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maemo.org - Talk (https://talk.maemo.org/index.php)
-   Jolla1 & TOH (https://talk.maemo.org/forumdisplay.php?f=56)
-   -   Jolla tracking numbers (https://talk.maemo.org/showthread.php?t=91913)

kollin 2014-01-03 10:27
Re: Jolla tracking numbers
 
I got an email today from the local office of FedEx. The phone is here, but it's not delivered because the address they have is not complete and they don't have my phone number (jolla have my address and my phone number).
I never got a tracking number and tracking by reference did not work also.
Hopefully i'll get my phone on 06-jan-2014(that's monday).
Jolla should vastly improve their shipping practices!!!!

trashin 2014-01-03 11:18
Re: Jolla tracking numbers
 
Well,

I finally received my Jphone with the expected apology that the poppy red OH will be shipped in the following weeks.

Charging the phone getting ready for 1st time use I found the charge state of the battery to be........66% :D

trashin 2014-01-03 11:22
Re: Jolla tracking numbers
 
1 Attachment(s)
Picture of one side of the shipment package

AMD 2014-01-03 11:25
Re: Jolla tracking numbers
 
Great to hear that you got it! See, you're not the last one! :D ;)

trashin 2014-01-03 11:31
Re: Jolla tracking numbers
 
I'm not so sure: are there any other Norwegians here that haven't received their Jphone yet?

AMD 2014-01-03 11:33
Re: Jolla tracking numbers
 
Quote:
Originally Posted by trashin (Post 1403325)
I'm not so sure: are there any other Norwegians here that haven't received their Jphone yet?
Think about is there any other person in the world that hasn't received his jPhone?
My address is set to Sweden, which is very close to Finland.
Still didn't get it. Of course I'm complaining, but to them :D

Don't worry! Now that you have it, problem solved, isn't it?

trashin 2014-01-03 11:37
Re: Jolla tracking numbers
 
True,

we still haven't figured out their priorities when shipping even within each country, such as Sweden that's a short drive away from Finland.


Shipping job mostly done on my part yes, but not fully: where's the poppy red OH ;)

AMD 2014-01-03 11:38
Re: Jolla tracking numbers
 
Quote:
Originally Posted by trashin (Post 1403329)
True,

we still haven't figured out their priorities when shipping even within each country, such as Sweden that's a short drive away from Finland.


Shipping job mostly done on my part yes, but not fully: where's the poppy red OH ;)
Oh for God's sake stop nagging :p

You'll get it! Enjoy the phone in the meantime :D

trashin 2014-01-03 11:43
Re: Jolla tracking numbers
 
Will do and good luck on IRC et. all getting them to hurry up!

I'll be back here to moan even further if the PoppyRedOtherHalf hasn't materialized by February 1st :rolleyes:.

AMD 2014-01-03 11:45
Re: Jolla tracking numbers
 
lol. Have a nice weekend for now :D

boggins 2014-01-03 11:59
Re: Jolla tracking numbers
 
Quote:
Originally Posted by trashin (Post 1403325)
I'm not so sure: are there any other Norwegians here that haven't received their Jphone yet?
Mine is waiting for me (in Norway) in the local post office; I have been away from home for the last 10 days so was unable to receive it. The first delivery attempt was 30th Dec, so for me at least they managed by the end of the year :)

biatch0 2014-01-03 12:02
Re: Jolla tracking numbers
 
I gave up waiting for the LE TOH or any info on when it would be delivered. Going to get my device fedexed from the UK on Monday to me.

I'll just pick up the LE TOH when I'm in Europe in spring.

Considering the whole point of being an early backer at €100 was to get the LE TOH (and receive the device early), I have to agree with many here that the entire ordeal as a early backer has been a terrible experience. Any other company and they'd be in my don't deal with again list... I just hope they learn from this, improve, and handle everything much better in future.

AMD 2014-01-03 15:19
Re: Jolla tracking numbers
 
My phone status changed to "shipped"!!!!!!!!!!!!!
Estimated delivery: 1/9/2014 (in mmddyy format)

jesper 2014-01-03 16:05
Re: Jolla tracking numbers
 
Quote:
Originally Posted by trashin (Post 1403286)
You're lucky to have had any communication from them AMD.
I really hope that they act upon their words in your case.


