Re: Jolla tracking numbers
 

I wonder if it is still possible there is a bookkeeping delay between the shipping notice and status after actual shipping. I remember some people receiving packages before the status changed to Shipped. So I'm not sure we can completely trust the order status at least.

Then again, people have reported receiving tracking numbers separately, but I wonder if those can be delayed too or even not sent in some cases, even though the package has been sent. Maybe some packages are on their way and the recipients don't know it yet? That would certainly not be unprecedented in the history of web shops.

Anyway, I think we can trust Paid status meaning "no, we are not putting stamps on your package yet". In Picking is the requisite sign of some activity.

Re: Jolla tracking numbers
 

Few things in my mind:

- Just question: Does FedEx work on Saturdays all around the world or in some countries/areas? Their web pages are terrible for finding any real information about their services (common problem with logistics companies).

- it is Christmas parties time in Finland. Maybe they had a company Christmas party on Friday night/Saturday. Jolla's sailors have probably worked long days for 7 days a week for 4 weeks (except Finnish Independent day). I think it is reasonable to expect them to have a little time off and refresh time after that.

- It is possible that they might have decided to reorganize the packing/shipment processes so that they can get the rest of shipments out faster. Maybe they have come to a conclusion that they cannot do this in promised 3-4 weeks if they don't do changes in the processes. For example outsourcing part of the job to get more hands on the work.

But my point originally was that we don't know. And when 4 weeks from the final payment or from 2nd December (discussion of its own from where to start counting) goes by then we know if Jolla failed to keep that promise. (And they might have originally aimed to deliver all shipments before Christmas...)

I really hope that all preorderers get their Jollas before Christmas. Let's not yet surrender to despair.

Re: Jolla tracking numbers
 

Well, cybette has tweeted a photo of jolla shipments in the van. I hope that's open enough for you lot. Although she didn't say whose phones were in the van and whose weren't. Omg she's practically Apple.

Re: Jolla tracking numbers
 

Good stuff

12/16/2013 - Monday
9:20 am
In transit

TALLINN EE

Package available for clearance

12/13/2013 - Friday
7:25 am
Shipment cancelled by sender

Re: Jolla tracking numbers
 

Just to let you know, A confirmation that shipments are progressing, allthough no update on webpage, or recieved tracking number.

Re: Jolla tracking numbers
 

Yes, it seems like it is the logical fallacy week. Who claimed Jolla is Apple?

The photo of a shipping van is a very nice gesture. We can all appreciate that, I'm sure. Unfortunately it does not add any useful information to those wishing more openness about the shipping process that affects them, namely how large is the delay that affects the orders.

Jolla have stated multiple times they care about the community. Acknowledging the unease of the community is nice, but if they really cared, they would try to alleviate it. An easy way to share in the angst of those invested in the wait, would be to provide their best information of the progress to alleviate the uneasiness that is going on. It would be the simplest thing in the world for Jolla to do, a tweet every other day about the percentage of packages done and to go or something like that, when it became clear a delay would be in the cards.

Clearly Jolla has, so far, very deliberately decided to not give out any specific information about the shipping process. E.g. since last week Cybette still addressess posts here, but very carefully only joke posts and those not involving the Jolla order progress, and the van tweet was void of any information. Also, Cybette admitted they decided to keep people in the dark about the initial delay. So clearly, a deliberate silence by Jolla from the get go and continuing until today. Maybe this week will be different? We can surely hope, this is a suggestion for improvement of things.

An Apple it does not make them, but it also means they are not open about the shipping progress. Some wish they would be. You disagree and that's fine.

Re: Jolla tracking numbers
 

Jolla already failed to respect the priority order in webshop invitations and more seriously in the shipments, so let's not pretend they haven't broken a really big promise already. Even if we ignore the DNA store pick-ups and extra sales, Jolla for whatever reason hasn't respected the priority order in their own shipping process.

It would be far easier to understand if those waiting would be those who ordered late.

Re: Jolla tracking numbers
 

One rather suspects that one of the technical delivery problems suffered by Jolla was an inability to follow the original preorder priority.

Re: Jolla tracking numbers
 

They do in almost all of Europe, as I previously pointed out.

Re: Jolla tracking numbers
 

Ehh, teed siin teisi kadedaks... :)

Re: Jolla tracking numbers
 

There's a couple of European customers with 400<ID<=600 who've received their Jollas according to the spreadsheet. I don't recall any non-Finnish ID over 400 logged there as shipped, so maybe that second batch did get sent out eh?

