maemo.org - Talk - Jolla tracking numbers

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Re: Jolla tracking numbers

Quote:

Originally Posted by JulmaHerra (Post 1398393)

Or created an enormous panic reaction in community. If they had managed to solve the problems as they believed when DNA's launch was postponed, there would be no problem - except if they actually communicated that out too early. In perfect world people are understanding, forgiving and never misunderstand each other. In real world... it's more wretched.

That's the thing with openness and honesty, it means you are open and honest. I get it that secrecy sometimes benefits companies and in this case they thought it would. I don't think it worked out for them. On the balance, I think being more open and especially being more open in time would have served them well.

Quote:

Originally Posted by JulmaHerra (Post 1398393)

At that point they should have known for sure that problems are not solvable in time. There would be no point in communicating things before they are actually known for sure. Even slightest hint of uncertainty regarding deliveries creates huge backlash, no matter how you try to communicate them.

Perhaps so, but loosing trust is doubly hard to gain back. Jolla lost some trust with this move. I doubt they would have by being consistently open about it. And by open I don't mean spilling everything, I mean a balance between nothing and everything that gives people a chance at being involved, without going to the extremes that have too many side-effects.

For some reason you seem to think Jolla found the perfect balance in communication. I don't think that's true. There are many alternatives they could have done.

Quote:

Originally Posted by JulmaHerra (Post 1398393)

That's why they are communicated only when other means are exhausted.

Yes, on this I agree. Jolla was open when they had no more any other choices. That doesn't make them very open and it does make them look bad when that happens - the backlash is much bigger when the recipients feel deceived.

Quote:

Originally Posted by JulmaHerra (Post 1398393)

We have seen it before, they have communicated things in open manner and it causes problems when something unexpected happens that forces them to make changes and communicate that out. Such changes result in disappointment, frustration and boatload of questions. So, it's fine line between being too silent and being too open.

Sure, I think they missed that fine line by a wide mark in this case.

Quote:

Originally Posted by JulmaHerra (Post 1398393)

Yes, in companies that actually have a PR department. Unfortunately PR-departments don't necessarily have all the information about real situations and as far as I have understood, it's one of the most despised things here.

No no, I don't want any PR departments involved in my suggested route. I suggest an entrepreneur or suitably similar character for whom such immediacy both comes natural and who also has great access to actual knowledge.

Quote:

Originally Posted by JulmaHerra (Post 1398393)

I have to admit I admire your optimism. However, more communications usually spur more communications, more information spurs more questions so I doubt it would have made any difference in that regard.

Sure, but lack of communications also spurs communications and other kinds of reactions. I'm saying Jolla didn't strike the balance on this one. You think they did, which is odd to me, but I have to accept that as your opinion.

Quote:

Originally Posted by JulmaHerra (Post 1398393)

No amount of communications change the faith aspect of things. Only delivered devices, software updates and such things do. Of course communications may increase or reduce that faith - or even both at the same time. The hard part is to know which reaction will be dominant in each situation.

Sure, but I do think honesty for a startup is quite often the best policy. Not saying that is always the case in business, but for a startup trying to build a community relationship... keep it real.

Quote:

Originally Posted by JulmaHerra (Post 1398393)

Um... how do you think they do that without losing any time when even tracking codes and shipping status information in shop lags behind schedule to help increase throughput?

Completely irrelevant. Singular tracking codes and keeping them updated can't be compared to a single higher-up person, who monitors the overall situation, keeping the audience up to date. Don't - for a minute - try to make me or anyone believe Jolla's management doesn't know where the pre-orders stand.

They know. It would take them minutes to tell us. They choose not to.

Re: Jolla tracking numbers

Quote:

Originally Posted by lupastro (Post 1398406)

I do not get it. Which is the difficult thing in it? Just print 4000 different address stickers. And do a little of paperwork for the devices going to Norway and Switzerland.

There were only 4000 devices sold in the first round? Where did you get this number from? Guess it were more - once hear about 40000...

Re: Jolla tracking numbers

Quote:

Originally Posted by inte (Post 1398413)

There were only 4000 devices sold in the first round? Where did you get this number from? Guess it were more - once hear about 40000...

Well, I have written 4000. I could have written 8000. According to the spreadsheet, there no more than 5000......(pay attention to the order number)

Re: Jolla tracking numbers

Quote:

Originally Posted by lupastro (Post 1398392)

I share most of your opinion. But there is something that I cannot accept: that someone running around in Helsinki can buy complete spontaneously the Jolla if he wants. And we, that follow it since the beginning and payed blindly, are left behind without information. That is not acceptable.

And that was one of the compromises Jolla had to make to live another day when things didn't go as planned.

Re: Jolla tracking numbers

Quote:

Originally Posted by att (Post 1398430)

And that was one of the compromises Jolla had to make to live another day when things didn't go as planned.

Are you saying Jolla wouldn't have lived if they'd given out information, though? I doubt you really think that.

