Re: Jolla tracking numbers
 

I'd tell you that it works by you posting it to me, but I'd be lying ;-)

EDIT: please share the experience in the Jolla User Experience thread - anything new you find, good or bad, is useful.

Re: Jolla tracking numbers
 

Perhaps overstating it a little? I purchased by 25th November, and my phone's status remains 'paid', not 'stamps going on' ...

Re: Jolla tracking numbers
 

Got my device! Post on User Experience thread coming soon after I've updated the device. On updating process too (stuck with 2G dataconnection and seemingly no way to change it. Sloooww update)...

Re: Jolla tracking numbers
 

That is what we expect, just some clear and open information. No more vague Twitter statements that noise the message please. Here, you just announced that there may be some delays or even mixed-up priority orders, and still your messsage was a relief. I've read it as a good news. Thank you for taking this initiative Cybette, even if it's personal and not on behalf of Jolla. Just keep it that way, please.

We all understand the difficult logistics, especially for a start-up of 80 employees shipping their first device. It's just the misleading information that is difficult to bear when you're a preorderer believing in Jolla since the beginning, to the point you gave Jolla your money even before knowing what the device was going to be.

Most of us support Jolla in their task, we just want to be considered part of it, or at least to have the feeling we are not dismissed like we would be with some (not all) not-unlike companies.

Re: Jolla tracking numbers
 

Did you order them a Jolla? That's a great move to disrupt the local HTC ,Asus and Samsung Droids in the family during Chinese new year gatherings :D

Re: Jolla tracking numbers
 

Almost cried when read Carols post.

I just known that Jolla employers is working like crazy to get the device out for us in time if possible :)

I now its not something easy to do for a small company.

I hope Jolla employers will get some vacation on Christmas and new year without thinking about they'r job 24h/day.

All respect!

Re: Jolla tracking numbers
 

If I were Jolla, I'd deprioritise updating the web store's orders. Leave the tracking numbers (and states in between) to the last. Or at least just update with tracking numbers, so you don't have to go through Paid->Picking->Shipping->Shipped*, which is a bit of a pain.

* Actually, there are more states in the ecommerce package they use IIRC. It's just a pain ;-)

Re: Jolla tracking numbers
 

Please Carol, ask somebody to stop for a second and take a picture of the scene :p

And THANK YOU for the effort.

Re: Jolla tracking numbers
 

From Zendesk:

Why are sales starting for everyone before all pre-orders have been delivered?

Shipments to EU and FIN pre-order customers are well underway and continue as quickly as possible. DNA Kauppa will also start selling a limited number of phones to Finland based customers this week.

After we scheduled the sales start with DNA we encountered some unexpected technical problems in the shipping process for pre-order customers. In good faith with DNA, we postponed the DNA sales start to try to recover from the situation.

This delay was not enough to compensate for the technical issues. In our estimation it did not make sense for anyone to prolong the delay any further.

Unfortunately one consequence is that a small amount of devices will be available thru DNA shops in Finland before all mail deliveries reach every pre-order customer

If you have completed your purchase by the 2nd of December you will get your Jolla in December. We are unable to provide you with exact delivery times. We’re doing our best to serve the pre-order customers as quickly as possible. Due to the aforementioned technical problems in the shipping process a small portion of pre-orders will be delayed. You will receive a notification with more details when your device has been shipped.

We sincerely apologize for any delays and thank you for your patience.

How are you dealing with shipping the pre-orders?

Shipment are being handled as follows:

Finnish pre-orders from first campaign in May.
Remaining EU pre-orders and second-wave pre-orders.

If you have completed your purchase by the 2nd of December you will get your Jolla in December. We’re doing our best to serve the pre-order customers as quickly as possible. Due to technical problems in the shipping process a small portion of pre-orders may be delayed. Therefore we are not able to provide you with an exact delivery date at the moment. You will receive a notification with more details when your device has been shipped.

We sincerely apologize for any delays and thank you for your patience. We are very grateful to all our pre-order customers who have supported us from the start. Jolla could not have made it so far without you, it's a joint adventure - bear with us!

