Re: Jolla tracking numbers
 

Congrats LordSnick,

no Limited Edition Other Half for you either (yet)?

Re: Jolla tracking numbers
 

i didn'n order with toh, the €0 option was just the phone and nothing else

Re: Jolla tracking numbers
 

Just wanted to make you feel better, other people are waiting too, and maybe will wait more than you ;)
Hope you get it soon anyway. :D

Re: Jolla tracking numbers
 

Jolla Care got back to me yesterday about this and wrote that they will refund the double VAT :)

Need to send a copy of the customs declaration (with VAT invoice/receipt), my IBAN+BIC and it's settled!

Re: Jolla tracking numbers
 

Thanks for letting me know. Did you have to pay the Swiss VAT upfront or is there an invoice?

Re: Jolla tracking numbers
 

I'll see that on Monday when the delivery arrives :)

But my past experience with FedEx deliveries from EU would suggest that there's an invoice arriving roughly a week later, haven't had to pay upfront so far.

Re: Jolla tracking numbers
 

In Norway you pay duty tax before you're handed the parcel, at least if the Jolla delivery is done the same way as parcels from other EU countries.

The delivery driver will bring a handheld terminal to collect...

Re: Jolla tracking numbers
 

Same here if the delivery is done by Swiss Post, but the courier companies, such as FedEx or DHL, just send an invoice sometime later by post.

Re: Jolla tracking numbers
 

Hi,
I'm living in France and Jolla shipped my phone through Fedex. Unfortunately they did a mistake and gave me an invalid Fedex tracking number: "7.97383E+11" ; that looks like the number was copy-pasted to some Excel sheet where some digits were removed and replaced by this "exponent+11".

Now Fedex can't deliver my device until I give them some explanations about how to reach my door. The drama came when I called them and they asked for my Fedex tracking number, which I don't have!

I tried to get my tracking number from the "Track by reference" tab on Fedex website. But it says: not found. Unlucky me.
I posted a ticket to Jolla care for them to retrieve my Fedex number. It's been 10 days now, no news. So here I am, waiting...

Re: Jolla tracking numbers
 

It's so frustrating to know that my device is in Fedex's hand and they do really want to deliver it, but they just can't because of this 7.97383E+11 tracking number :(.

Re: Jolla tracking numbers
 

Maybe you should try to get help from Jolla care by mentioning your order number?

I'm pretty sure they have the correct tracking number somewhere....

Re: Jolla tracking numbers
 

And delivered! :)
http://i.imgur.com/yW0Ba8Z.jpg

FedEx guy commented that the package looks like a phone from Finland :D

(and said that there's an invoice for the VAT and customs fee coming by post sometime later)

Re: Jolla tracking numbers
 

To all who ordered during open sale:
Did any of you get shipping information yet?

Wondering if Jolla started sending them out.

Re: Jolla tracking numbers
 

Open sale shipments will start in January as Jolla has stated. It's holiday season now.

Re: Jolla tracking numbers
 

Don't let the helpdesk fool you with their procedures.

They have the package, so they could tell you the tracking number if only they bothered to look it up.

Just how many packages containing Mobile phone , with your name on it, destination your area, issue need update on door information do they have exactly?

Re: Jolla tracking numbers
 

Mine arrived (in Norway) today, couple of days before the ETA. Hurrah. Still trying to get the hang of Sailfish; I keep gesturing as if it was WebOS.

Re: Jolla tracking numbers
 

Link to statement? :confused:

Re: Jolla tracking numbers
 

Just to double-check:

You're searching with your Jolla order number? Mine has the format 200002XXX, where XXX are numbers.

Re: Jolla tracking numbers
 

When is prices drop?

Re: Jolla tracking numbers
 

Omg omg omg omg omg omg omg omg - status finally changed to "shipped"!
I'm going to pop a bottle of champagne :D:D:D

Order 200000419 with status "in picking" since 11-dec.-2013!

Re: Jolla tracking numbers
 

My status has been "paid" since 11 dec 2013 :p

Re: Jolla tracking numbers
 

well worth the waiting:) Mine arrived 131219 - just before the holidays closed everything down.

Richard

Re: Jolla tracking numbers
 

My order number is 200000453. But Fedex website can't find it.

I've just had a chat with Fedex support. They say they can't find anything shipped to my address in December. I asked them to double-check and triple-check, but they just won't find anything. Weird.

On another hand, I've contacted Jolla support about this, they opened a ticket for me on ZenDesk. But still no reply after 12 days.

Jolla's shipment status is still "Shipped". I believe if I wait long enough, the device will get back to Jolla and then they can try again.

Re: Jolla tracking numbers
 

Congrats. Put it on ice. It's not over until the fat lady sings...

