Re: Jolla tracking numbers
 

Hi guys!

I am on the same boat, in picking yesterday but nothing on Fedex yet. My order number is 246x.

How do you specify the reference number there in fedex site?

Thanks!

Re: Jolla tracking numbers
 

With a keyboard ...

Seriously, invoice number without the #, and then specify country and zip code (needed for some country only).

Your invoice is probably 20000246x or 10000246x ...

Re: Jolla tracking numbers
 

Come on!! An my 31xx to Germany is still "Paid"..... :(

Re: Jolla tracking numbers
 

Woho, finally my Status changed from "Paid" to "In Picking" (2892, Germany). Still no tracking info on Fedex.

Re: Jolla tracking numbers
 

Move your mouse over Track (menu at the top of the page) and then choose "Track by International Reference".

Re: Jolla tracking numbers
 

It doesn't help (@Swiss and Norwegians) a lot and as used the answer isn't very helpful, but Jolla wrote me on Twitter: "All pre-orders are being shipped all the time, including Switzerland. You will get yours soon."

I really don't like the word "soon" anymore :p

But check out the Paper Jolla :)

Re: Jolla tracking numbers
 

damm, probably going to miss mine by a day or two as visiting UK for next couple of weeks :(

2000038xx for Finland delivery is now "in Picking" status

Re: Jolla tracking numbers
 

I now also have Fedex tracking. For Dutch zipcodes you'll only have to enter the numbers. If you add the letters you will not find a result. Don't know other coutry zipcodes, but maybe it helps.

Re: Jolla tracking numbers
 

I really hope they're being honest on this.

Re: Jolla tracking numbers
 

I am glad four you! congrats!

But hey, WTF is going on here???? They sent 35xx and 38xx but no 31xx?????

Really, I am REALLY FRUSTRATED.

Re: Jolla tracking numbers
 

Did you try without the postal code? Mine didn't require it.

On the bright side 200000731 is finally in me. The Longest Journey Home :D

Re: Jolla tracking numbers
 

I'm so jealous !!!!!!

http://moviecultists.com/wp-content/...tin-Powers.jpg

Re: Jolla tracking numbers
 

For international shipments: DHL does the packing and hands over to FedEx. FedEx flies and delivers to the destination.

For Finland: Itella does the deliveries to the destination.

Re: Jolla tracking numbers
 

For FIN it has been Itella based on the comments here and other places.

Re: Jolla tracking numbers
 

anyone from SF?

Kiitos etukäteen

Re: Jolla tracking numbers
 

Tracking number for Itella.
Between in picking and shipped depends. It lasted from Friday to mid Monday for me, but there was naturally weekend in the mid.

What is a new record is that my package has been in the main Posti/Itella Vantaa sorting center from late Monday.

Re: Jolla tracking numbers
 

In picking from jolla shop on Friday evening.
Picked up bu FedEx on Monday.
Changed to Sipping statud on Jolla shop on Tuesday and the FedEx tracking code sent.
Deliver today to Estonia.

2...150x 100€ preorder

Re: Jolla tracking numbers
 

Mobiili magazine has managed an interview: http://mobiili.fi/2013/12/18/jolla-p...-myyntiintulo/ According to it the main delay was a order system related one.

I don't like the way Jolla's interviewee doesn't seem to take any responsibility for the woes, instead tries to make it sound like it is only about the impossibility of making everyone happy. I hope it is just the way the interview was cut, not his real intent.

Also clearly from the comments day one customers who got invites but didn't go to the first sale event, may have been delayed extra in those web shop invites. I've heard this story now a couple of times. It does sound really unfair to be in that situation of not getting to the event but then being delayed by weeks.

Many people only wanted the pre-order order to be respected, that is a very simple and reasonable request. Even the event was one thing, but then the whole pre-order order was missed. That's not a "you can't please everyone" scenario, that is just common sense. I can't see any really good reason why they couldn't have respected the pre-order order. Jolla could help us understand.

I think it is a mistake for Jolla to think of this in the "you can't please everyone" attitude. That's arrogance that was also Nokia's downfall in many ways.

I hope at least behind the scenes Jolla takes a good hard look at what the actual expectations of the majority of people are, and how in the end they weren't that unreasonable, and respond better next time.

Re: Jolla tracking numbers
 

I don't see that as an arrogance. They have made mistakes, they admit that and they have tried to fix what can be fixed and are trying to get the job done with the all flaws that cannot be fixed anymore.

And it is true that you cannot please everyone. You have to make compromises and in those cases some people are not happy. And I'm sure that Jolla's CEO is not happy that they had to make the compromises.

Re: Jolla tracking numbers
 

They have admitted it? I do not see any statement where it says which the problem was, and how the process was going. A forecast would have been perfect.

The only I got to read was "there have been problems, we are shipping as much as we can".

Come on, some of us would have been happy to read about the "shipping ratio". Some false expectations could have been avoided.

Btw, my order #31xx has STILL NOT BEEN SHIPPED. Other orders, like 32xx, 33xx, 38xx even 40xx have been changed status/shipped!!!!!!

