Re: Discussing JollaOy strategy
 

If Jolla is supposed to be open and transparent why they don't give their sales figures, huh? Even big old corpos do that!

Re: Discussing JollaOy strategy
 

You can't be that naive. Can you?

Re: Discussing JollaOy strategy
 

Giving sales figures is unusual. Some companies do that for showing off only, but it's not the majority.

Re: Discussing JollaOy strategy
 

I personally have never experienced SIM issues or reboots (that weren't software-caused) on any of my devices (both post-release and various prototypes pre-release). I think I've used about 5 total. Not that this is in any way statistically significant when it comes to the total userbase.

Re: Discussing JollaOy strategy
 

I don't think Jolla people are evil or arrogant, those are your words, not mine.

But stezz said: "we will tell you what it is when we know what it is". Then in March he said "we have been able to isolate the root cause", but it was never told what it is.

So, I stick to my interpretation that there was intent to give a reason, but that was later withheld for reasons unknown.

Re: Discussing JollaOy strategy
 

Yep, that's the thing, Jolla is showing off on stage with different slogans by Marc. Jolla sales numbers are nothing to be proud of nor to show off, probably only a reason for management to cry.

Re: Discussing JollaOy strategy
 

All the more reason to really wonder why a reason couldn't be given in that TJC thread.

Why so secretive?

Re: Discussing JollaOy strategy
 

Of course I do - and no, I haven't had the SIM problem either.

I don't see how ZogG's phone choices would be relevant, though. A great company can withstand a critical view from anyone. I don't see ZogG as unreasonable in that TJC thread.

What's so puzzling about the SIM thread on TJC is the secrecy, not the fact that there was some "root cause" to be Cared for. Everyone has glitches. But why so secretive, especially when transparency and unlikeness were touted as big values etc.

Re: Discussing JollaOy strategy
 

FWIW, I don't think Jolla needs to release sales to be transparent. Some business secrets are business secrets - and if they think that one needs to be so, I'm fine with that. But I do think handling tough issues with more openness would be wise of them, because those have a much more direct link to their community support.

Re: Discussing JollaOy strategy
 

It's pretty easy to say: If it was just a software glitch, it would have been sorted out with an update. Hardware issues are sorted out via warranty repair and there is 0 possibility that SIM-card slot could be tampered by user without voiding warranty.

Solid reason is that there was something wrong with hardware that can only be sorted out in warranty repair. From PR perspective, it's really a lousy advise to suggest shouting out loud every single glitch someone has encountered with devices if only solution is to send the device for repair. W00t already explained why, so I'm not going to repeat that again.

Re: Discussing JollaOy strategy
 

Of course they don't need to do anything, even releasing them. I'm just curious how it goes, Hurmola said that in 1-2 years Jolla is planning to sell millions of devices. I could bet they won't sell 100 000 till the end of 2014. Of course I could be wrong, but I hope they will have enough courage to publish sales results after a full year for us to check how Jolla CEO was wrong in that estimation.

Re: Discussing JollaOy strategy
 

Companies do it all the time, though, provide information on what will be swapped out in such an event. And in the case of the SIM holder, many people had their tricks to keep it running, knowing what the official fix could have helped them decide if they need help or not.

Plus, still, there is the question of respecting your customer enough to be frank with them - and the benefit of mutual respect that doing that consistently will entail. Being open with your customer is good policy.

Sure, I get your opinion(s). I just don't agree with them.

Asking people to send them in was all good and well. Circling around the explanation was unnecessarily secretive and harmful to Jolla's image is my opinion.

Re: Discussing JollaOy strategy
 

I have never, ever, heard of any company that has given detailed information about repairs before they have even seen the device. And I have sent them to repairs a lot (being the one who handled all such devices in a company I used to work for). Usually there is explanation in report enclosed to returned/replaced device, because it's not at all uncommon that reasons for problems turn out to be quite different when the device actually reaches the repair center (ie. one device that "just shut down by itself" and turned out it had been thrown into water...). As for the official fix, when such thing is announced, I presume it will correct the problem and I really don't see any reason why I would need more detailed info about it to send the device to repair instead of relying on temporary tricks.

