us. Jolla has given us no information to really support this claim - and given the failings before in the pre-order process, there really isn't precedent to suggest Jolla's claims can be fully trusted either. They already failed to honor pre-order order, a previous promise. if they were failing again, there is no precedent to suggest they would tell us in time.

Of course, more worrysome for some individuals are approaching vacation/travel plans. If the deliveries come very close to Christmas, there may not be anyone to receive them. I think it is telling that some people have already resigned to the fact that they may not see their Jolla until February.

If you are in Finland, I suggest trying DNA webshop or a DNA store to help you guarantee a Jolla by Christmas.

Jolla could easily alleviate our stress by providing us with more actual information. So far what we have gotten from them, though, are vague PR statements and emotional personal comments void of actual information.

TL;DR: I remain hopeful orders will come by Christmas. I am less hopeful communications will ever improve, but my suggestion stands on how to improve them.

epmt 2013-12-15 10:39
Re: Jolla tracking numbers
 
Quote:
Originally Posted by strongm (Post 1396709)
Sadly, not sure that I agree with some of this. I think that there is still a problem, possibly a different one. The spreadsheet we are filling in pretty clearly shows that Jolla have been excellent at getting phones into picking (and, contrary to the view that they are not updating the status, they clearly have been have been doing so). And they were doing that at the rate of approximately 800 phones per day.

But translating "in picking" into "shipped" (and we don't care if Jolla are updating the order status about this or not since we get a tracking number from the carrier which is pretty damn definitive) was only proceeding at about 400 phones per day. And seems to have stopped on Thursday.

Unless, of course, Jolla are using the spreadsheet as an exclusion list ... ;)
I agree, there may be something to this observation. Hard to tell.

br4ndo 2013-12-15 10:42
Re: Jolla tracking numbers
 
Quote:
Originally Posted by strongm (Post 1396709)
Sadly, not sure that I agree with some of this. I think that there is still a problem, possibly a different one. The spreadsheet we are filling in pretty clearly shows that Jolla have been excellent at getting phones into picking (and, contrary to the view that they are not updating the status, they clearly have been have been doing so). And they were doing that at the rate of approximately 800 phones per day.

But translating "in picking" into "shipped" (and we don't care if Jolla are updating the order status about this or not since we get a tracking number from the carrier which is pretty damn definitive) was only proceeding at about 400 phones per day. And seems to have stopped on Thursday.

Unless, of course, Jolla are using the spreadsheet as an exclusion list ... ;)
I think that the reason for the carriers tracking number stopping on thursday is the fact that Itella (Finnish postal company) lack the permission to send litiumbatteries by air mail. Thats probably why they use of FedEx for delivery at the moment. I am not so optimistic about getting my Jolla for Christmas despite being a first day orderer, having a low order number and living in Finland.

strongm 2013-12-15 10:44
Re: Jolla tracking numbers
 
>shipments DO arrive in Europe in a DAY

Perhaps some do. But two years ago my N9 - from Sweden - took 5 days from shipping to delivery in the UK. So the reality is probably on average somewhere between those 2. Say 3 days.

strongm 2013-12-15 10:46
Re: Jolla tracking numbers
 
Quote:
Originally Posted by br4ndo (Post 1396727)
lack the permission to send litiumbatteries by air mail.
It has already been stated that this is not correct; it only affects personal packages.

epmt 2013-12-15 10:47
Re: Jolla tracking numbers
 
Quote:
Originally Posted by strongm (Post 1396729)
>shipments DO arrive in Europe in a DAY

Perhaps some do. But two years ago my N9 - from Sweden - took 5 days from shipping to delivery in the UK. So the reality is probably on average somewhere between those 2. Say 3 days.
Depends completely on the carrier and method used. The likes of FedEx are perfectly capable of intra-EU 1 day, going to the local post office during Christmas rush would be another story.

br4ndo 2013-12-15 10:54
Re: Jolla tracking numbers
 
Quote:
Originally Posted by strongm (Post 1396731)
It has already been stated that this is not correct; it only affects personal packages.
Ok, my bad, must have missed that information.

strongm 2013-12-15 10:56
Re: Jolla tracking numbers
 
Quote:
Originally Posted by epmt (Post 1396732)
Depends completely on the carrier and method used. The likes of FedEx are perfectly capable of intra-EU 1 day, going to the local post office during Christmas rush would be another story.
Fair point.

br4ndo 2013-12-15 11:05
Re: Jolla tracking numbers
 
Quote:
Originally Posted by epmt (Post 1396732)
Depends completely on the carrier and method used. The likes of FedEx are perfectly capable of intra-EU 1 day, going to the local post office during Christmas rush would be another story.
Yes, Friday the 13th was the last day to post european parcels according to posti.fi.

davidoz 2013-12-15 13:00
Re: Jolla tracking numbers
 
So that I'm in Italy I hope that is dispatched by Fedex, but why not say it, so one is with your heart at rest. It takes a lot to admit it? When we arrived at the number 2338, as you can see from the spreadsheet, would miss about 1200-1300 pieces to move to harvest, but we are sure that all pre-orders are on this spreadsheet? Thus, 400 per day about 3-4 days ago from tomorrow Monday December 16, 1-2 days with Fedex and for Christmas they should do it, right?
And 'why have not worked this weekend in Jolla?

Dave999 2013-12-15 13:18
Re: Jolla tracking numbers
 
I didn't get a personal note in my jolla box. But I was prioritized and I got a video...