I've had a single good communication with Jolla Care last Autumn when I changed my shipping address. They came back from Jolla Care within 24 hours confirming the change had been done.

Since then there has been nothing but disappointments on my part with Jolla.
In addition to the shipping delays I've harped on about in this thread I've yet to receive ANY word back from Jolla Care regarding the overpayment I've been forced to do (question asked 19/12 by email to Jolla Care).

Whilst I now know how to handle the overpayment/VAT issue, it's ONLY because I follow this tread @ TMO.

Lack of manpower on Jollas part or not - I still feel LIKE THE LAST ONE.

Not that I think it will make you much happier but you are not the last one.

I have still not received a functional login to the web shop and thus still waiting for a way to purchases the Jolla I pre-orderd back in May.

But how knows, I have some business in Helsinki this spring so maybe I will be able to buy one in a DNL store before Fedex delivers yours...

//j

AMD 2014-01-04 15:20
Re: Jolla tracking numbers
 
The tracking site of my phone now changed its status to "in transit", in FedEx tracking, what does that mean?

mariusmssj 2014-01-04 15:30
Re: Jolla tracking numbers
 
Quote:
Originally Posted by AMD (Post 1403737)
The tracking site of my phone now changed its status to "in transit", in FedEx tracking, what does that mean?
means it's on it's way to an airport

AMD 2014-01-04 15:32
Re: Jolla tracking numbers
 
Quote:
Originally Posted by mariusmssj (Post 1403739)
means it's on it's way to an airport
It needs to go to an airport just to travel from Finland to Sweden?

strongm 2014-01-04 15:33
Re: Jolla tracking numbers
 
Quote:
Originally Posted by AMD (Post 1403741)
It needs to go to an airport just to travel from Finland to Sweden?
Yes, it'll go to Charles de Gaulle airport, which is FedEx main hub for European deliveries

mariusmssj 2014-01-04 15:41
Re: Jolla tracking numbers
 
Quote:
Originally Posted by strongm (Post 1403742)
Yes, it'll go to Charles de Gaulle airport, which is FedEx main hub European deliveries
When fedex pick up your parcel they just take it to the hub in which their sorted where they'll go next to their destinations

AMD 2014-01-04 15:43
Re: Jolla tracking numbers
 
Quote:
Originally Posted by mariusmssj (Post 1403743)
When fedex pick up your parcel they just take it to the hub in which their sorted where they'll go next to their destinations
So this will take about a week, as said in the tracking site?

mariusmssj 2014-01-04 15:46
Re: Jolla tracking numbers
 
Quote:
Originally Posted by AMD (Post 1403744)
So this will take about a week, as said in the tracking site?
Most likely no.

A lot of people received their Jollas earlier than fedex estimated. My Jolla from Finland to Uk arrived in 3 days. 1 day Finland - France, 1 day France - UK, next morning Uk - My house

AMD 2014-01-04 15:51
Re: Jolla tracking numbers
 
Quote:
Originally Posted by mariusmssj (Post 1403745)
Most likely no.

A lot of people received their Jollas earlier than fedex estimated. My Jolla from Finland to Uk arrived in 3 days. 1 day Finland - France, 1 day France - UK, next morning Uk - My house
That's cool! Yesterday mine started shipping, so it'll arrive to Sweden by Monday at least. Then my big bro will send it back to me to Lebanon. Seems fair enough

AMD 2014-01-04 17:56
Re: Jolla tracking numbers
 
Phone arrived to Charles De Gaulle airport :D

m4r0v3r 2014-01-06 01:49
Re: Jolla tracking numbers
 
Quote:
Originally Posted by mariusmssj (Post 1403745)
Most likely no.

A lot of people received their Jollas earlier than fedex estimated. My Jolla from Finland to Uk arrived in 3 days. 1 day Finland - France, 1 day France - UK, next morning Uk - My house
I've just ordered mine. Atleast I know roughly how long its going to take to get here, am thinking 3-4 weeks lol

Schturman 2014-01-06 09:22
Re: Jolla tracking numbers
 
My is still in "Paid" state.. Already two weeks :(

AMD 2014-01-06 09:28
Re: Jolla tracking numbers
 
Quote:
Originally Posted by Schturman (Post 1404160)
My is still in "Paid" state.. Already two weeks :(
I waited from Dec. 11--> Dec. 31 to get mine "in picking" :S
So you might have to wait :(

Schturman 2014-01-06 09:36
Re: Jolla tracking numbers
 
What is the best way to contact Jolla ?
By direct mail: care@jolla.com or by opening request on the https://jolla.zendesk.com (that I already did 4 days ago, but without answer yet..) ? Or it's not matter ?

