Plausible deniability.

LOL... yeah, but I find her excuse highly IMplausible.

I agree with Krisse totally on his points.

Sorry to say, but everyone from India I have talked to is rude. It seems to be the way they all are (possibly from the way the culture is there?) especially in telephone support.

My opinion is based on personal experience over the years talking to phone support from various companies.

Most people I've spoken with from India have been courteous.

Don't confuse cultural differences with discourtesy. A common mistake that one can overcome with a little broader cultural exposure.

We all have spoken to lots of people from India, so no one can expect their opinion to dominate here all by itself.

I don't remember having spoken to any rude people from India. The main rude people I have encountered have been my fellow American arrogant techs. Most so-called techs are clueless, and the ones who aren't clueless tend to be arrogant. Then there are some heroically nice and friendly techs, who seem to me to be becoming more common as time passes.

I don't expect my humble little opinion to dominate anything. I only added my experience for balance.

I've never seen a company actually promote the fact that they use a particular brand of support service. I could be wrong though...

I've seen it. I just don't have examples offhand, sorry. But it isn't terribly uncommon.