Voucher field missing
 

[update] we now get reports that every once in a while the ZIP code field is missing too. We found https://www.prestashop.com/forums/to...field-missing/ and are investigating. The suggested fix in there doesn't apply to our shop (or actually already got applied from beginning)

Re: Neo900 Shop questions
 

Would like to use my voucher now, but indeed the voucher zip code is missing.... waiting for it to be fixed to proceed and use the voucher.

Edit : Got to use my voucher :)
Down payment for a complete Neo900 made :)

Re: Neo900 Shop questions
 

Please don't miss our voucher marketplace!

Re: Neo900 Shop questions
 

Presumably there will be an announcement when all vouchers have been despatched, but if database is alphabetical I would expect to be one of the last to receive it?

Re: Neo900 Shop questions
 

Please see our latest newsletter: http://neo900.org/#news http://neo900.org/news/the-neo900-sh...for-pre-orders

Re: Neo900 Shop questions
 

TL;DR: anyone who expects a voucher but still hasn't received one yet should now make some noise. I.E. mailto.contact@neo900.org, provide details when and to which account you paid, from which email or bank, what subject

- Werner

Re: Neo900 Shop questions
 

Just to add: and anybody who thinks s/he made an order on my.neo900.org shop already (more than 4 days ago), but hasn't received an email with "Invoice #IN000XXX" pdf already (today the latest) please visit your account on shop and check your order status. It seems we have several "abandoned carts" that never moved on to checkout. (this also and particularly applies to those who had a voucher to 'pay' the complete order - you should have received a zero-invoice when you actually completed your order)


And a heads-up regarding the notorious "window": we plan to start sourcing of the N900 for complete devices at end of this month, so even when you can't pay yet, you might want to place your order (bank wire transfer then. We'll advice you how to pay per paypal when you don't want to do bank wire transfer but can do paypal only next month)


cheers
jOERG

Is there something wrong with my payment not getting processed? -- Neo900 Shop questions
 

TAX not listed in INVOICE? - Neo900 Shop questions
 

Re: Neo900 Shop questions
 

I didn't have a great experience with online shopping across the world but I can tell you the following :

When I ordered within the EU, I didn't have to pay VAT and the package was dropped directly in my postal box, so I presume that the seller paid VAT in his country (in this case it was Germany).

When I ordered outside the EU, I had to go to the customs representative at the postal office and declare the value of the package (as it didn't have an invoice, which I received by e-mail), and pay the VAT at the declared value.

So I presume that when you will send the packages, if the country of destination is within the EU, you will have to pay the VAT in Germany (at the VAT of the buyer's country starting from January 2015 if I recall) and the buyer will receive the package in his postal box ; if the country of destination is outside the EU then you won't pay VAT in Germany and the buyer will have to go to customs and declare the value (or present the invoice) and pay VAT there.

This is simply my experience and my understanding of how things work.

Re: Neo900 Shop questions
 

On Tue 16 June 2015 19:15:13 B. W. wrote:
> Error message is "Invalid e-mail address format. Make sure the activation
> link is not tempered or go to login page and resend activation link."
>
> Is the site set up so that you can create, but not validate, an account
> for an email address with a + in the local part?
> If so, is there any chance of that getting fixed? I would much prefer to
> be able to continue using the same address I've used for everything else



Please see http://talk.maemo.org/showthread.php...50#post1470950

cheers
jOERG

[update] seems dos1 claims it's fixed now

Re: Neo900 Shop questions
 

Hello,

http://my.neo900.org gives a "502 Bad Gateway" nginx error message, whereas it should be a redirect to https://my.neo900.org. This is in particular important because e.g. the shop account activation email contains a link to http://my.neo900.org/...

Also, in general the links in the emails sent from the Shop are not clickable and the (attached) Neo900 Logo is not shown in the email header/footer (tested with Gmail and Thunderbird).

Best,
Lukas

Re: Neo900 Shop questions
 

courtesy systemd we had another glitch :-/ should be fixed now.the emails are not optimized for HTML display, if I had my way prestashop would send plain text mails. Alas the editing of the HTML part is a PITA and broken, so there's just so much we can do about the links in html view.