AMD 2014-01-06 09:49
Re: Jolla tracking numbers
 
I contact usually care@jolla.com
But I have a technique, if they don't reply within 48 hrs, I send them another email, and the cycle repeats until they get pissed off and then they merge all my requests into one and reply.

ste-phan 2014-01-06 09:59
Re: Jolla tracking numbers
 
Quote:
Originally Posted by trashin (Post 1403320)
Picture of one side of the shipment package
That warning stickier covering the whole package! In my case it was just a small one on the side.
EU vs non-EU shipping I suppose.. Seems Jolla had to learn on the fly.
Somebody could have studied this (for Jolla) during the long and hot summer of 2013.

have fun with your Jolla :)

PS Nice desktop keyboard you are showing off in the corner :)

kollin 2014-01-06 10:15
Re: Jolla tracking numbers
 
4 Attachment(s)
Finally i got my phone + poppy red LE OH! :p

The package contents (I encircled with red some interesting bits):
;)

AMD 2014-01-06 10:18
Re: Jolla tracking numbers
 
Mine still at Charles De Gaulle airport :p
My phone must be enjoying seeing French girls going and coming..

trashin 2014-01-06 14:02
Re: Jolla tracking numbers
 
Quote:
Originally Posted by ste-phan (Post 1404169)
PS Nice desktop keyboard you are showing off in the corner :)
Thanks, it's the real deal, manufactured and assembled in Scotland, 1985.
Sturdy enough to be used as a weapon on unsuspecting burglars too :D

rentze 2014-01-07 09:17
Re: Jolla tracking numbers
 
Swiss fellows, anyone got a greeting card from the customs (or FedEx)? How much?

Schturman 2014-01-07 12:26
Re: Jolla tracking numbers
 
Today I checked "My Orders" on the shop.jolla.com to see if "Paid" changed to something else, instead to see info about purchasing I see only one sentence "You have placed no orders."
It happened to someone ever ?

AMD 2014-01-07 13:31
Re: Jolla tracking numbers
 
My phone is in Stockholm, Sweden right now! Woot :D

AMD 2014-01-07 13:31
Re: Jolla tracking numbers
 
Quote:
Originally Posted by Schturman (Post 1404498)
Today I checked "My Orders" on the shop.jolla.com to see if "Paid" changed to something else, instead to see info about purchasing I see only one sentence "You have placed no orders."
It happened to someone ever ?
Contact Jolla Care IMMEDIATELY!

hcarrega 2014-01-07 15:48
Re: Jolla tracking numbers
 
Still waiting for mine ordered on 19/12/13

Schturman 2014-01-07 16:19
Re: Jolla tracking numbers
 
Quote:
Originally Posted by AMD (Post 1404517)
Contact Jolla Care IMMEDIATELY!
Already did it, but as you know the communication with jolla is worst... Waiting for their answer...

Dave999 2014-01-07 16:27
Re: Jolla tracking numbers
 
Quote:
Originally Posted by Schturman (Post 1404498)
Today I checked "My Orders" on the shop.jolla.com to see if "Paid" changed to something else, instead to see info about purchasing I see only one sentence "You have placed no orders."
It happened to someone ever ?
Ouch! Sorry to hear that but I'm sure your order is somewhere.
"You have placed no orders" Calssic!

I know exactly who served you...

http://s21.postimg.org/61fpe1fxz/jolla_nazi.jpg

AMD 2014-01-07 16:57
Re: Jolla tracking numbers
 
Quote:
Originally Posted by Schturman (Post 1404566)
Already did it, but as you know the communication with jolla is worst... Waiting for their answer...
As I said, I spam their inbox with a minimum of 8 consecutive e-mails. They tell me "I have taken the liberty of merging your outstanding tickets into one." and then they hit me with a legit reply.


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