Re: Jolla tracking numbers
 

My status has been paid till yesterday. Talked to one of the Jolla guys about it, he went today and asked them to see what's happening. He came back and I opened the order page now it's "In Picking". :D

Jukka told me that since the destination is set to Sweden it'll likely ship in few days. :D

Re: Jolla tracking numbers
 

Great! Ice cream for everyone!

Re: Jolla tracking numbers
 

Been following my phone on fedex page since it was shipped on 23/12. It's gone from Finland via France and has been in Oslo, Norway since the 27th. Still says estimated delivery 3/1-14, but normal mail would have used a day getting from Oslo to where I live.

Worst thing about it is I have been working lazy night shifts in Oslo since Christmas eve and could probably called Fedex to reroute it to my work place in stead of waiting for what they call "local agent" to deliver it where I live far out in the countryside. I could have had so much time playing with it had I not been too stupid to think of that option before.

Re: Jolla tracking numbers
 

I know what you mean hagiz.

Got an estimated delivery on Monday 6/1 whilst the package has been stuck in Trondheim, Norway since 30/12.

It's a 10 hour drive from Trondheim to Bodø, its destination :(.

Re: Jolla tracking numbers
 

My device seems to be shipping next week, says Jolla Care. They're shipping it ASAP to make it up for the delay.

Re: Jolla tracking numbers
 

How is that "Making up for the dalay" with possibly more delay. :D

But again...Are you happy, I'm happy!

Re: Jolla tracking numbers
 

I didn't say it'd make it up for me. But it's THEIR way of making it up :p Well some people have much worse conditions than me so I think I won't complain because these people would be wishing to be like me

Re: Jolla tracking numbers
 

Mine was delivered today, about an hour after I was complaining here. Seems like Norwegian Fedex are finally done with their holidays, so you'll probably get yours soon as well. :)

Re: Jolla tracking numbers
 

Hard confirmation why my phone and many other shipments have been SSSSOOOOOOOOO delayed :mad:

Jolla outsells iPhone 5c and iPhone 5s at Finnish carrier DNA:
http://www.gsmarena.com/jolla_outsel...-news-7464.php

Re: Jolla tracking numbers
 

ikr.
I got 5 emails from Jolla just apologizing about the delay. They said they're shipping mine in the coming week.

Re: Jolla tracking numbers
 

You're lucky to have had any communication from them AMD.
I really hope that they act upon their words in your case.


I've had a single good communication with Jolla Care last Autumn when I changed my shipping address. They came back from Jolla Care within 24 hours confirming the change had been done.

Since then there has been nothing but disappointments on my part with Jolla.
In addition to the shipping delays I've harped on about in this thread I've yet to receive ANY word back from Jolla Care regarding the overpayment I've been forced to do (question asked 19/12 by email to Jolla Care).

Whilst I now know how to handle the overpayment/VAT issue, it's ONLY because I follow this tread @ TMO.

Lack of manpower on Jollas part or not - I still feel LIKE THE LAST ONE.

Re: Jolla tracking numbers
 

To be completely honest with you, they did not reply until I talked to the Jolla guys in my friend list, they helped me out and told them to reply. But if I wanna tell you about my friends' situations, still, you're in a better situation than them. I just want you to know that your case isn't the worst. I'm kinda worried more about my friends than I should be about myself. Good luck anyway!

Re: Jolla tracking numbers
 

Thanks AMD,

I'm aware there are people like yourself that are still waiting for the Jphone at various stages prior to shipping confirmation and I really feel for you all.

I'm annoyed, as I'm sure you already know, that I put up the maximum pledge sum up early to get my Jphone.
Backed by plenty of promises from Jolla they've yet to deliver, even if my particular device should be around the corner. I'm not expecting the limited edition TOH I signed up for either since these seem to have run out - queue yet another apology from Jolla :(

Re: Jolla tracking numbers
 

Have you tried posting on Jolla's twitter account or something like that? Sending the guys messages on Facebook? Something has to be done!

Re: Jolla tracking numbers
 

I don't use Twitter nor Facebook, can't agree to their T&Cs.

I just received an SMS that a parcel has been loaded on a van to be delivered today, that's 3 days (2 working ones) faster than estimated by FedEx in my case - finally some good news :).

The delivery is being done by Bring (bring.no) which is the courier arm of the incumbent Norwegian Postal service, similar to the Parcelforce service from Royal Mail in the UK.
This increases the chance that I get to pay the Norwegian VAT @25% before I'm handed the parcel.....

Re: Jolla tracking numbers
 

There are channel on IRC and t.j.c you can find sailors, as well as twitter can help