Yet you are unable to see any arguments of others, and produce counterarguments to show flaws in those arguments. :)

As I see it, you desire all out deep technical details of every single problem (even if you deny this, it's really the logical consequence of modus operandi you are suggesting) just to satisfy your sense of "openness", which probably would be very harmful to both company, and community in the long run since even simplest things are frequently misunderstood and misrepresented both inside and outside the community. Correcting those can be time consuming and often doesn't help at all since certain kinds of stories sell better than others, and many outright lies become truths in minds of (mostly ignorant) people because of it. So, it's better to concentrate on communicating things that can actually make a difference to community instead of shooting out just about every piece of information just for sake of doing it without regard of risks involved. If you still insist them doing so, you are of course entitled to you opinion, but don't hold your breath trying to find a company so prone to self destruction.

Re: Discussing JollaOy strategy
 

Jolla's main issue seems to be that they have placed the value of their brand, or company image, above the value of their products and services. I don't think that is too difficult of an issue to overcome, but they will need the will to rework their marketing strategy, how they interact with the owners, and make some more clear-cut, 'digital' answers to the mounting pile of questions in recent months. They also need to be announcing some new models, as one phone a year just won't cut it in today's marketplace.

They have a quality phone, there's no doubt about that, given that I'm using one to type this. But from the sounds of things, it has not been a sound ownership experience for alot of you, and most of you agree on the poor communication aspect, though I haven't had the phone long enough to give constructive info on that sort of thing. Maybe by next year.

Re: Discussing JollaOy strategy
 

That is important take on this thread.

I am an early adopter and working in a position where hw is circulated and discussed. People ask me all the time what's that Jolla like and should I get one. I tell them my experiences, usually taking into consideration what I know about the situation. About everything, including other people's problems.

It is easier to be positive if there is plenthora of confirmed information around than if I have to be side-guessing things. So I agree with Pango's message.

Re: Discussing JollaOy strategy
 

Difficult question or responsibility if you want, as the hardware quality is surely a step down from Nokia. (how could it be different)
And without radio TX and IR remote or official other halves to support those and other features such as pro camera the included features are quite basic to gadget lovers.

So the answer is: Jolla is worth it if you are interested in an OS that is ... (fill in some reasons why we are still hanging here)

Software is the important factor here. I really wasn't in the market for a light and fragile candybar touch phone that one can twist to death easily.
But for the less than ubernerd early adopter there was no other option to get a decent running Sailfish OS without hassle.

If Jolla would have offered Sailfish for download to work on certain other hardware I might have paid myself already 3 licenses, undoubtedly providing more profit to Jolla than they could ever get out of selling me a single Jolla HW + Sailfish OS.
Especially knowing that I have sent the device already 3 times back (SIM, speaker, ...) before having it finally stabilized. Not counting the paper under battery fix as an issue.
Note that I did not complain once on Jolla together forum and that I have been very kind and understanding to Jolla support staff who on their turn were very kind and handling each complaint correctly. Because this is a small company and I am aware that they had to outsource the hardware and will learn from their(or their OEM manfucaturer's) mistakes I don't care about the HW child diseases.


What worries me is the slow pace at which Sailfish spreads to other, newer and better hardware.
And that doesn't need to be hardware with Jolla printed on. Again, sell me an OS that boots on Samsung / Motorola / LG xyz and a few "revived, inspired , powered by Jolla "stickers to stick on the back and I am more than pleased.

It is clear that Samsung realizing the Android + app create download ecosystem is a concept about to loose its freshness soon but is messing up with (propriety) Tizen. Jump in the gap, Jolla, offer something cooler than a Samsung with Tizen.

There is China looking for alternatives to iOS and Android, would it be hard to start communication with the Chinese authorities involved and to overcome to have Sailfish Jolla company audited in a bid to be allowed to deliver an out of the box solution to fill this gap? China has the empty hardware to sell back.

http://www.reuters.com/article/2014/...0GO08H20140824

Seriously I am all for purchasing a mobile OS to run on widespread recyclable hardware like a Google Nexus first.

That is what Jolla should do. I am not interested in their strategy being more communicated at official JollaOy press conferences but rather say what I as a customer expect from them.

I hope this could generate some cash and buy time to allow Jolla leverage to come with an own and this time superior hardware design when time is ripe. It works for Microsoft ;)

Re: Discussing JollaOy strategy
 

The system seems to be half-baked for me. At the start I thought "Whoa! Finally a good phone", and after installing it on my N950 the impression was "It's just as crappy as Android or iOS". But it was an old release, I might be wrong. Is it still impossible to connect to WiFi only manually, as I do on my good-ol' N900s?