Anyway many thanks for swiftly bringing up the service glitch :-)

/j

Re: Neo900 Shop questions
 

Hey jOERG, is it too late to get in on the first batch of Nokia N900 housing sourcing? You mentioned you were going to start sourcing the N900 housing at the end of this month, which I guess means you've started/already finished that process?

Re: Neo900 Shop questions
 

My first post here. Neo900 is what brought me to this community and made me get my first N900 just a few weeks ago. I do feel that spending well over a 1000 euro on a mobile borders on insanity but that would apply to the typical mass market device available today. The level of openness and the degree of control the user is promised over their device is what makes the Neo worth more than anything else available. I just wish such things were available to most people...

So, just to make sure it's not too late to make a down payment on the bare board?

Re: Neo900 Shop questions
 

Hi and welcome!
There's no deadline for ordering NeoN boards yet. The deadline for complete devices (caused by ordering N900 devices for the mech parts) didn't arrive yet either, since we still miss feedback from >50% of our early donors.

So you're for sure in time for preordering a NeoN board, and you could even preorder a Neo900 complete, too. :)

cheers
jOERG

Re: Neo900 Shop questions
 

hi XXX!

Please for *Account owner:* use the address from http://neo900.org/impressum

<name> Neo900 UG
<ZIP> D-90429 <city> Nürnberg;
<street> U. Kanalstr 7;
(don't copy the <bracketed values> )

The *Bank address* is
Deutsche Bank
90101 Nürnberg

for any street in Bank addr please use something like "PO-box"


cheers
jOERG


On Wed 19 August 2015 19:06:09 XXX XXXXX wrote:
> Hi,
>
>
> Stupid question alert. I need to fill in name and address of the recipient.
> My bank says that the payment may be delayed if I use the wrong address.
> Should I use the bank address below or do you have an address for the owner
> of the account thhat should be used?

>
> Best regards,

Re: questions regarding Neo900 Shop
 

Quick notice: we are experiencing problems with payment handling through PayPal, due to a disagreement over
https://stories.paypal-corp.com/home...and-preselling

As a precaution, we therefore have disabled the PayPal payment option in our shop. Joerg will provide more details in the next days.

Please use wire transfers (SEPA/IBAN) instead.

- Werner

Re: questions regarding Neo900 Shop
 

Is this possible outside Europe?

Re: questions regarding Neo900 Shop
 

crap...
not happy about that..
bank transfers
last time I did that to europe for the neo
my wallet was raped...repeatedly...
the fees were not even remotely forgivable..

Re: questions regarding Neo900 Shop
 

I guess people outside of Europe can "use" others in Europe as paypal->bank gateway.
Not me though, I refuse to have anything to do with paypal.

Re: questions regarding Neo900 Shop
 

Not me either. UK->EU bank transfers are just as bad as endso postulated.

Re: questions regarding Neo900 Shop
 

https://en.wikipedia.org/wiki/Single..._Area#Coverage

[edit] re next post: Oh, I see the sneaky catch in that: in UK they usually do not do transactions in EUROs, so they are free to charge astronomical fees for any € transaction, no matter if inner-UK or to the continent. Nasty

Re: questions regarding Neo900 Shop
 

https://talk.maemo.org/showthread.ph...09#post1475209

EDIT:
Also, you did not need to scroll too far from your link to find that...
https://en.wikipedia.org/wiki/Single...s_Area#Charges