It is not fair.

If someone from Jolla is reading this, please do some self-criticism.

Re: Jolla tracking numbers
 

If your 31xx in Finland or EU? As most likely different different shipping companies are handling Finland vs EU in which case numbers can also vary on the queues. So don't look the number directly also think about destination.

Re: Jolla tracking numbers
 

EU.

However, I do not see which difference does it make.

Re: Jolla tracking numbers
 

if you check all those are Finland, I think they will first finish all orders for Finland and then do the rest of the Europe.

Re: Jolla tracking numbers
 

Mine just switched to "In Picking"... Tried a bunch of numbers from my order but none of them appear on Fedex. Is Fedex used for UK deliveries?

Re: Jolla tracking numbers
 

Yes, FedEx is being used for UK deliveries.

For my delivery to the UK, there was a delay of about 20 hours between my status of In Picking, and when I was able to pick up tracking information on FedEx's site.

Re: Jolla tracking numbers
 

Same here about 20h delay too ... but look like fedex have only information about shipping but didn't take yet the package ... no progress since yesterday ...

Re: Jolla tracking numbers
 

Hi,

which order number do u have?

Re: Jolla tracking numbers
 

And the journey begins :)

2013/12/18 - Wednesday;
18:10 - Left FedEx origin facility - VANTAA FI

About 26 hours after the "In-Picking" status.

Re: Jolla tracking numbers
 

It is as I suspected, if ordering system fails it becomes hard to follow initial plans.

Um... IMO he takes responsibility for problems, sentence about impossibility to please everybody was related to launch party for 450 preorderers as they received complaints about "why I was not invited!11!1" way before anybody even knew there would be problems with deliveries. There might be a hint of frustration about criticism that he maybe felt was unfair, but not arrogance or refusing responsibility.

I'm sure they will take this as a lesson. However, apart from communicating earlier that they have logistics problems that cause deliveries to be late, I don't think it was reasonable to demand them opening up everything about their logistics chain. **** already hit the fan and only relevant thing was (and still is) to get those phones out as quick as possible. There's more time for chit chat and philosophy about what is reasonable for community later since there really was absolutely no information and no way of communication that would have eased the frustration. Only delivered devices do that, so the only reasonable thing to do was to prioritize the deliveries above just about everything else.

Re: Jolla tracking numbers
 

En Route :)

- 12/18/2013 - Wednesday
11:48 am Shipment information sent to FedEx
5:14 pm Picked up VANTAA FI
6:09 pm Left FedEx origin facility VANTAA FI

Re: Jolla tracking numbers
 

I beg to disagree. In today's world, communicating to the customers and general public about the issues is as important as solving the issue itself. Look for example Apple that first failed miserably with their Apple Maps launch and then failed to communicate about it properly (it was only after some time until there was a public apology by James Cook, Apple CEO).

I have not ordered a Jolla myself but can fully understand the frustration among the Jolla fans. I don't understand why Jolla does not communicate, apologize about its logistic problems and do more damage control. It creates only badwill among its small but loyal customer base.

Re: Jolla tracking numbers
 

His use of plurals and "also" type of wordings when talking about not being able to do anything so that all likes it, "that *too* caused a big buuhaa" make it clear he doesn't acknowledge anything - unless the magazine quoted him misleadingly. And he does seem annoyed which indeed is very arrogant because it fails to understand the other side of the story. I think it is quite possible the people at Jolla actually don't get the complaint, but feel it is something bigger, something more unfair, something they could never have done anything about... And I find that sad. For example, there is nothing unreasonable about asking for more openness and to respect the order priority they promised. He makes it sound like the audience is impossible.

Who has asked them to "opening up everything about their logistics chain"? That is such a strawman argument. They have given basically no info at all. There is a huge range of perfectly reasonable options between nothing and everything.

Jolla says they care. I think they have failed to set themselves into the position of that part of their early supporter community that expected more involvement, more unlikeness from them. Had they truly done that, they would have responded and communicated with them differently.

Solid communication about progress can HUGELY build trust and relieve frustration. I absolutely disagree with you on that they couldn't. People understand Jolla is a startup, but nobody likes the feeling of being misled. Communications help a lot when you are open, timely, direct.

Instead, now the message is they feel people just can't be pleased. Nice.

Re: Jolla tracking numbers
 

And what do you think it would have helped if Apple had apologized a bit earlier? It would not have fixed their mapping software and it would not have ceased people to laugh at it. Jolla already admitted they had problems, they already apologized for it and even pointed out where the problem was, although not going into details. Apart from communicating these thing a bit late, there was nothing they could have done. Even if they had opened up their whole logistics chain down to every tiny detail, it would not have made any difference if it didn't contribute to effort of getting those devices out. Frustration would have been as great as it is today, only that we would have more details to rip apart for amusement - in addition of that chit chat time being wasted from actually handling deliveries.