And through 2 weeks, no reply was made on this bug report. Even no "we're working on it". On mailing list - also ignored.

Re: Discussing JollaOy strategy
 

Again, this is a case where Jolla themselves said they know the root cause. Nobody was asking them to comment on each and every phone that might be sent in, simply to provide an explanation as to what kind of root cause that was - so that people know what they are sending their phones in for. I was making the additional point that such community sharing is beneficial to Jolla's image in the community, whereas secrecy is detrimental to their image within same. Keep the community updated during the process, make them waste less time guessing, and they will be a happier, more loyal bunch, because you have shared with them, sort of confided in them - that's my view.

Here is Toyota announcing a Prius recall, see that detail:

http://corporatenews.pressroom.toyot...all+021214.htm

And I'm not even asking them to do a recall or go to such an extent, but I do think that thread and the community participation angle would have greatly benefited from some openness on the matter. Just a few words on the reason why. Why hide it? After all, Jolla has TJC just for those kinds of interactions - it wasn't asking them for a press release (although the Toyota example is a press release). Now it just makes Jolla look really weird in my books - and, of course, this is not the only instance where Jolla has chosen to remain silent or offer platitudes when there is an issue. I think there is a danger things pile up for Jolla and will hurt their community relations and thus their, still important, early adopter business. Just my opinion, of course.

Paspie makes an excellent point that Jolla has placed the value of their brand above other things, in my view above their transparency. Apparently they feel handling difficult issues publicly would hurt their brand. Personally I think their brand image would benefit from more transparency, though, and that in reverse their brand image is actually hurt by the secrecy. I can say my personal excitement over "the movement" has waned as I've witnessed the company go down this path. I doubt I'm the only one. I get it that you disagree.

I think Jolla would do well to re-consider. There's still time to fix these comms, although rebuiling that trust towards those who've lost it can take some time. That would be for the benefit of all, especially were it to happen without community pressure - I'd like to think Jolla would actually want to share and communicate with the community quite transparently and have just failed at finding a balance so far. (That doesn't mean spilling out business secrets, of course.)

I provide counter-arguments all the time. You just ignore them. And again, I'm not asking for "all out deep technical details of every single problem", which is just basically you trying to portray me as something I'm not. I'm sure there a fallacy for that on Wikipedia. I think there is perfectly good balance out there to be struck between transparent, open and respectful community relations and comms on one hand, and business interests on the other. I don't think Jolla is striking that balance at the moment, hence I'm providing feedback. For example, the SIM card holder episode could have been fixed with a few additional words of real fact - and suddenly it would not have looked like secrecy at all.

As for community relations and communications failures, how is the current strategy working for Jolla? Any disgruntled people out there? I know there are people on this thread who believe Jolla couldn't have done any better and it is an impossible mission to do any better, but I do think they could have done better. Some of the vitriol could have been avoided. Less secrecy would be one key. Now the silence leaves voids that will be filled by other voices.

Re: Discussing JollaOy strategy
 

But let's not ponder in vain, let's ask: Philippe, you said I had missed the answer perhaps. Can you offer now an explanation to the SIM card holder root cause as it seems no explanation has been offered before? Did we just miss the answer?

Here is the TJC thread on the SIM card holder: https://together.jolla.com/question/...e-lost-easily/

And if it is still unclear to Philippe what kind of interactions I would like to see improved, here is a second example. The Jolla pre-orders thread, where Jolla the company stayed mostly silent and cybette offers plenty of platitudes, but no real info. The background to this story was that pre-orders weren't really even shipping in volume when external sales started - Jolla only acknowledged this once the external sales started, before that it was silence or platitudes (and after, even though the orders took a long time to fulfill, it was still just silence/platitudes/jokes):

http://talk.maemo.org/showpost.php?p...&postcount=274
http://talk.maemo.org/showpost.php?p...&postcount=486

The "we're sticking stamps on your packages right now" is especially cringeworthy as it simply wasn't true, but it probably isn't cybette's fault that the official channels remained silent and no info was authorized to be released. cybette probably did what she personally could. So there was the usual joking and Twitter photo of a van instead of any real info in that thread and in Jolla social media channels during that time. I guess to this date we still don't know what went wrong in the shipping process, but even that's beside the point, again I'm confident that the early adopter community would have appreciated better information at the time to help the wait along. For some reason Jolla chose to keep to the platitudes, when clearly someone in charge could have easily made some updates on the matter.