Re: Jolla tracking numbers
 

I ordered it. Paid and still waiting for it to ship.

Re: Jolla tracking numbers
 

Also on Zendesk https://jolla.zendesk.com/entries/29762717-Webshop-FAQ :

What’s the delivery method if I buy it from the webshop?
Delivery will take place via courier.

Re: Jolla tracking numbers
 

I think it is great that sales begin to take off via different channels.

My biggest concern regarding Jolla is not whether I will get my phone before the end of the year or not (already have too many anyway).

It is that Jolla, or especially the Sailfish OS, will fail to attract enough users. If a critical mass isn't reached I am afraid the system would start to fade away in a not too distant future.

So keep up the good work and try to get as many units as possible on the market.
I really like what I have seen in the product so far and it would make me very sad if it does not fly.

//j

Re: Jolla tracking numbers
 

IMHO the core sailfishos has to stabilize before it gets out to the masses. I hope they don't start selling the devices online until all preorders has been out atleast some month to fix bugs and feature fixes.

But after that they really must get more operators going or else I dunno..... By then thirdparty developers should get more good apps up on the store to.

When talk about the store, I getting bit depressed to see in the mailinglist about people who want to have QtWidget support in Harbour store :confused: its a mobile OS not an desktop os... QtWidgets apps who look crap and not userfriendly thats for sure.

Re: Jolla tracking numbers
 

My itella tracking says the package is now retrievable from the post office. For those who got it already, was it delivered to your home or did you pick it up from post office?

Re: Jolla tracking numbers
 

Post office! Get it ASAP.

Re: Jolla tracking numbers
 

You might be right. I have yet to try it for real myself.
If it still has to many bugs and glitches it could backfire catastrophically.

//j

Re: Jolla tracking numbers
 

Stupid post isn't open at midnight, maybe I'll go and set up a tent outside it and try again in 8 hours..

But I remember reading that delivery was to the front door so got a bit confused.

Re: Jolla tracking numbers
 

Yeah I don't think that's true.
People know what their getting, if you want the full release OS buy the phone when the OS left the beta.

Re: Jolla tracking numbers
 

Me myself have no problem with beta products. It has been part of my life (and work) since long time back.

But one thing that makes me a little worried is some of the posts, in various forums, about shipping not moving fast/smooth enough.
Guess it could be a lot of new whining if the long-awaited does not live up to the lofty expectations.

//j

Re: Jolla tracking numbers
 

So far not so good.
All devices gets good and bad critics. Some people think bad post is bad press. But If a phone don't have any issues I would never buy it since it wouldn't be true.

Re: Jolla tracking numbers
 

yeah, coding in the stamping status was considered lower priority. Sorry :-/

Re: Jolla tracking numbers
 

Indeed! I ordered them 2 Jollas, so they won't fight :D

However I'm having problem with one pre-order (didn't receive invite code), but working with care to resolve it. Hope to bring them to Taiwan for Chinese New Year :)

Re: Jolla tracking numbers
 

The only tears you're allowed to shed are tears of joy when you receive your Jolla :)

As for not thinking about job 24/7... it's a hard habit to break. Even when I sleep I dream about work :-/

Re: Jolla tracking numbers
 

sure, we even managed a quick clip :D

(well ok, neither dog nor vodafone was part of this exercise)

Re: Jolla tracking numbers
 

can we read this as "every Jolla that was paid by 2.12. is in the mail now" ?

thank you for all the hard work, can't wait for my Jolla to arrive. tears will be shed ;)

Re: Jolla tracking numbers
 

While I understand the expectation of being first to receive the phone due to preorder it doesn't help anyone to delay sales in DNA stores just to fulfill our egos. For most of us there will be zero real life impact because of that, nobody we know will come rub his new Jolla in our faces. Instead we should all hope that they sell as many phones as possible during the holiday season and thus get more apps and updates. Novelty from being the first will wear off soon. An extra app because of an extra sale to a potential developer however will have lasting impact.

