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maemo.org - Talk (https://talk.maemo.org/index.php)
-   Jolla1 & TOH (https://talk.maemo.org/forumdisplay.php?f=56)
-   -   Jolla tracking numbers (https://talk.maemo.org/showthread.php?t=91913)

jaark 2013-12-16 22:03
Re: Jolla tracking numbers
 
Quote:
Originally Posted by v2px (Post 1397306)
So, for everyone not from Sweden: FDX5195 is in the air again and has probably our packages on board! :3 Next stop (just guessing: France)
http://www.flightradar24.com/FDX5195
I concur with your guess.

That's the first time I've heard of that flightradar site. It's pretty cool.

I can just imagine this in a film with the evil genius selecting a flight and then clicking a 'take control' button ;)

epmt 2013-12-16 22:09
Re: Jolla tracking numbers
 
Fair post, att. Thank you for clarifications.

Quote:
Originally Posted by att (Post 1397291)
You want to believe to the last possible moment before things start collapsing that you can fix things and everything will get fine. Also you don't necessary comprehend that you know what is happening but people not there don't know and so you should start telling people what is happening. It is only human.
This is why I think it is important to give Jolla feedback. I'm not sure early adopters dismissing the comms woes as business as usual or just like any other company is doing Jolla any favours.

My suggestions to them, such as the daily percentage count of pre-order completion on Twitter, were given in all sincerity. I hope they consider involving the community more in their early stages.

WilliePre 2013-12-16 22:15
Re: Jolla tracking numbers
 
Quote:
Originally Posted by epmt (Post 1397050)
Interesting detail. Mfg date: 11,2013 has been in the boxes I've seen pics of.
My Mfg date shows as being 12,2013

ibins 2013-12-16 22:30
Re: Jolla tracking numbers
 
Delivered!

Thank you, Jolla! You delivered at all means:
- delivered the device in the time you promised to do,
- delivered a beautyful device as you promised,
- delivered an unlike software as you promised

Thank you all of you and my sincerest respects, that created the SW, the HW, that talked created your company and convinced others and most of all:
Thank you who worked so hard and long to get those damned boxes finally to people like me! You managed to avoid Jolla to fail on the very last meters of the whole path of delivering.

Very well done!

Quaddy 2013-12-16 22:33
Re: Jolla tracking numbers
 
in your instance yes, the overall picture still remains to be seen in retrospect, after the dust settles.

Quote:
Originally Posted by ibins (Post 1397342)
You managed to avoid Jolla to fail on the very last meters of the whole path of delivering.

mariusmssj 2013-12-16 22:55
Re: Jolla tracking numbers
 
Quote:
Originally Posted by ibins (Post 1397342)
Delivered!

Thank you, Jolla! You delivered at all means:
- delivered the device in the time you promised to do,
- delivered a beautyful device as you promised,
- delivered an unlike software as you promised

Thank you all of you and my sincerest respects, that created the SW, the HW, that talked created your company and convinced others and most of all:
Thank you who worked so hard and long to get those damned boxes finally to people like me! You managed to avoid Jolla to fail on the very last meters of the whole path of delivering.

Very well done!
Congrats !!! :)
don't forget to update the spreadsheet

minimos 2013-12-16 22:57
Re: Jolla tracking numbers
 
Quote:
Originally Posted by Rauha (Post 1397289)
I can sort of understand screwing up Swizerland and Norway, altough its embarassing enough.

but Åland is part of Finland.
Yeah, but Åland is not part of EU VAT-area: https://en.wikipedia.org/wiki/Specia...85land_Islands

Rauha 2013-12-16 22:58
Re: Jolla tracking numbers
 
Quote:
Originally Posted by minimos (Post 1397356)
Yeah, but Åland is not part of EU VAT-area: https://en.wikipedia.org/wiki/Specia...85land_Islands
Yes I know. Like propably everyone Finland.

cegorpe 2013-12-16 23:00
Re: Jolla tracking numbers
 
Quote:
Originally Posted by s1gk1ll (Post 1397204)
You are not in the spreadsheet?
What's your order id and status (pre-order 0,40,100, etc)?
order: #1769
Status: In picking
Pre-order: 40 euros

LordSnick 2013-12-16 23:15
Re: Jolla tracking numbers
 
Quote:
Originally Posted by trashin (Post 1397324)
That might have been me, order #273 to Norway?

Order number does not give anything on fedex website and no tracking mail from Jolla yet..........:(
oh..not looking good for my order then.
no info at all

v2px 2013-12-16 23:55
Re: Jolla tracking numbers
 
The flight just landed in France. \:3/

Edit 04:30 CEST: I think mine is now in FDX5028. Aaaah, so close! :eek:
Edit 04:59 CEST: Or in FDX4, hmmm! :p

Elleo 2013-12-17 04:16
Re: Jolla tracking numbers
 
Quote:
Originally Posted by v2px (Post 1397374)
The flight just landed in France. \:3/

Edit 04:30 CEST: I think mine is now in FDX5028. Aaaah, so close! :eek:
Edit 04:59 CEST: Or in FDX4, hmmm! :p
Better not go to bed or you'll sleep through the delivery ;).

trashin 2013-12-17 06:36
Re: Jolla tracking numbers
 
Quote:
Originally Posted by LordSnick (Post 1397363)
oh..not looking good for my order then.
no info at all
No, not for any of us.

