Re: Jolla tracking numbers
 

Jolla smartphones available from DNA Stores from 11 December
10.12.2013
Jolla smartphones will go on general sale in DNA Stores from 11 December. That is also the day when the 'second chance' pre-bookers can collect their phones if they have selected a DNA Store as the collection point. "At this point, only a limited number..

Re: Jolla tracking numbers
 

so someone who ordered in the second wave will have his phone before I get mine, which I ordered 6 months ago. Great...

Re: Jolla tracking numbers
 

What about going to the link and click the article and read it then...

Re: Jolla tracking numbers
 

Not only that - but i am 2nd wave pre-order but selected home delivery upon payment - not the DNA pickup alternative.

To sum it up - fastest way to get Jolla would have been 2nd wave preorder pickup DNA store. If they only would have told that.:mad:

Re: Jolla tracking numbers
 

I don't think they knew it in advance. My conclusion is that Jolla or the logistics subcontractor is having some kind of problems with customer deliveries and the deliveries were delayed at least a week from what was the original plan.

Re: Jolla tracking numbers
 

My phone is now in the same town as me. Should be able to pick it up after work, unless the inbred workers at my local post office manage to be themselves again.

Re: Jolla tracking numbers
 

Entertainingly JollaHQ have made a heroic effort to try and make it look like this was always the plan. Their latest tweet on this subject says:

"As you pre-ordered you will be the first ones to get the Jolla on your home market."

Note what has been carefully tacked on to the end there.

Re: Jolla tracking numbers
 

No problem for me. If there is a problem and i have to wait another week i am fine with that. But then they really should get ahead of that problem and at least tweet it. Alas i want my phone before Xmas and it was said 3-4 weeks.

The only major problem i have is that information policy really seems not to be their strongsuit. IF you really could pick it up @DNA 2 weeks ahead of postal delivery (my status is still paid) it would have been a very very helpful if they have said "fastes way to get your Jolla is DNA).

Re: Jolla tracking numbers
 

Am i confused or is that tweet a change in policy?

Jolla: You have a guaranteed device by having pre-ordered it. Delivery information will follow soon.

Cause that doesnt mean anymore: 1st & 2nd wave preorders will be served first.

Re: Jolla tracking numbers
 

Thats what they used to say about the 0€ option before. They just magicly made it cover the 100€ and 40€ pre-orders as well.

Hate that they slipping into the usual misinformation semantic tricks of big corporate PR. I at least expected them to become big first.

Re: Jolla tracking numbers
 

They're #unlike. :D

Re: Jolla tracking numbers
 

Seriously... I feel I shouldn't have believe in them :@ :mad:

Re: Jolla tracking numbers
 

I don't think you are confused. And Jolla have moved the goalposts several times in the last few weeks, and hoped noone would notice. And they seem to have got away with it in the main - with people defending them by saying "You knew when preordered it that ..." or " You knew when you completed payment that ..." when the reality is that no, we didn't.

An example would be the beta nature of the OS. I sure as heck didn't know I'd be getting a beta when I preordered. And the Jolla specs didn't mention that until early November, when the website was revamped. Now I'm not particularly averse to it being beta. I'm just saying that information came very late to the party.

Re: Jolla tracking numbers
 

[QUOTE=hemiwi;1394454]Am i confused or is that tweet a change in policy?

Seems they changed, but on prie-order faq "“The Other Half” will ship closer to the shipping date of your Jolla phone – we will keep you posted on progress." - no mention exlusively Finland .They started to ship (for Finland) only. So changing policy latter no matter. Another thing they must be deliver our preordered Jolla after payment complete in 3-4 weeks. After that they can have many problems if people become angry not receiving their Jolla this year (from preorder till complete payment). Changing rules after preorder and payment no matter in law rules. So just need wait as almost all must have Jolla in theyr hands after payment 4 weeks end.

Re: Jolla tracking numbers
 

why is folk angry? As far as I know it still not 4weeks since ordered?:eek:

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of course in reality Santa's sled gets stuck due to lack of snow (global warming) while good old 1980's acid rain is ruining the presents payload :p

Re: Jolla tracking numbers
 

JollaHQ on Twitter just now: https://twitter.com/JollaHQ/statuses/410377368969031680

"EU shipments go out this week, please stay tuned. Thanks for your support."

Let's see if this holds true...

Re: Jolla tracking numbers
 

Just calm down and relax.
I could have gone to Helsinki to pick up my Jolla 2 weeks ago, then I would have it now. But I would have hundreds of Euros less for Christmas presents ;-)

Re: Jolla tracking numbers
 

ha ha ha, difference between me and somebody getting paid to write such Twitter is that I would write:

Some EU pre-order non-Finland shipments will go out this week..
or ALL EU pre-orders will ship out this week.

Just a PR watcher's observation. :rolleyes:

Re: Jolla tracking numbers
 

I was secretly hoping my Jolla would be shipped this week so I could receive it next week.

Re: Jolla tracking numbers
 

Problem is that after the 20 it will be deadzone all around europe, so no chance to get it in the 4th week of the agreement... So if they ship it on the 20. It will feel like if they respect their agreement but dont care at all about customer.

I would really prefer in this case that they send it AFTER new year to be sure that it arrives in time and not in the middle of Xmass rush...

