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-   General (https://talk.maemo.org/forumdisplay.php?f=7)
-   -   Discussing JollaOy strategy (https://talk.maemo.org/showthread.php?t=93610)

fk_lx 2014-08-27 20:28
Re: Discussing JollaOy strategy
 
If Jolla is supposed to be open and transparent why they don't give their sales figures, huh? Even big old corpos do that!

Morpog 2014-08-27 20:30
Re: Discussing JollaOy strategy
 
You can't be that naive. Can you?

pycage 2014-08-27 20:32
Re: Discussing JollaOy strategy
 
Giving sales figures is unusual. Some companies do that for showing off only, but it's not the majority.

w00t 2014-08-27 20:33
Re: Discussing JollaOy strategy
 
I personally have never experienced SIM issues or reboots (that weren't software-caused) on any of my devices (both post-release and various prototypes pre-release). I think I've used about 5 total. Not that this is in any way statistically significant when it comes to the total userbase.

pango 2014-08-27 20:39
Re: Discussing JollaOy strategy
 
Quote:
Originally Posted by benny1967 (Post 1437100)
Youre trying so hard... What he said is they'll tell once they know more. And that's what they did: They found that people had to send their devices in for repair (and the issue couldn't be solved be exchanging the SIM card, as Jolla may have hoped, or by a software update, as users might have expected).

Really, you're interpreting more than you're reading. And you seem to always think the worst of people. That's just unfair. Maybe I've been following the various Jolla communication channels more intensely than others, but I found the inner circle of what appears to be Jolla's face to the public exceptionally kind, straighforward and helpful. There's just no way they'd be as evil and arrogant as you try to paint them here. One can just wonder what your motives are.
I don't think Jolla people are evil or arrogant, those are your words, not mine.

But stezz said: "we will tell you what it is when we know what it is". Then in March he said "we have been able to isolate the root cause", but it was never told what it is.

So, I stick to my interpretation that there was intent to give a reason, but that was later withheld for reasons unknown.

fk_lx 2014-08-27 20:39
Re: Discussing JollaOy strategy
 
Quote:
Originally Posted by pycage (Post 1437105)
Giving sales figures is unusual. Some companies do that for showing off only, but it's not the majority.
Yep, that's the thing, Jolla is showing off on stage with different slogans by Marc. Jolla sales numbers are nothing to be proud of nor to show off, probably only a reason for management to cry.

pango 2014-08-27 20:40
Re: Discussing JollaOy strategy
 
Quote:
Originally Posted by w00t (Post 1437106)
I personally have never experienced SIM issues or reboots (that weren't software-caused) on any of my devices (both post-release and various prototypes pre-release). I think I've used about 5 total. Not that this is in any way statistically significant when it comes to the total userbase.
All the more reason to really wonder why a reason couldn't be given in that TJC thread.

Why so secretive?

pango 2014-08-27 20:43
Re: Discussing JollaOy strategy
 
Quote:
Originally Posted by Morpog (Post 1437097)
pango, do you even own a Jolla?
zogG which you linked a few times already didn't own a Jolla back then btw.
Of course I do - and no, I haven't had the SIM problem either.

I don't see how ZogG's phone choices would be relevant, though. A great company can withstand a critical view from anyone. I don't see ZogG as unreasonable in that TJC thread.

What's so puzzling about the SIM thread on TJC is the secrecy, not the fact that there was some "root cause" to be Cared for. Everyone has glitches. But why so secretive, especially when transparency and unlikeness were touted as big values etc.

pango 2014-08-27 20:45
Re: Discussing JollaOy strategy
 
Quote:
Originally Posted by fk_lx (Post 1437108)
Yep, that's the thing, Jolla is showing off on stage with different slogans by Marc. Jolla sales numbers are nothing to be proud of nor to show off, probably only a reason for management to cry.
FWIW, I don't think Jolla needs to release sales to be transparent. Some business secrets are business secrets - and if they think that one needs to be so, I'm fine with that. But I do think handling tough issues with more openness would be wise of them, because those have a much more direct link to their community support.

JulmaHerra 2014-08-27 20:49
Re: Discussing JollaOy strategy
 
Quote:
Originally Posted by pango (Post 1437096)
Without knowing what the explanation is, it is hard to say. I have certainly witnessed (out in the world in general) warranty repairs that didn't help at all, in which case knowing beforehand might be useful.
It's pretty easy to say: If it was just a software glitch, it would have been sorted out with an update. Hardware issues are sorted out via warranty repair and there is 0 possibility that SIM-card slot could be tampered by user without voiding warranty.

Quote:
Anyway, I think from a PR perspective - in this early adopter, community stage - respecting the community enough by giving them an honest, solid reason when something like this happens just smacks of good policy to me. The secrecy in that TJC thread doesn't sit too well with that.
Solid reason is that there was something wrong with hardware that can only be sorted out in warranty repair. From PR perspective, it's really a lousy advise to suggest shouting out loud every single glitch someone has encountered with devices if only solution is to send the device for repair. W00t already explained why, so I'm not going to repeat that again.


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