Re: questions regarding Neo900 Shop
 

Re the PP issue:
the problem is that - despite we at Neo900 UG did (e.g. by converting all original donations only backed by my personal word into formal vouchers, sth we were not required to do) and constantly do our best to warrant to our customers that we will do all we can to produce and ship a device they will love - we still consider this project as based on the principles of crowdfunding, which is why we asked for down payments so we have funds to source material (N900 and risk components) for you. And we never wrapped in secrecy those facts and the risks immanent in the project (see https://my.neo900.org/index.php?id_c...content_only=1 for example, as well as this whole thread here).
However now PP turns this against us and considers/classifies our project an ordinary pre-sales of arbitrary ready made industry products, rather than the crowdfunded project aiming at producing custom made devices to your order which the project actually is. Thus they installed a USD 200,000 (!!!) "security deposit" on our account and refuse to hand out your payments to us, which pretty much defeats the purpose of those down payments as being used for paying the material we want to source for you. While PP claims they do that to protect you, actually they damage your and the project's interests by doing so.
We need to (and do) ponder now what are our options to make PP reconsider this classification and let them know about and act accordingly to your intention which (so we hope) was that you want us to use your payments right away to purchase material for you. Right now we think that you, our customers, are the only persons who can tell PP about what you want your payment to get done with, and that you never thought that in - say - 6 months you could roll back your decision to support this project and could (successfully) ask PP to transfer the money back to you. Since the latter is exactly why PP refuses to hand the money to us and rather keeps it frozen on our account to satisfy such requests from it. I hope they will re-consider when our customers tell them that they explicitly waive any such hypothetical option of roll back and want the money to get used rather than sit at PP and generate interest for PP.

I'll keep you updated. For now we're in a pretty tough situation thanks to PP.

jOERG

Re: questions regarding Neo900 Shop
 

Should we start contacting PayPal as "customers" immediately, or await further information/instructions?

Re: questions regarding Neo900 Shop
 

For now we at Neo900 UG are still discussing if asking our customers to contact PP would be conceived by PP as an unfriendly act, or in contrary it is a mandatory (by law) step we must do to minimize consequential damage and possibly eventually claim compensation for any damage from this issue.
Anyway I for sure will not ask customers to wait with contacting PP. Actually one customer already did. While his email
did not receive the promised answer during 24h, he gave phone hotline a call and was told that there was nothing he could do since there allegedly was a problem with our account. That's incorrect! The only "problem with Neo900 account" is PP's classification of this project as pre-sales instead of crowdfunding.
Probably when our customers contact PP it will be helpful when they explicitly state that In any case, if you could do us the favor, we'd like to ask you to place contact AT neo900.org into such email's CC: so we know what's going on and can refer to it in our own correspondence with PP.

Many thanks and sorry for this whole annoyance
cheers
jOERG

Re: questions regarding Neo900 Shop
 

Yes, wire transfers work almost everywhere. You may know them as "SWIFT".

In the old days, you needed to specify the destination by providing the bank's SWIFT code (aka BIC, Bank Identifier Code) and the account number.

Nowadays, the IBAN (International Bank Account Number) which includes the BIC in the account number is more common, but some banks may still prefer the old system. In any case, either should work for sending money.

SEPA (Single Euro Payments Area) is the European payment processing system. If sending money within Europe, you'd want to use SEPA (if given a choice), which has low or no fees.

In the USA, there is a local system (ABA, American Bankers Association) that uses a "bank routing number", which is different from SWIFT/BIC/IBAN, but many US banks subscribe to SWIFT as well.

Banks usually require additional information, like name and address of the recipient. In any case, you should receive all the necessary information in the shop. Or you can look it up on the donation page:
http://neo900.org/donate-iban.html

And yes, banks can charge transaction fees, especially for overseas transfers, and some are greedier than others. But at least it's a fairly bad-surprise-free service.

- Werner

Addendum: for wire transfers, you may be given the option of choosing which side pays the transfer fees (i.e., sender, recipient, or a 50/50 split).

We need the full amount to arrive on our account, so you need to select that all fees be charged to the sender.

- Werner

Re: questions regarding Neo900 Shop
 

I hate to sound like a spammer (mods feel free to delete this post if it's inappropriate) but I've had success sending money overseas using Azimo. You can use SWIFT or send the money direct to bank accounts for very low fees compared to most banks outside the Euro zone.

Re: questions regarding Neo900 Shop
 

Just a quick question :

Does PayPal hold all the money or only the last donations?
I first donated before the shop existed and afterwards I added an amount for a complete device at the beginning of June (through PayPal) and wanted to know if that money got to you or is still at PayPal.
If still at PayPal I could send an mail too just to let them know I want the money transferred to you.

Re: questions regarding Neo900 Shop
 

The best part (~90%) of PP assets is frozen, and PP doesn't provide *any* info on which particular payment is involved and which isn't, so all I can do is guess that probably it applies to all payments done during last ~7 months.
Just to avoid any misconceptions: all the payments are on Neo900 account, just we can't use them for anything

/j

Re: questions regarding Neo900 Shop
 

Are theystill on Paypal's side?
Or already on Neo900 bank account?