Re: Jolla tracking numbers
 

Please, if you consider posting in here, check this thread first, might be more suitable:
http://talk.maemo.org/showthread.php?t=91987

Re: Jolla tracking numbers
 

I don't mind SailfishOS is Beta, but i agree with you 100% that was not what i thought when i preordered. Plus 4G for example. My wife works for an operator and changed my contract to use 4G. (Not big money involved but still).
Or the Android compability...

Once again I still do want to have my Jolla, i still believe in them as a company but as i wrote some couple of pages back it is not #unlike to miscommunicate on that scale.

Re: Jolla tracking numbers
 

It's unreal isn't it.

They quoted 3-4 weeks and it's not yet that but people are getting their panties in a bunch because Jolla have managed to get a delivery of them ready for sale through DNA earlier than the date quoted for mail order delivery.

Really people, be glad Jolla have managed to get them on sale in actual physical shops.

Re: Jolla tracking numbers
 

ok, so we cooled down in this thread thanks to this other one.

Best thing ever that came out of here was the spreadsheet.

Does anybody mind explaining the difference between Order Date and Preorder Date again please? :-)

Also, keep the reports coming...

Re: Jolla tracking numbers
 

Everybody just isn't a fanboi.
Try to understand.

Re: Jolla tracking numbers
 

Do you really think that keep complaining will improve the situation?
Do you really think that people at Jolla are playing an evil game and do their best to annoy non-FIN people?
Do you really think that they are not making their best to have all pre-ordered phones to be delivered at max speed?


What would be their interest? Really, what do you think? I am clueless about all this ranting. Ok you are waiting. Ok logistics is what is : maybe not that easy to deal with posting through international. First time that they actually do it! FIRST TIME.

I really hope that they do not read all those posts...

PS: that does not mean that I am not reading all those posts because I am eagerly waiting for mine :) and for any info but it is even more frustrating to see all those crying with almost nothing to write.

Re: Jolla tracking numbers
 

When reading you I think about Nokia that crashed due to lack of proper communication... I dont want that to happen to Jolla.

Re: Jolla tracking numbers
 

Here we go ...

Re: Jolla tracking numbers
 

Yo wot?
[massively off-topic]
The problems in Nokia Devices (NMP) were not problems of communicaton, at least not of communication towards customers... :confused:
[/massively off-topic]

Re: Jolla tracking numbers
 

Most of people here have given helluva lot of slack to Jolla during the last two years. We have also given them quite a bit of money. We get that they are small.They are learning along the way. I don't expect them to have everything down to perfection.

But I do expect them to stick to things that they have promised and, most of all, be honest in their communication. Admit mistakes instead of making changes without explanation.It can't be all this *JOLLA2gether' hash tags, Marc in tears tellling how amazing their fans are, community is greatest thing since sliced bread with diamond fillings, and so on, if rest of their communication is hiding behind semantic differences like some american mega-corp relations experts. Mixed messages.

Now, please contimue with your fanboi hissy fit.

Re: Jolla tracking numbers
 

Marc Dillon twitter

Jolla

Re: Jolla tracking numbers
 

So, there is still hope for a happy Christmas then.

Re: Jolla tracking numbers
 

Hi all,

I know I can't answer everyone's questions and complaints here, but we are really doing *everything* we can to ship these beloved Jolla phones to you. The logistics with shipping in volumes is crazy and complicated, I'm learning everyday new info and challenges (and I'm not even directly involved in the shipping). And speaking of challenges, we did have some unforeseen hiccups occur, which are being fixed and we're getting things mostly back on track. There may be some slight delay (at least delay from our initial plans) and perhaps even in some cases mix-ed up priority order, but please be rest assured that we are focusing on getting the pre-orders fulfilled as fast as humanly possible (we are humans! despite the rumours... ;))

If you've made your purchases by 2-Dec, we're sticking stamps on your packages right now. Since that takes up all our resources of hands and tongues, we may not have been as responsive as usual with tweets, irc replies, forum posts, emails, calls, texts, .... However with our eyes and ears open we do hear your concerns and we're working on improving communications. Hopefully you'll start receiving more responses through the official channels, but I thought I'd write something here as one on both sides of the story - I have made my pre-orders (for my parents in Taiwan) and having some webshop issues as well. So I understand the frustration you're facing, as well as the efforts on this side to fix the problems and enable everyone to have a happy Christmas.

DNA has been a supportive partner, however we can't expect them to hold back their sales indefinitely for us. They will start limited sales tomorrow and if my info is correct, they will attend to the pre-order pick-ups first.

"The expected delivery time is 3-4 weeks from completing the purchase." still stands.

I'm not writing on behalf of Jolla the company, but perhaps on behalf of my co-workers (if they allow me to), the amazing individuals who are facing and overcoming incredible challenges, and for whom I have so much respect... Thank you all for your continued understanding and patience. It may sound cliche, but it is heartfelt - we appreciate you and we could not have made this far without your support!

With gratitude,
Carol.

Re: Jolla tracking numbers
 

nice, this is a relief and am fingers crossed for 25th, as it is my main/sole present :)

Re: Jolla tracking numbers
 

Thanks for the update, Carol!

Re: Jolla tracking numbers
 

Tbh that's all we needed is a single message from Jolla :D and thank you Carol for the message :) Can't wait to get my Jolla

Re: Jolla tracking numbers
 

Carol,
Thank you for taking the time to give an status update. It is much appreciated!

Re: Jolla tracking numbers
 

No real surprise there, but nice to have some real feedback. And thanks to Carol for a little bit more info

Re: Jolla tracking numbers
 

Whee, just got mine, now how does this thing work... :D