is nokia solid with their 7-10 business day stringent in terms of repair turn around?

I sent my broken headset to Nokia last November and am still fighting to get any reply from them at all... (Nokia USA)

are you kidding dude?

I've no personal experience, but I hear it takes around 2 weeks to a month for a n900 to get repaired.

Admittedly, though, when my screen broke it took a good two weeks to ship the replacement from Hong Kong(and about an hour to install it), so...

I would say it REALLY depends on the handset... I don't know how Nokia's maintenance/repair with Symbian devices goes, but it's probably really good. They obviously won the following of a decent amount of people for a while. However, the N900... not so much. I've heard some people get their devices repaired/replaced within a week, some have their N900 languishing for weeks - in rare cases months - so it's very, very much a matter of luck.

However, I have never personally have had anything that required Nokia involvement. And personally I think people sometimes turn way too quickly towards 'hey let's send this thing off to the official care centers' whenever something goes wrong. Every single problem I've ever had, could be fixed with a reflash. It's only when you have hardware issues that you need to send it off, or you've screwed up the bootloader, or something that serious... At least, such would be my guess.

Ultimately, I am going off what I've read on this forum, and my memory may be off.

today i checked my status

and it is indeed undergoing repairs as we speak

i hope my dearest nokia n900 will be back in my life rather shortly

sorry to say but** using the n96 or the e90 is like prehistoric feeling now