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2010-06-16
, 01:59
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Posts: 486 |
Thanked: 173 times |
Joined on Apr 2008
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#2
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2010-06-16
, 02:02
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Posts: 1,312 |
Thanked: 736 times |
Joined on Sep 2009
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#3
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2010-06-16
, 02:08
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Posts: 486 |
Thanked: 173 times |
Joined on Apr 2008
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#4
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I know it does not but how can they get away with this.
I have also recieved a refurb. phone when I had to sent my N95 but was only left with less that a month left on my initial warranty. I always thought because of being almost a year old phone they sent me a refurb and which looked brand new and I was really happy.
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2010-06-16
, 02:11
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Posts: 247 |
Thanked: 37 times |
Joined on Aug 2009
@ Los Angeles
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#5
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2010-06-16
, 02:20
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Posts: 1,312 |
Thanked: 736 times |
Joined on Sep 2009
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#6
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2010-06-16
, 02:33
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Posts: 5,795 |
Thanked: 3,151 times |
Joined on Feb 2007
@ Agoura Hills Calif
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#7
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2010-06-16
, 02:45
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Posts: 1,312 |
Thanked: 736 times |
Joined on Sep 2009
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#8
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2010-06-16
, 02:46
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Posts: 619 |
Thanked: 691 times |
Joined on Feb 2010
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#9
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The Following User Says Thank You to Frappacino For This Useful Post: | ||
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2010-06-16
, 02:49
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Posts: 5,795 |
Thanked: 3,151 times |
Joined on Feb 2007
@ Agoura Hills Calif
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#10
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The Following User Says Thank You to geneven For This Useful Post: | ||
He had problems with his touch screen after just one weeks of having the device and he called the Nokia and send it off for repair and ended up getting another N900 as a replacement. Yesterday his phone just did not have any signals no matter what you did, I was at the same spot and I had signals we reflashed the firmware and emmc.
With nothing of help he decided to send it back to Nokia for a repair, and when he talks with the rep. he tells him that device he has on his hands is a refurbished and has already passed the initial warranty of a refurb. phone so they cannot fix it under warranty but he is welcome to send it to Nokia and fix it on his own expenses. Which I said was BS, and asked to him to get transferred to his supervisor after telling him multiple times that he got this replace just after two weeks of buying a brand new with a year warranty. So he gets hold of the supervisor and the same story it is not in warranty being a refurb. phone so they cannot fix it under warranty but he can send and get it fixed on his own expenses.
He being a hard headed right after he got off the phone took his N900 out his pockets and threw on the ground and stepped and smashed it some was still left so he threw it in the dumpster.
But the main question can Nokia really do this?? Send a customer just after a week of being released a refurb phone (where did they even get a refurbished when the phone was being shipped to just hand full of people?) as a replacement and with in 7 months when the refurb also breaks they say they cannot do anything.
How ethical or legal is this?