Re: Jolla tracking numbers
 

Much of the frustration here has been not knowing what is going on. When people get information, any kind that feels solid, that buys time and goodwill. Had Jolla kept a blog or microblog about the progress of shipping, that would have tremendously lessened the frustration as people had a rough sense where their order was going. One suggestion was to report daily or every other day the percentage of shipping done. That kind of info gives a sense that something is happening, that the goal is getting nearer. Don't underestimate the damage silence does.

Also, if the breaking of the pre-order priority would have been explained, it might help sympathize.

Most importantly, open and solid communications builds a sense of involvement with the community. Now it seems like Jolla doesn't really care. Almost like they want a movement of followers, not a movement of partners.

Nobody asked Jolla to expose everything. Don't flaunt that straw man. There was a whole range of timely comms they could have done.

Re: Jolla tracking numbers
 

I have observed these discussions from distance and this is about the first time I enter into it because IMO some demands have been unreasonable. It might be that I take a different approach to things, because frankly, I only care about what is possible at the moment and problems they have had clearly implicate that they are unable to follow the order priority at this time, at least without having additional delays on deliveries. When you have worked long days (and sometimes nights and weekends) only to be thanked with criticism of not being "open" and failing in just about everything, it's very natural reaction for human being to feel like nothing is enough. Yes, I wanted to have mine earlier and yes, I wanted those phones to be in the hands of fellow pre-orderers before DNA launch. I even hope there won't be such events (nor discussions like this) in future product launches. But to demand something that is clearly impossible to do at this moment because of problems... I think it would be unreasonable.

They gave all the information that was really relevant: a) there are problems with logistics and they have problems getting devices delivered in due time and b) they are doing their best to sort it out. In short, there's nothing relevant to add to it, details wouldn't have refined that or contributed to faster deliveries. Yet you were one of those who argued that "it's not open enough."

Call me cynic but I don't think so. Only result would have been more frustration and additional demands for yet another detail and then complaints about "not being open." Only thing to ease the frustration is to get those devices out. After that there comes another round of frustration and criticism for different reasons. I guess it's the price of trying to be community based...

Re: Jolla tracking numbers
 

We are hearing you, and I would not be surprised if Jolla is also hearing you.

Re: Jolla tracking numbers
 

With the number of times the same ~exact message has been posted, it would be difficult not to. I heard it for sure, and I'm starting to be annoyed by it even if I'm not its target. :p

Disclaimer: this is meant to be a joke. So laugh, please. :D

Re: Jolla tracking numbers
 

I get that. However, what is - and has been - possible all this time is adding communication and a sense that they are truly listening and hearing. The more the community just pats them on the back for comms well done, process well done, no biggie, I think the less they have incentive to improve the next time around. So, I think good feedback can be really helpful for Jolla - and omitting it just because "nothing more can be done" a disservice.

Just my opinion. I do get it that you disagree with me and acknowledge that.

It may be a natural reaction, but it doesn't really make it the right reaction.

Unlike you, I don't even care about either of those things. My feedback has been to improve the process and the communication. I can perfectly well live with the delivery delays and the DNA launch. I think the big issue is lack of communications and disrespecting the pre-order order.

Slowness is not an issue (we understand they are a startup) and even the DNA part I could let be, although it would have been great there too if they had given info early on that more 2nd wave orderers could have selected DNA store pick-up - one more place where open communications early on would have helped customers make decisions that help them and actually would have helped Jolla too by lessening their logistical woes. Now many people didn't choose DNA store pick-up because they thought it would add delay to the delivery.

That's the really saddest part. I think Jolla have added to their own work and worry by deciding to not communicate.

Again, I don't think the demands are impossible or unreasonable - such as more open comms. But I get it that you disagree.

Basically the definition of "closed" (vs. open) is they the other party decides what is relevant. Had Jolla been open, they would have let the community decide a bit more what info they can use and what not. I think they could have been surprised what openness can do.

That doesn't mean they have to tell everything. But the only other choice is not to tell anything and instead sugarcoat things into PR platitudes. For example, a week ago Cybetter told us they were right then "putting stamps" on packages from people who paid by December 2nd. That turned out to be a figure of speech (or a lie if you want to think the worst), but consider them replacing talk like that instead with the suggested percentages of shipping done, say, every other day.

Had they been open since November, it would have helped some people choose DNA store pick-up. It would have lessened people's early expectations so that they wouldn't have been so annoyed when the delays became apparent. Getting a sense of the speed of the progress, would have let people adjust their expectations. Some people, who need to get the item early, could have decided to get it from a DNA store and be happier that way - had they known in time.

So if you feel that way, answer me this:

How do you think Jolla's community basedness has shown itself in the pre-order process fulfillment?

Because to me this has been a bit of an eye-opener. Is community based just a marketing line for Jolla? Where is the sense of community in this process?

Re: Jolla tracking numbers
 

Re: Jolla tracking numbers
 

All we've heard from Jolla is that nobody can be pleased. I wouldn't be quite as sure as you that they are hearing right.

Though, I do hear you.