I hear you. I had Elisa as my private service but they simply suck. No other way to say it. I have 24/1 ADSL here in Helsinki and for the most part, I get about 18/880 kbs which is pretty good. With Elisa, I was getting 12/512 but still paying the same price. Right now I have DNA for my GSM service, which can be a disaster. It is pretty stable but after trying Sonera for a week and DNA, Sonera comes out a bit better in terms of coverage and quality. I know some people in the products and services divisions and they are really making a push to do better. We will see. Finns make great products but are not known for their service.