Reply
Thread Tools
erendorn's Avatar
Posts: 738 | Thanked: 983 times | Joined on Apr 2010 @ London
#21
Trimming down the clip of the micro usb plug of the charger may help to. Mine goes in and out much more smoothly now.
 

The Following 2 Users Say Thank You to erendorn For This Useful Post:
Posts: 67 | Thanked: 9 times | Joined on Nov 2009
#22
well might have a brand new n900 for sale i think im need for a change. i like apps

but need hardware keyboard huff
 
Posts: 46 | Thanked: 160 times | Joined on Jun 2010 @ Germany, Berlin
#23
I had my N900 in a local Nokia shop (Germany) for repairing two problems: The two bright spots (http://talk.maemo.org/showthread.php?t=38815) and my N900 had stopped recognizing SIM cards.
They couldn't fix it there so they sent it to Nokia and last week (after three weeks) the shop texted me, my device is ready for pickup. When I went there, I got back a brand new Nokia E7 instead of my N900. Not a joke! "Nokia doesn't have enough spare parts for repairing N900s so they give E7s back to their customers" they told me at the shop. Pretty much disappointing.

The E7 only had two adapter cables along, for HDMI and USB OTG, all just in a plastic bag.
Now I'm trying to sell it on a bay and hoping for enough money to buy another used N900.

Fortunately I'm in the position to have a second N900 (which I use currently) and it has those bright spots as well. After it was sent in for repairing in May 2011, Nokia decided not to fix anything. But I got it back at least.

Both N900s had a journey back to Nokia for fixing broken USB port last year. I have no trouble with USB since then.

So before sending it in, you better talk to Nokia nowadays and insist on getting a (fixed) N900 back.
 

The Following 2 Users Say Thank You to Ulle For This Useful Post:
afaq's Avatar
Posts: 1,038 | Thanked: 1,408 times | Joined on Feb 2010 @ London
#24
if i was given an E7 id do the same thing. Sell it as quickly as possible before people realise how rubbish it is. Nokia has two very distinct customer types (generalising majorly) those who liked symbian and never noticed/liked maemo and those who see symbian as nothing more than a cash cow for nokia.
__________________
Graphic and Calligraphy Designer
check out my site www.afaqali.com
 

The Following User Says Thank You to afaq For This Useful Post:
F2thaK's Avatar
Posts: 4,365 | Thanked: 2,466 times | Joined on Jan 2010 @ Australia Mate
#25
symbian was good 5 years ago
 
Posts: 67 | Thanked: 9 times | Joined on Nov 2009
#26
got mine bk today ooo its a n8 yu fink i can fone them to change it??
 
ste-phan's Avatar
Posts: 1,186 | Thanked: 2,703 times | Joined on Jan 2010 @ Hanoi
#27
Originally Posted by danramos View Post


Sorry, but fact remains that Nokia's lack of face-to-face store support, their lack of reasonably competitive support and their insulting offer of a discount (what they pass for a discount in lieu is service) is unacceptable even when these devices were new and not in short supply--and I've read similar stories here in addition to shared experiences with the family, friends and associates who've purchased N800's and other Nokia phones, bluetooth headsets and other devices too.
Sorry to hear that. I can however confirm that in other countries or maybe towns you can just walk into Nokia care, that has counters like a bank populated by beautiful girls smiling as if blessed by Elop the Learned in person, ready to listen to your grieves and work for your customer satisfaction. Face to face.
I could hapilly talk them into swapping that N8 charger out of warranty for free.



On top of that, every corner of the street has unofficial phone repair shops that are familiar with Nokia's and soldering irons

http://img810.imageshack.us/i/20110628003.jpg/

Last edited by ste-phan; 2011-07-06 at 20:50. Reason: add pic
 
danramos's Avatar
Posts: 4,672 | Thanked: 5,455 times | Joined on Jul 2008 @ Springfield, MA, USA
#28
Originally Posted by ste-phan View Post
Sorry to hear that. I can however confirm that in other countries or maybe towns you can just walk into Nokia care, that has counters like a bank populated by beautiful girls smiling as if blessed by Elop the Learned in person, ready to listen to your grieves and work for your customer satisfaction. Face to face.
I could hapilly talk them into swapping that N8 charger out of warranty for free.


On top of that, every corner of the street has unofficial phone repair shops that are familiar with Nokia's and soldering irons
Cold comfort to myself, family, friends, associates and pretty much anybody in the American continent and increasingly in other parts of the world that Nokia has decided to shrink from. Just pointing out my perspective, just like you did yours.
__________________
Nokia's slogan shouldn't be the pedo-palmgrabbing image with the slogan, "Connecting People"... It should be one hand open pleadingly with another hand giving the middle finger and the more apt slogan, "Potential Unrealized." --DR
 
Posts: 5,335 | Thanked: 8,187 times | Joined on Mar 2007 @ Pennsylvania, USA
#29
Originally Posted by danramos View Post
I'm glad that I was able to walk into a Verizon store to get a new Motorola Droid to replace my lost/stolen original Droid at the time. I had it replaced the SAME DAY--I didn't have to mail something all over God's creation and hope it manages to find its way back to me.
That is impressive. By Verizon's own policies, you'd normally be required to:
  • pay at least $5.18/month for third-party insurance
  • pay a $99 deductible for the replacement device
  • select as your replacement a phone for which Verizon lists the full retail price as less than $400 (eliminating all current Droid phones except the Droid X)
  • file your claim with the third-party insurance company, not Verizon, and wait one to two business days for the replacement phone to arrive

That you were able to walk into a Verizon store and receive a (free?) replacement Droid without paying for an insurance plan is fantastic. It sounds to have everything to do with Verizon and nothing to do with Motorola, but I am pleased to hear Verizon treats you so well.

My experience with the company did involve them being willing to work outside their official policies on occasion, but it was never in a beneficial direction for me.
__________________
maemo.org profile
 

The Following User Says Thank You to sjgadsby For This Useful Post:
anim1's Avatar
Posts: 146 | Thanked: 40 times | Joined on Jun 2010 @ philly
#30
Originally Posted by tuxsavvy View Post
Some people whom have sent their N900 in for service was offered N8 instead back. I don't know if you will end up in the same shoes as those ex-N900 users who now have to work with N8 will be happy or not. Certainly I won't be happy to have my N900 replaced with N8 and definitely won't send my N900 in even if its damaged.
i agree, i cannot accept a n8 as a replacement for my n900.
 

The Following User Says Thank You to anim1 For This Useful Post:
Reply

Tags
bad impressions, customerservice

Thread Tools

 
Forum Jump


All times are GMT. The time now is 12:24.