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mscion |
2016-03-02
, 16:33
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Posts: 1,873 |
Thanked: 4,529 times |
Joined on Mar 2010
@ North Potomac MD
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#5111
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Originally Posted by gerbick
If all else fails, check folders labeled soon...
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2016-03-02
, 16:55
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Posts: 1,038 |
Thanked: 3,980 times |
Joined on Nov 2010
@ USA
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#5112
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Originally Posted by mscion
For better or worse, I don't have a spam folder. Most gets deleted and some mail gets challenged -- the mail server sends a replay asking the sender to prove his or her humanity -- although that's rare. Perhaps Jolla doesn't appear human enough.
My email showed up in a gmail promotions folder. Might check junk or spam folder.
Or maybe I'm just way down the email list since I was also way down the "list of despair" or whatever we're calling it now.
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2016-03-02
, 17:04
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Posts: 7,074 |
Thanked: 9,069 times |
Joined on Oct 2009
@ Moon! It's not the East or the West side... it's the Dark Side
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#5113
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Originally Posted by robthebold
If you don't get the mail you don't get refunded...
For better or worse, I don't have a spam folder. Most gets deleted and some mail gets challenged -- the mail server sends a replay asking the sender to prove his or her humanity -- although that's rare. Perhaps Jolla doesn't appear human enough.
Or maybe I'm just way down the email list since I was also way down the "list of despair" or whatever we're calling it now.
__________________
Do something for the climate today! Anything!
I don't trust poeple without a Nokia n900...
Do something for the climate today! Anything!
I don't trust poeple without a Nokia n900...
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2016-03-02
, 18:09
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Community Council |
Posts: 4,920 |
Thanked: 12,867 times |
Joined on May 2012
@ Southerrn Finland
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#5114
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Originally Posted by robthebold
Same thing here!
Well, I'm an IGG contributor that hasn't gotten a tablet, a refund or an email. Although any of those could have gotten lost somewhere . . .
I was almost getting desperate; why is everybody else receiving mails but not me...
Good to hear I'm not alone!
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2016-03-02
, 18:51
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Posts: 307 |
Thanked: 1,460 times |
Joined on May 2011
@ Switzerland
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#5115
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Originally Posted by robthebold
That's a bit intense. Did you consider greylisting? That's a little less in-your-face, while still weeding out all the spam relays.
For better or worse, I don't have a spam folder. Most gets deleted and some mail gets challenged -- the mail server sends a replay asking the sender to prove his or her humanity -- although that's rare. Perhaps Jolla doesn't appear human enough.
Or maybe I'm just way down the email list since I was also way down the "list of despair" or whatever we're calling it now.
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2016-03-02
, 20:03
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Posts: 388 |
Thanked: 1,340 times |
Joined on Nov 2007
@ Finland
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#5116
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Originally Posted by Dave999
Why not to create a temporary PayPal account and after you have received the refund just delete the account?
Still can't believe Jolla can only refund via PayPal
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2016-03-02
, 20:23
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Posts: 661 |
Thanked: 690 times |
Joined on Jul 2007
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#5117
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I got the latest email about an upcoming email for a refund. But Jolla keeps sending emails to my old address. I have already updated Indiegogo with a new one, but Jolla apparently doesn't use that anymore. The problem for me is that the old email is ISP based, and I am about to change ISPs. So I am in danger of being locked out of the refund process. At the bottom of Jolla emails is a link for updating my "subscription preferences", but it doesn't actually work (when you try to submit something I get a Mail Chimp error). Any suggestions, I'll gladly take 'em.
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2016-03-02
, 20:40
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Posts: 7,074 |
Thanked: 9,069 times |
Joined on Oct 2009
@ Moon! It's not the East or the West side... it's the Dark Side
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#5118
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Originally Posted by att
Yes, either that or I just randomly enter à valid paypal email and transfer The Money there.
Why not to create a temporary PayPal account and after you have received the refund just delete the account?
__________________
Do something for the climate today! Anything!
I don't trust poeple without a Nokia n900...
Do something for the climate today! Anything!
I don't trust poeple without a Nokia n900...
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2016-03-02
, 20:49
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Posts: 752 |
Thanked: 2,808 times |
Joined on Jan 2011
@ Czech Republic
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#5119
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Originally Posted by lancewex
Well, do the first thing that comes to mind - write to Jolla!
I got the latest email about an upcoming email for a refund. But Jolla keeps sending emails to my old address. I have already updated Indiegogo with a new one, but Jolla apparently doesn't use that anymore. The problem for me is that the old email is ISP based, and I am about to change ISPs. So I am in danger of being locked out of the refund process. At the bottom of Jolla emails is a link for updating my "subscription preferences", but it doesn't actually work (when you try to submit something I get a Mail Chimp error). Any suggestions, I'll gladly take 'em.
Just create an issue on Zendesk and then you can normally communicate with the Jolla Care via e-mail. From my experience, they are quite fast to respond recently and have always been helpful. I'm sure they'll take care of that.
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2016-03-02
, 20:56
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Posts: 307 |
Thanked: 1,460 times |
Joined on May 2011
@ Switzerland
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#5120
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Originally Posted by lancewex
Definitely contact them. From what we've been told, they're going to have to construct a system where backers claim their backing number with a paypal account, because it sounds like Indiegogo don't really support refunds (so much for all those claims about their terms etc.
I got the latest email about an upcoming email for a refund. But Jolla keeps sending emails to my old address. I have already updated Indiegogo with a new one, but Jolla apparently doesn't use that anymore. The problem for me is that the old email is ISP based, and I am about to change ISPs. So I am in danger of being locked out of the refund process. At the bottom of Jolla emails is a link for updating my "subscription preferences", but it doesn't actually work (when you try to submit something I get a Mail Chimp error). Any suggestions, I'll gladly take 'em.
) If you get yourself verified personally with them now, you might save yourself having to go through some ID driven process later, or whatever they manage to put together for the uncontactable.
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| Tags |
| moral hazard, paypal refund |
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