Unless, that is, they have been shipped but Fedex have messed up in the Norwegian customs hence no information there either.....


Current conclusion from this thread is that the only Jolla devices in Norway are in the hands of Jolla employees :p

simon@ 2013-12-17 07:04
Re: Jolla tracking numbers
 
Mine arrived at the local airport 1 hour ago.

I'm leaving for 2 days this afternoon, I really hope it gets here this morning :)

lupastro 2013-12-17 07:17
Re: Jolla tracking numbers
 
Quote:
Originally Posted by simon@ (Post 1397410)
Mine arrived at the local airport 1 hour ago.

I'm leaving for 2 days this afternoon, I really hope it gets here this morning :)
Order#? Destination?

simon@ 2013-12-17 07:20
Re: Jolla tracking numbers
 
Quote:
Originally Posted by lupastro (Post 1397414)
Order#? Destination?
Order #1733, France

lupastro 2013-12-17 07:21
Re: Jolla tracking numbers
 
Quote:
Originally Posted by simon@ (Post 1397415)
Order #1733, France
Congratulations! Let's see when #3142 arrives to Germany.........

simon@ 2013-12-17 07:38
Re: Jolla tracking numbers
 
Quote:
Originally Posted by lupastro (Post 1397416)
Congratulations! Let's see when #3142 arrives to Germany.........
You still have chances to get it before 23/12. Count 2-3 days from the day your status changes to "In picking".

Leinad 2013-12-17 07:49
Re: Jolla tracking numbers
 
1 Attachment(s)
Fedex status for my #17xx:

8:07 am On FedEx vehicle for delivery

:D


Update: 8:52 AM -> picture attached :D

lupastro 2013-12-17 07:52
Re: Jolla tracking numbers
 
Quote:
Originally Posted by simon@ (Post 1397420)
You still have chances to get it before 23/12. Count 2-3 days from the day your status changes to "In picking".
Well....my problem is that I am leaving this Friday on vacation...for three weeks :( :( :( :( :(

szymeczek34 2013-12-17 07:54
Re: Jolla tracking numbers
 
Then I guess you could change your shipping address to where you are going to be.

simon@ 2013-12-17 07:57
Re: Jolla tracking numbers
 
Quote:
Originally Posted by lupastro (Post 1397426)
Well....my problem is that I am leaving this Friday on vacation...for three weeks :( :( :( :( :(
Then your status must update today. Try to change the delivery address if it doesn't, I don't know what happens to FedEx packages if the recipient does not claim it for several weeks.

lupastro 2013-12-17 07:59
Re: Jolla tracking numbers
 
Quote:
Originally Posted by simon@ (Post 1397430)
Then your status must update today. Try to change the delivery address if it doesn't, I don't know what happens to FedEx packages if the recipient does not claim it for several weeks.
Change it to another country? I am not able to do it in the webshop.... Does it have to be done via email? Can such a change be trusted on such a short notice?

szymeczek34 2013-12-17 08:01
Re: Jolla tracking numbers
 
Don't know but right now you are wasting time not changing address via care Jolla. You just need to hope that they will respond to your mail in time and remember to change the address.

simon@ 2013-12-17 08:04
Re: Jolla tracking numbers
 
Quote:
Originally Posted by lupastro (Post 1397431)
Change it to another country? I am not able to do it in the webshop.... Does it have to be done via email? Can such a change be trusted on such a short notice?
Well, if you know somebody you trust in the same city, you could contact FedEx to redirect any packages sent to your home address. I know it's possible with regular mail, maybe FedEx has this option too. If I were you I'd contact them.

lupastro 2013-12-17 08:05
Re: Jolla tracking numbers
 
Quote:
Originally Posted by szymeczek34 (Post 1397432)
Don't know but right now you are wasting time not changing address via care Jolla. You just need to hope that they will respond to your mail in time and remember to change the address.

care@jolla.com, right?

edit:
Well, I just sent the email. I hope it will work.
However, if my Jolla leaves today or tomorrow I may be able to get it in Germany. If not, I hope it works with the address change to Spain.

bertjefred 2013-12-17 08:11
Re: Jolla tracking numbers
 
Quote:
Originally Posted by lupastro (Post 1397437)
Yes! Indeed

juiceme 2013-12-17 08:13
Re: Jolla tracking numbers
 
Quote:
Originally Posted by simon@ (Post 1397430)
Then your status must update today. Try to change the delivery address if it doesn't, I don't know what happens to FedEx packages if the recipient does not claim it for several weeks.
The unclaimed packages will be distributed as christmas gifts for the children of FedEX employees.

lupastro 2013-12-17 08:14
Re: Jolla tracking numbers
 
Quote:
Originally Posted by juiceme (Post 1397441)
The unclaimed packages will be distributed as christmas gifts for the children of FedEX employees.
That would really be a Nightmare before/meanwhile/after Christmas!! arghhhhhh

mrsellout 2013-12-17 08:47
Re: Jolla tracking numbers
 
I know that after a few months, DHL destroy old packages. Literally taking a sledgehammer to brand new PS3s etc.

strongm 2013-12-17 08:56
Re: Jolla tracking numbers
 
Excellent. FedEx redelivery is low priority ...

mariusmssj 2013-12-17 08:58
Re: Jolla tracking numbers
 
Looking at all the things it seems that Jolla is keeping up with "3-4 weeks" delivery promise from the day of purchase. So I guess there isn't much to worry about yet.