Re: Jolla tracking numbers
 

Thank you for your statement and your time!!

"After this, Jolla phones will be available through jolla.com direct online sales." (Source: https://jolla.zendesk.com/entries/29762717-Webshop-FAQ)

Can you just tell us what "after this" means?
January? February...?

Re: Jolla tracking numbers
 

You can read it as "all the Jollas paid by 2.12 are now continuously being sorted, stamped, and shoved into the mail pipeline; so that all of us can have a tearful Christmas season!" <3

Re: Jolla tracking numbers
 

It means after taking care of all the pre-orders. We don't have a date yet; and this is my personal guesstimate nothing official -- let's give our sailors some time off during Christmas to spend time with family, the direct online sales could possibly start early January.

I have friends in Asia asking me to bring some units back for them, so I'm waiting for this to happen too :)

Re: Jolla tracking numbers
 

Hopefully not long. I'm still waiting to buy mine, and hey, look where I work. :-p

Re: Jolla tracking numbers
 

just checking.. but have they started australia yet?

i signed up on may 21st.. still waiting for the email =]

Re: Jolla tracking numbers
 

Waiting room for non-EU pre-orders is here...
http://talk.maemo.org/showthread.php?t=91867&page=4

Hopefully Sailfish(Jolla) "Sailors" can engage in there at some point.
God knows they're extremely busy ATM though, super human effort really.

Re: Jolla tracking numbers
 

Next release I suggest jolla expand the scope of payment Atleast few weeks earlier then serving users upon payment. And wwith serving I mean everything without shipping. Then at a predicted date ship all the devices. Not a few devices every day that's just soooooo soooooo. And Noone knows what is happening.

Re: Jolla tracking numbers
 

can i ask you to bring some back as well? :P I live in asia :P

Re: Jolla tracking numbers
 

I've got note in the mailbox that they tried to deliver at home, and now it's at post office (where I'll go soon on the way to work).
The note reports that it was DHL doing the delivery although the e-mail notification and tracking code was from Itella (but the tracking reported that it was handled by a 'partner').
So probably all the phones begin their trip (to Finland and EU customers) from the DHL warehouse in Vantaa.

Re: Jolla tracking numbers
 

I agree with you on that, but on other hand, there is problem that you didn't get what you was promised. And i think it would be pretty fair if Jolla can compensate in some way.
I was already disspointed that LE jolla was just special colour and theme TOH with "First one", and i now i know that those words means nothing.
I hope they'll come up with something, as "we are small company" is getting being excuse, while "we delivered what we promised" is still used a lot.(check community jolla thread).

So as officially it was announced on pre-order "to be first one" and officially it was said that will get before Christmas. There is still no official statememnt about problems and the resolutions. While Jolla was not that much open and in communication with us, i don't think it would be fair of them now to ask us for simple understanding — you simply can't ask for something you don't do yourself. I think it's fair.

So i hope they'll think of some discount on next TOH, or maybe some credit for application store. There can be a lot of ways.


I myself pre-ordered 22.5 and paid November 25, 2013 for full cost.
Status is still — «PAID»

Re: Jolla tracking numbers
 

The best "compensation" I could think of personally is that the first backers get an actual vote on the priority at which core usability and security features to fix first.
(browser portret mode + load multiple tabs in multtask windows, XMPP secure voice, SIP, BT file sharing, Wifi Hotspot, activate FMtx, LTE HW, hardware access of Android apps, access control, firewall, EDIT: open files from file manager to relevant application, ...you name it)

Re: Jolla tracking numbers
 

If you read some message back in this thread you will notice that Jolla is not currently updating status information to their web shop because they consider it more important to get the shipments out.

Re: Jolla tracking numbers
 

It must be a *hell* of a tedious work for the Jollas to manage all that packing, stamping and god knows what else. I am very happy for the info that cybette gave us. It calms us and gives us hope for a joyful x-mas.

Re: Jolla tracking numbers
 

http://www.jollausers.com/2013/12/ad...aking-so-long/

they have issues with delivery. Great to say that. Thanks Marc. No point of hiding.