Merry Christmas - jolla dance hip hop style


The secret CEO fishing trips are over!

davidoz 2013-12-15 13:55
Re: Jolla tracking numbers
 
Ah ah ah, fantastic video!

epmt 2013-12-15 16:27
Re: Jolla tracking numbers
 
Quote:
Originally Posted by Dave999 (Post 1396755)
I didn't get a personal note in my jolla box. But I was prioritized and I got a video...

Merry Christmas - jolla dance hip hop style


The secret CEO fishing trips are over!
To all of you guys worried Jolla doesn't have time to keep us updated on the order handling process, worry not, they clearly have time... ;)

So, Elf us some updates maybe?

rentze 2013-12-15 17:14
Re: Jolla tracking numbers
 
Anyone got their Jolla shipped to Switzerland yet? The spreadsheet looks worrisome...

cybette 2013-12-15 17:43
Re: Jolla tracking numbers
 
Quote:
Originally Posted by epmt (Post 1396799)
To all of you guys worried Jolla doesn't have time to keep us updated on the order handling process, worry not, they clearly have time... ;)

So, Elf us some updates maybe?
afaik, we didn't do the elfing. Thanks to whoever who did it though, I had a good laugh!

Kabouik 2013-12-15 19:32
Re: Jolla tracking numbers
 
Could kpblxa put the link to the spreadsheet in the OP, or a moderator?

epmt 2013-12-15 19:53
Re: Jolla tracking numbers
 
I guess that means no Jolla order processing progress update then? Back to regularly scheduled talk about elves and booze. Never mind Jolla order tracking. ;)

davidoz 2013-12-15 20:16
Re: Jolla tracking numbers
 
In fact we are all here to have fun with the elves, the phone will not matter.

kpblxa 2013-12-15 21:20
looks like only one batch of 400 or so was sent and nothing! empty promises that they are constantly shipping however no one is reporting to get a tracking number!

att 2013-12-15 21:35
Re: Jolla tracking numbers
 
Quote:
Originally Posted by kpblxa (Post 1396876)
looks like only one batch of 400 or so was sent and nothing! empty promises that they are constantly shipping however no one is reporting to get a tracking number!
Have you actually checked if FedEx picks up shipments or delivers to final destinations on weekends? I don't know the answer but I doubt FedEx does that. People here have reported that even FedEx customer service doesn't work at weekends.

epmt 2013-12-15 22:18
Re: Jolla tracking numbers
 
I do believe Jolla is processing (at least on some capacity) shipments over the weekend, but shipping companies may not receive them until the week.

Many of the doubting reactions could be curbed by actually providing information. Say, very brief status updates on how many Jollas were readied for shipping today and how many are left to go. That kind of stuff. Two minutes on Twitter. Silence or vague PR just breeds more doubt, because there is an info void to be filled.

In addition to improving communications, I think it will be really crucial for Jolla to get the pre-orders to everyone by Christmas to return a little bit of the trust lost now. But improving communications would be the easy place to start.

strongm 2013-12-15 23:12
Re: Jolla tracking numbers
 
Quote:
Originally Posted by att (Post 1396881)
Have you actually checked if FedEx picks up shipments or delivers to final destinations on weekends? I don't know the answer but I doubt FedEx does that. People here have reported that even FedEx customer service doesn't work at weekends.
Firstly, FedEx pick up and deliver every day except Sundays(I'm guessing that Jolla are using the EuroOne service)
Secondly, it isn't relevant. There has been no evidence of any phones being moved from picking into shipping since Thursday.

I'ver directly raised this in several of Jolla's communication 'channels' (Facebook and Twitter), and have had no response whatsoever - not a "we understand your concerns" platitude, and certainly not a "No, everything is alright".

I had had a little of my faith restored a few days ago. Now it is quickly eroding again.

low 2013-12-15 23:44
Re: Jolla tracking numbers
 
Quote:
Originally Posted by strongm (Post 1396891)
...
Secondly, it isn't relevant. There has been no evidence of any phones being moved from picking into shipping since Thursday.
....
omg. one working* day.

strongm 2013-12-16 00:31
Re: Jolla tracking numbers
 
Quote:
Originally Posted by low (Post 1396896)
omg. one working* day

*apparently nobody in Finland is working really on a Saturday.
As I already pointed out, FedEx do work Saturdays, and Jolla certainly said they themselves were. So that's at least 2 days without shipments (and I'd sadly have to suggest, given the pattern shown by the tracking spreadsheet, that the few Thursday shipping notifications were in fact Wednesday notification's that happened to get sent after midnight, which really means 3 days without any actual shipments) In the wake of admitting that there has been a delivery problem you might also have thought that Jolla would be trying to ensure that shipments went out every day, so it is worrying to see signs of what appears to be a new delivery problem - and I can't find any other reason why only approx 400 shipping notifications have gone out in a week - that Jolla are not talking about.

Even if they fix this on Monday, if the shipping rate remains 400 per day they are not going to hit the 200004xxx range for 10 days ...

seiichiro0185 2013-12-16 05:18
Re: Jolla tracking numbers
 
So, it's monday morning, my Jolla has been "in Picking" since Thursday morning (I was in the "second batch" to get the in Picking status) and no tracking code so far. I really hope Jolla manages to ship a whole lot of phones today, since with every day they don't it gets more and more unlikely that many of us will get their phones before christmas / this year.

Btw. this week is the 4th week after my paymnet, so Jolla has to deliver this week if they want to meet their 3-4 weeks delivery estimate.

Metsämies 2013-12-16 06:12
Re: Jolla tracking numbers
 
https://twitter.com/cybette/status/4...243264/photo/1

Let's hope that Santa will bring Jollas , if FedEx fails. Santa Claus has best logistics, one man and reindeers and millions of visits on same day.


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