We "love" you and you "rock", but we won't respect you enough to be at all transparent, isn't really a good message to start the community relationship with. I'm certain it wouldn't have hurt Jolla at all to provide some level of real status updates on the pre-order process, especially when the glitch came along and a real danger of the pre-order order slipping started rearing its head. They chose to stay silent. It is puzzling why they do that, it must be that someone high-up has a view on what their image should be and keeping issues hidden is relevant to that view. I mean, no harm to an start-up would come from opening up an early adopter pre-order delivery process, much less so than we could think could come from a SIM card holder recall related info. Yet it happened.

Even though in the latter link Jolla expressed a wish to improve comms, the same thing happened again with the SIM card holder. No real updates, silence about the stuff that could help people understand and bear it out. It happened again in the early response to the fk_lx vs. thp debacle, allowing it to escalate beyond control. And I think it has happened overall in Jolla's response to some of their changes in plans or strategy, e.g. related to markets or be it open-sourcing components, which have raised critical voices within the community. There seems to be a tendency to swipe things under the carpet comms-wise and hope they'll just go away on their own, but that's not transparency and that is no way to build trust. Maybe it is just me, but I see plenty of people loosing faith in Jolla and I think more openness, more transparency would be a good way to start weaning those people back. People love to feel they are part of something, but being part requires give and take - not keeping out.

So, here is jalyst's great suggestion on how Jolla could improve comms: http://talk.maemo.org/showpost.php?p...1&postcount=29 More brutal honesty and info, less social media fluff.

Re: Discussing JollaOy strategy
 

There is such fallacy JulmaHerra uses, it's called "strawman":
https://yourlogicalfallacyis.com/strawman

Re: Discussing JollaOy strategy
 

So the good thing that this thread reveals is: There's no new information about anything Jolla did (or didn't) that might be seen as "intransparent" or "not open" in my book.

Instead, we're discussing different interpretations of the english language as used in a thread that is more than 6 months old and came to fame only because of trantrums and dramas by a person who allegedly didn't even own a Jolla device. I do accept that for some people, whatever they read in this thread may have caused negative emotions towards the company. The important thing for me is that if this is all the storm is about, I needn't change my mind any time soon. :)
(And it could have turned out differently. It could have been that there really are serious issues one should keep an eye on.)

Re: Discussing JollaOy strategy
 

Could you all just stop and agree to disagree? We are discussing the same topic with the same arguments for a lot of pages now. I don't see any benefits from this.

Re: Discussing JollaOy strategy
 

Nobody forces you to read this thread. In most of your posts you either try to discredit me or other people claiming they are my multiple accounts or trying to end discussion. TMO is forum, it is for discussion.

Re: Discussing JollaOy strategy
 

Whenever you have to start rationalizing what the word "transparent" means, you probably aren't being very transparent.

But it doesn't even matter what transparent means. I'm not saying Jolla needs to be transparent, even. I'm saying it would be beneficial for them to be more transparent than they are now and have offered some cases where I think more openness would have actually improved their public image, instead of hurt it. If Jolla would think about keeping their image shiny a little less and instead communicated with brutal honesty a little more, I think that would serve them and the community well.

That is of course just my opinion, but it is not made out of malice or to hurt Jolla. fk_lx may be out for his revenge by now, but that certainly isn't the case for many of us who feel this way for much more simple and less personal reasons.

Re: Discussing JollaOy strategy
 

I actually spoken about similar problems Pango speaks about now on the sailfish-devel mailing list:

https://lists.sailfishos.org/piperma...ay/004189.html

It is still actual. But who at Jolla would care about that post at that time. There were already preparing for the "battle" and best strategy how to discredit me.

The most important sentences in that above post are:
On admitting mistakes and apologizing for them you can build community/clients trust and respect. Sadly they seem to miss that fact through most of the time.

Re: Discussing JollaOy strategy
 

Personally I think one of the worst ideas ever is trying to stop discussion through some force. It will just move the conversation elsewhere and perhaps morph it into something even more negative, as people react poorly to being closed out in general. For example, I don't think it was smart for Jolla to close the SIM card holder thread many times. They did re-open it due to pressure, but still it happened (and eventually it was of course closed completely). It may seem like a nice idea to some to shut down unwanted talk, but in the long run it is a bad idea.