Re: Jolla tracking numbers
 

1+1=2. DNA has been heavily advertising Jolla at the weekend and DNA has been out-of-stock for Jollas. It seems highly plausible that Jolla has obligation to deliver some quantities of their phones to DNA before Christmas. And now the reports that there wasn't shipment notifications to end customers from Jolla between Friday and Sunday. It might be that phones prepared for shipment during that time were actually delivered to DNA to fulfill that obligation.

Re: Jolla tracking numbers
 

Just noticed that too, so there is still a little hope that it's just the tracking code mails that are missing. I also recall JollaHQ saying on twitter they did shipments on Friday, but haven't seen anyone reporting a tracking code or status change on that day.

Re: Jolla tracking numbers
 

Just because somebody used an unsuccessful/wrong way of argumentation doesn't mean he's actually wrong.

Re: Jolla tracking numbers
 

Personally I must say I'm kinda happy that I haven't received my Jolla yet...playing with it would take away to much of my time which I badly need for other things till the holidays. So I'm not that bothered by the fact the phone isn't in my hands yet.

Even though some of the Jolla workers give us hints here and there on Twitter and/or TMO, the official communication of Jolla is really bad and not "Unlike" or community friendly at all. We blindly entrusted them with our money - in a moment where nobody knew what the Jolla phone would be. Even now we entrust them again with a lot of money by buying those devices (all in all Euro 800 in my case) - so us soon-to-be Jolla users have been very open in supporting a small, unknown company.

Why isn't Jolla that open towards us? Why is it so difficult to tell what's going wrong with delivery? Why are some official and unofficial statements so vague and secretive? We're not stupid people here and belong to the curious ones (someone who isn't curious wouldn't try a Jolla) - I think it would be fair to share their issues with us in a more convenient way.

The secretiveness (now and previously) honestly has been bothering me a bit. Of course sometimes it was justified (to protect their product from other companies, etc), but not always IMO.

So this isn't really a complained (but I like to question certain things), because I trust/believe in Jolla and appreciate their extremely hard work a lot now before Christmas (I already appreciate a lot that Jolla even exists!!). But I really hope that communication improves in the future and that Jolla becomes what they label themselves on social networks.

But I don't expect yet that everything works perfect for such a young and small company. What they already achieved is unbelievable huge. Focus was on creating a new device incl. operation system. So I totally understand that there wasn't much time yet to develop other parts of the company. So my words here are wishes for the future :)

They call us all "Sailors" - but a sailor needs to know what direction the wind is blowing and where the main boat is heading to - or where it got stuck in (delivery issues...).

Re: Jolla tracking numbers
 

I spent considerable time argumenting my response to him. You ignored all that just to tell me this? I might get your point if my response to him would have been only a slight at the argumentation error, but it was not.

Anyone, of course, feel free to argue why you think Jolla has been open about the pre-order shipping process. I am sure there are many opinions. I don't personally think Jolla has been open about the pre-order shipping process or progress.

Re: Jolla tracking numbers
 

I received my phone today !!!
Orderstatus on shop.jolla.com still 'in picking' :-)

Re: Jolla tracking numbers
 

Guys, we need to calm down a bit. iam on a <1000 pre order with in picking since thursday myself. i also didnt understand the changed deliver order.
but if they really had big difficulties to ship international orders then we have to show our size by beeing happy with the finnish people that didnt have to wait too.
still once again jolla failed hard in communication there.

Re: Jolla tracking numbers
 

Sadly, since there are only 2, and since neither the Status Changed Date nor Last Checked date reflect anything later than last week, I'd suggest it is extremely likely that those are both errors. I'd love to think differently, but I don't.

Re: Jolla tracking numbers
 

What was your order # ?

Re: Jolla tracking numbers
 

No-one claimed that Jolla is Apple. That was a little bit of sarcasm on my part to point out how trivial some of the matters are that some people on here are complaining about. It seems that there are some extremely unrealistic expectations of this company, probably fuelled by years of disappointments from Nokia.

They're learning all of this - Jolla is a new company and the guys who started it came from a small part of Nokia, and they're doing this without the infrastructure they had behind them. Maybe they ****ed up. Maybe they put the wrong stamps on, or forgot about the whole air mail lithium battery thing. Maybe they didn't, and they've encountered problems we haven't even thought of because we don't run mobile phone companies either.

Whether these mistakes are big or small, it's an extremely bad idea for companies to go into details about it publicly. Every company screws up from time to time, but if they published the fine details every time they did, they risk getting bad press, getting a reputation for not knowing what they're doing, and then investors and consumers could lose confidence. Even all this complaining on a public forum such as this, plus all the hacking, may be damaging to them. It's less than a month since we ordered. Chill.

Oh, I almost forgot the schoolboy argument points. Fallacy fallacy, that's just like your opinion, man. Etc.