Improved communications would have mended many fences in this case.

Anyway, I can see this going in circles so I'll spare the next speech about pre-order order... ;)

On the bright side, I do sincerely believe looking at the data, there is a good chance most if not all Jollas are on the road by Christmas, although some will get them only later.

It didn't go right, not by a long shot, but I hope some good comes from the aftermath. My suggestions had no other motive than improvement.

Re: Jolla tracking numbers

This thread is so mimimimimi

Re: Jolla tracking numbers

Quote:

Originally Posted by inte (Post 1398434)

This thread is so mimimimimi

So more less this

Re: Jolla tracking numbers

Quote:

Originally Posted by epmt (Post 1398433)

Are you saying Jolla wouldn't have lived if they'd given out information, though? I doubt you really think that.

I was referring to the fact that DNA is already selling Jollas to general public.

Edit: And if I had read the original post more carefully I probably wouldn't have written my reply.

Re: Jolla tracking numbers

Well, it looks like yesterday a couple phones were sent to the EU and most of the second wave preorders ordered in september were also sent. Wonderful.

Good morning to all, by the way.

Re: Jolla tracking numbers

Quote:

Originally Posted by inte (Post 1398403)

Well. I guess Jolla just wants a small piece of the Christmas cake as well:)

I think that Jolla has lost a lot of money on this delay. Not only in lost christmas sales, but the pre-order deliveries has probably been way more expensive than planned.

Re: Jolla tracking numbers

Jolla shop is down/maintenance
So we cannot even check the orders' status now. Good ! :mad::mad::mad::mad::mad::mad::mad:

Re: Jolla tracking numbers

Maybe they are preparing a third preorder wave....

Re: Jolla tracking numbers

The jolla shop is now down due to they are opening it for everyone and shipping starts in january. Then where are my jolla????

Re: Jolla tracking numbers

Where is my phone JOLLA ?????????????????????????????????????????????????? ????

Re: Jolla tracking numbers

I think they will surely send every phone out this week. Bummer that we can't check the shop anymore. But I got my shipping notice yesterday. And been tracking my phone with Fedex since that moment. It took only one night to ship it from Vantaa to Amsterdam. Can be delivered any moment. This seems faster than most hipping routes. So I think that they I've got the shipping under control now. Hope that we al get our phones before Christmas.

Re: Jolla tracking numbers

I wish you were right ... But I seriously doubt that everybody will be getting its phone before xmas

Re: Jolla tracking numbers

Quote:

Originally Posted by inte (Post 1398434)

This thread is so mimimimimi

mimimimimimi

https://www.youtube.com/watch?v=Iv4x0TC-1Qg

Re: Jolla tracking numbers

Quote:

Originally Posted by lupastro (Post 1398565)

Maybe they are preparing a third preorder wave....

There are reports in twitter that shop is opening for orders for some countries. As well as batteries etc made available.

Haven't seen anything official about that though.

Re: Jolla tracking numbers

Quote:

Originally Posted by bertjefred (Post 1398572)

Which was your order number?

The shop seems to be working again. As usual is my order still marked as "Paid".
But now I can order a new Jolla if I want! Maybe I should do it and see which one of them gets shipped before. I bet the last one.

Re: Jolla tracking numbers

It could also mean that they are done picking (and shipping?) all pre-orders, but not updated the status (yet).
A little more patience I guess :)

Mine is still on Paid btw, 4099

Re: Jolla tracking numbers

Quote:

Originally Posted by lupastro (Post 1398576)

Which was your order number?

#2517.

I think they went from order 0800 untill above 3000 this week and its only the start of thursday. So it should be possible to do the rest and the outside EU orders this week.......

Re: Jolla tracking numbers

Quote:

Originally Posted by bertjefred (Post 1398579)

#2517.

I think they went from order 0800 untill above 3000 this week and its only the start of thursday. So it should be possible to do the rest and the outside EU orders this week.......

Well, several from the high-2000s and some of the lower 3000 were marked as "In Picking" since Tuesday......... Yesterday nothing happened except for the orders from the second wave (yes, the ones who ordered in September).

Re: Jolla tracking numbers

I see almost everyone in the spreadsheet ordered before or on Dec-3, personally I had to get around them not accepting payment from outside of the EU first so I ended up ordering Dec-4.

Honestly I don't care if someone else already has the phone before me, I think funds flowing to Jolla to enable them to continue functioning properly, release updates, make more phones and become a relevant platform on their own is far more important then me having the phone before someone else.

I preordered, I get some special goodies for that and as long as the phone makes it to the person from the EU who's coming to my country in time I'm very happy, which since they claim 2-4 weeks delivery time will still happen.