Your case probably a prime example. ;)

If someone wants to stop discussion, do it with great, opposition silencing arguments. Those are great.

Re: Discussing JollaOy strategy
 

There, again. Each time they are "open" and "transparent", you don't believe them and claim they're lying. Why should they bother talking to people like you after making these experiences?

Cybette's posting must have been true because I received my phone only a few days afterwards. Plus Stefano explained that they had a major database issue that caused all the delays and other so-called issues around the process. (While I would call it an issue if delivery doesn't start in the exact order of order entry.)

You can still choose not to believe any of this. You can choose to assume they had all their phones packaged, stamped and piled up in Marc Dillons backyard and just deciced not to deliver them to make their own customers as unhappy as they can. In your mind, you probably see them all cheerful and relaxed, drinking champagne, laughing and making fun of the dumb customers who still wait for their phones.

Both explanations are possible, the database corruption and the champagne scene. Which one you think was true is your choice.

Re: Discussing JollaOy strategy
 

Nobody forces you to read my posts. There is an ignore feature in this forum sweetie.

Re: Discussing JollaOy strategy
 

Another logical fallacy "black-or-white":
https://yourlogicalfallacyis.com/black-or-white

Re: Discussing JollaOy strategy
 

So, lets see if a poll can bring light into this topic.
http://talk.maemo.org/showthread.php...9&goto=newpost

Re: Discussing JollaOy strategy
 

Because I'm doing no such thing. I don't think Cybette was lying, that would require intent. She was using a figure of speech or was misinformed. It is a well know fact that a lot of pre-December 2nd orders were shipped much later - as in even two weeks later - than that post, so no, they were not being shipped right then and there.

Apparently the original pre-order order was lost due to some reason and orders shipped out in some other order and later than when public sale at DNA had already started, unlike was originally intended...

But you know. Instead of saying things like they did and offering vague apologies. What if they would have just told us what's going on? Most everyone can relate to the difficulties of a small smartup, when they are invited to take part. A few brutally honest updates by some central character, over the course of the process would have enabled that easily and with minimal effort. I can think of three, four great updates from the likes of Marc with real, solid info over that period making everyone a lot happier.

There probably was a database issue, as we later learned. I agree there probably was because we heard things to that extent later - why not tell it at the time. This was an early adopter facing start-up, they could well communicate things like that. Perhaps also explain to people what the average throughput of the operation is to give them some idea of how long or not it will take for them. Talk to them about the actual events behind the scenes. It is not very hard.

It would pay off handsomely. Now, do the same in a veiled or platitudical manner, it looses its charm and that's all Jolla has done in these two example cases. What if they would have just made a few brutally honest status updates. Early adopters have long memories, many would have loved to stay in that loop. In reverse, keeping people out of that loop lessens their loyalty and sense of community. Mistakes and problems are OK! But failure to communicate about them transparently makes them bigger.

That is my opinion.

What on Earth are you talking about. Apparently trying to reduce my suggestions into something comical. No, in my mind I assume it went something like this:

1) All the Jolla phones were delivered to Finland already November(ish). So indeed in that sense the phones were piled up before it all started. Some of these were earmarked for DNA to be launched for sales well before Christmas, but after shipping of pre-orders. These were sitting at a warehouse.

2) Logistics/sales people at Jolla probably were scrambling to get the order lists in check for the fulfillment/delivery people. There were some issues with this, causing delays so that the deliveries started much later than planned. Also the pre-order order was lost, causing further relative delays to some customers.

3) The fulfillment/delivery was probably outsourced to some company, although perhaps there was internal packaging efforts etc. going on. There was limited throughput on this end, which together with the delays in 2) meant deliveries for many, even first rounders, came only after the public sale at DNA had started.

4) I doubt Marc was doing deliveries, but I also don't think he was sipping champagne either. Most people at the Jolla office were probably doing their regular tasks, unless involved in 1), 2) or 3).

Now, what is missing is proper communications to the customers. So in that sense the people in group 4) should have been talking to people 1), 2) and 3) - and I am confident they were talking to them - but also talked more to the customers e.g. by making some timely, brutally honest updates to the community that was counting on them. It would have been beneficial to both Jolla and the community.

Is my point now clear?