And if former why did you not transfer it to second?

Re: questions regarding Neo900 Shop
 

Bloody hell...
soooo...
to get a clear understanding of the exact effect and for those who have sent funds to know whether or not their funds are free from this ..this ..."seizure"...[for lack of a better word that escapes me...]

any funds sent via paypal "before" last April should be fine, and fully accessible for you...

correct?

It just makes it more fathomable knowing precise dates that are affected and whether or not immediately contacting paypal is necessary to release or return funds [so then we can at least wire it back...] or whether it is not necessary since it escapes that ~7 month noose.

Re: questions regarding Neo900 Shop
 

still on PP account, since we also use the PP account to pay stuff e.g. in China. Now I regret I didn't move to bank account instantly.

Re: questions regarding Neo900 Shop
 

As already stated I can't see which payment is frozen and which isn't.
I strongly discourage you from already trying to rollback your PP payment. So far we not had a single 'issue' with the account. When now people start asking for rollback this would prove PP is right about not handing the funds to us, while it's highly unlikely that they would transfer the payment back to you either, since it *could* as well be a valid completed transaction and rollback was the wrong thing to do then. When you want to step back from your contribution to the project, please contact us, not PP! Thanks!
When you decide to contact PP, I recommend to ask them to re-check the classification "pre-sale vs crowdfunding" since it's plain obvious that Neo900 is the latter and not the first, and to tell them that no matter if they understand it or not, at least you seen the warning on neo900.org frontpage and the TOS and you consider Neo900 project a crowdfunding thing and want the money available to us rather than sitting at PP.

/j

Re: questions regarding Neo900 Shop
 

Maybe it would be a good idea that you (I refer here to Neo900 UG (haftungsbeschränkt) if my understanding of the company behind the Neo900 project is right) could write a standard demand mail (that we all coud send to PayPal) that explains from our (the potential future customers) point of view the situation and that asks for all the money be send to the bank account.
This way PayPal will receive from all of us a standard mail written in proper english language (I don't think that I could explain the situation in an understandable way in an mail) and act according to our wish.
Just an idea if we will have to contact PayPal...

Re: questions regarding Neo900 Shop
 

"When you want to step back from your contribution to the project, please contact us, not PP"

Not what I'm saying...inferring or suggesting others do...

I'm trying to get a handle on what exact dates are affected..
from that...
understand whether or not the date affects specifically my [and other people would benefit from this exact knowledge as well] last paypal transaction and if it is inaccessible to you.
If it is accessible excellent ..no need to raise up dust needlessly with paypal.
If however the funds aren't accessible to you ...
then contacting paypal ..
raising a holy stink...
and insisting that those funds be freed to you ..[using whatever logic is necessary]
or if that is impossible...
then immediate reimbursement should occur ...
paypal must then needs "fully" return said funds to the original sender...
losing out on said business...
then said funds can be resent via wire from bank [bloody vultures] to you without anymore than a few days irritation all told.

"This way PayPal will receive from all of us a standard mail written in proper english language (I don't think that I could explain the situation in an understandable way in an mail) and act according to our wish."

very good idea @mal

Re: questions regarding Neo900 Shop
 

I do not understand paypal sometimes. also had problems with other money transfers to dealers/privates.

Nevertheless as located in Germany I may help out with paypal to Neo900 bank account. Just in case really needed urgently.

Re: questions regarding Neo900 Shop
 

As already stated above, "we" are still discussing that. I have an appointment with lawyer at Monday, until then I don't want to recommend any action you should take. I'm just informing you about the current state of things. If you don't feel comfortable with writing an email to PP on your own initiative and in your own (or fellow customers') words, then please wait until we possibly come up with such template email you suggested, we already pondered this but need to talk to 'experts' first.

Re: questions regarding Neo900 Shop
 

Yes, this was quite exactly the same thing I thought as well. However please understand that I'm extremely cautious to recommend anything like this before I spoke to a lawyer about such thing like "may PP charge for service not accomplished?" and "may we charge PP for compensation of damage done by them not accomplishing service?"