(My status is Paid, my #4206)

Re: Jolla tracking numbers

All those Jolla's, I want them
http://shop.jolla.com/jollashop.jpg

Re: Jolla tracking numbers

What kind of a sick route is my package taking?
VANTAA FI --> STOCKHOLM-ARLANDA SE --> ROISSY CHARLES DE GAULLE CEDEX FR --> KASTRUP DK --> (To arrive in Gothenburg, SE)

Why not take a little detour over the Gobi desert as well?

Not complaining over the delivery time, just surprised how these things work.

Re: Jolla tracking numbers

Quote:

Originally Posted by Larswad (Post 1398589)

Which is your order#?

Re: Jolla tracking numbers

Seems whoever is doing the shipping may have some routing issues...

Re: Jolla tracking numbers

the waiting is the hardest part... http://www.youtube.com/watch?v=4mDcZGRKQ_M

Re: Jolla tracking numbers

Seems like all our Jolla's touched France....

Re: Jolla tracking numbers

Quote:

Originally Posted by lupastro (Post 1398591)

Which is your order#?

#200002494. In picking since tuesday. Will arrive today most likely.
Called fedex to hear whether they would know the time of delivery so that I would know if I should change the address to my job location instead. Wifey won't be home all day so I'm kind of nervous that I will miss it.
It's impossible for them to know when the about time to arrive and changing address was too late.
They did take my cell-phone number though so that they can call me, but they won't guarantee that either.
Ah well, just keeping fingers x-ed.

Re: Jolla tracking numbers

Quote:

Originally Posted by Larswad (Post 1398589)

What kind of a sick route is my package taking?
VANTAA FI --> STOCKHOLM-ARLANDA SE --> ROISSY CHARLES DE GAULLE CEDEX FR --> KASTRUP DK --> (To arrive in Gothenburg, SE)

I suppose Kastrup DK is the nearest airport to you served by FedEx. Air freight companies operate using a hub principle, they have only a few global hubs, and it seems that Paris is FedEx's European hub.

Re: Jolla tracking numbers

Quote:

Originally Posted by Larswad (Post 1398589)

I know it seems odd. But FedEx have a huge central hub at Charles de Gaulle airport that they use for all their main European services. So all packages first travel to Charles de Gaulle, and then get distributed from there.

Re: Jolla tracking numbers

Quote:

Originally Posted by Larswad (Post 1398589)

I know it seems odd - but FedEx have a large central hub at Charles de Gaulle through which all European shipments travel. I.e your Jolla first travels to Charles de Gaulle by whatever route FedEx think expedient, and is then dispatched from there

Re: Jolla tracking numbers

I think now i know why they first processed all finnish phones.
If i compare from this thread and the spredsheet - it seems like FedEx is faster delivering the phones to Europe than Itella / Posti is here. I am tracking my phone around Helsinki / Vantaa and compared to some fellows here their phones are faster to France / Portugal / Austria even.

Might be - i might be wrong. Anyway i wish everybody fast delivery with his/her Xmas present.

Re: Jolla tracking numbers

Quote:

Originally Posted by hemiwi (Post 1398603)

Yes, therefore the second wave preorders are being priorized over the first wave preorders to Europe.

If some one from Jolla is reading: Thank you Jolla, you left me without phone for christmas!

Re: Jolla tracking numbers

Quote:

Originally Posted by HtheB (Post 1398578)

It could also mean that they are done picking (and shipping?) all pre-orders, but not updated the status (yet).
A little more patience I guess :)

Mine is still on Paid btw, 4099

I wouldn't mind if this was true as one of the First Wave 100Euro backers.

The Fedex status for my order as of today still says no :( [Order 200000273 shipping to Norway --> Not Found ]

It's now been 'In Picking' for 7 days.

Re: Jolla tracking numbers

Quote:

Originally Posted by Bundyo (Post 1398140)

Did you try without the postal code? Mine didn't require it.

On the bright side 200000731 is finally in me. The Longest Journey Home :D

Aye, I tried, but it's not possible to track parcels to Norway without a valid postcode. If you just enter the order number and country the postcode field will change to red and prevent any searches.

The same seems true for Sweden and possibly Switzerland plus others I'm sure.

Re: Jolla tracking numbers

Quote:

Originally Posted by trashin (Post 1398612)

I think they are still waiting to pick everything that are going to norway as of export papers, mine is still in paid status. order 2449..

Re: Jolla tracking numbers

Looks like something is getting sorted out. The store is back and it is now explicitly written that we pay local taxes and customs fees if we order to Norway, Switzerland and Aaland... And the taxes are 0% in the store.

Now I really wonder if we (CH, Norway, Aaland preorders) can get 24% back. We should. I mean, I appreciate their hard work, but I don't wanna get taxed twice.

Just asked on Twitter.

Re: Jolla tracking numbers

Hello everyone, just an update:

Yesterday I received the shipping email notification from Jolla, 36h after get the "In-Picking" status (Your Shipment #20000165x for Order #20000259x).
The delivery is planned for today.

Anyone knows why they use a Shipment_Id? Does it mean that my order 259x is the 165x Jolla thay shipped?