Re: Discussing JollaOy strategy
 

https://yourlogicalfallacyis.com/the-fallacy-fallacy

please stick to arguments, facts or opinions.

Re: Discussing JollaOy strategy
 

How about irrelevant GIFs or JPGs? ;)

Re: Discussing JollaOy strategy
 

Re: Discussing JollaOy strategy
 

Re: Discussing JollaOy strategy
 

This discussion reminds me of this thread way back. It's a good read as it overlaps with the topic in this thread too.

Re: Discussing JollaOy strategy
 

Well first of all let's make very clear there is no SIM card holder problem! This is not denying or shoving under the carpet and I will explain why. Also I really wonder what you need or why you would need the minute details. The only cringeworthy thing in the thread you pointed at is ZoG's behaviour.

Also getting into detail about this gets most likely in the murky legal waters of ODM agreements, NDA's and what not... Not to mention the possibility of this being turned into "Jolla confirms/admits enormous flaw! OMG!" But basically as an intelligent being you could probably already have figured out what it is. But anyway.

So somehow a very small batch of phones got shipped with a faulty SIM holder. This kind of thing can happen with any product, and is actually very common in the electronics industry. Especially when production gets ramped up for the first time on a new product. First batches always have a few more issues. Well that goes for everything, also cars, fridges, etc... Big manufacturers actually adjust their production and QA based on this type of warranty cases. The exact reasons why this happened I can probably not legally expose, nor am I sure that what I heard is correct. And I maybe have already said too much, I really hope it is not the case (Btw even CTO's have to respect NDA's unlike you stated) Also this is only what I understood of the problem, I was not involved into the details of this, so honestly I am not even the best person to say anything about this. Also not being directly involved is why some things go unanswered since the person who knows might not see the question, and the person who sees it might not know enough to give a valid answer.

Also comparing it to a Toyota recall is wrong. A recall is for a widespread known issue. This was/is just a small set of highly publicized warranty cases. Which is why it took so long to identify and find the cause. We had to wait to get one of those few problematic devices, test it, go to the odm, have the odm test a faulty device, etc... all that takes time.

IMHO saying that we confirmed the issue, found the cause and ask to send in the device for warranty repair is more than enough. Why you think we should need to give you the minute details is beyond me. Unless you have the equipment to fix everything yourself? This said I have a hard time still grasping what you exactly want.

And for clarity. There is (to my understanding) no and never has been a SIM card holder problem. Of course I am sure some paranoiac/troll is going to call this a denial...:(

There was indeed a mistake made back then. And I personally yelled at a few people that we were doing the wrong thing back then. But then again I hope we learned from it. Aren't we allowed to make mistakes? It is really hard to do engineering, debugging, QA, customer care and customer relationships all at once. We are people and there are things we are better at than others. And things we have done before and haven't done before. Most of us are engineers and never had to do PR. So that is a new world to us.

And before you say I avoided the fk_lx case. As said earlier I do not want to get involved into that mess.

Re: Discussing JollaOy strategy
 

Re: Discussing JollaOy strategy
 

Of course everyone is allowed to make mistakes. Problem is that Jolla usually compulsively hides them under the carpet and rarely ever apologizes. Read about the Enron analogy.

If the simcard holder problem was affecting some batch of devices then there was simcard holder problem, you cannot deny this, even if most of devices (but we actually don't know how much) haven't been affected. With cars it's also not that a problem affects all models or all batches of them.

PS. Regarding poll, it's funny that Jolla employees like Philippe also take part in it. Of course they will vote that in Jolla everything is ok and Jolla is transparent. It's not transparent, till this day we haven't heard why Thomas Perl was trying to exclude someone from Jolla community members event and why he was preventing a community member from contributing to Python support in Sailfish and discriminating a person, cutting him from areas he monopolized. Sad truth is that the reasons for his actions were purely personal and it's completely not professional to pull private prejudices to company or company related activities area.

Re: Discussing JollaOy strategy
 

Well if it happens to one (or very few) devices because of a faulty (as in not to spec) component it is a warranty case. In this case it was a slightly abnormal warranty case. Not a problem as in needing a recall, or a badly designed component. For the person having a faulty device it is a problem of course. And as you point out things don't affect all batches, because based on warranty cases things (usually QA) get adjusted to avoid problems.

But rational argumentation seems to have no effect on you so I'll leave it to that.