Re: Jolla tracking numbers
 

May 20th was the first day.

My phone has left Helsinki. Propably arrives here sometime next year, if Im lucky.

Re: Jolla tracking numbers
 

http://murobbs.plaza.fi/taskumuro-pu...post1712241779

In English something like "Itella didn't fail! Sorted by 4:28, and 9:21 was this lad in local post office (hki [Helsinki]). I don't think I'm able to work anymore for today".

Itella is the Finnish postal company.

Re: Jolla tracking numbers
 

Still stuck on 'paid' here

Whilst Jolla Customer Care have stated that the Order No received from the webshop is nothing to do with the order in which deliveries are occurring it is also beginning to look rather like the delivery order is somewhat capricious ...

Re: Jolla tracking numbers
 

At least on MuroBBS and Matkapuhelinfoorumi everyone receiving shipment notifications seems to have pre-ordered on may 20th or 21st

I also ordered on may 20th and received notification. Last four numbers on my ID are <1000.

Re: Jolla tracking numbers
 

I guess that then really does mean that they're serving finnish customers first, instead of just going through the pre-order queue in order.

I ordered on 20th, with a finnish address (so should be high up on the list), but then changed to a swiss address a few weeks later when they opened up whole EU + NO + CH for pre-orders. My order ID didn't change. I did pay the pre-order on 25.11., so if they really went through the queue in order, I should have been among the other finns who ordered on 20th.

It's looking like that just by changing my shipping address I got bumped down the queue after all the finnish ones.

Re: Jolla tracking numbers
 

If that's as far as they've got then they are not going to make their suggested delivery deadlines ...

Re: Jolla tracking numbers
 

In fact they're freaked out about finns getting depressed there so they send them first the phone.

But from a standard customer pov, this is just outrageous and unrespectful, unbelievable that they changed the pre order delivery shipment to send first to the finns,,, They should get a PS membership card :mad:

Or go back to learn what FIFO means.

Re: Jolla tracking numbers
 

I don't think that the last digits in your order number (not ID) have anything to do with when you ordered, but when you paid. If they are delivering in the payment order (which apparently they aren't), that order number is your priority (starts with 10 for Finland and 20 for everywhere else).

If, however, the order is actually dictated to when you placed your very first preorder, then the story is different.

Sadly, I don't think we can even speculate how many people received their devices. I _think_ that Jolla has to deliver 10k devices in total for preorders, or fewer than that. I reckon they have to be shipping >1000 per day to just get it right, but this is all speculation.

Re: Jolla tracking numbers
 

I'm not really that concerned about the order, or about a delay of a couple of days. I don't have any idea what the internal logistics at Jolla are, and don't really care to know either. The time estimate that they gave me during payment was "3-4 weeks", so as long as it arrives during that timeframe, I'm okay with it.

Who knows, maybe they just took the first 10k orders, divided them between 10 underpaid trainees and my phone just happens to be in the pile that the slowest trainee is working through ;)

Re: Jolla tracking numbers
 

I am also okay with it but it definitely leaves a bitter taste...

Re: Jolla tracking numbers
 

Both my payment ID and order ID were <1000.


Also speculation, but maybe the international orders are beign processed and sorted right now. I know that Itella uses different terminals for national and international packages. Its possible that the finnish orders were quickly dumped into the national delivery chain and international orders are going through the system more slowly. They got packages for 27 different countries to sort out.

Jolla could also be using different shipping company alltogether for international orders, as Itella makes direct delivieries only in Finland and offers no special advantage for international orders compared to their competion.

Re: Jolla tracking numbers
 

I personally don't care too much about the order. Ideally, I want it before xmas, if it comes afterwards, it'll be ok too.

I do understand Jolla though... they are quite small, messages (or the lack of it) sometimes can be confusing. From a business perspective, it does make sense to serve where most people are first. Look at big telcos: they'll give you fibre optic based internet only if there is enough demand.

Also, to play devil's advocate, when preordered you had "1st" and "2nd". I expect that the "1st" ones will be done before the "2nd" ones, but how would I know ;-)

Re: Jolla tracking numbers
 

Knowing that former head of Itella is now in Jolla if I'm not mistaken it would be surprising..

Re: Jolla tracking numbers
 

Just visited a DNA shop 5 minutes ago and asked when I can buy a Jolla from them.
The shop assistant told me that they have boxloads of them in the back room, and will start selling on Wednesday morning.
Apparently I was not the first to ask the question :D

Re: Jolla tracking numbers
 

If that's true they should really hurry up with the shipping of the preorders... wouldn't look too good (in my opinion at least) if you can buy the phone in regular shops in finland and rest of the supported countries preorders didn't even get a delivery notification yet.. especially since they stated repeatedly that preorders will be served first and will happen in "priority order"

Re: Jolla tracking numbers
 

if this is true it sucks, Jolla ashamed, are you kidding who has already given you the money and keep the phones in stores DNA?

Re: Jolla tracking numbers
 

I've been patiently waiting for my pre-order just to switch from "Paid" "In Picking", let alone actually shipping. But if this is true, then I'm going to be mightily annoyed.

Re: Jolla tracking numbers
 

so this means i will get mine later because i pre-ordered ;) - Well, life is...

Re: Jolla tracking numbers
 

Well if DNA is one of the preorder customers Jolla should not send phones to them? But I dont know did DNA preorder any phones.