Re: Jolla tracking numbers
 

Indeed, but when challenged to clarify whether this actually meant physical shipping to customers or moved to 'in picking' they failed to respond at all

Re: Jolla tracking numbers
 

Where are you based and did you get any sort of tracking number or predelivery information from whoever delivered it?

Re: Jolla tracking numbers
 

And lo! #679's just arrived in my hands!

Thank you Jolla, getting the job done!

Re: Jolla tracking numbers
 

For your info there's a sheet titled Packing List, with the Sender given as "DHL Supply Chain Finland/Jolla".

FedEx delivered the package.

Re: Jolla tracking numbers
 

Nokia has nothing to do with my opinion of Jolla. If anything, Jolla has received much benefit of doubt from me - and I am willing to give them much more, if they respond in kind. Jolla could have given the community the benefit of the doubt and decided to be honest and open with us instead of radio silence.

On this we agree. Me beef is not with them hitting obstacles and failing to deliver in time. I can understand those, because I do treat them like the small startup that they are. My wish is, they would respond in kind: Treat us like the first customers and supporters of the small startup they are. Not try to emulate the behaviour of large companies, while simultaneously asking our sympathy and support for a small company.

Jolla is not "every company". They say they want to be Unlike. They are a small startup with a technical early adopter community to address and whose support they wish to enlist. Treating them like "every company" is not, in my opinion, a wise move. I think Jolla is already getting far more bad press and badwill than they would have been by being just a little more open. You disagree and that's fine.

I'm also not trying to make this sound bigger than it is. This is a Jolla order tracking thread, hence we discuss it. I don't think Jolla's future hinges on any of this stuff at all (it is the big things it hinges on), but they haven't been community oriented about this and I think it would have been wise of them to have been. I think it would have been a good move by Jolla to have been more open and honest in this particular early adopter scenario.

By the way, they don't teach argumentation in Finnish schools (they probably should) - where I hail from - so it wasn't a schoolboy point from me. It was something experience has unfortunately taught me - and too many recent arguments in this thread have fallen under them. It is frustrating, because it helps nobody, other than perhaps helping to diminish the other person and their argument.

In similar vein, you just had to try an make me sound like schoolboy or childish perhaps, would you accept that as an attempted ad hominem? ;)

Re: Jolla tracking numbers
 

I can hear emergency holiday being booked all over Europe...

Re: Jolla tracking numbers
 

OK, living in Belgium and number #985
No shipping information received. Shop.jolla not updated after 'in picking'

Delivered by FedEx.

Re: Jolla tracking numbers
 

interessting is with wich shipping company will be shipped in germany. I call to Fedex, but he dont find any package for me :( maybe it will be arrive wih dhl or other....

Re: Jolla tracking numbers
 

Have to admit I've not been relying on the shop status to give us much info, but I was anticipating people receiving a notification from whoever is delivering the package.

It is highly likely that there would be noone at my home to receive a delivery if I do not get such advance notification.

Re: Jolla tracking numbers
 

Seems I'll be getting a phone today then :D

Re: Jolla tracking numbers
 

is that your order id from shop.jolla? oder your order id?

Re: Jolla tracking numbers
 

Well, there is hope for me then, #83x, and Aachen is not that far from Belgium ;)

Re: Jolla tracking numbers
 

Congratulations! :) Waiting for some Bulgarian tips and tricks fro Jolla from you! I can't wait to get back to Sofia where mine Jolla is waiting me home since Saturday! :)

Re: Jolla tracking numbers
 

This opinion of mine would present cybette's participation in this thread and on twitter as being about as open as I would expect them to be without taking unnecessary risks. So far I haven't seen any press articles about this, because I think the whining on this forum is taken with a pinch of salt.

An important thing to remember about argument logic trolls is that they usually get far too carried away with picking out phrases that could be construed as fallacies, and don't bother to think about whether the fallacy was used to support the argument or not, and claim to invalidate the whole argument regardless. If I'd called you childish for demanding more information from Jolla, then you could have the ad hominem...
You shouldn't give in so easily :)

Re: Jolla tracking numbers
 

Looks like mine has arrived in the UK also but FedEx have left it with a neighbour and they've gone out. So close...

Re: Jolla tracking numbers
 

Just called Fedex and was told that there is a package out for delivery today! horrey! Hope it is jolla

Re: Jolla tracking numbers
 

kadekaks = kateellinen, (jealoys)?

Re: Jolla tracking numbers
 

Did you get any shipping info email with tracking numbers etc?

Re: Jolla tracking numbers
 

i did not get any shipment info, but order number is 2XXX1080 to UK.

awaiting fexed delivery