Silwer | # 61 | 2014-01-04, 14:58 | Report

My phone never had any sim card issues. I even tried pushing TOH hard and I could not loose connection to sim card.

ggabriel | # 62 | 2014-01-04, 16:07 | Report

I wouldn't be concerned. I'm swapping things all the time and it's really hard to reproduce.

Thoke | # 63 | 2014-01-04, 17:21 | Report

I'm yet another one who only has sim-problems with Poppy Red ltd ed. TOH only. Seems it really varies.

skvark | # 64 | 2014-01-04, 17:35 | Report

In my case I lost the connection every time I put the phone in my pocket or simply just pressed on the TOH anywhere at the upper segment of the phone.

Imagine situation where you for example go shopping and after a while notice that the phone has been out of network for an hour or more. That's just unacceptable behaviour and it happened multiple times during a day.

I have been able to reproduce this on my friends Jolla's with different operator SIM cards. As the device itself is not beta version like the Sailfish OS, this kind of malfunction should not be happening.

I hope this can be fixed via SW. If not, it means many phones will have to be either fixed or replaced.

EDIT: This happens with both the white and poppy red TOHs. It got more frequent the more I had used the phone which indicates that the TOH's get more loose over time.

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Last edited by skvark; 2014-01-04 at 17:38.

aegis | # 65 | 2014-01-04, 19:40 | Report

No matter what I do I can't get the SIM to disconnect. Is the gold triangle supposed to be pushed out of the way by the SIM?

Nekron | # 66 | 2014-01-04, 20:20 | Report

Good SIM card position

SIM card tray w/out SIM

Now compare on both pictures the golden triangle positions. The SIM card has to push the microswitch to the left and not over or under the SIM card.

Conclusion: Fix the left side of your SIM with duct tape to make it thicker to move the switch as shown in the first picture.

Cheers,
Nek

edit: fixed link

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Last edited by Nekron; 2014-01-04 at 22:56.

Milhouse | # 67 | 2014-01-04, 22:33 | Report

Link not working.

mikecomputing | # 68 | 2014-01-06, 15:08 | Report

I tried remove my sim, no problem et all, very easy to remove(and it was first time for me), so seems issue is not on all devices? mine is MFG Date 12, 2013

And If its related to redPuppy OTH:

I did not get my Red, just a message "it will come in a few weeks", maybe the reason some of us did not get Red was because they decided to make new OTH:s because of the problems?

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Last edited by mikecomputing; 2014-01-06 at 15:25.

Milhouse | # 69 | 2014-01-06, 18:39 | Report

Obviously not every device (or SIM combination) has this problem otherwise I'm sure it would have been identified before release.

And as stated previously, there are SIM connection problems when using the White TOH too so it's not just a problem with the limited edition TOH.

Other than that your post was spot on.

Bundyo | # 70 | 2014-01-06, 19:55 | Report

I did have an issue with the battery though - the phone got switched off several times in my pocket while I was on the move. I noticed that the pins barely touch the battery connectors and probably get disconnected when the device is twisted a bit. After adding a bit of paper under the battery there are no more problems. However I still wonder why the battery connectors are buried so deep inside the battery...