Re: Jolla tracking numbers
 

My T-shirt shipped from Itella at Finland side, but was obviously delivered by Royal Mail here in the UK, I expect something very similar for my Jolla. I do hope it arrives before Christmas.

Re: Jolla tracking numbers
 

NOT fair dammit. We PAID early to get them early.

Re: Jolla tracking numbers
 

I think it is a direct sale to the customer who requires it by going to the store, or DNA has already paid phones Jolla? And then the pre-order via website that may have priority?

Re: Jolla tracking numbers
 

There is a difference between a commercial partner like DNA and the "normal" preorder. I doubt that DNA had to go through the regular preordering proccess like we did.
And even if they did preorder in whichever way, at least it should have been stated clearly by Jolla that DNA will have priority over non-finnish preorders. But from Jolla's statements it always was like "Preorders in supported countries get served first", at least thats how it came across to me from their vague statements

Well, they still have a day to get the shippments out to the supported countries if Wednesday is correct for DNA to start selling.. so lets wait and see (not much we can do about it anyways)

Re: Jolla tracking numbers
 

Actually, to make matters more interesting, the first 450 were sold by DNA to preorderers ;-)

Re: Jolla tracking numbers
 

people seems to have big problems to read now AGAIN jolla has said you will get device 3-4 weeks after payment. Now how hard can it be to understand that!?

Re: Jolla tracking numbers
 

Doesn't change a thing, they wont be well seen... I was expecting to get mine at least at the same time as DNA starts to sell them in Finland...

Re: Jolla tracking numbers
 

you're right about them beeing still in that timeframe of the 3-4 weeks. But still the *impression* it gives to "ignore" the non-finnish preorders and start selling the Phone in regular (DNA)-stores in Finland is not that good in my opinion. Especially after the whole "I am the First One" campain connected to the preordering.

On the other hand it's still all speculation, we'll see if it holds true on wednesday.

Re: Jolla tracking numbers
 

Just my personal opinion, but I always regarded my pre-order as

• A guarantee that I will get a phone in case they are sold out (not that I am the first one to get one)
• A way to support Jolla during the pre-production phase

I always assumed that the phones will hit stores on the same day as pre-orders start shipping.. That's how it is no matter what you pre-order, usually, anyway. (compare to pre-ordering on Amazon; your order gets shipped on the same day the product is released, but "regular" people can also order it on that same day)

Re: Jolla tracking numbers
 

now understan this: its bussines its way more important they get as many devices sold as possible or else you can forget about updates for the phone in the future cause jolla dissapear. Now thats why we may seems not get device as fast as operator shop. I personally happy that thw get device out in shop before chrustmas the more sold the better for all un the end!

Re: Jolla tracking numbers
 

It's funny how all these rants will go away the minute the phone reaches the hands of the people :-)

Re: Jolla tracking numbers
 

I don't think anyone is having a problem reading. They are working under the impression that has previously been given that preorders were expected to be delivered before general sale to the public started.

It is also fair to say that the "3-4 weeks after payment" phrase was introduced very, very late into proceedings (and was for a while described as a pessimistic estimate by Jolla) - and pretty clearly came about because there was no actual stock available at launch (but Jolla didn't want to own up to that for reasons of their own).

Re: Jolla tracking numbers
 

The DNA thing isn't really that important for me - look at it this way: As long as they are actively packing and shipping our pre-orders, they can put as many DNA orders into Trucks as they want to - as long as it doesn't affect our shipping speed.

The other way of thinking - "I will not get my order any faster that way but as long as I don't have it, no one else can have it!" seems a bit harsh to me.

Mind you, this is if it *doesn*t slow down our orders :D

Re: Jolla tracking numbers
 

ignored? LOL

dont be so damn childish it just a phone...

Re: Jolla tracking numbers
 

Sure - but the point is communication. Why have Jolla kept tight-lipped about this, why do they remain tight-lipped about why they had to make the 3-4 week delivery statement, why do they remain tight-lipped about how the priority delivery order is being ignored to deliver to Finland first, why did they not mention that the OS was a beta until November, etc. etc.

None of these are particularly insurmountable issues. But they colour people''s perception. And I'd have thought that a start-up wouldn't really want to alienate their market. Unless of course pre-order people are not really their market ...

Re: Jolla tracking numbers
 

So people think that Jolla should do this:

if Jolla ships all first wave preorders by tomorrow(dont know if it will happen) they shouldn't sell to non-preorderers at wednesday?

Re: Jolla tracking numbers
 

Re: Jolla tracking numbers
 

It's not being childish, as said it leaves a bitter taste.

In words, for instance, being a small developer, I am currently porting my apps for BB10 instead of Jolla... Because I consider that if I don't matters much to them, then I do not see why I should give time to a plateform I can't even try for the moment. What you miss is that many of the pre orders are devs and so on...

Re: Jolla tracking numbers
 

Wouldn't have thought so. I'd assume that the DNA stock was all preallocated to them, and delivered to their own warehouses some days ago.

Re: Jolla tracking numbers
 

I won't switch from BB10 to Jolla as main device so I'm far from crying ;)

Re: Jolla tracking numbers
 

This ridicilous whining about lack of communication is plain garbage!

Whatever they say people here will rant! They had said 3-4 week what more do you need to know?

Do you want them to send a personal message every hour to be happy!?

Now THAT would lead to a lot longer waiting. So stop cry, the fact that they dont update info every second shows that they work hard to deliver before christmas as expected!!!