Larswad 2013-12-17 09:01
Re: Jolla tracking numbers
 
Quote:
Originally Posted by mrsellout (Post 1397456)
I know that after a few months, DHL destroy old packages. Literally taking a sledgehammer to brand new PS3s etc.
No f-ing way? Seriously? If that's really true, it hurts all over.

lupastro 2013-12-17 09:04
Re: Jolla tracking numbers
 
Quote:
Originally Posted by Larswad (Post 1397459)
No f-ing way? Seriously? If that's really true, it hurts all over.
Maybe they take a look if something is worthy before having fun with the sledgehammer....

Larswad 2013-12-17 09:06
Re: Jolla tracking numbers
 
I was in the first wave, and I ordered the $0 option. What was actually the point with the $100 option? Was it just the T-shirt? Because, even if my order hasn't changed from paid yet, it doesn't really seem like they prioritize the $100 ones. Or?

epmt 2013-12-17 09:08
Re: Jolla tracking numbers
 
Quote:
Originally Posted by mariusmssj (Post 1397458)
Looking at all the things it seems that Jolla is keeping up with "3-4 weeks" delivery promise from the day of purchase. So I guess there isn't much to worry about yet.
We know there was an unintended delay in the start of the deliveries, so clearly Jolla is pushing their 3-4 week window into "spare time" so to speak. There is some reason to worry for those still in Paid, schedule-wise. Hopefully not much.

I believe that for most people, 4 weeks comes up this week - if it hasn't already. For most of the rest by or during the Christmas break, so Jolla needs to deliver by Christmas to stick to that.

For someone paid December 2nd, they have a couple of days after Christmas to deliver, but this is probably a quite small minority - mostly those who didn't get the webstore invites in their right time (which kind of should have made Jolla prioritize them a little more).

nieldk 2013-12-17 09:10
Re: Jolla tracking numbers
 
I’d tell you a UDP joke, but you may not get it.

epmt 2013-12-17 09:11
Re: Jolla tracking numbers
 
Quote:
Originally Posted by Larswad (Post 1397462)
I was in the first wave, and I ordered the $0 option. What was actually the point with the $100 option? Was it just the T-shirt? Because, even if my order hasn't changed from paid yet, it doesn't really seem like they prioritize the $100 ones. Or?
There are many people from the first wave who are still stuck in Paid (even though they paid promptly at the webstore) while second wave shipments have already happened. They didn't follow the priority order even though that was promised. I don't think the pre-order price in the end had much to do with it, considering some people have received their $100 orders quite late, if not still waiting.

$100 was for T-shirt and the Limited Edition OH.

kollin 2013-12-17 09:12
Re: Jolla tracking numbers
 
My ticket at zendesk :

Quote:
Hello,
My name is Kamen Dokov and I would like to ask you about my order. My order number is 200000419 the status in the webshop is "In Picking" from 11-Dec-2013, the FedEx search by reference number returns "Not found" i live in Bulgaria (all the other Bulgarians did receive their packages). Is something wrong with the shipping of my phone?
Thank you!
Best regards:
Kamen Dokov
Jolla response:

Quote:
Hi,

thank you for your message.

You order is paid and being handled.

Shipment are being handled as follows:
· Finnish pre-orders from first campaign in May.
· Remaining EU pre-orders and second-wave pre-orders.

If you have completed your purchase by the 2nd of December you will get your Jolla in December. We’re doing our best to serve the pre-order customers as quickly as possible. Due to technical problems in the shipping process a small portion of pre-orders may be delayed. Therefore we are not able to provide you with an exact delivery date at the moment. You will receive a notification with more details when your device has been shipped.

We sincerely apologize for any delays and thank you for your patience. We are very grateful to all our pre-order customers who have supported us from the start.
Jolla could not have made it so far without you, it's a joint adventure - bear with us!

Sincerely,
Jolla Customer Care

Ystävällisin terveisin,
Jolla Asiakastuki

Join the Movement @ jolla.com
Like @ facebook.com/jollaofficial
Follow @ JollaHQ
It looks like an automated message to me, i hope i'm wrong! :)

strongm 2013-12-17 09:16
Re: Jolla tracking numbers
 
Quote:
Originally Posted by kollin (Post 1397466)
It looks like an automated message to me, i hope i'm wrong! :)
You are not wrong. That is the standard response Jolla Care have been sending to anyone enquiring about shipment


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